Customer Marketer

Our Ideal Candidate

• • 3+ years of experience in customer marketing, advocacy, or lifecycle marketing, preferably in B2B SaaS (digital marketing or adtech a plus).
  • Proven ability to run advocacy and incentive programs, manage NPS tracking, and create customer-facing content like case studies, testimonials, and reviews.
  • Excellent written and verbal communication skills, with a knack for storytelling and customer engagement.
  • Strong project management, organizational, and relationship-building abilities.
  • Familiarity with marketing tools like HubSpot, Google Workspace, Confluence, Slack, and GA4.
  • Comfort with using AI tools for scaling customer insights, automation, and personalization.
  • Collaborative mindset, able to work cross-functionally with Customer Success, Product, and Sales.
  • Bonus: experience with community engagement, SEO, or virtual event facilitation.

Responsibilities

• • Lead customer advocacy programs and manage incentives, eligibility, and fulfillment.
  • Own NPS tracking, feedback analysis, and customer engagement activities.
  • Collaborate with Customer Success, Product, and Sales to collect insights and improve the customer journey.
  • Create content such as case studies, testimonials, reviews, FAQs, and solution pages.
  • Manage Customer Advisory Board operations—organize meetings, capture insights, and coordinate follow-ups.
  • Conduct customer interviews and surveys to identify success stories and build authentic relationships.
  • Support marketing launches by aligning customer insights with messaging and campaign strategies.
  • Measure and report on customer marketing performance—advocacy metrics, NPS trends, engagement data, and ROI.

Why Optmyzr

Customer Connection
Build programs that turn users into advocates, using real customer stories to strengthen trust and drive retention. Strategic Impact
Shape how customers experience and engage with Optmyzr, influencing both marketing and product strategy through insights-driven initiatives. Innovation and Autonomy
Use AI and automation to scale customer marketing programs efficiently, experiment with creative approaches, and see your ideas come to life. Collaboration at Scale
Work closely with Product, CS, and Sales teams in a global environment that values transparency, teamwork, and fresh thinking. Flexibility and Growth
Enjoy a culture that respects work-life balance, encourages continuous learning, and rewards initiative and ownership.

Apply Now

Apply using LinkedIn or share your resume. Our recruitment team will be in touch soon!