1070 Customer Interaction Jobs - Page 38

- Gathering requisite data/information via Primary research (On Call). - Ability to use keywords wisely when doing internet research. Requirement : - Position - Customer Interaction Executives (Only Male Candidates) - Timing- Night Shift- 7pm to 4am /8pm to 5am - Typing Speed - Above 20 - Skills - Good computer skills with good hand with Internet surfing & Excellent communication

The opportunity: Hitachi Energy is a world leader that is advancing a sustainable energy future for all. We are advancing the world s energy system to be more sustainable, flexible, and secure, and we collaborate with customers and partners to enable a sustainable energy future - for today s generations and those to come. The Hitachi Energy Indian Operations Center (INOPC) is a competence center with around 3000+ skilled engineers who focus on tendering, engineering, planning, procurement, project Management, functional system testing, installation supervision, documentation and commissioning. However, over the last decade, it has evolved to become the largest Operations hub. The India Operations Centre team at Chennai, Bangalore and Gurugram supports Hitachi Energy s units in more than 40 countries across a wide portfolio of all the four business units in Hitachi Energy To date, the team has executed engineering and commissioning for projects in more than 80 countries. The technical marketing engineer for Mission Critical telecommunication Solutions (MCS) has the global responsibility to enable the Pre-Sales & Sales community of the different regional HUBs to understand technical market requirements for wired telecommunication networks and ensure customer interaction in line with global solution/product strategy. How you ll make an impact: You will be supporting Global Projects by adapting HVDC Cyber security for SCADA & HMI & developing architecture & functional descriptions for Functions / Solutions for future HVDC in cyber security technologies. You will be prepare & Perform test case scenarios & participate in FST & supporting projects in resolving the issues related to Cyber security Functions. You will be coordinate with different stakeholders across the business units to get inputs to optimize the Cyber security solutions in HVDC. You will be design & develop a secured network architecture for SCADA system with advanced cyber security features You will evaluate and strengthen the security of any connections to the SCADA network. You will be monitor and validate third party security patches to ensure that reliability of the system is maintained. You will be implementing the security features provided by device and system vendors. You will be performing technical audits of SCADA devices and networks, and any other connected networks, to identify security concerns & conducting physical security surveys and assess all remote sites connected to the SCADA network to evaluate their security. You will be maintaining the test environment with updated software and hardware for current and future use & backup/ Image handling on servers and workstations and patch management. Living Hitachi Energy s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business. Your Background: Bachelor s degree in computer science/IT with a minimum knowledge in networking & protections. Candidate should have 6 to 10 years of experience in networking, security, Anti-Virus. Must have Basic knowledge on IEEE / IEC standards. Must have Knowledge & Experience MS Office: Word, Excel. Excellent written and verbal communication skills. Self-starter caliber who could own tasks through to completion. Strong attention to detail. Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. .

About the Role : We are seeking for dynamic and results-driven Business Product Manager with a strong understanding of AI to join our growing team. In this role, you will be responsible for defining and driving the strategy, roadmap, and execution for creating AI-powered Products & process ecosystem. You will work closely with AI/ML engineers, data scientists, design, business team, and other stakeholders to deliver innovative AI-driven products that meet our customers' needs and drive business growth. We are focusing on someone who has the experience into the Underwritting, Customer Profiling, Customer Segmentations, Credit Score Card Model. The person should have the expertise into the Business side. Preferred candidates are who is working in NBFC and having the experience into the Housing Finance Industry (HFC). Preferred Additional Qualifications : - Experience with AI/ML tools or technologies - Experience in building customer interactions platform - Experience with A/B testing, and user analytics , especially related to AI-powered features - Familiarity with ethical considerations in AI development - Candidate should be more into Implement or nor Developer.

