1595 Customer Management Jobs - Page 34

Customer Service Representative for US Process Job Location: Gurgaon 5 Days Work from Office (Both side transport) Shift: Evening and Night Shift Work Experience 0-36 months Customer service through calls. Ensure timely and accurate service delivery Office cab/shuttle Health insurance Provident fund Annual bonus

Roles and Responsibilities Manage customer escalations, complaints, and queries to ensure timely resolution and high levels of customer satisfaction. Develop and implement effective strategies for improving customer experience, loyalty, and retention. Collaborate with cross-functional teams to resolve complex issues related to loan processing, Loan services, NBFC operations, etc. Analyze data to identify trends and areas for improvement in query resolution rates, first-call resolution rates, etc. Ensure compliance with regulatory requirements while maintaining a focus on delivering exceptional customer service.

Regional Operational Oversight: Manage and oversee the end-to-end operations of multiple locations, facility, and service centres within the EAST Zone. Ensure the smooth and efficient flow of operation, logistics, adhering to strict SLAs and TATs. Grievance Management, customer feedback season. Corporate client management. Monitor daily operational performance, identify deviations, and implement immediate corrective actions. Develop and implement regional operational plans that align with the company's overall strategic goals. Cross function coordination. Key Responsibilities: Corporate Client Management, Grievances Management & Vendor Management. Organic Customer Management with Business expansion from them. Customer Governance Meet. Implement process improvements, leveraging technology and best practices to enhance speed, accuracy, and cost-effectiveness. Foster a culture of accountability, safety, continuous improvement, and customer-centricity within the regional operations team. Collaborate effectively with cross-functional teams including Sales, Customer Service, Finance, and IT to ensure seamless operations and resolve inter-departmental issues. Manage relationships with third-party logistics (3PL) partners, vendors, and local authorities as required. Manage staffing, rostering, and resource allocation to ensure optimal coverage and productivity. Ensure strict adherence to standard operating procedures (SOPs), quality control measures, and safety protocols across all regional facilities. Blue colour workforce management. Set, monitor, and report on key performance indicators (KPIs) such as on-time delivery (OTD), service quality, logistic cost, operational efficiency, and customer satisfaction metrics. Lead, mentor, and motivate facility team across the EAST region Analyse operational data, prepare regular operational reports for senior management, highlighting achievements, challenges, and proposed solutions. Manage regional operational budgets, control expenses, and identify opportunities for cost savings without compromising service quality. Optimize resource utilization, including logistics, operation and facility Address customer escalations and complaints related to regional operations promptly and effectively. Ensure all regional operations comply with company policies, local laws, transportation regulations, and safety standards.

We are seeking a proactive and technically skilled Customer Service Specialist to support our CCTV and surveillance product customers. The ideal candidate will provide timely assistance, technical guidance, and exceptional service to ensure customer satisfaction and product reliability. Key Responsibilities: Handle customer queries related to CCTV products via phone, email, and chat. Provide first-level technical support for CCTV cameras, DVRs, NVRs, IP systems, and associated software. Troubleshoot hardware and software issues and guide customers through problem-solving processes. Record and manage customer service tickets using CRM or service tools. Coordinate with the technical and field teams for escalations or on-site support. Educate customers on proper usage, maintenance, and best practices for CCTV systems. Follow up on customer cases to ensure resolution and satisfaction. Assist in training documentation and FAQs for common product issues. Stay up-to-date with product specifications, updates, and technological changes. Required Skills and Qualifications: Minimum 5 to 7 years experience in customer service or technical support, preferably in CCTV/surveillance industry. Basic understanding of networking, IP configurations, CCTV wiring, and system integration.

