1595 Customer Management Jobs - Page 38

Hiring for TOP international in Gurgaon location Designation:- Customer service 01 year of International Voice experience is required Grad/ ug is welcome Rotational shifts Call or whatsapp CV now to schedule interview HR 79827 39499

Walk-in interviews Hiring for BPO International process 5 Days rotational shifts 2 days rotational offs Excellent communication mandatory Contact drop cv on 8826770027 - Shivam 7428370506 - Ritu

Mega Walk in Drive is Going From Monday to Friday SPOT SELECTION SPOT JOINING Call & WhatsApp No: (10AM- 7PM ) 6296317938 9147047911 9147047910 Interview Venue: HBR, DN2, Signet Tower Unit 804 8th Floor College More Sector 5, Saltlake Kolkata - 700091 We are looking for enthusiastic professionals for blended process who possess flawless communication and expertise in customer centric skills. If you have excellent customer handling skills, are tech-savvy, love learning and implementing new technology, with the passion to guide to customers, we would love to talk to you. Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. Eligibility: Under Graduates and Graduates can apply. ( regular students are not eligible) Excellent English communication is mandatory. Mindset Required Good written & Verbal communication Interested to work in BPO Blended & Chat Process Basic computer knowledge 5 working days Flexible to work in Night shifts Ready to work from Office Perks and Benefits. Permanent and full time opportunity One way cab facility Incentives and allowances Promotion with IJP Health Insurance/ PF/ ESI/ Incentive Call & WhatsApp No: (10AM- 7PM ) 6296317938 9147047911 9007152957 For More job updates please follow us: www.instagram.com/hbrjobs For more 1000+ Jobs opportunities you can follow our WhatsApp Group & Channel: https://chat.whatsapp.com/HSBUMVixr1W8zLPofXpjyu https://whatsapp.com/channel/0029Va7uwmAJ93wSueS1oJ05

About The Job Position Title: Media Planner Department: Customer Success Job Scope: India Location: Noida, India Reporting to: Associate Director- Customer Success Work Setting: Onsite Purpose of the Job We are seeking an experienced and detail-oriented RFP Designer to join our team. The successful candidate will be responsible for creating comprehensive and strategic Requests for Proposals (RFPs) for our programmatic marketing product suites. This role requires a deep understanding of programmatic advertising, strong project management skills, and the ability to collaborate with various stakeholders to ensure the RFPs meet our business objectives and standards. Key Responsibilities Timely Delivery of Proposals - Ensure the timely delivery of all assigned proposal projects, maintaining the highest quality and tailored to meet specific customer needs. Pre-Proposal Planning - Facilitate pre-proposal planning meetings with the Sales and Customer Success teams to strategize and optimize steps for maximizing the conversion rate. Project Management - Oversee the entire proposal project, working closely with the Sales and Customer Success teams to ensure alignment with client requirements. Stakeholder Coordination - Request, coordinate, review, and edit proposal inputs from various stakeholders, including sales, finance, commercial, legal, and corporate teams, ensuring comprehensive and cohesive proposals. Media Plan and Deliverable Management - Prepare and communicate detailed media plans, deliverable checklists, and ownership matrices to ensure clarity and accountability. Adherence to Standards - Follow proposal best practices, quality standards, and regulatory requirements throughout the entire proposal lifecycle to ensure compliance and excellence. Continuous Improvement - Continuously assess the effectiveness of proposal responses by tracking the win/loss database and collecting client feedback. Use this data for ongoing improvements. Professional Development - Engage in continuous learning and professional development to stay at the forefront of proposal management, becoming familiar with new tools, techniques, and industry best practices. Qualifications Requirement: Experience, Skills & Education 3-5 years of relevant experience in Adtech industry Graduation and above, preferably in mass communication or journalism Media planning / Programmatic media planning experience will be a plus Sound knowledge of Media planning and programmatic tech space Why Explore a Career Be a Part of the Revolution in Healthcare Marketing. Innovate with Us to Unite and Transform the Healthcare Providers (HCPs) - Ecosystem for Improved Patient Outcomes. It has been recognized and certified two times in a row Best places to work NJ 2023, Great Place to work 2023. If you are passionate about health technology and have a knack for turning complex concepts into compelling narratives, we invite you to apply for this exciting opportunity to contribute to the success of our innovative health tech company. Below are the competitive benefits that will be provided to the selected candidates basis their location. Competitive Salary Package Generous Leave Policy Flexible Working Hours Performance-Based Bonuses Health Care Benefits

