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Cognizant
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SPE-RCM Customer & PT Services

SPE-RCM Customer & PT Services

Cognizant

2 - 5 years

3 - 5 Lacs

Bengaluru

Posted:2 months ago| Platform:

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Skills Required

analytical pt insurance verification strong analytical skills customer interaction regulatory requirements process improvements ms office applications customer satisfaction continuous improvement solution implementation communication skills ms office

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary Join our dynamic team as a SPE-RCM Customer & PT Services specialist where you will leverage your expertise in MS Office Insurance verification and Eligibility & Benefit Verification to enhance customer experiences. This work-from-home role requires proficiency in English and involves night shifts. You will play a crucial role in optimizing service delivery and ensuring customer satisfaction. Responsibilities Collaborate with team members to ensure seamless service delivery and customer satisfaction. Utilize MS Office tools to efficiently manage and document customer interactions and service requests. Conduct thorough Eligibility & Benefit Verification to provide accurate information to customers. Respond promptly to customer inquiries and resolve issues with professionalism and empathy. Analyze customer feedback to identify areas for improvement and implement solutions. Maintain up-to-date knowledge of industry trends and best practices to enhance service quality. Support the development and implementation of process improvements to streamline operations. Ensure compliance with company policies and regulatory requirements in all customer interactions. Provide training and support to new team members to foster a collaborative work environment. Monitor service metrics and report on performance to drive continuous improvement. Engage with customers to understand their needs and tailor services accordingly. Coordinate with cross-functional teams to address complex customer issues effectively. Contribute to the companys mission by delivering exceptional service that positively impacts society. Qualifications Demonstrate proficiency in MS Office applications to manage tasks efficiently. Exhibit strong analytical skills for effective Eligibility & Benefit Verification. Possess excellent communication skills in English for clear and concise interactions. Show adaptability to work night shifts and maintain productivity. Display a customer-centric approach to enhance satisfaction and loyalty. Have a minimum of 2 years of relevant experience in customer service roles. Bring a proactive attitude to identify and solve problems swiftly.

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SPE-RCM Customer & PT Services