We have Showroom Manager - Reliance Jewels opportunities for below locations. We need seasoned candidate with minimum 6-12 years of jewelry industry only. Gorakhpur Noida Jodhpur Key Responsibilities - Plan retail KPI’s for achieving AOP Overlook achievement of GSS number and value targets, driving through store team Monitor overall store operations, including sales, staffing, training, inventory management, store upkeep, and controlling costs. Customer Management & focus on enhancing the customer experience at stores to improve satisfaction and loyalty Implementing SOP’s for VM/ Marketing at stores. Lead and manage the team effectively to ensure alignment with business objectives and high performance. Ability to handle and resolve conflicts in a constructive manner. Building culture of trust , integrity and respect in stores Develop & provide opportunities to store employees through various step up programs Develop functional capabilities in employees through appropriate training interventions Adaption of driving sales through omni channel TAT to be followed for customer complaints Ensuring availability manpower for planned training programs Key Performance Indicators - %LFL Growth % Walkin Target % Increase in BER Improve Diamond & Silver share in store % conversion Increase ABV Mystery audit score Functional Competencies - Showroom Operations Effectiveness Customer Orientation Planning & Organizing Behavioral Competencies - Nurturing Result Orientation Growth Mindset Communication & Rapport Building

Role & responsibilities : Key Responsibilities: 1. Outbound Sales: - Make outbound calls to customers to sell OS Turbo products and services. - Generate sales leads and convert them into paying customers. 2. Sales Performance: - Meet or exceed monthly sales targets. - Achieve sales metrics (conversion rates, sales per hour). 3. Customer Interaction: - Handle customer inquiries and resolve concerns. - Provide product information and demos. Preferred candidate profile : Graduate Fresher / Graduate + 6months Experience Perks and benefits : Work with TOP MNC , Day shift Only 1 round of interview and shortlist : Immediate Joining Location : Andheri , Thane , Navi Mumbai Call / Watsapp HR Shruti - 83560 66683 HR Zalak 96533 75932 Regards Careervalues

Pursue sales leads and achieve the personal sales objectives with the product range Transformer Oil, Light Liquid Paraffin, Heavy Liquid Paraffin and White Oil & Petroleum Jelly in PanIndia. Lead, guide and provide strategic direction to the Sales Team. Ensure to travel minimum of four days each to Zone on a Monthly basis. Identify and attract new customers, pursue new applications, and interact with corresponding process and product developersof the potential customers, leading to profitable future business. Continuously increase market intelligence and update customer and competitor data and apply the overall sales process, aiming to meet or exceed sales targets. Support business development and customer management by initially identifying potential customers, provision of updated market intelligence to the team and seniors. Negotiate and close deals or contracts with customers and provide operational guidance and support to the relevant functional departments to ensure implementation. Identify customer requirements and offer solutions accordingly. Provide accurate sales forecast, supporting efficient planning of products and services. Strategic Planning: Sales planning and controlling and prioritizing production in conjunction with plant. In charge of customer inspections, approvals with various bodies. Interfacing with clients for suggesting the most viable product range and cultivating relations with them for securing repeat business. Providing service to clients, entailing provision of fastest solutions to customer concerns so as to enhance their satisfaction levels. Business Development: Responsible for selling our products in PAN India by acquiring developing new clientele base. Formulating business plan for development and growth of the organization. Steering entire business directions, ensuring profitability in line with organizational objectives. Acquiring and developing new clients and negotiating with them for securing profitable business. Sales & Marketing: Exploring business potential opportunities & clientele to secure profitable business goals & managing the frontline sales team. Conducting competitor analysis by keeping a close view of market trends to achieve metrics. Customer Relationship Management: Managing customer centric operation and ensuring customer satisfaction by achieving delivery timelines and service quality norms. Interface with clients for suggesting the most viable product range and cultivating relations with them for securing repeat business. Any other task assigned by the Management.

Role & responsibilities Conduct training sessions on communication, emotional intelligence, time management, and customer handling. Design training to enhance customer engagement through objection handling, relationship building, and effective communication skills. Create and maintain training materials, sales manuals, e-learning content, and other relevant documentation. Monitor training effectiveness using metrics, feedback, and post-training assessments. Maintain training records and report progress and improvements to management. Stay updated on behavioural training best practices and collaborate with cross-functional teams to design courses that align with business objectives. Provide feedback to product teams on market needs and customer feedback from training interactions. Preferred candidate profile Min 10+ years of experience in soft skills/behavioural training, preferably in healthcare, pharma, or diagnostics. Strong communication, presentation, and facilitation skills. Bachelor's degree in a related field & Certifications in training methodologies are advantageous. Willingness to travel as needed across India. Experience with cross-functional collaboration across HR, operations, marketing, and product teams.

