3639 Customer Engagement Jobs - Page 15

The Partner Product & Program-New Economy Group role in the New Economy Group department involves conceptualizing, structuring, and executing programs and product initiatives to enhance engagement within the NEG universe. Your main focus will be on aligning these initiatives with business objectives while delivering value to clients in the new economy ecosystem. Your responsibilities will include designing and executing programs to engage NEG customers at different lifecycle stages, identifying customer needs to drive relevant interventions, and building partnerships with ecosystem players to run co-branded programs. You will also collaborate with product teams to design and launch products tailored for NEG clients, manage product lifecycle, and work on compelling NEG propositions aligned with customer needs. Additionally, you will be responsible for designing thought leadership engagements, driving adoption of digital offerings, building communities around key sectors within NEG, and tracking the effectiveness and ROI of programs. The role also emphasizes thought leadership, internal enablement, and long-term customer pipeline planning beyond immediate acquisition targets. To excel in this role, you should demonstrate strong capabilities in wholesale banking, ecosystem engagement, and strategic platform integration across the startup and tech-enabled business landscape. Key Success Metrics for this role include CA Acquisition (No of Accounts), CA Balances, TD Balances, Investment AUM, TFX Fees, Loan disbursals, CMS Mandates, Journeys Created, and Processes Defined. The ideal candidate should hold an MBA/CA/CFA or equivalent from a reputed institution and have 5-10 years of relevant experience.,

The Regional Chef for Indo-Chinese and Pan-Asian Cuisine at Wok On Fire is responsible for overseeing and managing the culinary operations across multiple locations within the region. Your role requires expertise in Indo-Chinese and Pan-Asian cuisine, strong leadership skills, and a commitment to maintaining high culinary standards. You will be responsible for developing, standardizing, and maintaining authentic recipes for Indo-Chinese and Pan-Asian dishes across all outlets. Regular tastings and quality checks are essential to ensure consistency in taste, presentation, and portion control. Additionally, you will innovate and introduce seasonal dishes and new menu items to keep offerings fresh. In terms of kitchen operations management, you will oversee day-to-day kitchen operations across all regional outlets, ensuring smooth and efficient functioning. Regular kitchen audits must be conducted to maintain hygiene, safety, and quality standards. Implementation of best practices in food preparation, storage, and presentation is crucial. Recruitment, training, and mentoring of kitchen staff, including Head Chefs and Sous Chefs at each location, fall under your responsibility. Performance evaluations and ongoing skill development are key aspects of team leadership and development. You are expected to foster a culture of teamwork, discipline, and continuous improvement. Monitoring and controlling food costs, wastage, and kitchen expenses to maintain profitability is an important aspect of your role. Developing and maintaining vendor relationships for sourcing high-quality, cost-effective ingredients is necessary. Implementing inventory management and portion control practices is also part of cost management. Occasionally interacting with customers to receive feedback on dishes and ensure satisfaction is required. Conducting live cooking demonstrations or special events can enhance brand reputation and customer engagement. Ensuring all kitchens comply with local health, safety, and hygiene regulations is paramount. Regular training of kitchen staff on food safety and sanitation practices is essential. Collaborating with senior management to develop menu pricing, promotions, and seasonal offerings is part of your strategic planning responsibilities. Analyzing sales data and customer feedback to refine menu offerings and drive revenue is crucial for the success of the culinary operations.,

