1595 Customer Management Jobs - Page 33

Greetings from Ignites Human Capital Services Experience into 1 year health care is mandatory pooja@9886112704 call Suman@7848820047 Only Graduates can apply work location:Bomnahalli salary:30k

Core Responsibilities: Drive sales of printers for Control Point in the assigned territory. Focus on increasing sales for IB business. Conduct training/seminars for customers on existing and new products/features. Regular visits to medium and large-size customer accounts. Convert competitor accounts to CPL accounts and ensure repeat orders. Achieve sales targets in terms of printers booked, sectors covered, price realization, and customer satisfaction. Handle payment collections, regulatory compliance, and after-sales support, including assisting in the installation process. Update knowledge about products, markets, and competitors regularly. Desired Skills and Experience: Education: BE in Electrical/Electronic, MBA, or any graduation. Experience: 4-7 years in technical sales or industrial equipment direct sales. Skills: Excellent communication, selling skills, customer management, and business acumen. Other Requirements: Must own a vehicle

Undertakes a wide range of technical/specialist administrative tasks in an effective, efficient and professional manner. Job title: Executive - Customer Management Job Description: Deliver timely and efficient support according to customer requirements and SLA Responsible for the care, accuracy, confidentiality, security and maintenance of information Adhere to all policies, processes and business rules Manage follow up enquires and administration

Role Purpose We want strong collaborator who can deliver a world-class client experience. We are looking for people who thrive in a fast-paced environment, are client-focused, team oriented, and can execute in a way that encourages creativity and continuous improvement. As the Technical Lead, you will play a pivotal role in leading the design, development, implementation, and support of MS Dynamics 365 solutions. You will work closely with cross-functional teams to deliver high-quality software solutions and ensure that our MS Dynamics 365 Onprem system is optimized to meet business needs. PreferredKnowledge of Sales and contract management services programs. : Minimum 5-7 years of hands-on experience with Microsoft Dynamics 365 On-Premise (development, customization, and administration). Lead the technical delivery of Dynamics 365 On-Premise solutions, ensuring high-quality design, development, and deployment. Provide guidance and mentorship to the technical team. Hands-on involvement in customizing Dynamics 365 On-Premises, including developing workflows, custom plugins, business rules, and custom entities. Work closely with business analysts and stakeholders to define system requirements and design scalable, efficient, and maintainable solutions. Provide technical guidance on best practices, integrations, and deployment strategies. Design and implement integrations with third-party systems, databases, and external APIs using middleware tools, Web Services (REST/SOAP), and Custom Connectors. Troubleshoot and resolve performance issues within Dynamics 365 On-Premise to ensure optimal system performance and reliability. Lead and oversee data migration initiatives, ensuring smooth transition of data from legacy systems to Dynamics 365 On-Premises. Utilize migration tools such as Kingsway Soft, and other data migration frameworks. Minimum 5-7 years of hands-on experience with Microsoft Dynamics 365 On-Premise (development, customization, and administration). Lead the technical delivery of Dynamics 365 On-Premise solutions, ensuring high-quality design, development, and deployment. Provide guidance and mentorship to the technical team. Hands-on involvement in customizing Dynamics 365 On-Premises, including developing workflows, custom plugins, business rules, and custom entities. Work closely with business analysts and stakeholders to define system requirements and design scalable, efficient, and maintainable solutions. Provide technical guidance on best practices, integrations, and deployment strategies. Design and implement integrations with third-party systems, databases, and external APIs using middleware tools, Web Services (REST/SOAP), and Custom Connectors. Troubleshoot and resolve performance issues within Dynamics 365 On-Premise to ensure optimal system performance and reliability. Lead and oversee data migration initiatives, ensuring smooth transition of data from legacy systems to Dynamics 365 On-Premises. Utilize migration tools such as Kingsway Soft, and other data migration frameworks. Oversee and manage the upgrade and patching process for the Dynamics 365 On-Premise environment, ensuring the system is up to date while minimizing business disruptions. Provide ongoing support to resolve complex issues within the Dynamics 365 On-Premise environment, including investigating and addressing critical production problems. Enforce best practices in coding, testing, and documentation to ensure high-quality, maintainable, and scalable Dynamics 365 solutions. Work closely with cross-functional teams, including functional consultants, project managers, and testers, to ensure seamless delivery of business requirements. Communicate effectively with both technical and non-technical stakeholders. Troubleshoot and resolve issues related to MS Dynamics 365 On Prem systems. Stay updated with the latest technologies and trends in MS Dynamics 365 Onprem development. Primary Skill (Must Have): Microsoft Certifications such as Dynamics 365 Developer or Technical Consultant Proficiency in C#, JavaScript, ASP.NET, MVC, Web API and SQL Server . Strong experience with Dynamics 365 On-Premise customization (forms, views, entities, workflows, business rules, custom plugins). Experience with Dynamics 365 Finance and Operations (F&O) or other specific D365 modules. Experience with integration tools such as Kingsway Soft as well as custom integrations using REST/SOAP services. Deep understanding of Microsoft SQL Server, including querying and performance tuning. Knowledge of Active Directory integration and security configurations for On-Premise deployments. Proven ability to lead and guide development teams, ensuring alignment with project goals, timelines, and best practices. Strong analytical and troubleshooting abilities to diagnose and resolve technical challenges in the On-Premise environment. Experience with cloud platforms like Azure, AWS. Knowledge of Agile development methodologies. Qualifications Bachelors degree in computer science, Information Technology, BE, BTech or a related field. Excellent communication skills, with the ability to convey complex technical concepts to business users and stakeholders. Excellent problem-solving and analytical skills. Strong communication and interpersonal skills. Ability to work independently and as part of a team. Attention to detail and a commitment to delivering high-quality work. Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance

