1595 Customer Management Jobs - Page 35

Role & responsibilities Overall responsibility and controlling of post-sales activities and back-end operations of all residential & commercial projects including booking logins, issuance of letter of allotment, execution of buyers agreement, TPA Execution, transfers, refunds, cancellations, fund transfer, merger of units, recovery & collections, final demand notice, reminders, development and offer of possession and registry etc. Responsible to implement and monitor CRM processes and customer life cycle management Liaise with the Accounts, Sales Marketing and the legal department. Responsible for strategy formulation and implementation to increase collection To ensure regular follow up with customers, brokers and banks by way of phone calls, emails, reminders, pre-cancellation letters etc. for collection. Candidate must have knowledge of documents in case of transfer, unit shifting, addition & deletion of applicant, possessions & registry. Build and maintain various data reports for customer centered metrics. Preferred candidate profile Good understanding of RERA, GST, other regulations and documentation, Execution of TPA, issuance of PTM, NOC from project funded bank and mark the property lien for timely disbursement. Ensure and monitor completeness of the data and documentations for transfers, name addition, name deletion of allottee, transmission of property, swapping of units, transfer of funds, vetting of booking form and Builder Buyer Agreement, service maintenance agreement, Tri-partite Agreement draft before finalization Experienced in strategy formulation and implementation to increase collection, ensure regular follow up with customers, brokers and banks by way of phone calls, emails, reminders, pre-cancellation letters etc. Good Working Interpersonal and Negotiation Skills and having background of Qualified Graduate will be preferred Skilled in data analysis and presentation and reporting to the management Having exposure of Team handling skills. Having experience in Real-Esate industry preferred. Salary - 8- 11 LPA Location - Sector-67, Noida

6months plus exp in Customer support or project management minimum Excellent client facing & internal communication skills Excellent written & verbal communication including attention to detail & multitasking skills Strong knowledge of Ms Office

Local candidates preferred (Barasat, Habra, or nearby). Experience handling gold, diamond, and silver jewellery sales. Ability to work on weekends and festive seasons (with compensatory offs). Lead and manage the daily operations of the jewellery showroom in Barasat/Habra. Drive store sales targets and achieve monthly and quarterly goals. Train, supervise, and motivate the sales team to deliver excellent customer service. Maintain high levels of customer satisfaction by ensuring personalized service. Manage stock levels, inventory control, and coordinate with the head office for replenishment. Handle customer complaints and resolve issues effectively to retain loyalty. Ensure visual merchandising and showroom cleanliness align with brand standards. Track competitor activities and share market feedback. Plan and execute local marketing and promotional activities to attract footfall. Monitor staff attendance, grooming, and discipline. Generate and analyse daily/weekly sales reports and performance metrics

Make outbound calls to potential and existing clients to explain products, answer queries, and resolve concerns. • Generate and qualify leads by identifying potential customers interested in our offerings. • Handle customer inquiries, complaints, and service-related issues with professionalism and empathy. • Follow up on leads to ensure consistent engagement and successful closures. • Maintain accurate and up-to-date customer interaction, lead information, and sales data records. • Coordinate effectively with internal departments including factory and logistics teams to ensure timely deliveries. • Provide feedback from clients to internal teams for continuous improvement. Kindly Share Updated Resume at t.globalzonehr@gmail.com