As a Digital Relationship Manager (DRM) at our organization, your primary role will involve engaging with customers through various virtual channels like phone calls, emails, and digital platforms to offer personalized financial solutions. You will focus on promoting and selling a diverse range of banking products, with the aim of increasing CASA balances, fixed deposits, and cross-selling unsecured loans, credit cards, lines of credit, and other investment opportunities. Your responsibilities will include: Customer Engagement & Relationship Building: - Act as a financial advisor catering to Savings & Current Account (SA) customers, providing tailored services and solutions. - Strengthen and nurture relationships with existing clients through regular interactions such as calls, emails, and personalized communication. - Offer timely information on interest rates, exchange rates, and relevant financial products. Cross-Selling & Revenue Generation: - Drive cross-selling efforts by recommending suitable banking and third-party products to fulfill customer needs and enhance wallet share. - Identify and profile potential clients for customized product offerings to increase product penetration. Customer Support & Query Resolution: - Address customer inquiries over inbound calls promptly, accurately, and with a focus on resolving issues in the first call. - Educate customers about the bank's digital banking services to enrich their overall banking experience. Target Achievement & Performance: - Meet and surpass quarterly sales and business targets set by the organization. - Maintain high-quality standards in customer communication and service delivery consistently. Requirements: - Education: Bachelor's degree in any discipline. - Experience: 1-6 years of total sales experience, preferably in virtual banking services or the financial industry. - Communication: Proficient in conversational and written English. - Sales Skills: Demonstrated persuasive skills with a customer-centric approach and a proven track record of achieving sales goals. - Technical Proficiency: Familiarity with CRM systems and digital sales tools, with the ability to navigate through different tools to assist clients effectively. - Interpersonal Skills: Capable of building rapport with clients and delivering exceptional service. - Self-Motivation: Proactive, self-directed, and comfortable working independently in a virtual setup. Joining our team at IndusInd Bank offers a stimulating opportunity to operate in a dynamic virtual environment, enabling you to engage with customers nationwide and drive significant financial outcomes. If you are enthusiastic about sales, relationship management, and providing exceptional customer experiences, we look forward to hearing from you. This position is full-time with the requirement to be based in Gurugram, Haryana. Preferred candidates should be able to commute or relocate to the mentioned location. For application, please provide details regarding your current CTC, notice period, and any prior experience in Banking/NBFC Sales. Education: Secondary (10th Pass) is preferred. Experience: At least 1 year of experience in sales is preferred. Job Type: Full-time,

You will be responsible for greeting and engaging customers in a friendly and professional manner while understanding their needs and recommending appropriate furniture solutions. You will provide detailed information about products, features, and pricing to assist customers in making informed decisions. Additionally, you will be tasked with maintaining a clean, organized, and well-stocked sales floor. This is a full-time position with a day shift schedule. Proficiency in Telugu is preferred for effective communication with customers. The work location is in person. If you are interested in this opportunity, please contact the employer at +91 9963848003. The expected start date for this position is 18/07/2025.,

Locations: Pune Minimum Experience: 12 Maximum Experience: 25 Skill Set: Microsoft Dynamics 365 Skill to Evaluate: End-To-End Large scale solutions involving Dynamics CE(CRM),Microsoft Dynamics 365,multi country roll out,Pre-sales,RFI/RFP proposal writing Experience: 12 to 25 Years Location: Pune Job Description: MS Dynamics 365 CRM Architect Function: Software Engineering Backend Development, Big Data / DWH / ETL, Solution Architecture / Presales Microsoft CRM Architecture As a Dynamics 365 CRM Solution Architect, you are considered a Solution Specialist and have in depth knowledge of D365 CRM/CE and Power Platform. You are energetic and passionate about Dynamics 365 CE and the Power Platform and how it can be used to solve complex business problems. You have in-depth knowledge of Dynamics 365 CE Apps including Field Services. You will help define the technical solution, providing expert services to solution large complex projects. You will help provide leadership and direction to the delivery team and provide Architecture guidance and direction leveraging your deep knowledge of Dynamics 365 CE and Power Platform. You are also seen as a technology leader within the Dynamics 365 community and you routinely share your knowledge on leading edge topics in community and internal events. Responsibilities: Pre-sales i.e., responding to RFI/RFP, proposal writing, man-days estimate. CRM Application Lead will lead the delivery of our Microsoft Dynamics 365 solutions. Minimum of 10+ years of proven experience in implementing End-To-End Large scale solutions involving Dynamics CE(CRM) with multi country roll out of at least 7-8 full scale industry solutions using Dynamics CE (CRM), Integrations, Power Platform Be a champion/SME (Subject Matter Expert) for both technical and functional solutions across the Microsoft platform, driving the adoption of new features and technology. Possess strong understanding of Dynamics 365 & power platform stack and stay relevant with new features. Design and development of aviation domain specific implementations; Influence usage of out of the box Dynamics 365 functionality, giving NCS a competitive advantage. Meet and exceed customer expectations on business knowledge, skills, and behaviour. Identify business/project risk and mitigate or communicate as necessary. Ensure progress updates are communicated to relevant parties both formally and informally. In-depth knowledge of all modules of Dynamics 365 CE, including appropriate Architect level certifications. Relevant experience on Dynamics 365 Sales, Marketing & Customer Insights. Strong implementation experience with Power Platform (Power Apps, Power Automate, Power Virtual Agents, Power BI, RPA etc.), including appropriate Architect level certification. Broad understanding of software development lifecycle, Development management, Release management, Data migration, cut-over planning, and Go-Live support. Exposure in Cloud Storage Services (Azure SQL, Blob storage etc.) Experience with Azure Platform and Integration Services including LogicApps, Functions, Azure Service Bus etc. Experience working with onsite offshore teams. Experience of Agile / Waterfall Methodology Ability to architect solutions that involve multi-region implementations. Strong technical leadership for engagements and ability to present to the C-Suite stakeholders. Ability to handle distributed large teams and deliver quality solutions Education Qualificaiton: Any Graduate