Apply Now To Start Your Career In Marketing Field , And We Will Ensure That You Grow With Us In The Management Field. Key Responsibilities- Marketing & management Advertising Branding Promotion Team handling Training & development customer management & handling Required candidates profile Immediate Joiner Fresher Eager to learn and get trained traveling and exploring Hardworking punctual positive attitude Working days- Monday to saturday Timing- 9am to 5pm Location: Thane,Navi Mumbai,Mumbai,Dombivli,Panvel

PharmEasy hiring for Pharmacist Fresh can also apply Location - Navi Mumbai (Juinagar) Salary - 18k to 24k in-hand Rotational shifts - (Day Only) Rotational week off Required - Good Communication Qualification - D Pharma, B Pharma, M Pharma. Interested person can share your Resume, Will surely get back to you. Contact: 8104112669

Role : Manager Techno Functional Mode of Hire : Permanent Position Experience : 9- 13years Work Location : Mumbai/ Hybrid About Feuji Feuji, established in 2014 and headquartered in Dallas, Texas, has rapidly emerged as a leading global technology services provider. With strategic locations including a Near Shore facility in San Jose, Costa Rica, and Offshore Delivery Center in Hyderabad, we are well-positioned to cater to a diverse clientele. Our team of 500+ talented engineers drives our success, delivering innovative solutions to our clients and contributing to our recognition as a Best Place to Work For. We collaborate with a wide range of clients, from startups to industry giants in sectors like Healthcare, BFSI, Supply Chain, Pharma & Life science, enabling transformative changes in their operations. Through partnerships with top technology providers, we empower our clients growth and innovation. With a clientele including Microsoft, HP, GSK, and DXC Technologies, we specialized in applied AI Engineering solutions, Quality Engineering, Cyber Security, and Data Engineering Solutions. We are helping our clients build value based GCC teams in nearshore & offshore. Our commitment to creating Happy Teams underscores our values and dedication to positive impact. Feuji welcomes exceptional talent to join our team, offering a platform for growth, development, and a culture of innovation and excellence. JOB SUMMARY You will interact regularly w ith individual product teams to understand their requirements and purpose of implementation.You will also troubleshoot issues across environments and w ill be responsible for their monitoring, optimization and performance tuning. REQUIREMENTS Good Communication Customer management Skills Ability to document action items correctly and drive them to closure Willingness to drive things to closure irrespective of the odds Ability to liaise w ith various internal teams. KEY RESPONSIBILITIES Act as a Technical/Functional Consultant to the Customer Success Manager for allocated set of 10-12 accounts. Collaboration with customer success manager for QBR providing data & operational insight. Manage Steady-State Accounts after a systematic Know ledge Transfer from the Implementation team based on hand-off criteria including but not limited to formal sign offs by client on the implementation, list of open issues etc. Know ledge on release-to-release know ledge of S2P Products & corresponding operational benefits to customer. Partnering w ith PMG in feature design process to bring in perspective from customers business processes (Usability Analysis, etc.) Proactive monitoring & reporting of Operational Health Metrics (Adoption, SLA reports, CSI) to internal and external stakeholders to help identify and mitigate risks Driving/Coordinating RCAs & High severity issues with close collaboration with PMG, Engg & CST w ith day-to-day monitoring & updates on Incident and Problem SLAs. Facilitate Change enablement for major features with proactive Customer Trainings, Webinars, w orkshops, collateral, etc. Project Manage the execution of Change Requests (along with a team of Ops Analysts/Sr. Analysts and/or the CIT team)

