Branch Service Manager - Bengaluru

Job Description

Role & responsibilities Responsible for all the Service activities including Operation and Sales activities for the Branch. (End to End Sales and Service accountability. Responsible for high level of customer satisfaction in the branch. Selection of personnel, training, and continuing qualification of the employees. Dealing with complaints as well as a continuous supervision of the customer satisfaction. Handover from installation to Maintenance runs orderly. Continuous improvement of the work processes. Monthly / weekly review of all service parameters as per the set target. Monthly / weekly review of all account receivables. Provide elevator consultation to customers and develop strong relationship with clients. Provide technical and support information to customer, sales executives, and guide sales team to deliver effective sales presentations. Develop and implement effective Strategy to Retain portfolio, bring Multibrand orders, recapture lost portfolio. Establishing new business by effective Sales Pipeline Management, Tracking, Record Keeping & Delivering the Business Results. Identify the key markets and customers and evaluates the potential for Multi Brand Acquisitions Analyze and enhance operational efficiency with deftness in leading workforce (including Subcontractors) and impart continuous on job training for operational effectiveness Identifying areas of obstruction and taking steps to overcome issues Negotiate commercial & technical AMC terms with Prominent Corporates, Public/Govt. sectors, Developers, Premium large residential societies for a win-win agreement, for both customer and organization Proficiency in coordinating with Engineers & Supervisors for implementation of appropriate technical, customer handling skills, appropriate Service planning, Repairs, Modernization. Follow up and collection of AMC overdue from various Customers, people management & communication. Preferred candidate profile Diploma /B.Tech. (Electrical /Mechanical). Experience 10 to 15 years Thorough knowledge of the elevator industry and general management methods within the elevator industry. Market and customer business understanding. Ability to influence and negotiate. Commercial awareness. Work Location No.18 (CITB 127), 11th Main, 33rd Cross 4th Block, East Jayanagar Bengaluru Karnataka 560011