1595 Customer Management Jobs - Page 40

Front Office Receptionist Job Description Position Overview The Front Office Receptionist is the first point of contact for visitors and callers, playing a crucial role in creating a positive and welcoming experience. This position is essential in maintaining a professional environment and supporting various administrative functions. Key Responsibilities Visitor Management : Greet and welcome visitors promptly and courteously, directing them to the appropriate personnel or department. Communication Handling : Answer, screen, and forward incoming phone calls; take messages and provide basic information when needed. Appointment Scheduling : Schedule and confirm appointments, meetings, and conference room bookings. Mail and Deliveries : Receive, sort, and distribute incoming mail and deliveries; prepare outgoing mail as required. Office Supplies Management : Monitor and maintain inventory of office supplies; order replacements when necessary. Administrative Support : Assist with clerical tasks such as filing, photocopying, and data entry. Security Protocols : Maintain visitor logs and ensure adherence to office security procedures. Reception Area Maintenance : Ensure the reception area is clean, organized, and presentable at all times. Additional Duties : Perform other administrative tasks as assigned by management. Qualifications Education : High school diploma or equivalent; additional certification in Office Management is a plus. Experience : Proven work experience as a Receptionist, Front Office Representative, or similar role. Technical Skills : Proficiency in Microsoft Office Suite; hands-on experience with office equipment (e.g., fax machines and printers). Communication Skills : Excellent verbal and written communication skills. Organizational Skills : Strong multitasking and time-management abilities. Professionalism : Professional attitude and appearance; ability to be resourceful and proactive when issues arise.

We are seeking a detail-oriented and strategic Spare Parts Manager to oversee the inventory, procurement, and distribution of spare parts. The ideal candidate will ensure timely availability of parts to support operational efficiency, reduce equipment downtime, and optimize inventory-related costs. Key Responsibilities: Oversee the entire spare parts lifecycle including forecasting, ordering, receiving, storage, and issuance . Develop and implement inventory control systems to maintain optimal stock levels and reduce obsolescence. Coordinate with suppliers to ensure timely delivery, quality standards, and cost-effectiveness. Monitor usage patterns and analyze data to refine procurement strategies and minimize overstock or shortages. Collaborate with service and maintenance teams to align part availability with equipment servicing needs. Manage the spare parts warehouse , including layout planning, safety protocols, and space optimization. Maintain accurate inventory records and documentation through ERP systems and regular audits. Evaluate supplier performance and identify opportunities for cost savings and process improvements . Train, supervise, and evaluate the performance of the parts team to ensure SOP compliance and efficiency. Ensure regulatory and company policy compliance in all spare parts operations. Qualifications: Bachelor's Degree / Diploma in Mechanical or Electrical Engineering . Minimum 5 years of experience in spare parts management or a related field. Strong command of ERP/inventory management systems (SAP, Oracle, etc. preferred). Excellent negotiation, planning, and organizational skills . Ability to analyze inventory data and create actionable insights. Strong interpersonal and communication skills . Proficiency in MS Office Suite and inventory control tools. Preferred Experience & Certifications: Background in automotive, heavy machinery, or construction equipment industries. Certifications such as APICS, CPIM , or equivalent in inventory/supply chain management. Familiarity with ISO standards and safety protocols for warehouse and logistics operations.

About NuvertOS: At NuvertOS, we are revolutionizing healthcare technology by providing cutting-edge solutions for healthcare institutions. We understand the critical role technology plays in streamlining healthcare operations, and we are committed to developing innovative Health-Tech supply chain logistics that bridge the gap between information and real-world application. Our vision is to build a dynamic Health-Tech ecosystem that enhances efficiency, improves patient care, and drives impactful change at every stage of the healthcare journey. As we expand, we are looking for driven and ambitious professionals who are eager to be a part of this transformation. If youre passionate about services, technology, and making a real difference in healthcare, join us in shaping the future of Health-Tech! JOB LOCATION: Noida, Uttar Pradesh JOB TYPE: Full Time ROLES & RESPONSIBILITIES: Handle incoming and outgoing customer calls professionally and efficiently. Resolve client queries related to NuvertOS HMS software and services. Provide guidance and troubleshooting support to customers. Maintain accurate records of customer interactions and issues. Collaborate with internal teams to ensure quick resolution of customer concerns. Follow up with customers to ensure satisfaction and issue resolution. Maintain a positive and professional attitude while dealing with clients. ACADEMIC & TECHNICAL REQUIREMENTS: Education: Any degree or equivalent qualification. Experience: Prior experience in customer support is a plus but not mandatory. SKILLS: Excellent verbal and written communication skills. Strong problem-solving and active listening abilities. Ability to handle customer concerns with patience and professionalism. Basic computer skills and familiarity with CRM software is a plus. Availability: Full-time role with flexible working hours. CONTACT INFORMATION: +91 9220606368, Email: ipshitaroy@nuvertos.com