1. Manage spare parts business including Third Party equipment's, preparing spare part quotations, on time delivery with 100% quality to the customer 2. Must have knowledge of end-to-end spare parts, inventory & stores management

We are looking forward to hire SAP FICO Professionals in the following areas : Experience 10-13 Years Manage projects of medium to large scale, including project planning, execution, and closure. Develop and maintain project plans, including schedules, budgets, and resource allocation. Identify, manage, and mitigate project risks, issues, and dependencies. Lead project status meetings and provide regular updates to stakeholders. Ensure project delivery within defined timelines and scope. Collaborate with cross-functional teams to ensure project success. Identify and implement process improvements to optimize project delivery. Provide mentorship and guidance to junior project managers. Required Technical/ Functional Competencies Change Management: Specialized in overcoming resistance to change and helping organizations achieve their Agile goals. Able to guide teams in driving the change management projects or requirements. Customer Management: Specialized knowledge of customers business domain and technology suite. Use latest technology, communicate effectively, demonstrate leadership, present technical offerings, and proactively suggest solutions. Delivery Management: Specialized knowledge of deal modeling, commercial and pricing models. Create an integrated pricing model across service lines. Guide team members to apply pricing techniques. Grow the account, forecast revenues and analyze complex internal reports. Manage at least 1 complex account (> 10m) or multiple small account independently. Domain/ Industry Knowledge: Specialized knowledge of customers business processes and relevant technology platform or product. Able to forecast business requirements and market trends, manage project issues, and validate customer strategy roadmap. Product/Technology Knowledge: In-depth knowledge of platform/product and associated technologies. Review various product-specific solutions for a specific project/client/organization and conduct product demos, walkthroughs and presentations to prospects if required. Profitability Management: Demonstrate competence in applying profitability and cost management techniques. Can develop Project budgets, monitor actual costs against the budget, and identify potential cost overruns or deviations. Use established processes and tools to track and control project expenses. Project Management: Extensive experience in managing projects and can handle complex projects with minimal supervision. Deep understanding of project management concepts and methodologies and can apply them effectively to achieve project goals. Scheduling and Resource Planning: Prepare independent global delivery models covering skill levels, skill mix and onsite/offshore work allocation. Create an accurate resource plan for people, space and infrastructure for the given requirements. Forecast people and skill requirements to align with plans. Optimize the schedule for complex projects. Service Support and Maintenance: Plan and execute transition for large/ complex activities. Define standards in transition management based on industry trends and contribute to building tools and accelerators for KT process. Optimize resource utilization based on demand from customers. Select and define SLAs; track service levels and analyze impact of SLA on complex processes and deliverables. Risk Management: Good understanding of risk management principles and techniques. Identify, assess, and document risks independently, as well as prioritize risks based on their potential impact. Assist in developing risk mitigation plans and monitoring risk responses. Required Behavioral Competencies Accountability: Being a role model for taking initiative and ensuring others take initiative, removing obstacles for others, taking ownership for results and deadlines for self and others, and acting as a role model for being responsible. Agility: Works with a diverse set of situations, people and groups and adapts and motivates self and team to thrive in changing environment. Collaboration: Reaches out to others in team to ensure connections are made and team members are working together. Looks for ways to integrate work with other teams, identifying similarities and opportunities, making necessary changes in work to ensure successful integration. Customer Focus: Engages in executive customer discovery to predict future needs of customers and drives customer relationships with a long-term focus and takes actions to enhance customer loyalty. Communication: Communicates and presents complex ideas, information, and data to multiple, broad, and demanding stakeholders internal and/or external to the Organization. Helps others communicate better with their audience. Demonstrates honest, direct, and transparent communication and facilitates conversations within the team and its close collaborators. Drives Results: Proactively seeks challenging and differentiated opportunities and drives and motivates team members to take on more responsibility. Resolves Conflict: Balances the business interests of all stakeholders and manages any conflicts offering mutually beneficial options. Certifications PMP (Project Management Professional), PRINCE2 (Projects in Controlled Environments) Our Hyperlearning workplace is grounded upon four principles Flexible work arrangements, Free spirit, and emotional positivity Agile self-determination, trust, transparency, and open collaboration All Support needed for the realization of business goals, Stable employment with a great atmosphere and ethical corporate culture