Job Description: Objective: To achieve the sales (Primary and Secondary), distribution and merchandising objectives for the specified routes, through a team of Market Growth Representatives for a key market (volume and image) Title: Sales Team Leader - Metro Function: Commercial Work Location: Pune Job Responsibilities: Sales Plan Execution: Coordinate and achieve sales objectives for assigned Territory routes by brand and pack on a daily basis for secondary, primary volumes (Physical Cases & unit Cases), Gross revenue (GR) & Net revenue (NR). Define route plans of the Market Growth Representatives, Account Developers to optimize coverage cost effectively and ensure adequate productivity. Customer Management: Drive Relationship with Outlets through the team of Market growth representative and Account Developers to ensure sustained business. Market Expansion: Drive Horizontal Expansion with respect to number of outlets opened versus target to improve business in the coming years. Take up the responsibility of opening new outlets during market visits and provide necessary support in terms of elements, discounts, coolers etc. Drive conversion of high value/ high visibility outlets to Depth Outlets (Happy Deal, Vision 2020, Teen & College Outlets, Outlets in Emerging Channels) and ensure execution as per Company norms. Market share gain through various ground level interventions such as driving outlet level billing vertically & horizontally. Market Execution: Execute Channel Programmers, Promotional activities for the given set of outlets. Plan for merchandising elements, coolers based on outlets/ market requirements and as per the RED standards. Prepare MGR wise action plans for improving RED (Right Execution) parameters, HE etc. People Management: Carry out on job trainings with Market growth representatives (Off Role) to improve Execution skills on the job. Track PJP (Permanent Journey Plan) Compliance and other productivity Metrics of the team and provide inputs to improve the same via OJT Evaluate performance and skills of MDs and provide inputs via on-the-job coaching, training etc. Conduct Joint Weekly, Monthly Review with ASM to review performance wrt Sales, Execution Parameters of MDs and work on agreed actions. Review Performance and market issues to be resolved via daily Gate Meetings Budget Management: Propose Discount spend for given set of outlets to drive business. Closely monitor customer outstanding and claims and ensure compliance to credit and other policies. Asset Control: Ensure regular tracking of our Assets and ensure asset movements etc in compliance to the Asset Policy. Distribution Management: In routine ensure monitoring distributor ROI, SKU wise margins, DMS (Distribution Management System), scheme spend distributor to market outlets. Supervises: Market Growth Representatives and Account Developers Direct Reports: No Grade (Internal Reference): Geographical Scope: Bangalore Reports To: Area Sales Manager Business Knowledge: Knowledge of Sales & Distribution preferably in an FMCG Company Job Requirements: Qualifications: Graduation or MBA Experience: 4 - 8 years Travel: Continuous travel within the designated area – 80% Travel in a month

Job Description Managing the company's verified WhatsApp Business number Handling and updating the KDM WhatsApp Channel Monitoring and maintaining the WhatsApp Chatbot Responding to and managing business enquiries received via WhatsApp Provident fund Health insurance

Role & responsibilities Work Type : Flexible hours (including weekends, evenings, and holidays) Location : Deja Vu Hotel, Coimbatore Reports To : Front Desk Receptionist Key Responsibilities 1. Guest Services & Check-In/Check-Out Greet guests warmly and professionally upon arrival and departure. Perform check-in and check-out procedures efficiently using the hotel management system (PMS). Verify guest information, payment methods, and issue room keys. Provide hotel and local area information, answer questions, and resolve concerns. Offer assistance with luggage, transportation, and directions as needed. 2. Reservation Management Handle new reservations via phone, email, and online booking platforms. Modify or cancel bookings as requested by guests. Upsell rooms or hotel services where appropriate to increase revenue. 3. Communication & Coordination Serve as a communication link between guests and internal departments (housekeeping, maintenance, kitchen, etc.). Log and report guest complaints or maintenance issues promptly. Relay messages, packages, or mail to guests and staff as needed. 4. Administrative & Operational Support Maintain accurate records of guest stays, billing, and payments. Prepare daily front desk reports and handovers for shift changes. Monitor lobby cleanliness and ambiance, and report housekeeping needs. Assist with inventory checks and office supplies as required. 5. Safety & Compliance Monitor guest and visitor activity for security purposes. Follow all hotel safety and emergency procedures. Ensure confidentiality of guest records and sensitive information. Requirements Excellent communication and interpersonal skills Professional appearance and attitude Basic computer skills and knowledge of hotel management systems (e.g., Opera, Cloudbeds) Ability to handle pressure and multitask Flexible with shifts, including night and weekend availability

Virtual interviews Hiring for BPO International process 5 Days rotational shifts 2 days rotational offs Excellent communication mandatory Contact drop cv on 8826770027 - Shivam 7428370506 - Ritu

Greetings from Ignites Human Capital Services Freshers Experienced Freshers 35k Experienced:50k call aditi@7795311459 indu@7848820046 kavya@7849020010 ruth@9590520040

Job description Handle customer queries via Voice email , chat.. Provide excellent customer service by resolving issues promptly. Work on international Voice process for multiple clients Utilize blended process skills to handle semi-voice calls