Job Role: International Customer Support (Voice) Location: Pune CTC: Up to 5.25 LPA Graduate Freshers only Excellent communication skills in english Immediate Joiners WFO US Shifts Both-way cab Drop your CV- 8529546798 (Divisha)

CategorySkill SetApplicabilityDegree of Skills RequiredSoftware Engineering & Programming FundamentalsSDLC - Req Understanding, Gathering & Analysis, Asking right questionsMandatorySoftware Engineering & Programming FundamentalsData Structures, Algorithms, Multi-threading, Coding StandardsMandatoryDevelopment Language & TechnologiesJavaone of the Languages depending on RoleMandatoryDevelopment Language & TechnologiesWeb Servers (Java/PHP - Tomcat/Apache HTTPD/Nginx)Java/PHPMandatoryDatabase & ORMRelational Databases (MySQL/Oracle/Maria DB)MandatoryTesting, Debugging & MonitoringUnit testing, load testing, code coverage and debugging tools(Junit / Jmeter / Jacoco / gdb / valgrind)MandatoryDevelopment Language & TechnologiesFrameworks (Java/PHP - JQuery/Bootstrap/React JS/ Node JS/Angular JS)Java/PHPDesirableDevelopment Language & TechnologiesScripting Languages (Python/Perl/Shell)DesirableTesting, Debugging & MonitoringMonitoring Dashboards (Grafana/Chronograph/ kibana/ELK/Nagios)DesirableSoftware Engineering & Programming FundamentalsSoftware/System Architecture Design/Design patterns and anti-patternsDesirableSoftware Engineering & Programming FundamentalsDB Programming (DB Tuning, Indexes, Key, Triggers)DesirableSoftware Engineering & Programming FundamentalsConfiguration and Release Management, Change Control and ManagementDesirableDevelopment Language & TechnologiesMessage Queues/OrchestrationDesirableTesting, Debugging & MonitoringTesting Concepts (Test strategy and authoring, Testbed Preparation, Test Execution, Defect Lifecycle)DesirableTesting, Debugging & MonitoringTest Automation (Selenium/Robot framework/Sahi/ Postman/Rest Assure/Appium)DesirableTesting, Debugging & MonitoringTroubleshooting, Analysis & DebuggingDesirableTesting, Debugging & MonitoringProblem Solving and RCADesirableBest PracticesAgile MethodologyDesirableBest PracticesMicroservicesDesirableBest PracticesPerformance TuningDesirableBest PracticesCI/CD Tools (Jenkins/Sonar/Sahi/Selenium/ Security Tools/Build Tools)OptionalDevelopment Language & TechnologiesTechnologies (Java - Spring/Springboot/Struts)JavaOptionalBest PracticesSecurity Guidelines & Tools (Acunetix/Burp etc.)OptionalBest PracticesCloudOptionalBest PracticesCustomer ManagementOptional

Responsibilities: * Manage customer queries via phone calls * Generate sales leads through outbound processes * Provide exceptional customer service * Handle incoming/outgoing calls with efficiency