Teleperformance is hiring for young talents/ Immediate joining Requirements: Both Graduates & Post Graduates can apply. Should have good communication skills. Should be fluent in Hindi. Should have minimum 1 year of experience. Freshers are not eligible. Job Details: Work From Office. Face to face. Immediate joiners preferable. Day Shifts. 6 days working, 1 days rotational off. 23000 CTC and 17000 Take Home Salary Contact HR Bhargavi: 7319331123 Work Location: Hebbal, Bangalore

10+ yrs of exp in chemical manufacturing operations Cluster Manager will be responsible for managing multiple chemical manufacturing plants within the designated cluster, ensuring compliance with safety regulations & optimizing production processes

Roles and Responsibilities Handle customer queries via phone calls, emails, or chats with a focus on resolving issues efficiently. Provide excellent customer service by understanding their needs and concerns, and offering solutions accordingly. Manage escalated cases from other teams to ensure timely resolution and maintain high levels of customer satisfaction. Collaborate with internal stakeholders to resolve complex issues that require technical expertise. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Desired Candidate Profile 0-5 years of experience in BPO/Call Centre environment. Excellent communication skills in English language (written & spoken). Ability to work rotational shifts including night shifts (UK shift). Strong problem-solving skills with ability to handle multiple tasks simultaneously. Basic computer knowledge with proficiency in Microsoft Office applications. Greetings From Ignites Human Capital Services Freshers Experienced Freshers 25k Experienced 7.5lks Two way transport call aditi@7795311459 call pooja@9886112704

Analyze customer feedback on platforms like Amazon, Flipkart. Reach out to satisfied customers to encourage positive reviews and follow up to ensure these reviews are posted. Review status and collaborate with related teams to enhance overall product ratings.

Sales Plan Execution: Coordinate and achieve sales objectives for assigned Territory routes by brand and pack on a daily basis for secondary, primary volumes (Physical Cases & unit Cases), Gross revenue (GR) & Net revenue (NR). Define route plans of the Market Growth Representatives, Account Developers to optimize coverage cost effectively and ensure adequate productivity. Customer Management: Drive Relationship with Outlets through the team of Market growth representative and Account Developers to ensure sustained business. Market Expansion: Drive Horizontal Expansion with respect to number of outlets opened versus target to improve business in the coming years. Take up the responsibility of opening new outlets during market visits and provide necessary support in terms of elements, discounts, coolers etc. Drive conversion of high value/ high visibility outlets to Depth Outlets (Happy Deal, Vision 2020, Teen & College Outlets, Outlets in Emerging Channels) and ensure execution as per Company norms. Market share gain through various ground level interventions such as driving outlet level billing vertically & horizontally. Market Execution: Execute Channel Programmers, Promotional activities for the given set of outlets. Plan for merchandising elements, coolers based on outlets/ market requirements and as per the RED standards. Prepare MGR wise action plans for improving RED (Right Execution) parameters, HE etc. People Management: Carry out on job trainings with Market growth representatives (Off Role) to improve Execution skills on the job. Track PJP (Permanent Journey Plan) Compliance and other productivity Metrics of the team and provide inputs to improve the same via OJT Evaluate performance and skills of MDs and provide inputs via on-the-job coaching, training etc. Conduct Joint Weekly, Monthly Review with ASM to review performance wrt Sales, Execution Parameters of MDs and work on agreed actions. Review Performance and market issues to be resolved via daily Gate Meetings Budget Management: Propose Discount spend for given set of outlets to drive business. Closely monitor customer outstanding and claims and ensure compliance to credit and other policies. Asset Control: Ensure regular tracking of our Assets and ensure asset movements etc in compliance to the Asset Policy. Distribution Management: In routine ensure monitoring distributor ROI, SKU wise margins, DMS (Distribution Management System), scheme spend distributor to market outlets.

