Customer Success Manager

Job Description

About Optmyzr At Optmyzr, we’re revolutionizing the ad tech space with our fast-growing and profitable B2B SaaS platform. Founded by former leaders from Google and Microsoft, with team members that have worked at Amazon, Oracle, Zoho, FreshWorks, and many others, we’re a dynamic team that’s passionate about building innovative, customer-centric products. We believe in creating a workplace that’s as rewarding as it is flexible. Here, your voice matters—you’ll have the freedom to shape the projects you work on and the impact you create. What sets us apart? A culture rooted in respect, collaboration, and trust. No micromanagement, just a shared commitment to delivering great results while enjoying work-life balance. We offer competitive salaries, exciting challenges, and the opportunity to grow with a team that values your contributions. Join us and be part of a team where ideas thrive, innovation takes center stage, and every day brings a new opportunity to make a difference. Job Responsibilities: Own a set of accounts and drive product adoption, renewal and expansion. Conduct regular monitoring of the account health for your portfolio and decide on the next steps to boost engagement. Develop and maintain strong relationships with the accounts by engaging with them meaningfully over multiple channels. Be the voice of the customers and champion their interests internally. Work closely with the Product and Engineering teams to build what helps your customers. Help customers integrate Optmyzr into their workflow and stay updated with the latest product updates by conducting regular online product onboarding and training sessions and check-ins over emails. Requirements • Full professional proficiency in written and spoken English • Ability to solve problems and work under pressure • Smart and scrappy. Able to figure things out on your own Qualifications: An Undergraduate degree in any discipline. 1-3 years of full-time work experience in a B2B SaaS company, in a customer-facing role Fluent in both written and spoken English Ideal Candidate: You’re passionate about making customers happy You believe in "Actions speak louder than words" High-energy and confident. You’re driven, focused, and quick to take ownership of your work Humble - you’re willing to get into the details and you’re open to feedback Adaptable, resilient, and able to thrive in ambiguity - things change quickly in our fast-paced startup and you’ll need to be able to keep up! Growth-minded - you’re eager to expand your skill set and excited to learn and adapt all the time Desire for impact - be ready to take on a lot of responsibility and work collaboratively with your team Show more Show less