Hands-on experience in AutoCAD in designing accurate and detailed drawings for mechanical products. Reading and interpreting engineering drawings and Preparing 2D & 3D drawings of the product.to draft 2D/3D sketches models of architectural products

The Telesales Executive is supposed to make calls to our International customers who are from different countries like The United States, United Kingdom, Australia, Germany, Singapore and many more. As a Business Development Executive, you will get an opportunity to learn and experience the International sales and working environment of different countries. Role and Responsibilities: Handle customers' inbound and outbound calls. Answer their queres professionally and provide information about our services. Keep records of customer interactions and transactions, details of inquiries, complaints, comments and actions taken upon the clients requests. Accelerating company growth by sourcing new clients. Keeping a close eye on clients feedback. Suggesting any upgrades that may interest potential clients. Required Skills: Strong communications skills. Strong Interpersonal skills. Basic computer skills. A relevant Bachelors/Masters degree. A keen interest in business development. An eye for changing business trends and, Strong communication and convincing skills.

The Business Associate supports the growth and development of the company by assisting with strategic planning, business operations, and client management. This role involves identifying business opportunities, analyzing market trends, and contributing to the execution of business strategies. Key Responsibilities: Assist in identifying and pursuing new business opportunities. Analyze market trends and competitor activities to inform decision-making. Collaborate with cross-functional teams to support business goals. Assist in preparing presentations, proposals, and reports. Build and maintain relationships with clients and stakeholders. Support day-to-day operations to ensure business objectives are met. Skills & Qualifications: Strong analytical, communication, and organizational skills. Ability to work independently and as part of a team. Basic knowledge of business operations and strategy. Previous experience in business development or related field (preferred). Proficiency in MS Office and business software.

Job role- Telecalling and sales. Customer acquistion Training and development. Handling a team of 5-10 Lead generation. Customer service. Visiting the clients. REQUIRED CANDIDATE PROFILE- Freshers/ Experience can apply. Immediate joining required Able to commute to Malad location. 0-3 years of experience . Age between 18-30 years Apply now and get started in your career.

The Client Representative Executive serves as the primary point of contact for clients, ensuring excellent customer service and fostering strong, long-term relationships. This role involves addressing client needs, resolving issues, and delivering solutions that align with client goals and company offerings. Key Responsibilities: Serve as the main contact for clients, handling inquiries and providing timely support. Understand client requirements and recommend suitable products/services. Manage client expectations and resolve any issues or concerns. Ensure client satisfaction and maintain strong business relationships. Collaborate with internal teams to ensure successful delivery of services. Track and report client feedback to improve services and offerings. Skills & Qualifications: Strong communication and interpersonal skills. Excellent problem-solving abilities. Customer-focused with attention to detail. Previous experience in client relations or customer service (preferred). Proficiency in CRM software and Microsoft Office.

Endless Opportunities Awaits You Here Apply Now To Join Our Young Team CALL Our HR- 9324483283 Roles and Responsibilities Explaining the product and services offered by the company Contacting existing customers as well as prospective customers Resolving queries and issues related to products and services Maintaining the database of the customers on the regular basis Training and developing Required candidate profile- Great interpersonal skills Good communication Strong organizational skills Ready to explore the market Positive attitude Ability to manage and handle multiple tasks Hardworking Freshers can apply. Location - Mumbai all areas, Mumbai Suburbs, kalyan,Dombivli,Panvel

- The Customer Success Manager for AWS Solutions is a pivotal role within our organization aimed at enhancing customer satisfaction and driving value from our AWS offerings. - In this role, the manager will be responsible for ensuring that clients successfully implement and utilize AWS services to meet their business objectives. - This position entails working closely with customers to understand their unique needs, providing solutions, and fostering long-term relationships that lead to customer loyalty and retention. - The Customer Success Manager will also play a crucial role in identifying upselling opportunities and advocating for product improvements based on customer feedback. - This role requires a deep understanding of AWS products and services, coupled with excellent interpersonal skills to effectively engage with stakeholders. - By successfully executing these responsibilities, the Customer Success Manager will significantly contribute to the overall success and growth of both the clients and the organization. Key Responsibilities: - Serve as the primary point of contact for allocated AWS clients. - Develop comprehensive onboarding plans for new customers to facilitate smooth AWS service adoption. - Conduct regular check-ins with clients to assess satisfaction and gather feedback. - Ensure clients achieve their desired outcomes through effective utilization of AWS solutions. - Identify opportunities for upselling additional AWS services and solutions. - Provide training sessions and resources to enhance customers' understanding of AWS products. - Collaborate with technical teams to address and resolve any product issues or concerns. - Monitor key performance indicators and metrics to measure customer success. - Proactively identify and mitigate risks to customer satisfaction and retention. - Maintain comprehensive records of customer interactions and service queries. -Develop and implement customer success strategies and best practices.