Key Responsibilities (Admission Officer): Generate admissions through continuous data collection using ATL & BTL marketing strategies (e.g., school seminars, open-town events) Visit schools to meet principals, coordinators, and decision-makers for business development Conduct home visits to counsel students and parents, aiming to close admissions and ensure high customer satisfaction Build partnerships with local tuition teachers to create business opportunities Follow internal processes and compliance protocols consistently Requirements for Success: Strong ability to manage customers with patience, empathy, and persuasive selling skills Excellent networking and public speaking skills to conduct seminars and meetings Email writing proficiency and comfort with sales and service software Fluency in both English and regional language Willingness to travel frequently and engage in public presentations

Sales Plan Execution: Coordinate and achieve sales objectives for assigned Territory routes by brand and pack on a daily basis for secondary, primary volumes (Physical Cases & unit Cases), Gross revenue (GR) & Net revenue (NR). Define route plans of the Market Growth Representatives, Account Developers to optimize coverage cost effectively and ensure adequate productivity. Customer Management: Drive Relationship with Outlets through the team of Market growth representative and Account Developers to ensure sustained business. Market Expansion: Drive Horizontal Expansion with respect to number of outlets opened versus target to improve business in the coming years. Take up the responsibility of opening new outlets during market visits and provide necessary support in terms of elements, discounts, coolers etc. Drive conversion of high value/ high visibility outlets to Depth Outlets (Happy Deal, Vision 2020, Teen & College Outlets, Outlets in Emerging Channels) and ensure execution as per Company norms. Market share gain through various ground level interventions such as driving outlet level billing vertically & horizontally. Market Execution: Execute Channel Programmers, Promotional activities for the given set of outlets. Plan for merchandising elements, coolers based on outlets/ market requirements and as per the RED standards. Prepare MGR wise action plans for improving RED (Right Execution) parameters, HE etc. People Management: Carry out on job trainings with Market growth representatives (Off Role) to improve Execution skills on the job. Track PJP (Permanent Journey Plan) Compliance and other productivity Metrics of the team and provide inputs to improve the same via OJT Evaluate performance and skills of MDs and provide inputs via on-the-job coaching, training etc. Conduct Joint Weekly, Monthly Review with ASM to review performance wrt Sales, Execution Parameters of MDs and work on agreed actions. Review Performance and market issues to be resolved via daily Gate Meetings Budget Management: Propose Discount spend for given set of outlets to drive business. Closely monitor customer outstanding and claims and ensure compliance to credit and other policies. Asset Control: Ensure regular tracking of our Assets and ensure asset movements etc in compliance to the Asset Policy. Distribution Management: In routine ensure monitoring distributor ROI, SKU wise margins, DMS (Distribution Management System), scheme spend distributor to market outlets.

Managing customer relationships. Retaining customers and enhancing customer experience. Pre Sales and Post Sales handling. Conducting sales initiatives. Ensuring customer satisfaction. Utilizing analytical skills to inform business decisions. Required Candidate profile Strong Customer Retention and Customer Experience skills. Strong Customer Service skills & Convincing ability. Sales and Communication skills. Experience in the real estate industry in CRM & Sales.

Roles and Responsibilities Manage customer relationships through effective communication, issue resolution, and database management. Develop strong client relationships by understanding their needs and providing tailored solutions. Utilize MS Office skills to maintain accurate records and reports. Possess convincing power to negotiate deals and close sales transactions. Excellent written communication skills for creating professional emails and documents.