SUMMARY Job Title: Route Executive -GT Job Purpose: This position is responsible for achieving sales (Primary and Secondary), distribution, and merchandising targets for specific routes, through a team of Market Growth Representatives in a key market. Key Responsibilities: Sales Plan Execution: Work collaboratively to achieve sales targets for designated Territory routes by brand and pack on a daily basis for secondary, primary volumes (Physical Cases & unit Cases), Gross revenue (GR) & Net revenue (NR). Develop route plans for the Market Growth Representatives and Account Developers to optimize coverage cost-effectively and ensure productivity. Customer Management: Cultivate relationships with Outlets through the team of Market Growth Representatives and Account Developers to ensure sustained business. Market Expansion: Drive Horizontal Expansion by increasing the number of outlets opened versus target to improve business in the upcoming years. Take on the responsibility of opening new outlets during market visits and provide necessary support in terms of elements, discounts, coolers, etc. Drive conversion of high value/high visibility outlets to Depth Outlets and ensure execution as per Company norms. Increase market share through various ground level interventions such as driving outlet level billing vertically & horizontally. Market Execution: Implement Channel Programs, Promotional activities for the given set of outlets. Plan for merchandising elements, coolers based on outlets/market requirements and as per the RED standards. Prepare MGR wise action plans for improving RED (Right Execution) parameters, HE etc. People Management: Conduct on-the-job trainings with Market Growth Representatives (Off Role) to enhance Execution skills on the job. Track PJP (Permanent Journey Plan) Compliance and other productivity Metrics of the team and provide inputs to improve the same via OJT. Evaluate performance and skills of MDs and provide inputs via on-the-job coaching, training etc. Conduct Joint Weekly, Monthly Review with ASM to review performance wrt Sales, Execution Parameters of MDs and work on agreed actions. Review Performance and market issues to be resolved via daily Gate Meetings. Budget Management: Propose Discount spend for given set of outlets to drive business. Closely monitor customer outstanding and claims and ensure compliance to credit and other policies. Asset Control: Ensure regular tracking of our Assets (Coolers) and ensure asset movements etc in compliance to the Asset Policy. Distribution Management: Should be responsible for Route management of specific route Requirements Qualifications: Graduation / MBA Experience:Minimum 4 years in Sales Continuous travel within the designated area 90% Travel in a month Male candidates preferred Age should be 45years or below.

International/Domestic Bpo Voice process Location : Gurgaon, Noida, Delhi Salary : upto 47k + incentives Good communication required Shifts : US, Australian, Dayshift If interested then call Bharat 9818173324, Anishka 8700622022, Naina 7428699250

About The Role GradeM3/M4 RoleCustomer 360 Data Intelligence Brief about the role: Identification of micro opportunities at city level through data analysis and deep discussions with BMs/AMs/State heads. Horizontal approach cutting across product, distribution and proposition Suggest tactical measures to increase catchment efficiency of branches. The aim here is to increase throughput within the branches across various products (both assets and liability) Identifying synergies within various products and suggesting bundling opportunities relevant at city level This role will have a fair amount of visibility at senior management level and will give selected candidates an opportunity to understand strategic thought process of consumer bank Key skills required within potential candidates Good analytical and communication skills Good Excel and PPT skills Understanding of Kotak ecosystem and various teams

Ready to shape the future of work At Genpact, we don&rsquot just adapt to change&mdashwe drive it. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos AI Gigafactory, our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that&rsquos shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Inviting applications for the role of Vice President, OTC Collection Delivery Leader Overall Applicant would be responsible for Service delivery, meeting Critical Service levels in a way Genpact Financial targets are met, and Client satisfaction is kept at a prominent level. Leverage scale and cross portfolio synergies to deliver beyond Client expectation and catalyze Genpact growth agenda Responsibilities . accountable for implementing and leveraging Lean Daily Management and to implement Genpact global and regional operational initiatives enabling Surprise Free Operation . Own the planning and execution for the annual financial targets (Revenue and AOI) . Catalyze the identification of Synergies among multiple OTC programs in the portfolio, define Best OTC Practices for delivery teams to consider in their Transformation Plans . Ensure Transformation Roadmaps developed and being delivered on all programs in accordance with Customer Commitments, performance, and cost-out targets. . Drive frequent and productive Client conversations ensuring effective and mutually fruitful collaboration. Own the NPS process and resulting action plan. . Effectively utilize the subject matter and enabling resources embedded in the region to drive high impact issue resolution. . Build and maintain partnership with the regional support functions and the site or country leaders at delivery locations. . Contribute to the Growth Agenda (new deals) by acting as the functional delivery lead and by providing subject matter expertise. . Ensure the efficient and timely integration of new portfolios (talent transfer) to the Genpact platforms. . Be an advocate for the Talent Engagement Agenda . Promote Genpact%27s values across teams in supervision. Qualifications we seek in you! Minimum Qualifications / Skills . Experience in customer management related roles: e.g., Global Lead, etc. . Relevant years of experience in a BPO/Call Center/Shared Services environment (represents an advantage)! . Experience in team management. . Accountability: See it, own it, and solve it mindset. Willingness to go the extra mile. . Effective communication skills: Ability to build and maintain effective relationships of trust and credibility with internal stakeholders and suppliers. . Experience in managing multicultural operational teams in a Business Services environment. . Proven record of accomplishment of gaining senior customer buy-in . Be able to work in a global / regional Matrix organization with independent support and enabling capabilities. . Exposure to P&L or cost center financial planning and management . Execution: Ability to meet deadline and work well under pressure . Project management and coordination skills are often required due to the complex nature and scope of many of our projects and initiatives. . Ability to think strategically and communicate in a conceptual/structured way . Ability to translate finance business needs into efficient tools & processes. Preferred Qualifications/ Skills . College or master&rsquos degree in commerce. . Curiosity and interest to learn as much as possible about the areas in which the company operates. Why join Genpact . Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation . Make an impact - Drive change for global enterprises and solve business challenges that matter . Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities . Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day . Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let&rsquos build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

