SERVICE DESK-SERVICE DESK Professional

Zensar

1 - 4 years

2 - 6 Lacs

hyderabad

Posted:3 hours ago| Platform:

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Skills Required

communication skills written management skills team management presentation skills convincing power problem solving written communication writing leadership skills leadership negotiation public speaking stress management communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Zensar Technologies is looking for SERVICE DESK-SERVICE DESK to join our dynamic team and embark on a rewarding career journey

A Service Desk Associate is responsible for providing first-line technical support to end-users, resolving technical issues, and maintaining the company's IT systems and services
Key responsibilities:Respond to customer inquiries and requests for assistance through phone, email, chat, or in-personTroubleshoot technical issues and resolve them in a timely manner
Log and track customer requests and incidents in a service management system
Escalate complex or unresolved incidents to higher-level IT support staffUpdate knowledge base and create documentation for common issues and solutionsEnsure customer satisfaction by providing excellent customer serviceAssist with the setup and maintenance of IT equipment, such as computers, printers, and phones
Requirements:Experience in customer service and technical support
Basic knowledge of computer hardware, software, and operating systemsAbility to troubleshoot technical issues and find solutionsStrong verbal and written communication skillsGood organizational and time management skills

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