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SERVICE DESK-SERVICE DESK Professional

SERVICE DESK-SERVICE DESK Professional

Zensar

6 - 10 years

8 - 12 Lacs

pune

Posted:19 hours ago| Platform:

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Skills Required

bpo team management customer relationship back office customer management customer service customer care presentation skills sales customer support marketing operations voice process leadership skills customer handling communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Ensure that customer needs are being met through timely follow-through and provide a high-quality of customer experience through a professional demeanor
Create, maintain, and ensure that service tickets, documentation, and communications to customers from the Service Desk are delivering a high level of customer experience Develop and implement new processes and procedures for escalations, client management, supporting new products, and technologies to better service the customers. Coordinate the help desk team members in their daily duties and instill a culture of strong customer service. Create and establish performance measurements, service goals, and standards to ensure Service Desk personnel maintain and deliver high quality customer service Create and manage both intra and inter team work processes that will boost the level of productivity, enhance excellence in communication and monitor the level of service delivery. Serve as a point of escalation for front line staff in situations requiring further assistance. Coordinate and facilitate training on the Servicedesk best practices. Develop, participate in and provide professional development through educational opportunities, training, and certifications for self and Service Desk personnel Perform regular performance reviews of Service Desk personnel

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SERVICE DESK-SERVICE DESK Professional