Job Title: Customer Service Manager Department: Operations / Customer Service Location: Mumbai About the Role: We are looking for a Customer Service Manager to join our growing team. This role is focused on supporting our retail and high-net-worth (HNI) clients by ensuring their queries are handled smoothly, accurately, and professionally. Youll also work closely with relationship managers and help improve the overall client experience. This is a NON-SALES , office-based position for someone who enjoys helping others, pays attention to detail, and wants to grow in a customer service role. Key Responsibilities: Operations & Process Management Handle customer requests and instructions accurately within defined timelines. Ensure all activities follow company policies and compliance standards, including KYC and regulatory guidelines. Track and monitor customer issues, ensuring they are resolved on time. Help reduce operational errors and prevent any risk of fraud. Maintain records and processes that meet internal and audit standards. Customer Service & Support Provide professional and friendly service to all clients, especially HNI customers. Work with Relationship Managers to resolve customer concerns quickly and effectively. Assist in customer retention by supporting engagement initiatives. Help reduce service-related complaints and improve customer satisfaction. Participate in client meetings or calls when needed. Suggest improvements to remove service delays and make processes more efficient. What Were Looking For: Strong communication skills (spoken and written English). Good interpersonal skills and a customer-first attitude. Basic to intermediate knowledge of Microsoft Excel and other MS Office tools. Organized, detail-oriented, and responsible. Ability to work well in a team and manage time effectively. Preferred Qualifications: Bachelor’s degree (Business, Finance, or related field preferred). 2–3 yrs+ of experience in a customer service role (banking/financial services experience is an advantage).

Preparation of Sales Plan, developing customer network, building & managing relationship with Panel Builder customer. To ensure achievement of Sales Targets for BU in the Branch for the allotted segments of Panel Builder. Prepare Sales Plan for Allocated Targets for the assigned territory/customers Defining Customers in the market and predicting their requirements Allocating targets by customers and activities Preparing month wise target plan Identifying initiatives to grow business in Panel Builder vertical Identifying new opportunities to be captured for pushing Sales Achieving Sales Targets: Regularly monitor customer wise performance against Targets Review customer performance and report periodically Address Issues faced by customer and saturate, develop and qualify customers as per the need of the branch/region Collections for Direct Customers (only): Collecting Collections Status for Direct Customers from Finance Get monthly collection as per the plan Customer Management: Define visit frequency for each customer based on sales plan Ensure preparation of customer visit plans monitor adherence to the same. Regularly fill the sales reports and opportunities to drive sales and have adequate service levels for customers in SFDC. Be a part of regular meetings with other teams to influence sales of SEI Products thru consultants. Implement action plan on identified new opportunities to grow sales network Promotional Activities: Organize demo, presentations to influence customers to have a preference for our products Ensure direct execution of Promotion Schemes designed by Marketing Team Ensure proactive measures for establishment of network with end users such as preparing and sharing technical literature with them Bachelors degree in Electrical Engineering/ Electrical & Electronics Engineering. Minimum 7-10 years experience in Electrical Distribution engineering related works. Experience in e

The main task will be client calling. A polite and professional communication style Confidence in handling client conversations Basic working knowledge of Excel, Word, and PowerPoint Willingness to assist with follow-ups and documentation

Provide administrative and coordination support to field teams, manage documentation, handle customer queries, track deliveries, and assist with daily operations to ensure smooth service execution for logistics and transportation services. Required Candidate profile who are flexible with rotational shifts and extended working hours. Share audio introductions and resume on 9618224054 - Whatsapp Immediate joiners only Telugu, hindi and english office work- 6 days

Provide administrative and coordination support to field teams, manage documentation, handle customer queries, track deliveries, and assist with daily operations to ensure smooth service execution for logistics and transportation services. Required Candidate profile who are flexible with rotational shifts and extended working hours. The ideal candidate should be reliable, adaptable to dynamic schedules, and committed to ensuring smooth day-to-day operations.