We need someone who has the skills to call themselves a Leader. Someone with college or vocational school graduation as a qualification and has at least one 6 months of relevant Team Leader experience managing at least 10+ teammates while working in a customer support role within an outsourcing or similar company. We need someone with excellent verbal and written communication skills along with above-average technical know-how. • Walk in date: From- 6 March to 7 March

Engage with customers through chat platforms in a professional and courteous manner. • Respond promptly to customer inquiries, providing accurate and relevant information. • Address customer concerns, troubleshoot issues, and offer appropriate solutions via chat interactions. • Walk in date: From- 6 March to 7 March

About VOIS VO IS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK. Over 29,000 highly skilled individuals are dedicated to being Vodafone Group's partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more. Established in 2006, VO IS has evolved into a global, multi-functional organisation, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone. About VOIS India In 2009, VO IS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, VO IS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more. Job Description Key Responsibility Include . As the successful candidate, you will lead and drive end to end Projects independently. responsible for IT delivery management in the Application Development, Maintenance & Operations space R&R include Delivery Management, Customer Management, Quality Management, Technology Management, SLAs/KPIs Management, Team Management, Cost (P/L) Management, Risk/Issues Management etc. Required Qualifications and Skills . You will have responsibility to drive, coordinate and monitor the overall program/project scope, plan and budget. You will need to make sure that all the IT stream activities are in place and the different teams are working as expected to guarantee a successful delivery need to manage the SDLC phases viz. Design, Development, Test, Deployment, Support need to be closely involved with efforts/cost estimation, negotiation, SOW, agreements, SLAs/KPIs etc. onboard high caliber team members across the technology & domain . You will also coordinate with local markets and manage and coordinate the changes required locally to ensure end to end functionality. . Guarantee all the applications work after the migration as per design, adopting a solid test approach. . Ensure the new operating model is functional and that a proper KT/training is planned from SI to Operation team. Experience . BTech, B.E, MCA, or MBA preferred . Overall 9+ years of experience including - At least 4 years of relevant experience in end-to-end IT delivery management - At least 5 years experience with Technical Delivery/Design/Development etc. . Ability to manage estimates, tasks, escalations, risks/issues . Experience with system integration (Application Development, Maintenance, Support) . Proven ability to implement large scale, complex system solutions for multi-functional, multi-national organizations . Extensive experience in delivering projects in a Global environment. VOIS Equal Opportunity Employer Commitment VO IS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics. As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 10 Best Workplaces for Millennials, Equity, and Inclusion , Top 50 Best Workplaces for Women , Top 25 Best Workplaces in IT & IT-BPM and 10th Overall Best Workplaces in India by the Great Place to Work Institute in 2024. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do. By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills! Apply now, and we'll be in touch!

Key Responsibility Areas of job: CRM CRM role in residential societies facility management, with a focus on customer complaint resolutions, escalations management, regular customer engagement, meetings with key stakeholders and RWAs, feedback mechanisms, and implementation: 1. Customer Complaint Resolution : Ensure prompt and effective resolution of all facility-related complaints raised by residents, maintaining high satisfaction levels. 2. Escalations Management : Handle escalated issues with urgency and professionalism, ensuring they are resolved satisfactorily and in a timely manner. 3. Regular Customer Engagement : Conduct regular interactions with residents through surveys, meetings, and feedback sessions to understand their needs and concerns regarding facility management. 4. Meeting with Key Stakeholders and RWAs : in coordination of facility operations team, Organize and participate in meetings with Resident Welfare Associations (RWAs), key stakeholders, and committees to discuss facility management issues and improvement opportunities. 5. Feedback Implementation : Actively analyse feedback received from residents and stakeholders to identify trends and areas for improvement and implement appropriate actions. 6. Service Quality Assurance : continuous connect with facility team to monitor and basis the client feedback maintain high standards of service delivery across all facilities, ensuring adherence to agreed service levels and standards. 7. Conflict Resolution : Facilitate and mediate in conflicts related to facility management between residents, ensuring fair and prompt resolutions. 8. Communication Management : Manage effective communication channels to keep residents informed about maintenance schedules, service disruptions, and improvements in facility management. 9. Reporting and Documentation : Prepare and maintain comprehensive reports on complaint resolution metrics, feedback analysis, service performance, and improvement initiatives for management review. 10. Experience with Salesforce is a plus. . These KRAs are designed to ensure effective management of residential facilities, promote resident satisfaction, and drive continuous improvement in facility management practices through proactive engagement and responsive service delivery.