Responsibilities: Handle customer queries via phone & email Meet sales targets through effective communication Assist with inventory management & merchandising Provide exceptional customer service at all times Sales incentives

Job description Handle customer queries via Voice email , chat.. Provide excellent customer service by resolving issues promptly. Work on international Voice process for multiple clients Utilize blended process skills to handle semi-voice calls

Role & responsibilities Responsible for managing client relationships with key decision makers liaising with Brokers and Corporates Servicing Corporates Portfolio Management Addresses the gaps identified between client requirement & the service provided Ensure that the service is delivered in accordance with the agreed service level agreement Establish and maintain on-going partner relationships and anticipate and resolve potential problems of the client Willing to travel extensively throughout the specified region. Ability to work independently to achieve the assigned targets. Provide continuous leadership, supervision, training and development to the department staff ensuring an effective and motivated team. Preferred candidate profile Strong leadership and managerial skills. Excellent relationship management, written, oral, communication and presentation skills necessary for interaction with the Corporates, Insurance Entities, Brokers and other Business entities. Good planning and organization skills. Familiarity with Excel, Power Point, Word and an ability and interest in learning on the job. Candidates from TPA/Insurance Industry shall be considered for this role. INTERESTED CANDIDATES CAN SHARE THEIR UPDATED RESUME TO pnegi@mdindia.com

To generate demand for SMB Fire & Security business and drive strong specification and Distribution in the market. Achieve revenue and margin above set quota in support of Annual Operating Plan. Experience of working with LV consultants, End Users, Govt. departments, PMCs, Electrical contractors, System Integrators to engage and do seminars and related activities for getting brand approved and generate revenue in preferred list. YOU MUST HAVE Engineer Degree/Graduate along with MBA preferably. Good communication skills Technical analytical. Presentation skills Negotiation skills Commercial Acumen Minimum 7 years of experience of similar field. YOU MUST HAVE Engineer Degree/Graduate along with MBA preferably. Good communication skills Technical analytical. Presentation skills Negotiation skills Commercial Acumen Minimum 7 years of experience of similar field. CUSTOMER MANAGEMENT Meet new customers and expand Opportunities funnel. To maintain and develop relationships with existing customers and managing Key accounts. Responsible for Accurate forecast of revenue and growth opportunities in territory / segment SALES & COMMERCIAL ACTIVITIES Ensure Order closure and drive strong Sale In & sale out Responsible for the achievement of AOP To provide accurate order and sales forecasts monthly basis. Identify and pursue new business opportunities in selected geographic regions Do SMB events and Training programs for customer with help of Marcom. Mapping of complete territory LOCAL PROMOTIONS Ensure Local Promotion Plan is executed as per schedule with adherence to Brand Guidelines. Conduct periodical meets with Influencers such as Consultants, End Users, GCs and other Key Influencers. CUSTOMER MANAGEMENT Meet new customers and expand Opportunities funnel. To maintain and develop relationships with existing customers and managing Key accounts. Responsible for Accurate forecast of revenue and growth opportunities in territory / segment SALES & COMMERCIAL ACTIVITIES Ensure Order closure and drive strong Sale In & sale out Responsible for the achievement of AOP To provide accurate order and sales forecasts monthly basis. Identify and pursue new business opportunities in selected geographic regions Do SMB events and Training programs for customer with help of Marcom. Mapping of complete territory LOCAL PROMOTIONS Ensure Local Promotion Plan is executed as per schedule with adherence to Brand Guidelines. Conduct periodical meets with Influencers such as Consultants, End Users, GCs and other Key Influencers.