Must have: Experience of MS Excel, MS Office Good to have: Understanding of verifying PO & PI, Payment follow ups, Invoicing, customer interaction

Managing the entire region & Meeting Sales Number Goals for self and Team. Territory Management, Performance Management, Review Management Building Relationships key stake holders Emphasizing Excellence, Negotiation, Tender management Results Driven, Sales Planning & forecasting , Managing Profitability, Distribution Management AR Collections Management & Customer Management Job Duties Meets regional sales financial objectives by forecasting requirements; preparing an annual budget; scheduling Marketing expenditure &analyzing variances; initiating corrective actions as and when required and ensuring the business outcomes are achieved every qtr. Maintains and expands customer base by driving team mates; building and maintaining rapport with top key customers identifying new customer opportunities in Key accounts for Trade /Top Corporate & Govt accounts and ensuring proper connect is made across the region through physical or digital mode Implementation of Mkt &sales Campaigns, tracking, and evaluating mktg spend across region Distribution Management: Ensuring inventory & secondary sales management across the region and providing right direction to team to monitor sales across each account. Updates knowledge of self & team (coordination with Mktg and training) Driving Sales of New products across region through proper handholding of team Being a part of middle management to be responsible for building up future pipeline for the team Keeping Awareness around competition activities across the region Key Behaviors: Good interpersonal and communication skills. Proactive. Responsible and take ownership. Good aptitude Results-Driven. Customer-Centric - willingness to go the extra miles for customers both internally & externally. Strong teamwork Qualifications / Education / Experience / Skills Required: B. Pharm/Bio medical, BSc- with MBA from good Business School) BE/ Bio Medical with background of marketing/ marketing concepts. 7+ years of Experience in capital equipment sales in Healthcare Industry. Candidates with previous experience in sales or customer service within medical devices industry especially in ICU environment would be an advantage. Having worked and dealing with Anesthetist and Intensivist will be an added advantage. Handled the western region or atleast 3 states out of 4 in South India will be desirable. Willing to travel 12-15 days in a month and having strong interpersonal skills is required. Specialized or Essential Knowledge Required (Optional): Candidate with Nursing, Biomedical, Biotechnology or Science background preferred.

Roles and Responsibilities Handle customer queries via phone calls, emails, or chats with a focus on resolving issues efficiently. Provide excellent customer service by understanding their needs and concerns, and offering solutions accordingly. Manage escalated cases from other teams to ensure timely resolution and maintain high levels of customer satisfaction. Collaborate with internal stakeholders to resolve complex issues that require technical expertise. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Desired Candidate Profile 0-5 years of experience in BPO/Call Centre environment. Excellent communication skills in English language (written & spoken). Ability to work rotational shifts including night shifts (UK shift). Strong problem-solving skills with ability to handle multiple tasks simultaneously. Basic computer knowledge with proficiency in Microsoft Office applications. Greetings From Ignites Human Capital Services Freshers Experienced Freshers 25k Experienced 35k to 50k with 50k joining bonus Two way transport call hr Monica@7848820049 call pooja@9886112704

Role & responsibilities Responsibilities Maintain and develop pipeline of eligible candidates for future open positions Make calls and conduct interviews via phone or in-person Qualify or reject candidates based on interview feedback and resume reviews Serve as contact person for questions from candidates Meet weekly quotas related to calls and emails Should be flexible working with targets Should be flexible with working under pressure Preferred candidate profile Experienced in BPO hiring mandatory No of openings - 2 Minimum of 6 months experience required in BPO hiring/ bulk BPO hiring (latest) Qualifications Bachelor's degree Effective communication skills Strong organizational and interpersonal skills Perks and benefits Travelling allowance

Responsibilities: * Manage customer queries via phone, email & chat * Collaborate with teams for issue resolution * Maintain high NPS scores through exceptional service * Build strong relationships with customers Annual bonus Sales incentives