Maithili Life Sciences is looking for Senior Chemist to join our dynamic team and embark on a rewarding career journey Dispense prescription medications and other health-related products to customers Maintain accurate and complete records of customer transactions and medications dispensed Ensure that medications are stored and dispensed in compliance with all applicable laws and regulations Excellent customer service skills Good organizational and communication skills

About IDP IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world. Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world. Learn more at www.careers.idp.com Role purpose Key accountabilities Required experience

ABFRL is looking for Advisor to join our dynamic team and embark on a rewarding career journey Responsibilities: Provide expert advice and insights on specific subject matters. Assist clients or management in decision-making processes. Conduct thorough research to support advisory services. Prepare detailed reports and recommendations. Collaborate with other advisors and departments. Stay updated with industry trends and best practices.

(Freshers with good communication skills can also apply. ) Key Responsibilities: >> Manage daily store operations. >> Deliver exceptional customer service & retail experiences. >> Ensure smooth store functioning and maintenance. (Non-Sales role) Requirements: >> 1-3 years of experience in retail, sales, or similar fields. >> Excellent communication and pleasing personality. >> Passion for retail experiences and customer service. >> Proven track record in customer experience & KPIs. >> Graduation mandatory. Interested candidate can share their resume via: 7907074855 (WhatsApp only) / surjish.suresh@livspace.com

So what does a Senior Operations Manager really do? Think of yourself as one of the leaders of your department, so not just anyone is qualified for this role! Here at TaskUs, we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because its time to imagine what its like being a Senior Operations Manager. TaskUs is the fastest growing tech-enabled business services company in the world. We exist to provide ridiculously innovative customer support, AI operations, and content security to the world’s most disruptive companies We believe our Frontline employees come first, always. At TaskUs, leaders eat last––in other words, we expect you to put your line of direct reports before yourself. We think in terms of #FrontlineFirst because we know good ideas can come from anyone at anytime. That’s probably why we’re ranked 40th on Glassdoor’s 2019 “100 Best Places to Work” list. A special place requires special people. Qualified candidates have a sense of humility, an adventurous spirit, and a relentless work ethic. If you are looking for more than the standard 9 to 5, you’ve found it. We exist to make the world’s best companies better. We aim to have fun while doing it. So what does a Senior Operations Manager really do? Think of yourself as one of the leaders of your department, so not just anyone is qualified for this role! Here at TaskUs, we make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we need your full attention because it’s time to imagine what it’s like being a Senior Operations Manager. Imagine yourself going to work with one thing on your mind: in a company like TaskUs, it’s more than just the KPIs if you want to solve business problems through innovation. As you tackle your new tasks for the day, you know that it will all lead to one thing that your department believes in: to provide the best possible customer experience to your clients. As a Senior Operations Manager, you will oversee and direct the activities of a number of campaigns along with all Operations Managers, Team Leaders and Staff assigned to his campaigns. You will also be responsible for a wide spectrum of responsibilities and must be able to multitask with ease and proficiency. Along with this, you are also responsible for the regular and often daily interactions with all the company departments/ campaign team leaders and the whole management team. Maintain an open line of communication between staff and senior management. You will manage and staff the operations assigned. You will also be responsible for all aspects of operations which include but not limited to monitoring operations staffing, provide temporary coverage and training; provision of excellent clientele service, problem resolution and the like. What else? Well, you will also develop individual & team goals and implement a plan to carry out objectives. You will guide Operations Managers in a meeting of all team & individual goals. Along with this, you must ensure compliance with all established policies and procedures. You also need to also Assist the Operations Director in crafting operations procedures. So, do you have what it takes to become a Senior Operations Manager? Requirements: So, what is it we’re looking for? Well, since this is a Senior Operations Manager post, we need someone who already has the skills to even call themselves a Senior Operations Manager! In other words, someone who has at least 3 years of related working experience, preferably someone who has experience in being a Senior Manager/Director specializing in BPO Operations and Management or equivalent. We need someone who has handled at least 600 FTEs. Someone with strong computer skills, especially in using MS Office applications and Google applications. We need someone who’s responsible and has a good track record of meeting and delivering targets. Someone who can articulate him/herself well enough with others, like teammates and clients. So definitely someone with excellent verbal and written communication and customer service skills. We need someone who can multitask and work in a fast-paced high-stress environment. Someone who can lead and is great in analyzing situations and data. Someone who has the ability to build productive business relationships with clients. Someone who has strong organizational, analytical and managerial skills. Lastly, we need someone who possesses a professional, courteous, and resilient attitude. TaskUs is the fastest growing tech-enabled business services company in the world, delivering the customer support, AI operations and content security services that power the world’s most innovative companies. Listed as one of Glassdoor‘s “100 Best Places to Work”, USA Today’s “Best Company Cultures” and “Best Companies for Women” by Comparably, TaskUs is a Frontline-First company that puts its people at the heart of everything they do. TaskUs has been recognized as one of the Inc. “500 Fastest Growing Private Companies in America” for the past seven years consecutively. Founded in 2008 by Bryce Maddock and Jaspar Weir, the company raised over $250mm in 2018 from the world’s largest private equity firm, Blackstone. TaskUs currently has over 15,000 employees and offices across the U.S., Philippines, India, Taiwan, and Mexico. TaskUs, Inc. is an equal opportunity employer.