Roles & Responsibilities Responsible for project initiation and planning, project monitoring and control, process adherence and improvements and quality assurance. Responsible for timely and qualitative delivery of projects as per the estimate/ plan while continously working towards improving the delivery performance of the projects. Responsible for Risk Management Risk mitigation and constant identification of new risks & planning of mitigation for them. Responsible for staffing the project team with employees having the right profile as per the requirement of the project. Responsible for creating and implementing effective customer engagement process and effective escalation management process. Responsible for providing inputs on project plan, effort estimation, project risks, technology selections and quality requirements. Responsible for creating project ramp down risk mitigation plan. Responsible for ensuring compliance to organizational processes such as Goal setting, assessment, feedback and development plans for team members. Responsible for addressing team's and employee's issues and concerns. Expected to mentor and plan trainings for employee's capability development. Education and Experience Required Engineering graduate, MCA, etc Competencies Description Project management in TnM/RA/FPP/Licensing mode.Overall customer management, revenue/margin control and tracking, people management, process implementation, third party handling, Risk and dependency management, cost and schedule management. Technology Standard- PMP Tools- NA Languages- MS Project, SDP Specialization- SCRUM MASTER

Purpose of the Job We are seeking an experienced and detail-oriented RFP Designer to join our team. The successful candidate will be responsible for creating comprehensive and strategic Requests for Proposals (RFPs) for our programmatic marketing product suites. This role requires a deep understanding of programmatic advertising, strong project management skills, and the ability to collaborate with various stakeholders to ensure the RFPs meet our business objectives and standards. Key Responsibilities Timely Delivery of Proposals - Ensure the timely delivery of all assigned proposal projects, maintaining the highest quality and tailored to meet specific customer needs. Pre-Proposal Planning - Facilitate pre-proposal planning meetings with the Sales and Customer Success teams to strategize and optimize steps for maximizing the conversion rate. Project Management - Oversee the entire proposal project, working closely with the Sales and Customer Success teams to ensure alignment with client requirements. Stakeholder Coordination - Request, coordinate, review, and edit proposal inputs from various stakeholders, including sales, finance, commercial, legal, and corporate teams, ensuring comprehensive and cohesive proposals. Media Plan and Deliverable Management - Prepare and communicate detailed media plans, deliverable checklists, and ownership matrices to ensure clarity and accountability. Adherence to Standards - Follow proposal best practices, quality standards, and regulatory requirements throughout the entire proposal lifecycle to ensure compliance and excellence. Continuous Improvement - Continuously assess the effectiveness of proposal responses by tracking the win/loss database and collecting client feedback. Use this data for ongoing improvements. Professional Development - Engage in continuous learning and professional development to stay at the forefront of proposal management, becoming familiar with new tools, techniques, and industry best practices. Qualifications Requirement: Experience, Skills & Education 3-5 years of relevant experience in Adtech industry Graduation and above, preferably in mass communication or journalism Media planning / Programmatic media planning experience will be a plus Sound knowledge of Media planning and programmatic tech space

You will start with marketing, advertising, branding, promotion, sales and your growth will be into management profile in a few months only. Key Responsibilities- *marketing & management *Advertising *Branding *Promotion *Team handling *Training & development *customer management & handling ELEGIBILITY CRITERIA *Age 18-27 *Freshers can apply *Immediate joiner Location - Thane,Navi Mumbai,Mumbai,Dombivli,Panvel,mumbai all areas, MUMBAI SUBURBS, kalyan

Reporting To: CTO Experience: 7+ years Work Location: Hyderabad India We are looking for an experienced and dynamic Analytics Team Lead to manage our analytics team. As the Analytics Team Lead, you will be responsible for managing a team of analysts, collaborating with cross-functional departments, and utilizing data to provide valuable insights that contribute to the achievement of organizational objectives. Requirements: Bachelors or Masters degree in Computer Science or a related discipline. Minimum of 5-7 years of progressive experience in analytics or data science roles. At least 2-3 years of experience in a team lead position within an analytics team. Demonstrated success in managing and leading a team of 20 analysts to deliver impactful insights. Experience in working with large datasets and using database management systems. Strong project management skills, with the ability to manage the planning, execution, and delivery of analytics projects. Excellent communication skills to convey complex data insights to both technical and non-technical stakeholders. Proficiency in customer management strategies and techniques. Expertise in Snowflake and AWS is a plus. Familiarity with industry best practices and emerging trends in analytics and data science.