Ensure network availability, reduce cuts/MTTR,monitor dark fibers&implement improvements.Manage FRT teams,client escalations & expenses.Conduct network reviews, train O&M teams & submit RCA reports.Adhere HSE guidelines & manage client relationships

Located at Vapi, Mumbai, or Jaipur, this exciting Sales Consultant position requires a mixture of desk-based and face-to-facecustomer interaction with ongoing guidance from a direct mentor and experienced colleagues within your team. You will be provided with hands-on training tosupply the raw material chemicals required for various industries such asIndustrial Manufacturing, Plastics, Minerals, and Paint coating. After training has been completed, you will continueto have ongoing guidance from your mentor as you build on your career atPetrotech. This support will lead to improving your confidenceto organize face-to-face meet and greets with your assigned customers,establish B2B rapport with internal and external enabling you to excel withmeeting your future sales goals. If you're an individual that would like to mix yourknowledge of science/chemistry with face-to-face customer interaction or abusiness graduate looking for an exciting and growing industry to work in, thiscould be for you. There are constant challenges within the role, howe'ver, youwill be working with like-minded individuals that will be able to provide youguidance on how you can overcome those obstacles ensuring you gain the rightconfidence to love what you'do. Requirements Driver's License (you will be required to visitcustomers) Marketing degree with Science in Chemistry/Sciencepreferred, but not essential Drive and motivation to succeed Time management and organizational skills Benefits Established Indian based and owned large scaleprivate company Secure full-time position Base Salary & Bonus is on offer For outside persons staying facility will beprovided.

Job Summary Join our dynamic team as a SPE-RCM Customer & PT Services specialist where you will leverage your expertise in MS Office Insurance verification and Eligibility & Benefit Verification to enhance customer experiences. This work-from-home role requires proficiency in English and involves night shifts. You will play a crucial role in optimizing service delivery and ensuring customer satisfaction. Responsibilities Collaborate with team members to ensure seamless service delivery and customer satisfaction. Utilize MS Office tools to efficiently manage and document customer interactions and service requests. Conduct thorough Eligibility & Benefit Verification to provide accurate information to customers. Respond promptly to customer inquiries and resolve issues with professionalism and empathy. Analyze customer feedback to identify areas for improvement and implement solutions. Maintain up-to-date knowledge of industry trends and best practices to enhance service quality. Support the development and implementation of process improvements to streamline operations. Ensure compliance with company policies and regulatory requirements in all customer interactions. Provide training and support to new team members to foster a collaborative work environment. Monitor service metrics and report on performance to drive continuous improvement. Engage with customers to understand their needs and tailor services accordingly. Coordinate with cross-functional teams to address complex customer issues effectively. Contribute to the companys mission by delivering exceptional service that positively impacts society. Qualifications Demonstrate proficiency in MS Office applications to manage tasks efficiently. Exhibit strong analytical skills for effective Eligibility & Benefit Verification. Possess excellent communication skills in English for clear and concise interactions. Show adaptability to work night shifts and maintain productivity. Display a customer-centric approach to enhance satisfaction and loyalty. Have a minimum of 2 years of relevant experience in customer service roles. Bring a proactive attitude to identify and solve problems swiftly.