We are seeking a talented and driven Procurement Lead to join our team. The ideal candidate will be responsible for collecting, analysing, and interpreting complex data sets to drive informed business decisions. You will work closely & Directly with the Client & cross-functional teams to identify trends, patterns, and insights that will contribute to our company's growth. Primary Skills Acknowledging customer complaints promptly and responding to them within set time limits, systematically and fairly Responsible for independently receiving, documenting, investigating and resolving customers queries within agreed authority Acknowledge & work on Backorder Reports & Customer Portal Requests Ensure that all written communication is carried out as per the customer care procedures Ensure that all requests / Inquiries are processed as per Client TAT & quality Expertise on Supply Chain processes with a good level of understanding on Order Management Should be willing to work as per Business requirement Working knowledge in SAP Excellent written and Verbal communication Experience in customer order management process Order creation, PO processing, Handling Customer queries, Exposure to SAP and Zendesk Can independently handle customer inquiries through Phone or emails Good understanding of end to end customer management process

Cluster Head Micro Banking Required Experience : Min 7 years Microbanking Channel Skills Customer Management Customer Acquisition Customer service, Description Target and Manpower planning for the region Ensure recruitment and training of manpower - Branch manager/Branch Sales Managers/BCM/BOM Will be responsible for meeting disbursements targets month on month. Identifying business clusters with high potential and execute penetration strategies. Tracking and improving branch profitability and portfolio quality Meeting business target including Fee income and cross sell Monitoring and mentoring the team and creating career path for team Keeping a regular track of competition and reporting new products / market developments to upstream. Managing the X bucket collection and overall portfolio management Managing internal and external audit compliance Interested Candidates may Whatsapp : Ms. Cassia (HR) - 95675 93721

Cluster Head Micro Banking Required Experience : Min 7 years Microbanking Channel Skills Customer Management Customer Acquisition Customer service, Description Target and Manpower planning for the region Ensure recruitment and training of manpower - Branch manager/Branch Sales Managers/BCM/BOM Will be responsible for meeting disbursements targets month on month. Identifying business clusters with high potential and execute penetration strategies. Tracking and improving branch profitability and portfolio quality Meeting business target including Fee income and cross sell Monitoring and mentoring the team and creating career path for team Keeping a regular track of competition and reporting new products / market developments to upstream. Managing the X bucket collection and overall portfolio management Managing internal and external audit compliance Interested Candidates may Whatsapp : Ms. Cassia (HR) - 95675 93721

