Customer Relationship Management Specialist

About the role

Job responsibilities :

Tool Administration & Management

• Administer and maintain business tools such as [e.g., Jira, HubSpot, Intercom etc.]
• Customize and configure tools based on business requirements.
• Manage user access, roles, and permissions.
• Monitor tool performance and troubleshoot technical issues.

Workflow Automation

• Help business teams with automation solutions (e.g., using Zapier, Make or native integrations).
• Build, test, and deploy automations to improve efficiency across teams.
• Maintain process documentation and ensure ongoing stability.

Integration & Data Management

• Support the integration of systems to ensure seamless data flow and reporting.
• Help ensure data accuracy and cleanliness across connected platforms.

User Support & Enablement

• Serve as Level 1–2 support for tool-related issues and questions.
• Create how-to guides, SOPs, and training resources.
• Support onboarding of new employees with the right tools and workflows.

Reporting & Continuous Improvement

• Track tool usage, adoption, and automation impact.
• Recommend improvements based on usage data and team feedback.
• Stay current on new features, tools, and trends in business systems.

Qualifications:

• 2–4 years experience in a business systems, operations, or automation-related role.
• Hands-on experience with at least 2 of the following: CRMs, project management tools, communication platforms, workflow automation tools.
• Experience with CRM tools, preferably Hubspot.
• Experience with no-code/low-code platforms like Zapier, Make or similar.
• Strong problem-solving and process optimization mindset.
• Has a strong grasp of artificial intelligence concepts and the ability to apply AI tools and frameworks to solve real world problems at Aspire.
• Experience in using Hubspot /JIRA / Intercom etc.
• Familiarity with APIs, data mapping, or integration tools.
• Experience working cross-functionally with teams like Sales, Marketing, HR, and Support.
• Basic understanding of security, compliance, and data privacy best practices.