Coordinate with internal teams for order status and updates Maintain CRM system or Excel database for tracking communication Build and maintain strong relationships with clients

Job Summary Person at this position owns delivery of project(s) to customer(s) ensuring estimated/plan timeline and quality requirements are met. Person leads projects which are of significant organisational profile and makes trade-off decisions to deliver solutions that both meet customer's technical requirements and timelines. Person at this position should be able to ensure high and effective customer engagement level. Roles & Responsibilities Responsible for project initiation and planning, project monitoring and control, process adherence and improvements and quality assurance. Responsible for timely and qualitative delivery of projects as per the estimate/ plan while continously working towards improving the delivery performance of the projects. Responsible for Risk Management Risk mitigation and constant identification of new risks & planning of mitigation for them. Responsible for staffing the project team with employees having the right profile as per the requirement of the project. Responsible for creating and implementing effective customer engagement process and effective escalation management process. Responsible for providing inputs on project plan, effort estimation, project risks, technology selections and quality requirements. Responsible for creating project ramp down risk mitigation plan. Responsible for ensuring compliance to organizational processes such as Goal setting, assessment, feedback and development plans for team members. Responsible for addressing team's and employee's issues and concerns. Expected to mentor and plan trainings for employee's capability development. Education and Experience Required Engineering graduate, MCA, etc Experience ; > 8 years Competencies Description Project management in TnM/RA/FPP/Licensing mode.Overall customer management, revenue/margin control and tracking, people management, process implementation, third party handling, Risk and dependency management, cost and schedule management. Platforms- NA Technology Standard- PMP Tools- NA Languages- MS Project, SDP Specialization- SCRUM MASTER Must to have Skills

Project description We are looking for a motivated and experienced Project Delivery Manager responsible for ensuring that our delivery squad delivers an exceptional customer experience that will result in increased business engagement and customer satisfaction. Responsibilities Leading the agile delivery team, managing conflict, and ensuring the teams processes and tasks are carried out efficiently. Identifying customer needs and overseeing service delivery within the business context. Determining ways to reduce costs without compromising customer satisfaction. Manages area(s), customer(s), or team(s) of company employees with well defined, limited scope, including directing daily work activities/priorities, people recruitment and development, cost management, and direction-setting within the area of responsibility. Coaches and mentors employee direct reports. May coach and mentor non direct reports as needed. Manages team and individual performance. Monitor and ensure organizational goals and contractual commitments are met (e.g. budget/cost, service availability, responses, reports). Advise management and peers on matters of importance to area(s) of responsibility. Propose/influence direction-setting. Resolve/monitor customer escalations as appropriate. Establish and manage relationships with customer subject matter experts and appropriate customer management, with an objective of maintaining and building the business. Skills Must have 8+ years proven experience delivering complex Fixed Bid Projects Experience in Trade Surveillance , Financial Crime is must Must come from a techno-functional background with Python/Pyspark knowledge Holistic knowledge of business processes and various scenarios , challenges and opportunities Carve out and envisage business challenges and requirements to a comprehensive solution Discuss and understand the project, purpose, goal, team, timelines, challenges, requirements, potential risks, its mitigation, plan, communication mode and high level customer expectations Good communication and English language competency Experience with managing project schedules, finances, risks and issues. Close attention to detail and ability to sum up key messages for stakeholders Weekly project updates, their completed tasks and review, plan for next action points Understanding of project governance & Agile standards and procedures. Ability and willingness to be flexible, adapting to the demands of the customers. Technical knowledge to understand content of the products delivered Nice to have - Other Languages EnglishC2 Proficient Seniority Senior

Role & responsibilities Greetings from Innov Ultra Hiring for International Voice process - Customer Service Should hold excellent command over english. Complete night shift. 5 days working with 2 rotational week off Two way cab facility- pick up & drop Location boundary - within 25 kilometers of Kovilambakkam Undergraduates can apply Reach out to HR Aahana - 8583029467 Salary for Experienced (1 year & abv of doc exp in intl bpo) - 3,60,000 LPA Preferred candidate profile Should hold excellent command over english. Undergraduates can apply Should be able to join the team immediately. Reach out to HR Aahana - 8583029467 Perks and benefits PF ESIC PICK & DROP

