CRM Executive

3.0 - 8.0 years

2.0 - 6.0 Lacs P.A.

Bengaluru

Posted:1 week ago| Platform: Naukri logo

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Skills Required

customer relationshipcustomer servicecustomer engagementcustomer interactionupsellcustomer retentionsalesproviding trainingmarketingcustomer satisfactioncampaignsrelationship managementdata entrycustomer handlingretentioncrm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Esteem Ventures is looking for CRM Executive to join our dynamic team and embark on a rewarding career journey. Developing and implementing CRM strategies to increase customer engagement and loyaltyManaging and maintaining the company's CRM system, including data entry, data cleansing, and data segmentation Analyzing customer data and behavior to identify trends, insights, and opportunities for improvement Creating and executing targeted marketing campaigns and communications to increase customer retention and upsell opportunities Collaborating with other departments, such as sales and marketing, to ensure the CRM system is aligned with business goals and objectives Ensuring the accuracy and completeness of customer data in the CRM system Providing training and support to staff members on the use of the CRM system Conducting customer surveys and gathering feedback to improve customer satisfaction and experienceMonitoring and analyzing customer interactions across various channels, such as email, social media, and chatbots

Esteem Ventures
Not specified
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