About Us: We are a leading IVF clinic in Bareilly, Uttar Pradesh, providing compassionate care and expert medical services to help individuals and couples achieve their dreams of parenthood. Our clinic prides itself on its patient-centric approach, using state-of-the-art technology and a team of dedicated professionals. Role Overview: We are looking for a highly motivated and energetic Client Relationship Executive who will play a key role in building strong relationships with both doctors and patients while managing offline marketing efforts. The ideal candidate will have excellent communication skills, both in English and Hindi, and be passionate about healthcare, patient care, and community outreach. This role requires someone proactive, organized, and can manage multiple tasks. The candidate should also have a knack for building meaningful relationships and promoting the clinic within the local community. Key Responsibilities: Relationship Management: Establish and maintain strong relationships with doctors, patients, and clinic staff. Act as the primary point of contact for patients, addressing their concerns, providing information, and offering support throughout their journey. Coordinate with medical professionals to ensure a smooth patient experience. Offline Marketing & Community Outreach: Plan, organize, and execute local marketing initiatives such as health camps, seminars, and community events to raise awareness about the clinic’s services. Represent the clinic at local events and networks to increase visibility and patient outreach. Develop partnerships with local businesses and health professionals to promote our services. Customer Engagement & Follow-Ups: Conduct regular follow-ups with patients to ensure satisfaction and to address any additional needs. Maintain a detailed record of patient interactions and share feedback with the team to improve service quality. Brand Ambassadorship: Advocate for the clinic’s brand and services in the local community. Distribute marketing materials such as brochures, flyers, and posters to relevant local businesses, clinics, and hospitals. Required Skills & Qualifications: Education: A graduate degree in Healthcare Management, Marketing, Business Administration, or a related field is preferred. Experience: Minimum 1-2 years of experience in customer relationship management, marketing, or healthcare-related roles. Communication: Strong communication skills in both English and Hindi (spoken and written). Ability to engage with both patients and healthcare professionals effectively. Relationship Building: Demonstrated ability to build strong and lasting relationships with clients and colleagues. Marketing Experience: Basic understanding of offline marketing techniques and event planning. Interpersonal Skills: Empathy, patience, and excellent people skills, especially while dealing with sensitive healthcare-related issues. Problem Solving: Ability to manage issues and complaints effectively and provide solutions to enhance patient satisfaction. Preferred Qualifications: Knowledge of IVF treatments or healthcare services. Experience in organizing local events, workshops, or seminars. Familiarity with digital tools like CRM software and Microsoft Office Suite. What We Offer: Competitive salary based on experience and qualifications. Opportunities for professional growth and development. A positive, supportive work environment. The chance to make a real difference in people's lives by helping them achieve their dreams of parenthood. How to Apply: If you’re passionate about healthcare, relationship management, and community outreach, we’d love to hear from you! Please send your resume and a brief cover letter to connect@ivfmanasi.com with the subject line “Client Relationship Manager & Offline Marketing Executive Application.”
As a Client Relationship Executive at our leading IVF clinic in Bareilly, Uttar Pradesh, your role will be crucial in establishing and nurturing strong relationships with both doctors and patients. Your primary responsibilities will include managing offline marketing efforts, providing excellent communication in English and Hindi, and promoting healthcare, patient care, and community outreach. **Key Responsibilities:** - **Relationship Management:** - Establish and maintain strong relationships with doctors, patients, and clinic staff. - Act as the primary point of contact for patients, addressing concerns, providing information, and offering support. - Coordinate with medical professionals to ensure a smooth patient experience. - **Offline Marketing & Community Outreach:** - Plan, organize, and execute local marketing initiatives like health camps, seminars, and community events. - Represent the clinic at local events to increase visibility and patient outreach. - Develop partnerships with local businesses and health professionals to promote services. - **Customer Engagement & Follow-Ups:** - Conduct regular follow-ups with patients to ensure satisfaction and address any additional needs. - Maintain detailed records of patient interactions and share feedback with the team to improve service quality. - **Brand Ambassadorship:** - Advocate for the clinic's brand and services in the local community. - Distribute marketing materials to relevant local businesses, clinics, and hospitals. **Required Skills & Qualifications:** - **Education:** A graduate degree in Healthcare Management, Marketing, Business Administration, or related field preferred. - **Experience:** Minimum 1-2 years in customer relationship management, marketing, or healthcare-related roles. - **Communication:** Strong skills in English and Hindi, ability to engage effectively with patients and healthcare professionals. - **Relationship Building:** Demonstrated ability to build strong relationships. - **Marketing Experience:** Basic understanding of offline marketing techniques. - **Interpersonal Skills:** Empathy, patience, and excellent people skills. - **Problem Solving:** Ability to manage issues effectively and enhance patient satisfaction. **Preferred Qualifications:** - Knowledge of IVF treatments or healthcare services. - Experience in organizing local events or workshops. - Familiarity with CRM software and Microsoft Office Suite. If you are passionate about healthcare, relationship management, and community outreach, we invite you to apply for this rewarding position. Join our team and make a real difference in people's lives while helping them achieve their dreams of parenthood.,