Customer Relationship Management Manager

The Customer Relationship Manager will be responsible for building and maintaining strong, long-term relationships with clients to ensure high levels of satisfaction, loyalty, and business growth. Success in this role looks like consistently enhancing client experiences, resolving issues proactively, and turning relationships into long-term partnerships. This role is central to the organization’s vision of delivering exceptional value to customers while supporting sales, marketing, and service teams with client insights.

Key Responsibilities:

• Client Relationship Management

  : Build, nurture, and maintain long-term relationships with clients to ensure trust, satisfaction, and repeat business.

• Onboarding & Engagement

  : Guide clients through onboarding processes, ensuring a seamless transition and strong initial experience.

• Communication & Support

  : Serve as the primary point of contact for clients, addressing inquiries, concerns, and feedback in a timely manner.

• Retention & Growth

  : Monitor client accounts, identify opportunities for upselling or cross-selling, and develop strategies to reduce churn.

• Problem-Solving

  : Resolve conflicts, escalations, or issues effectively, ensuring client concerns are addressed with professionalism.

• Feedback & Insights

  : Collect and analyze customer feedback to share insights with internal teams for product/service improvements.

• Collaboration

  : Work closely with sales, marketing, and operations teams to align on client expectations and deliver outstanding service.

• Performance Monitoring

  : Track and report key metrics such as customer satisfaction, engagement, and retention rates.