Responsibilities Daily prioritization and assignment of defects during the feature development phase or maturation phase of the program Together with the Delivery QA lead, responsible for establishing the appropriate workflow in JIRA for defect management. This should align wherever possible to the standard program approach and exceptions only introduced for critical customer requirements Remove blockers wherever possible to ensure continuous working of defects and escalate to Solutions Manager when blocker cannot be removed by the Error Manager Create and support JIRA dashboards on defect work that provide input to the program health QA dashboard Raise the alarm when defect metrics are not being met or bottlenecks in the process exist Responsible for RCA when program targets on defects are not being met Responsible for escalating performance issues when KPI goals are not being met Work with Delivery QA Lead and counterparts on other programs to implement process improvements for defect work Manage backlog of defects for the maturation teams (delivery only) when in this phase of the program (Open Question for Standard Product and for defects during feature work?) Facilitate triage meetings Ensure defects are scheduled accordingly and monitor the through put of defect closure Represent your program for the periodic health of program review within the delivery team Responsible to provide metrics to evaluate state of the system, bug fixing velocity, bug closing velocity and prediction models Authorities To conduct bug triaging sessions with the team Authorized to initiate RCA for recurring bugs Authorize to ask for fix versions of the bugs(commitments from engineering teams) in order to predict and communicate to customer point of contact for Error Management process Skills Breadth of knowledge on the solution of the program Good Analytical skills Negotiation skills Effective communication skills Skills: customer,defect management,root cause analysis (rca),skills,management,bug triaging,process improvement,negotiation skills,rca,jira,analytical skills,effective communication

Manage customer interactions and ensure a smooth post-sales experience, client queries, concerns, and follow-ups efficiently. Maintain and update CRM software (Pinga) .Coordinate with , legal, and accounts teams for document processing ,collection. Required Candidate profile Candidates having minimum 2 year prior experience in CRM department in real estate industry. Please share me your on hr_recruit@sikka.in & 9717020195

Skill required: Commercial Banking Operations - Core Banking Designation: Banking Operations Specialist Qualifications: BCom Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do We help clients address quality and productivity issues, keep pace with customer expectations, navigate regulatory and operational pressures and ensure business sustainability by transforming their banking operations into an agile, resilient operating model.The Corporate banking /Wholesale banking team is responsible for helping clients and organizations processes trade finance transactions by providing superior service delivery to trade customers whilst safeguarding the bank from risks associated with this business.Develop and deliver core banking solutions for the applications that process the essential functions of banks, including account management, interest calculations, cash deposits and withdrawals processing, customer management and product management. What are we looking for Good Communication Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification BCom

Skill required: Commercial Banking Operations - Core Banking Designation: Banking Operations Associate Qualifications: BCom Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do We help clients address quality and productivity issues, keep pace with customer expectations, navigate regulatory and operational pressures and ensure business sustainability by transforming their banking operations into an agile, resilient operating model.The Corporate banking /Wholesale banking team is responsible for helping clients and organizations processes trade finance transactions by providing superior service delivery to trade customers whilst safeguarding the bank from risks associated with this business.Develop and deliver core banking solutions for the applications that process the essential functions of banks, including account management, interest calculations, cash deposits and withdrawals processing, customer management and product management. What are we looking for Good Communication Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification BCom

Skill required: Commercial Banking Operations - Core Banking Designation: Banking Operations Analyst Qualifications: BCom Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do We help clients address quality and productivity issues, keep pace with customer expectations, navigate regulatory and operational pressures and ensure business sustainability by transforming their banking operations into an agile, resilient operating model.The Corporate banking /Wholesale banking team is responsible for helping clients and organizations processes trade finance transactions by providing superior service delivery to trade customers whilst safeguarding the bank from risks associated with this business.Develop and deliver core banking solutions for the applications that process the essential functions of banks, including account management, interest calculations, cash deposits and withdrawals processing, customer management and product management. What are we looking for Good Communication Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification BCom

1 .Customer Interaction 2 .Providing customer service support 3 .Timely Deliver The Vehicle after Service 4.Customer Satisfaction