Customer Interaction: Interact with customers through various channels such as phone calls, emails, chat, or in-person to address their inquiries and concerns. Issue Resolution: Resolve customer complaints, problems, or requests by investigating the issue, identifying solutions, and implementing them in a timely manner. Product/Service Knowledge: Have a comprehensive understand services to effectively assist customers and provide accurate information. Communication: Communicate clearly and effectively with customers, using positive and professional language. This includes active listening to un Documentation : Keep detailed records of customer interactions, transactions, comments, and complaints. This information can be valuable for analyzing customer feedback and improving processes. Problem Solving: Demonstrate strong find satisfactory solutions. Team Collaboration: Collaborate with other departments, such as sales or technical support, to ensure seamless customer experiences and the resolution of complex issues. Customer Feedback: Collect and analyze customer feedback to identify trends and areas for improvement in products, services, or customer service processes. Communication Skills: Excellent verbal and written communication skills are essential to convey information clearly and professionally. Empathy: Ability to understand and empathize with customers concerns, providing a personalized and positive experience.

National Academy of Digital Marketing is looking for Tele - Caller to join our dynamic team and embark on a rewarding career journey. A telecaller is a customer ervice representative who contacts customers over the telephone A typical job description for a telecaller includes the following responsibilities:1 Make outbound calls to customers to promote products and services, or follow up on recent purchases Respond to customer inquiries and provide information about products and services Resolve customer complaints and provide appropriate solutions Keep records of all customer interactions and transactions, updating customer information in a database as necessary Meet and exceed sales and customer satisfaction targets Continuously improve product and service knowledge to provide accurate information to customers Stay up-to-date with industry developments and maintain a working knowledge of competitor offerings Follow all company policies and procedures, including those related to confidentiality and data security Participate in training and development opportunities to improve skills and knowledge Adhere to schedules and work efficiently under pressure to meet deadlines

Ravish Wellness is looking for Medical Representative to join our dynamic team and embark on a rewarding career journey. Develop and maintain relationships with healthcare professionals and organizations Promote and sell our medical products and services to targeted customers Provide product demonstrations and education to customers Attend industry events and conferences to network and stay up to date on industry trends Maintain accurate records of sales activities and customer interactions Achieve sales targets and quotas

Dr. Sains Laboratories is looking for MEDICAL REPRESENTATIVE to join our dynamic team and embark on a rewarding career journey. Develop and maintain relationships with healthcare professionals and organizations Promote and sell our medical products and services to targeted customers Provide product demonstrations and education to customers Attend industry events and conferences to network and stay up to date on industry trends Maintain accurate records of sales activities and customer interactions Achieve sales targets and quotas

Dr. Sains Laboratories is looking for MEDICAL REPRESENTATIVE to join our dynamic team and embark on a rewarding career journey. Develop and maintain relationships with healthcare professionals and organizations Promote and sell our medical products and services to targeted customers Provide product demonstrations and education to customers Attend industry events and conferences to network and stay up to date on industry trends Maintain accurate records of sales activities and customer interactions Achieve sales targets and quotas

Esteem Ventures is looking for CRM Executive to join our dynamic team and embark on a rewarding career journey. Developing and implementing CRM strategies to increase customer engagement and loyaltyManaging and maintaining the company's CRM system, including data entry, data cleansing, and data segmentation Analyzing customer data and behavior to identify trends, insights, and opportunities for improvement Creating and executing targeted marketing campaigns and communications to increase customer retention and upsell opportunities Collaborating with other departments, such as sales and marketing, to ensure the CRM system is aligned with business goals and objectives Ensuring the accuracy and completeness of customer data in the CRM system Providing training and support to staff members on the use of the CRM system Conducting customer surveys and gathering feedback to improve customer satisfaction and experienceMonitoring and analyzing customer interactions across various channels, such as email, social media, and chatbots

We are seeking a meticulous and experienced Call Quality Verifier to join our team. Will be responsible for monitoring and assessing the quality of calls handled by CSEs to ensure adherence to established standards and defined parameters. The ideal candidate will possess strong analytical skills, attention to detail, and the ability to provide constructive feedback for continuous improvement. CTC Between 18,000 25,000 Location: (Andheri)Mumbai Key Responsibilities Monitor and evaluate CSE calls for adherence to company policies, procedures, and quality standards. Assess the effectiveness of communication, problem resolution, and overall customer interaction. Analyze key performance indicators (KPIs) related to call quality, including call duration, resolution time, and customer satisfaction scores. Provide constructive and detailed feedback to CSEs based on call evaluations. Qualifications and Skills Proven experience in call quality monitoring or a similar role. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Ability to maintain confidentiality and handle sensitive information. Minimum Graduate in any Stream. Join us in shaping the future of customer engagement and technology solutions. Your journey starts here!

