Customer Success Manager

Job Description

Customer Success Manager Hyderabad, India 1-3 years About Optmyzr At Optmyzr, we re revolutionizing the ad tech space with our fast-growing and profitable B2B SaaS platform. Founded by former leaders from Google and Microsoft, with team members who have worked at Amazon, Oracle, Zoho, and many others, we re a dynamic team that s passionate about building innovative, customer-centric products. We believe in creating a workplace that s as rewarding as it s flexible. Here, your voice matters you ll have the freedom to shape the projects you work on and the impact you create. Our Ideal Candidate An Undergraduate degree in any discipline. 1-3 years of full-time work experience in a B2B SaaS company, in a customer-facing role. Full professional proficiency in written and spoken English. Able to solve problems and work under pressure. Smart and scrappy. Able to figure things out on your own. Passionate about making customers happy. Driven, focused, and quick to take ownership of your work. Humble - you re willing to get into the details and open to feedback. Adaptable, resilient, and able to thrive in ambiguity - things change quickly in our fast-paced startup and you ll need to be able to keep up! Growth-minded - you re eager to expand your skill set and excited to learn and adapt all the time. Desire for impact - be ready to take on a lot of responsibility and work collaboratively with your team. Responsibilities Own a set of accounts and drive product adoption, renewal, and expansion. Conduct regular monitoring of the account health for your portfolio and decide on the next steps to boost engagement. Develop and maintain strong relationships with the accounts by engaging with them meaningfully over multiple channels. Be the voice of the customers and champion their interests internally. Work closely with the Product and Engineering teams to build what helps your customers. Help customers integrate Optmyzr into their workflow and stay updated with the latest product updates by conducting regular online product onboarding and training sessions and check-ins over emails.