Role & responsibilities Handling both In-Bound Calls ,Out-Bound Calls & NPS (150+ calls) Ensuring timely completion of all calls / complaints. MIS reports (daily, weekly, monthly) on all KPI parameters. Handling Customer Complaints. Co-ordinating with respective team members for closure. Handling all incoming leads / enquiries & sending the same to respective team members for necessary action & closure. Follow-up for open customer complaints, open leads , open Calls Missed Calls. Managing Out-Bound Function for AR Follow-Up , NR Follow-Up ,NPS Follow-Up Preferred candidate profile Bachelors in any discipline Experience in a BPO set-up for both In-Bound & Out-Bound function. Fluency in multiple languages (English , Hindi , Marathi (Malayalam optional) Flexible working in rotational shifts Work Location Plot No A-23, MIDC Chakan Phase II, Village Khalumbre, District Pune, Maharashtra 410501 | India Kindly carry hard copy of your most updated resume, last 3-month salary slips, current employment appointment letter and salary revision/increment letter, Aadhaar card, Pan card while coming to the interview