Job description BluBoxx is a dynamic and innovative company at the forefront of Industrial Networking Solutions. We specialize in providing cutting-edge solutions to our clients, combining technical expertise with exceptional customer service. We are looking for motivated individuals to join our growing team as Technical Sales Engineers and embark on an exciting career in sales and technology. Role & responsibilities As a Technical Sales Engineer, you will bridge the gap between our technical solutions and customer needs. This role is ideal for technical graduates passionate about technology, eager to learn, and interested in developing a rewarding career in technical sales. You will receive comprehensive training to develop both your technical knowledge and sales skills. Key Responsibilities: Understand and communicate the technical features and benefits of our products and solutions to potential clients. Collaborate with the sales and technical teams to identify customer requirements and propose tailored solutions. Conduct technical presentations for clients. Assist in preparing technical proposals, quotations, and other sales-related documents. Build and maintain strong relationships with clients and partners. Provide post-sales support, ensuring client satisfaction and addressing technical issues as needed. What We Offer: Comprehensive onboarding and training programs to equip you with the skills and knowledge needed to succeed. Career growth opportunities within a fast-paced, innovative environment. Competitive salary package with performance-based incentives. Exposure to cutting-edge technologies and industries. Preferred candidate profile Bachelors/ Diploma degree in Electronics, Electrical, Instrumentation or related fields. Strong communication and interpersonal skills. A keen interest in technology and its applications in real-world scenarios. Problem-solving mindset with the ability to learn and adapt quickly. Basic understanding of sales principles is a plus (training will be provided). Proficiency in MS Office, is an advantage. Perks and benefits Competitive salary with performance-based incentives. Mentorship from experienced professionals in the industry. Opportunities for professional development and career advancement Dynamic and collaborative work environment.

Complaint Handling and Monitoring via email & Whatsapp Handling Service engineers through whatsapp Handling of AMC/Warranty Scheduled Customers by the existing excel document Quotation to PO stage follow up with customer in Excell funnel. Payment Followup and Collection as per existing excell document. Documentation, Filing and e filing on daily basis Material request to Technical manager based on engineer request with HOD approval Installation plan based on Production approval and send completion reports Monthly/Quarterly Invoice booking data review with HOD Monthly Order & Invoice Booking data to Management Weekly payment Receiviables report to accounts weekly invoice booking projection to the Management team. Equipment Performance letters from customer after every supply. Aadharing Service Process made for the Coordinator position. Aadharing Documents & existing process. Preferred candidate profile Must have experiene in Customer Support Co-Ordinator

Profile - CUSTOMER SERVICE ASSOCIATE Location - Noida , Gurgoan Salary - Upto 30k CTC Skills- Good communication skill Qualification- Graduate or UG Experience - Fresher & Exp. both can apply contact us - Himani -7011774993(call/whatsApp)

PM in a hydraulic cylinder is responsible for overseeing and managing projects related to the design, development, and production of hydraulic cylinders, ensuring they are completed on time, within budget, and to the required quality standards. Health insurance Provident fund

Greeting customers, Job card opening, Interaction with Customers, customer Complaint handling, Reports

Responsibilities: Manage client relationships: revenue growth, expense control Process orders: take, manage, track & fulfill Oversee accounts receivable: order processing, customer ops Travel allowance Health insurance Annual bonus Job/Soft skill training

Customer Service – Voice Process Only (No Chat) Salary upto 9 LPA Only for candidates with excellent communication skills Location: Gurgaon / Noida Graduates only with stable profiles WhatsApp Resume: +91 98109 96899 Email: latika.chopra05@gmail.com Required Candidate profile Graduates with excellent English communication skills Prior voice process/customer service experience preferred Freshers only with Excellent communication skills Stable work history/ No long Gaps