Job Market returns monitoring / analysis / communication Co-ordinate for Defect group CFTs & Project management of Quality Improvements Product & Process Audits and PDCAs Digitization of Quality processes for efficiency and effectiveness Monthly consolidation and review with stakeholders Monitor COQ & Initiatives for Improvements Communication of Kaizens with Service & Sales team Design validation & Reliability Testing for New products Training & development of Team members Reduction in Market returns & Improving market perception on Product Quality Threshold management, stock correction & correction actions through 8D approach Monitoring & Improving NPS score for Product Quality through Action plans Monitoring & Implementation of Product Quality Improvement projects Monitor & reduce COQ in terms of cost per watch Participate in Continuous Improvements Kaizen, Lean, TQM etc Active participate in ISCM driven initiatives like 5S / Safety / Digitization etc., Work Experience Engineer Graduate in Mechanical Engineering Experience in Quality Domain / Quality engineering Flexible for travel for work requirements. Good in analytical thinking and problem-solving skills / Six sigma black belt Certified auditor for ISO 9001 Good in System & Process Orientation

Job Title: Principal CRM Consultant SAP S/4HANA Service Management Work Hours: 5:00 PM to 2:00 AM IST Open Positions: 2 3 Location: Remote India Start Date: Immediate Job Description: We are actively seeking experienced Principal-level SAP CRM Consultants with deep expertise in S/4HANA Service Management . The ideal candidate will have hands-on experience in configuring and delivering service processes in S/4HANA, with a strong understanding of customer service operations, service orders, contracts, and integration with SD and FI modules. Key Responsibilities: Lead the design and implementation of Service CRM solutions in S/4HANA Configure and support service request, service order, and service contract management Work with business stakeholders to gather and refine requirements Integrate Service CRM with SD, FI, and Logistics modules Provide expertise in Installed Base and Warranty Management Guide testing, user training, and cutover activities Collaborate with offshore and onsite teams across project lifecycle Must-Have Skills: 10+ years of SAP CRM experience, including Service Management Minimum 2+ full-cycle implementations in S/4HANA Service CRM Deep understanding of One Order Framework and Customer Management in S/4HANA Strong integration experience with SD, FI, and MM Experience with Fiori apps for service processing (preferred) Soft Skills: Strong communication and client-facing skills Self-driven and accountable Please share qualified resumes as we are looking to fill these positions urgently.

Infiniti, Laureate, Centurion & Luxor Microscopes demonstration/Follow up to the targeted account/surgeon. Do the assigned number of demos of Infiniti, Laureate, Centurion & Luxor Microscopes. Demo tracking sheet and customer feedback on the demo to be given every month. Create new leads by aggressive demo to Competitive Phaco users. Follow up on leads forwarded by Cataract TSE/ CAM Execute Cataract Instrumentation marketing plans and POA in accordance with established guidelines. Conduct assigned number of ACT/ART/RTM/CME every year. Achieve assigned sales targets for Infiniti, Laureate, Centurion & Luxor Microscopes in co-ordination with the Cataract TSE/ CAM & ASM. Work with the surgeons during/post Installations to improve post purchase experience. Accountable for managing all Demo Equipment s assigned to the area. Constant feedback on the market information to develop edge over competitor. Effectively manage territory development. Make sure that the receivables are collected on time to complete the sales. EFA compliance to be tracked on monthly basis and ensure compliance above 85%. Regular reporting in Envision. To maintain the desired call average per month and frequency of calls to be done as expected with respect to Dual Ranking of Customers. Call objectives should be managed to give focus on various Products as agreed. Responsible for adverse event and product complaint handling related activities at a local level including the collection, intake and forwarding the information to the Local Vigilance Representative. Adherence to all corporate compliance guidelines & corporate programs by self and team Key Performance Indicators Financial & Business results Total value targets / growth targets of instruments Demo Planned/executed Execution of Regional Marketing/Country programs, training strategies & tactics that effectively grow brands Activity based management focus and planned SoV activities. Strategy/Market focus Competition Tracking Operational Excellence High People, Capabilities & Management Customer Management Ideal Background Components. Minimum Desirable Education: First Class University Graduate/Post Graduate in Science, Engineering, Pharmacy. Experience requirement: Minimum 4 years selling experience in medical device/healthcare industry and 2 year role maturity in last held role at Alcon. Languages: Proficient in English