Job description Handle customer queries via Voice email , chat.. Provide excellent customer service by resolving issues promptly. Work on international Voice process for multiple clients Utilize blended process skills to handle semi-voice calls

Start Your Career with Top BPO Companies Join JobShop Today! India’s leading BPO hiring agency is now onboarding candidates for multiple international and domestic customer support roles. Apply Now for Voice & Chat Support Roles! Call HR Naim at 7406686000 to apply. Job Openings: We're hiring for various customer support processes – International Voice, Domestic Voice & International Chat. Role Highlights: Manage incoming and outgoing customer service calls. Resolve customer concerns related to accounts, payments, and broadband services. Provide timely and accurate support, maintaining professionalism and empathy. Pay Package: Earn between 2.5 LPA to 5.5 LPA 1-way cab facility available for shift convenience Attractive performance-based incentives What We Look For: Great communication and problem-solving skills Freshers welcome! Prior experience in support roles is a plus Willingness to work in a fast-paced, team-oriented environment Why Join Us? Career growth in Service & Operations Continuous learning and on-the-job support Transportation support for specific shifts Incentives and recognition based on your performance Grab this opportunity today! Call Naim at 7406686000 and get started with your interview process.

Role and Responsibilities: 1. Collaborating with senior executives to establish and execute goals for the city 2. Continuously monitoring the achievement of task by keeping a high involvement and close check 3. To coordinate and monitor company appointed Installer partners in the city and ensure quality of work is delivered as per agreed terms and conditions 4. Develop dealer relations on behalf of eCB in the city. Ensure satisfactory resolution of queries and concerns in timely manner. 5. Assist and supervise the city team and ensure achievement of key deliverables from the team. Enhance productivity, increase morale of the team and maintain discipline 6. Ensure Standard Operating Procedure (SOPs) are followed by installer partner 7. Should be enterprising to learn through self-research and gather knowledge Deliverables: 1. Site Feasibility planning for the region, maintain the customer database and ensure customer calling, recording of VOC in database 2. Schedule installation of EV charging infra with customer, communicate to installer partner, monitor the completeness and correctness of the survey 3. Coordination with team for updation of dealer master data and submission / communicating the same to SPOC of the dealership 4. Regular interaction with dealer SPOC / Dealer Sales Head and case by case discussion and progress made 5. Mystery audits at survey and installation site 6. Customer coordination for installation, ensure completeness of installation as per survey report 7. Check and monitor the progress of work, resolving on ground challenges 8. Maintain database and ensure data security 9. Feedback from customer and customer relationship management Desired Candidate Profile 1. Mature, presentable, sincere, hardworking, can work without supervision and monitoring, trustworthy, should possess good communication skills for general interaction and objection handling from a learned, high net worth customers 2. Organizational skill 3. Multitasking, Good knowledge of MS Office 4. Knowledge about Electric Vehicle / Electric Vehicle Charging Station Working [Preferable]

1) Team Building, Engagement & Development: a) To build a Sales Driven proactive team and enhance their capabilities by regularly imparting relevant knowledge and skills required for the FPDs to achieve their goals efficiently. b) Meeting the Competition Teams and doing Competition Talent Mapping. c) Engaging the FPDs and keeping them. 2) To ensure effective risk management & policy adherence 3) To ensure customer management & engagement: a) To plan and execute local area programs and referrals programs b) To focus on retention of customers, higher revenue generation and referral activities. c) To continuously scan the local market penetration & competitive offerings & report on emerging trends for different product lines. d) To ensure client records are up to date in terms of financial details & contact ability e) To ensure speedy resolution of client queries and grievances to maximize satisfaction levels 4) To effectively manage day to day team administration and operations for smooth functioning of the team: a) To monitor and foster all daily operations of the team b) To handle a team of Financial Product Distributors and motivate them in target achievements. 5) To ensure training and development FPDs for team effectiveness 6) Achieve the revenue growth & profitability to upscale the team a) To drive the sales targets for the team and build teams as per companys annual target and over all objectives. b) To plan and execute various team level initiatives to ensure business momentum and direction. c) To engage in new and innovative business planning activities to increase client acquisition and team profitability. d) To monitor individual and team performance and take steps to improve productivity and correct deviations if any. Location-Pune,Mumbai,Kochi,Kanpur,Bhubaneswar,Jaipur,Chandigarh,Varanasi,Mangalore