Floor Supervisor

A service floor supervisor in the two-wheeler automobile industry is responsible for overseeing the daily operations of the service department in a dealership or repair shop. As a service floor supervisor, your key duties will include supervising technicians and service advisors, ensuring they are properly trained and motivated for efficient performance. You will be responsible for addressing customer concerns, providing accurate service estimates, and ensuring high levels of customer satisfaction. In this role, you will be tasked with managing the workflow of service orders, prioritizing tasks to ensure timely completion of repairs. Quality control is an essential aspect of the job, where you will monitor the quality of work performed, conduct inspections, and ensure compliance with safety and regulatory standards. Additionally, overseeing parts inventory, ordering necessary parts, and ensuring that the shop is well-stocked will be part of your responsibilities. It is crucial for a service floor supervisor to keep track of service metrics, prepare reports for management, and identify areas for improvement. To excel in this position, you must possess strong leadership skills, excellent communication abilities, and a solid understanding of automotive systems and repair processes. Your role will play a pivotal part in the overall service department's success and customer satisfaction levels.,