Customer Relationship Management Specialist

About Magic Billion

We set up Magic Billion (www.magicbillion.in) - a global talent management company - with the objective of supporting global businesses with their talent needs by providing targeted and skilled talent from India (across the spectrum from blue to white collar jobs).

As a 360-degree talent management company, we do the following:

• Generate demand for Indian talent from international employers;

• Mobilisation and sourcing – to the exact job specs provided by the employer;

• Screenings and interviews – including language and soft skills filters;

• All paperwork for work permits and visas;

• Any trainings and up-skilling required by the employer;

• Pre-departure culture training;

• Support to the employer and candidate in the destination country.

We are seeking Customer Relationship Management Specialist– with the following Job

Job Description:

You will be the first point of contact for customers, addressing their queries and concerns via phone, email, or chat. You will actively listen to customers' needs, offer appropriate solutions, and provide exceptional service at all times.

Responsibilities

• Handle incoming customer inquiries and provide accurate and timely responses
• Resolve customer complaints or issues in a professional and efficient manner
• Ensure customer satisfaction by identifying and addressing their needs and concerns
• Maintain customer records and update the relevant information in the CRM system
• Collaborate with other departments to resolve complex customer problems
• Follow up with customers to ensure their issues are fully resolved
• Upsell products or services to customers when appropriate
• Provide feedback to management regarding customer trends and concerns
• Maintain high standards of professionalism, empathy, and patience in all customer interactions

You should be

• Open to work full time from Noida
• Customer Centric
• Gaduate in any stream
• Preferably from Hospitality or Call Centre Background