Senior Consultant | BPL | SAP

Deloitte Consulting

12 - 17 years

25 - 27 Lacs

bengaluru

Posted:4 hours ago| Platform:

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Skills Required

customer management sap ecs cloud services customer satisfaction analytical project management service desk sap hana information technology

Work Mode

Work from Office

Job Type

Full Time

Job Description

Plan, prepare and manage system build activities with customer and internal teams
Support all topics around Enterprise Cloud Services (ECS) technologies to ensure a smooth move to the SAP HANA system landscape in the cloud
Assist in implementing and migrating different solutions and technologies including the design, configuration and operation of the solution landscape with the newest technologies, products and innovations.
Support the provisioning and upgrades of system landscapes in the RISE Cloud
Interact with RISE Sales/Engagement and the ECS Technical experts

Collaborate with different teams from within the ECS organization and outside to ensure excellent customer satisfaction; this may include interfacing with customers, Service Desk and Process Architects.

Qualifications

Hold a Bachelor s or master s degree in Information Technology or a related field.
Knowledge of industry standards and methodologies, including ITIL v3, CCoE, ITSM, TCO, E2E Operations / Run SAP, and ALM.
Experience with SAP Enterprise Cloud Services and experience with cloud technologies, HANA, and hybrid landscapes, both technically and architecturally.
Experience in Quality and customer success are important
Excellent coordinator and communicator and have experience in managing projects and teams

Work well under pressure and are motivated to add value to both customers and the organization
Bring a customer-centric mindset and have experience in customer management.
Possess strong analytical and solution-oriented thinking.
Fluent in English, both written and spoken.

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