Responsibilities: * Manage customer queries via phone, email & chat * Provide exceptional service with empathy & efficiency * Resolve issues promptly & fairly * Maintain high NPS through continuous improvement Provident fund

Greetings from Ignites Human Capital Services Freshers Experienced Freshers 35k Experienced 50k 50k with joining bonus of 52k call aditi@7795311459 call indu@7848820046 call call kavya@7849020010 call hr Indu@7848820046

Roles and Responsibilities Handle customer queries via phone calls, emails, or chats with a focus on resolving issues efficiently. Provide excellent customer service by understanding their needs and concerns, and offering solutions accordingly. Manage escalated cases from other teams to ensure timely resolution and maintain high levels of customer satisfaction. Collaborate with internal stakeholders to resolve complex issues that require technical expertise. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Desired Candidate Profile 0-5 years of experience in BPO/Call Centre environment. Excellent communication skills in English language (written & spoken). Ability to work rotational shifts including night shifts (UK shift). Strong problem-solving skills with ability to handle multiple tasks simultaneously. Basic computer knowledge with proficiency in Microsoft Office applications. Greetings From Ignites Human Capital Services Freshers Experienced Freshers 25k Experienced 35k to 50k with 50k joining bonus Two way transport call aditi@7795311459 call pooja@9886112704

Skill required: Tech for Operations - Product Development Management Designation: AI/ML Computational Science Manager Qualifications: BTech Years of Experience: 12 to 16 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do "You will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations. The team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. We work closely with the sales, offering and delivery teams to identify and build innovative solutions.The Tech For Operations (TFO) team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. Works closely with the sales, offering and delivery teams to identify and build innovative solutions. Major sub deals include AHO(Application Hosting Operations), ISMT (Infrastructure Management), Intelligent AutomationThe Product Development Management team manages the end-to-end product development process from conception to design and production start-up, including the product structure design, engineering requirement process, multi-function resources collaboration and the engineering and supply chain integration. The team is also responsible for driving the technology design meetings with leadership, propose technology design and architecture changes, determine technical changes, schedule projects, resources, and monitor project timelines." What are we looking for " Expert in executive presentations, client orals, and online presentations targeting multiple stakeholdersExperience in working with Other Product Managers and Functional Owners for a common goal of establishment of Functional and Technology Roadmaps. Experience in working in a matrixed organization and comfortable in coordination/reporting to/supervising higher or lower-level resources in a TEAM setup.Experience influencing indirect associates/Vendors/Suppliers for operational successExperience in Product Management by applying Product Management principles Should have experience in Multiple domains in launching/acquiring new products/offerings Solid experience in working with client/customer management teams to achieve product objectivesShould have worked in envisioning, assessing, contracting, and onboarding products off the shelf for accelerating the goal of establishing a foothold. " Roles and Responsibilities: "In this role you are required to identify and assess complex problems for area of responsibility The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors Requires adherence to strategic direction set by senior management when establishing near-term goals Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach Some latitude in decision-making in involved you will act independently to determine methods and procedures on new assignments Decisions individual at this role makes have a major day to day impact on area of responsibility The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts" Qualification BTech

Role & respon Outbound Sales Process, Thane and Juinagar. This is off rolls requirement ; selected candidates will be on HGS payroll. This is one-year renewable contract. Experience - Fresher / Experience both can consider. Positions 1. Agent - Graduate / Age limit – 32 yrs- Max Salary can be offered is Up to 26K take home. Communication Skills – Good English comm skills must JOB / Interview Location 15 th Floor, Quantum Building Hiranandani Estate Thane West & 1st Floor IDFC, Mindspace Juinagar, Navi Mumbai Centralised Transportation facility is available – From Thane station, Panvel station , Kalyan Station, and Borivali Station. sibilities Graduate