Join us for a rewarding opportunity to lead and innovate in Card Marketing Analytics, driving impactful strategies and growth. As a Quant Analytics Manager within the Card Marketing Analytics team, you will lead the analytics strategy for marketing campaigns, focusing on customer engagement and retention. You will mentor junior analysts and drive innovation projects to optimize Chases marketing spend. Job Responsibilities Own analytics strategy, planning, and execution for Lifecycle marketing campaigns. Provide leadership and mentorship to junior analysts and associates. Consult on experimental design and develop new strategies with stakeholders. Drive forecasting automation and process improvements using Alteryx, Tableau, etc. Perform deep dive customer profile and segmentation analysis. Interpret results and present to stakeholders and senior management. Maintain rigorous controls environment for accurate and timely results. Required Qualifications, Capabilities, and Skills Bachelors and Masters degree in a quantitative discipline. 8+ years of experience applying statistical methods to real-world problems. Experience with SQL and visualization techniques (Tableau, Power BI). Exceptional communication and presentation skills. Highly organized and able to prioritize multiple tasks. Excellent communicator and relationship builder with stakeholders. Able to solve unstructured problems independently. 3+ years of experience managing a team of analysts. Preferred Qualifications, Capabilities, and Skills Card Marketing analytics experience. Experience in Python. Join us for a rewarding opportunity to lead and innovate in Card Marketing Analytics, driving impactful strategies and growth. As a Quant Analytics Manager within the Card Marketing Analytics team, you will lead the analytics strategy for marketing campaigns, focusing on customer engagement and retention. You will mentor junior analysts and drive innovation projects to optimize Chases marketing spend. Job Responsibilities Own analytics strategy, planning, and execution for Lifecycle marketing campaigns. Provide leadership and mentorship to junior analysts and associates. Consult on experimental design and develop new strategies with stakeholders. Drive forecasting automation and process improvements using Alteryx, Tableau, etc. Perform deep dive customer profile and segmentation analysis. Interpret results and present to stakeholders and senior management. Maintain rigorous controls environment for accurate and timely results. Required Qualifications, Capabilities, and Skills Bachelors and Masters degree in a quantitative discipline. 8+ years of experience applying statistical methods to real-world problems. Experience with SQL and visualization techniques (Tableau, Power BI). Exceptional communication and presentation skills. Highly organized and able to prioritize multiple tasks. Excellent communicator and relationship builder with stakeholders. Able to solve unstructured problems independently. 3+ years of experience managing a team of analysts. Preferred Qualifications, Capabilities, and Skills Card Marketing analytics experience. Experience in Python.