Why We Work at Dun Bradstreet Dun Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our 6,000+ global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence, risk into opportunity and potential into prosperity. Bold and diverse thinkers are always welcome. Come join us! Learn more at dnb.com/careers . Location: Turbhe, Navi Mumbai SBU: CBIG Role: Individual Contributor Key Responsibilities Interaction with senior stakeholders in customer companies (SMEs and Corporates) - CEOs, CFOs, Vice presidents, and alike to understand their business and financial performance. Conducting management discussions for the BU and communicating the summary of the discussion to the report analyst in a precise and concise way resolving client issues through interaction with own and other teams within DB to provide the quickest and the most efficient solution to client issues while coordinating with sales. Understanding on credit and performance rating and undertaking resolution of rating appeals. Strong adherence to SLA s and SOP s with an inclination to doing the right thing when situation demands. Maintenance of records for each customer interaction and customer requirement. Resolution of customer queries and enquiries based on customer feedback or query. Interact with Correspondents/Customers/Sales Associates/Internally to ensure timely deliverables with desired quality. Ensuring required extracts as per business requirements from various data sources. Support to sales team for explaining product information to the customers by making presentations, onsite support if required and handling specific queries. Undertaking reviews for reports prepared by team - reports may be made for SMEs as well as large corporates and may include varying content based on the report variant. Strict adherence to processes and timelines whilst maintaining highest levels of accuracy and quality in line with SLA s Ensuring appropriate update of relevant MIS along with process compliance Perform complex analysis, and work on financial/business research-based assignments /reports. Be a part of internal rating committee and product enhancement discussions. Responsible for value addition and process improvement in reports. Interaction with other SBU members for specific projects. Key Requirements CA or MBA with experience of more than 8 years in banking or credit rating industry in a role requiring ongoing client interaction Should have a strong grasp on understanding and analyzing financial statements Articulate with strong communication skills (verbal and written - English and Hindi) and presentation skills suitable to BU requirements. Good knowledge on varied industries will be important Strong analytical skills and ability to provide value added insights Should not have apprehensions to travel beyond city limits for the interest of business Be a team player Ability to coordinate between internal and external parties as well as within the internal teams will be important. . .

Position Overview: As a Maintenance Engineer, you will be pivotal in ensuring the optimal performance and longevity of machinery and equipment within our facility. Your role involves conducting regular maintenance, diagnosing faults, implementing repairs, and collaborating with various departments to minimize downtime and enhance operational efficiency. Key Responsibilities: Routine Maintenance: Perform scheduled inspections and preventive maintenance on machinery and equipment to ensure optimal performance. Fault Diagnosis & Repair: Identify and troubleshoot mechanical, electrical, and software issues, implementing effective solutions promptly. System Upgrades: Manage the installation of new machinery and oversee upgrades to existing systems, ensuring seamless integration and functionality. Documentation: Maintain detailed records of all maintenance activities, including repairs, inspections, and upgrades, to track performance and ensure compliance with industry standards. Safety Compliance: Implement and adhere to all safety protocols and regulations, ensuring a safe working environment for all team members. Collaboration: Work closely with production, quality assurance, and other departments to ensure maintenance activities support overall operational goals and enhance efficiency. Inventory Management: Manage spare parts inventory, ordering necessary replacements, and ensuring availability to minimize downtime. Training & Supervision: Provide training to junior staff on maintenance best practices and supervise their activities to ensure adherence to standards. Qualifications: Educational Background: Bachelors degree in Mechanical, Electrical, or Industrial Engineering. Experience: Minimum of 3–5 years of experience in maintenance engineering or a related field. Technical Proficiency: Experience with Computerized Maintenance Management Systems (CMMS) and diagnostic tools. Certifications: Professional certification in Maintenance Engineering is desirable.

