Assistant Manager-Customer Support-Chakan-Pune

Role & responsibilities

• Responsible for overseeing daily operations, ensuring customer inquiries and issues are resolved efficiently, and driving continuous improvement in service delivery
• Work with team of technical support representatives, providing guidance, support, and feedback to ensure optimal performance.
• Handle customer inquiries and issues through calls and emails, utilizing your expertise and provide timely and accurate resolutions.
• Develop a deep understanding of our company s products, services, and systems to effectively address customer concerns and provide appropriate solutions.
• Collaborate with cross-functional teams, including Design and Purchase, Logistic, to identify and resolve complex technical issues.
• Continuously improve customer support processes and procedures to enhance efficiency and customer satisfaction.
• Stay up-to-date with industry trends and advancements, keeping abreast of new technologies and best practices in technical support.
• Train and onboard new technical support team members, ensuring they are equipped with the necessary knowledge and skills to excel in their roles.
• Analyze support required and customer feedback to identify recurring issues and proactively address them.

Preferred candidate profile

• Bachelors in Mechanical Engineering.
• Working experience of 5-8 years and at least 1 years in the similar Elevator or similar Industry.
• Excellent verbal and written communication skills to interact with customers and team members.
• Strong analytical and problem-solving abilities to resolve complex issues.
• A commitment to delivering exceptional customer service.

Work Location Address

Plot No. A-23, MIDC Chakan, Phase II Village Khalunmbre, Tal. Khed District Pune Maharashtra 410501