Customer Relationship Management Executive

Job Title: CRM Executive

As a CRM Executive at HN Safal, you will be the first point of contact for clients post-booking, ensuring smooth communication, prompt issue resolution, and excellent customer service. The role involves managing documentation, coordinating with internal teams, and enhancing client satisfaction through feedback management and effective relationship building.

About the Role

• Serve as the primary point of contact for clients, addressing queries, concerns, and requests in a timely and professional manner.
• Manage client documentation including agreements, records, correspondence, and updates related to bookings, payments, and possession timelines.
• Provide post-sale support, resolving issues related to handovers, possession, and project queries to ensure a seamless client experience.
• Coordinate with sales, legal, and accounts teams to ensure smooth communication and efficient problem resolution.
• Collect, analyse, and manage client feedback to improve service quality and foster long-term client relationships.
• Prepare MIS reports capturing client interactions, escalations, and resolutions for management review and continuous improvement.
• Ensure client satisfaction by proactively tracking requests, following up on pending issues, and providing updates on project progress.

About You

• Minimum Qualification: BBA / MBA or Graduate in any discipline (specialization in Marketing or Customer Service preferred).
• Minimum Experience: 3–5 years in CRM, customer service, or client relationship roles.
• Software Knowledge: Proficiency in CRM software, MS Office, and Google Workspace.
• Skills: Strong communication, problem-solving, and relationship-building skills with attention to detail.
• Communication: Excellent verbal and written communication in English, Hindi, and Gujarati.
• Gender Preference: Open to both male and female candidates.

Why Join HN Safal?

At HN Safal, one of Ahmedabad’s leading real estate developers, you will be part of a customer-centric team that values trust, communication, and service excellence. We offer:

• A growing organization with landmark projects and long-term career opportunities
• A collaborative, inclusive, and supportive work culture
• Opportunities for learning, growth, and skill development
• A healthy work-life balance with recognition for your contributions

We empower our CRM team with the tools, autonomy, and training needed to build lasting relationships and provide exceptional service while rewarding performance through a comprehensive benefits program.