Business Statement: Our Indian Operations Centre (INOPC ) is a competence center with around 2600+ skilled engineers who focus on tendering, engineering, planning, procurement, functional system testing, installation supervision, and commissioning. Over the last decade, INOPC has evolved to become the largest engineering hub serving more than 40 countries across different energy sectors. The team caters to the four business units Transformers, Grid Integration, Grid Automation, High Voltage and has successfully executed engineering and commissioning for projects in more than 80 countries. Mission Statement: The technical marketing engineer for Mission Critical telecommunication Solutions (MCS) has the global responsibility to enable the Pre-Sales Sales community of the different regional HUBs to understand technical market requirements for wired telecommunication networks and ensure customer interaction in line with global solution/product strategy. Support sales organizations in driving sales by your technical expertise . Provide relevant customer market inputs to product management and RD activities, ensuring market alignment and relevance . Your responsibilities: Support Global Projects by adapting HVDC Base Control Protection Software (MACH). Develop Control and Protection Functions / Solutions for future HVDC technologies. Perform Power system protection / control studies using EMT tool based on p roject requirement s to optimize fault detection algorithms and setting philosophies. Support projects in resolving the issues related to Control and Protection Functions. Coordinate with different stakeholders across the business units to get inputs to optimize the HVDC solutions. Living Hitachi Energy s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business. Your background: Bachelor s degree in electrical and Electronics w ith a minimum work experience of 2 to 5 years in Control and Protection system . You should have knowledge in PSCAD, MATLAB, or any other Simulation Software . You must have b asic knowledge on IEEE / IEC standards . You should have experience in substation environment and protection application. Experience in technical tender support or bidding is preferrable. Experience in substation environment and protection application is an added advantage. Self-starter caliber who could own tasks through to completion. Excellent written and verbal communication skills. . Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. .

Has in-depth technical knowledge of the Data and Analytics architecture and lifecycle. Engage customers and able to drive solutions in the Data, Analytics & Intelligence technologies. Having a deeper understanding of one of the domains Financial services, Healthcare, Lifesciences, Retail, Consumer goods, would be a definite advantage. Responsible for driving the target achievement for a region/ business unit. Typical Responsibilities: Financial targets for a region/ business unit, from solutioning/ Presales context Understanding of RFI/ RFP floated by customer. Interactions with customers for clarifications, if any. Preparing winning responses that comprises of technical solution, estimations, engagement models and commercials. Defend the response by participating in proposal presentations. Business consultancy: requirements definition, approach paper, technical proposals, identifying prospects. Typical Experience : Minimum 11 + years. Knowledge of defined technology, experience of working in the technology, and flair for consulting

Role & responsibilities We are seeking a Technical Support Engineer (Tier 2/3) with experience in Unified Communications (UC), SIP, VoIP, and Contact Center solutions . The ideal candidate will be responsible for handling escalated technical issues, troubleshooting complex problems, and providing expert-level support to enterprise customers and partners. Key Responsibilities: Escalation Handling: Provide Tier 2/3 support for UC and Contact Center solutions, assisting Tier 2 engineers with advanced troubleshooting. Technical Troubleshooting: Diagnose and resolve complex issues related to SIP, RTP, VoIP, UC applications, and call routing . Packet Analysis & Debugging: Utilize tools like Wireshark, SIP tracing, and logs analysis to identify and resolve technical problems. Lab Replication: Reproduce customer issues in a test environment to validate solutions and escalate to R&D if necessary. Customer Interaction: Engage partners on escalated cases, providing clear technical resolutions. Documentation & Knowledge Sharing: Contribute to internal knowledge bases, write technical articles, and mentor junior engineers. Collaboration: Work closely with cross-functional teams, including development, product management, and global support teams, to drive issue resolution. Process Adherence Maintaining KPI's and desired SLA's Shift Open for 24x7 shift work .