Territory Manager

Job Title: Territory Manager

Location:

Role Summary:

Responsible for managing installation, fault repair activation, and driving product pitches to meet service level agreements (SLAs) within the assigned territory.

Key Responsibilities:

• Ensure timely resolution of service requests and maintain SLAs.
  
• Identify network rehabilitation opportunities and optimize installation/fault repair processes.
  
• Manage quality, safety, and compliance standards.
  
• Coordinate with local cable operators (LCOs), cross-functional teams, and customers.
  
• Monitor and report team productivity via Airtel’s work platform.
  
• Drive reduction in repeat service requests and escalations.
  
• Lead and support a third-party workforce (30-35 members indirectly).
  

Qualifications & Experience:

• Graduate/Postgraduate, preferably B.Tech.
  
• 3+ years of relevant experience.
  

Skills & Competencies:

• Strong product and geographical knowledge.
  
• Analytical mindset with customer obsession.
  
• Collaboration, ownership, learning agility, and execution excellence.
  

Employee Value Proposition:

• Limitless Impact:

  Influence millions of customers with your ideas.

• Limitless Ownership:

  Take responsibility and innovate fearlessly.

• Limitless Careers:

  Freedom to grow and experiment with new ideas.