We are looking for an experienced and well-organized Sales Coordinator to provide the necessary support to the Sales team. Responsibilities and Duties: Handling Inbound Enquiries Quotation Preparation Client update in the customer management system in excel Mail reverts, if anything technical will be explained Mail / Call follow up Qualifications and Skills: Bachelors Fluent in English Should be able to Draft emails by themselves, when the matter is explained. Minimum 2-3 years work experience in Sales and/or customer service Benefits Training

Job Title: SAP CRM Functional Consultant / Senior Consultant Experience: 812 Years Job Locations: Hyderabad, Bangalore, Chennai, Pune, New Delhi, Mumbai Job Summary: We are seeking a seasoned SAP CRM Functional Consultant with 7+ years of experience in SAP CRM Sales and Service along with SAP SD, preferably across industries like Apparel, Retail, Trading, Automobile, and Rental. The candidate must have worked on at least two end-to-end SAP CRM implementation projects and be skilled in client communication with senior management. Key Responsibilities: Lead SAP CRM configuration for Sales and Service modules including One Order object, IBase, Web UI, Business Role, service order, service contract, complaint management, and resource planning. Manage ECC integration and SD Order to Cash processes. Provide strong consulting and business knowledge in SAP CRM Sales and Service. Customize SAP CRM using User Exits, BAPI, BADi, and WRICEF objects. Collaborate on middleware and integration for seamless data flow. Communicate effectively with senior stakeholders and clients. Required Qualifications & Skills: 7+ years of experience in SAP CRM Sales and Service and SAP SD. Experience in industries like Apparel, Retail, Trading, Automobile, Rental. Involved in minimum two full lifecycle SAP CRM implementation projects. Strong SAP CRM configuration and ECC integration skills. Knowledge of Middleware, Web UI, and Order to Cash processes. Proficient with User Exits, BAPI, BADi, WRICEF. Excellent communication skills. Prefer candidates who can join within 30 days. Key Skills: CRM Sales, Service Management, Web UI, Middleware, Order to Cash, SAP SD, ECC Integration, One Order, IBase, Business Role, Service Order, Service Contract, Complaint Management, Resource Planning, User Exits, BAPI, BADi, WRICEF

Lead customer support team, ensuring timely resolution of customer queries & complaints & driving customer satisfaction. Responsibilities include team, process improvement & collaborating with other departments to enhance overall customer experience.

SUMMARY Customer Relations Executive (CRE) Job Overview The role of the Customer Relations Executive (CRE) involves providing exceptional customer experiences, assisting clients with inquiries, managing their sales journey, ensuring customer satisfaction, and handling post-sales activities. The CRE is instrumental in nurturing customer relationships and supporting the sales team in meeting showroom targets. Key Duties Engage with customers to understand their needs and provide assistance. Provide support to the sales team by offering sales assistance to clients. Manage and maintain customer relationships to ensure satisfaction and loyalty. Handle documentation and coordinate activities related to customer interactions. Requirements Requirements: Experience : At least 2 years of customer relations experience, preferably in the automobile industry. Communication Skills : Exceptional verbal and written communication skills with a customer-centric approach. Interpersonal Skills : Strong interpersonal abilities to establish rapport and address customer concerns effectively. Tech-Savvy : Proficient in utilizing CRM systems, Microsoft Office, and other relevant software. Time Management : Capable of efficiently managing multiple customers and inquiries. Sales Orientation : Understanding of fundamental sales processes and customer management. Preferred Qualifications : Previous experience in a high-end automobile showroom. Ability to thrive in a fast-paced and dynamic environment. Knowledge of automotive technology, vehicle financing, and insurance processes. Education : A bachelor's degree in Business, Marketing, or a related field is preferred. Benefits PF+Incentives