Job Summary: The Customer Service Representative is the primary point of contact for an assigned group of customer accounts. The purpose of the Customer Service function is to serve as the face to the customer in providing value added services that grow our business. Individuals in this position respond to and manage internal and external customer requests, orders, concerns, suggestions and complaints. Internally, the CSR interacts, gathers information and coordinates related activities with sales staff, production planning, logistics, technical services and external vendors. The CSR must be aware of Lean Six Sigma principles and initiatives and must take responsibility and use sound judgement in decision making and problem solving. As representatives of Avient Corporation, individuals in this position are required to follow and communicate Avient business practices to customers and demonstrate the Avient Code of Conduct, ethics and values on a daily basis. Avient and customer information must be kept appropriately confidential. Work is done autonomously on a day-to-day basis and requires five years experience. Essential Duties & Resp.: Provides customer focused service to assigned accounts. Responds to and manage customer orders from order entry to delivery and invoicing. Understands and communicate the value of our products and services. Understands customers' products, services, business operations and needs. Communicates effectively over the phone and electronically. Uses a variety of systems to enter and complete transactions. Accomplishes work within set timeframes. Key inside contact for specific customer/seller base. Process incoming orders, confirm pricing and availability of product. Advise customers of order status. Provide relevant customer information to other departments: forecasts, personnel changes, address changes, receiving schedules, etc. Timely and accurate administration of sales orders, customer complaints, material returns and credits. Answer price and availability questions. Respond to customer literature requests for MSDS, Certifications, etc. Follow all applicable ISO procedures. Use system reports and inquiries to drive activities that ensure superior customer service. Maintain customer service-related information for customer accounts; customer notes, e-mail, phone, special instructions, etc. Process new customer/update requests. Provide market or account intelligence gained through customer contact. Participate in customer calls and visits with sellers. Proactive communication with product supply reps and shipping department of any order changes customer initiates. Work with seller and PSRs to reduce aged inventory. Other projects/duties as assigned. Desired Candidate Profile: Good command on email communication & working on computer Good Communication Skills Hands on MS-Office QUALIFICATIONS: Education and Experience: Bachelors in any Discipline. Sales & Customer Service Professional work experience more than 3 years for similar role. Candidates who have worked for manufacturing company Candidates from Polymer, Pigments and chemical industry is preferred. Avient Leadership Behaviors: We believe that all of our global employees are leaders and that the six most important behaviors for driving our strategy and culture are the same no matter if an employee is a leader of self, a leader of others, or a leader of the business. By playing to win, acting customer centric, driving innovation and profitable growth, collaborating seamlessly across Avient, and motivating and inspiring and developing others and yourself you will accelerate your ability to achieve Avients strategic goals, to meet our customer needs, and to accomplish your career goals.

Here is how, through this exciting role, YOU will contribute to BMC's and your own success: Be responsible for driving customer adoption and success by providing governance advice, usage/adoption recommendations, risk identification and mitigation. Articulate value, inspire and sell the Social Enterprise future in a Cloud Computing world. Become the post-sales success leader for your assigned accounts and provide your customers with a deliverable Success Blueprint, possessing application functional or IT expertise in combination with exceptional customer management experience at the C-level. Serve as an escalation point for issues that impact the customers success and drive risk mitigation. Senior CSSs are required to maintain strong working relationships with other BMC customer facing personnel in the Sales, Services, Engineering, Marketing and Product Management eco systemswith the goal of owning the post-sale strategy. As every BMC employee, you will be given the opportunity to learn, be included in global projects, challenge yourself and be the innovator when it comes to solving everyday problems. To ensure youre set up for success, you will bring the following skillset & experience: BA/BS degree or minimum 10 years relevant work experience Expertise and experience dealing with large, complicated, political accounts at the most senior IT and business levels (preferably with recent direct hands-on executive experience) Capability as credible and effective C-level advisor/coach, esp. around change management (cultural, technical and business) Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialog Prior experience with medium-large, complex project implementations. Prior experience with in-depth & wide-scale diverse portfolio engagements with timelines ranging from 1 week to several months. Information Technology Service Management (ITSM) products such as HP Service Desk, BMC Remedy/Helix, BMC Service Express / Magic, ServiceNow, Heat, Frontrange, or other commercial ITSM products. ITIL and all aspects of Service management including Service Desk, Configuration Management, Change Management, Asset Management, CMDB, Service Catalogs and Knowledge Management. ITIL V3 and/or V4 certification strongly preferred. Deep ITSM or IT experience and knowledge of competitive landscape Proven effectiveness at leading and facilitating executive meetings and workshops Ability to prioritize, multi-task, and perform effectively under pressure Strong knowledge of business processes (Sales, Marketing, Service, Support), business applications and automation Familiarity with AI, GPT and LLMs. Familiarity with the database, application and network technologies used in Cloud Computing (e.g. knowledge of network topologies and devices, database concepts and SQL, multi-tenancy) Working knowledge of the software development process and of software design methodologies (coding experience is not required, but may be useful) .

Responsibilities: Identify and pursue new business opportunities within the power plant sector. Develop and maintain strong relationships with existing and potential clients. Maintain accurate sales records and reports. Health insurance Provident fund