***Candidates from real estate background preferred*** Coordinate with customers from sale to handover of property. Coordinate with customers and support in execution of loan and registration process. Contribute in preparation of the service charges to be recovered from the customers for operation and maintenance services in consultation with the Senior Management Ensure effective and continuous feedback mechanism with the customers and customize operations and maintenance services accordingly Provide inputs to the marketing team to conceptualize and execute various events across different properties to enhance brand image Ensure effective execution of services as per lease and service level agreements in close coordination with vendors and customers Interface closely with the project delivery team to be aware of the key design parameters Ensure effective handholding of customers from the date of sale till possession and oversee responses to customer needs and queries

Role & responsibilities 1)Managing Compliance of Branches of Retail Broking 2)Managing CRM application 3)Managing Loan against shares applications 4)Mapping of CTCL loging 5)Opening/ Closure and Merger of accounts 6)Managing Admin related activities at Branch level 7)Managing Payouts Qualifications : Graduation Completed Remuneration : CTC : 3.00- 4.00 lacs pa Preferred candidate profile NISM VI certification Having similar experience as per JD Having experience in Broking / Financial industry Perks and benefits Mediclaim Yearly Bonus. Interested candidate can share their profile to manasi.s@sbicapsec.com or Whatsapp to 7736562628

Cluster Head Micro Banking Required Experience : Min 7 years Microbanking Channel Skills Customer Management Customer Acquisition Customer service, Description Target and Manpower planning for the region Ensure recruitment and training of manpower - Branch manager/Branch Sales Managers/BCM/BOM Will be responsible for meeting disbursements targets month on month. Identifying business clusters with high potential and execute penetration strategies. Tracking and improving branch profitability and portfolio quality Meeting business target including Fee income and cross sell Monitoring and mentoring the team and creating career path for team Keeping a regular track of competition and reporting new products / market developments to upstream. Managing the X bucket collection and overall portfolio management Managing internal and external audit compliance Interested Candidates may Whatsapp : Ms. Cassia (HR) - 95675 93721

Greetings from Ignites Human Capital Services Freshers Experienced Freshers 25k Experienced:50k call hr namritha@7795311104 call hr anusha@7815982900

Sending offers / proposals to customers and follow-ups Co-ordination with OEMs to get prices and product specifications Good communication skills Responsible for all Admin activities Punctual, Positive attitude and have eye for detail

Greetings from Ignites Human Capital Services Experience into 1 year health care is mandatory call Muthamma@9886112583 call Suman@7848820047 Only Graduates can apply work location:Bomnahalli salary:28k

Profile- Customer Service Executive/ Voice Process (Domestic Process) Requirements- • Both Freshers & Experienced can apply. • Undergraduate & Graduate both can apply. • Excellent communication skills in English is must be verbal. • Must be comfortable in rotational shifts • Comfortable for Immediate Joining • Should be in Delhi-ncr or comfortable to relocate in Delhi-NCR. Perks & Benefits- • 6 days working Job Types: Full-time, Permanent, Fresher Pay: 20,000.00 - 35,000.00 per month Benefits: • Health insurance • Paid time off • Provident Fund Schedule: • Rotational shift Supplemental Pay: • Performance bonus • Yearly bonus Education: • Bachelor's (Preferred) and Undergraduates both are considerable. Language: • English (Required) Work Location: In person Speak with the employer- 7827292832

If you have at least one year of experience in handling international voice calls, this is your opportunity to grow your career with a global company! Salary upto 6.5lpa Interested Call Rumana-9620536596

Roles and Responsibilities Manage branch operations, including sales, customer service, and staff supervision. Handle all aspects of branch management, ensuring efficient day-to-day operations. Develop strategies to increase sales volume through effective marketing campaigns and promotional activities. Ensure compliance with company policies and procedures while maintaining high levels of customer satisfaction.