A service floor supervisor in the two-wheeler automobile industry is responsible for overseeing the daily operations of the service department in a dealership or repair shop. As a service floor supervisor, your key duties will include supervising technicians and service advisors, ensuring they are properly trained and motivated for efficient performance. You will be responsible for addressing customer concerns, providing accurate service estimates, and ensuring high levels of customer satisfaction. In this role, you will be tasked with managing the workflow of service orders, prioritizing tasks to ensure timely completion of repairs. Quality control is an essential aspect of the job, where you will monitor the quality of work performed, conduct inspections, and ensure compliance with safety and regulatory standards. Additionally, overseeing parts inventory, ordering necessary parts, and ensuring that the shop is well-stocked will be part of your responsibilities. It is crucial for a service floor supervisor to keep track of service metrics, prepare reports for management, and identify areas for improvement. To excel in this position, you must possess strong leadership skills, excellent communication abilities, and a solid understanding of automotive systems and repair processes. Your role will play a pivotal part in the overall service department's success and customer satisfaction levels.,
As a Customer Relationship Executive at Sri Aditya Honda, located beside Nayara petrol pump in Devadola, JK Road, you will play a crucial role in maintaining strong relationships with customers through proactive communication and exceptional service. Your primary responsibility will involve reaching out to customers for their free and paid vehicle servicing needs, ensuring their satisfaction, and driving repeat business. Your key responsibilities will include making outbound calls to remind customers of their servicing schedules, scheduling appointments, providing information on service packages and warranties, addressing customer inquiries and issues promptly, updating customer records in the CRM system, and collecting feedback to enhance service quality. Your customer-centric approach and problem-solving attitude will be essential in delivering high levels of customer satisfaction. To succeed in this role, you should possess a high school diploma or equivalent (a degree in business is a plus), excellent verbal communication skills in English, Oriya, Telugu, and Hindi, strong persuasion and negotiation abilities, basic computer proficiency (Excel skills preferred), and the ability to work independently towards meeting targets effectively. In return, we offer a competitive salary, performance-based incentives, opportunities for career growth in the automobile industry, and a friendly and supportive work environment. If you are passionate about customer service and interested in the automotive sector, we encourage you to apply by sending your updated resume to raliadityaratan@gmail.com or by visiting our showroom at beside Nayara petrol pump in Devadola, JK Road. Join us at Sri Aditya Honda and be a part of our dedicated team committed to delivering exceptional customer experiences.,