Develop the responsible AI-powered applications and experiences you need, deploy them where and how you want and manage it all with Progress AI-driven products. Accelerate data, AI and analytics projects, manage costs and deliver enterprise growth with the Progress Data Platform. Real solutions for your organization and end users built with best of breed offerings, configured to be flexible and scalable with you. Progress infrastructure management products speed the time and reduce the effort required to manage your network, applications and underlying infrastructure. Support Customer Success Manager, Senior Remote Type Hybrid Bengaluru, India Job Category Customer Success Share this open position Job Summary We are Progress (Nasdaq: PRGS) - a trusted provider of software that enables our customers to develop, deploy and manage responsible, AI powered applications and experiences with agility and ease. The Customer Success Manager acts as a trusted advisor, investing time in developing and improving relationships with clients. This role is responsible for supporting the work of top clients on a global level, assisting customers during all stages of after-sales service, and focusing on successful customer onboarding, product implementation, customer business goals, and key initiatives. We re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Senior Campaign Lead and help us do what we do best: propelling business forward. This is for our line of products In this role, you will: Act as a trusted advisor and invest time in developing and improving relationships with key clients Assist in achieving customer satisfaction goals by proactively meeting needs and resolving issues that arise Support the work of key clients on a global level Assist customers during all stages of after-sales service, focusing on successful customer onboarding, product implementation, customer business goals, and key initiatives Build strong relationships with customers to improve the customer experience, leading to increased customer retention and contract renewals Work with strategic clients to facilitate their technical work with the companys products, ensuring they receive maximum value and satisfaction Identify the need for and create new programs or improvements to existing ones to facilitate customer work with new product versions and features Proactively track and manage the customer experience, resolving problems and escalating issues as necessary Successfully handle escalations and resolve customer problems through coordination and collaboration with various functional units within the company Maintain contact with clients through telephone conversations, meetings, and email correspondence, assisting them with all aspects for their account Maintain a key customer information base for use by everyone and update systems accordingly Lead meetings with clients, including QBRs and strategic business reviews Review internal accounts quarterly to discuss product status, technical challenges, and future implementation of additional features Coordinate and facilitate high-level demos, workshops, and training sessions to educate customers on current features and future product capabilities Engage with internal cross-functional groups to remove technical barriers/issues customers may encounter When/if required conduct site visits as needed, building strong relationships with key stakeholders and executives Monitor customer health and track product adoption through features used. Action any CTAs generated. Develop new materials, presentations, implementation plans, and proposals to improve customer engagement Create regular reports and conduct conference calls with customers to discuss product support or ongoing projects Initiate and participate in discussions with client stakeholders to explore their expectations, support needs, success goals/plans and business vision Act as an expert in their work, following best practices and understanding clients business goals and tasks Coordinate and support customer training related to new products or improvements Identify and create sales Leads and Opportunities to expand customers using a consultative approach Improve professional qualifications through participation in training offered by the company or external suppliers Comply with internal work processes and policies, proactively improving internal processes, tools, and resources Set a good example and act as a mentor to other team members, sharing experience and knowledge Position themselves as an expert in their field at the company level, sharing experience and best practices Communicate, present, and influence effectively at all levels within and outside the company Participate and contribute in meetings Prepare reports on work progress Perform other tasks assigned by the direct supervisor related to the activity Your background: 7 + years in Customer Success, with a proven ability to manage relationships in complex organizations, including Fortune 500 and Global 2000 customers. Bachelor s degree or equivalent work experience. Demonstrated experience in customer management within a software or SaaS environment, focusing on growth, adoption, retention, and issue resolution at both the business owner and senior executive levels. Experience with Gainsight and Salesforce. Strong verbal and written communication skills, including the ability to chair meetings with executive leadership. Demonstrated ability to engage positive relationships to collaborate across multiple company functions (Sales, Services and Product Management). Certifications in customer success, project management, or related fields are a plus. Willingness to work in the US time zone (6:30 PM 3:30 AM IST) is required. If this sounds like you and fits your experience and career goals, we d be happy to chat. What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with, and also to enjoy: Compensation Competitive remuneration package Employee Stock Purchase Plan Enrolment Vacation, Family, and Health 30 days of earned leave An extra day off for your birthday Various other leaves like marriage leave, casual leave, maternity leave, and paternity leave Premium Group Medical Insurance for employees and five dependents, personal accident insurance coverage, and life insurance coverage Professional development reimbursement Interest subsidy on loans - either vehicle or personal loans. Together, We Make Progress

Role Summary As a Support Engineer, you will be the bridge between our product and our users, ensuring a seamless experience through efficient troubleshooting, technical assistance, and process documentation. This role demands strong communication, analytical thinking, and the ability to understand both user needs and technical constraints. You will also work closely with product, QA, and engineering teams to relay feedback and improve platform usability and reliability. Primary Responsibilities (70%) Troubleshoot and resolve client-reported issues in a timely manner Provide technical support for XR platform usage, deployment, and setup Document common issues, resolutions, and user guides Coordinate with QA and engineering teams to reproduce and escalate bugs Manage support tickets and ensure timely updates and follow-ups Contribute to internal knowledge base and help streamline support workflows Secondary Responsibilities (30%) Assist in onboarding and training new users or client teams Support testing during release cycles and gather post-release feedback Help in validating configurations and deployment pipelines Analyze support trends and provide insights for continuous improvement Technical Skills Support Tools: Jira, Freshdesk, Slack, Confluence Technical Environment: Node.js basics, REST APIs, Git, CLI Platforms: Windows, macOS, Web-based XR/3D platforms Documentation: User manuals, troubleshooting logs, ticketing SOPs Soft Skills: Empathy, communication, time management, issue triaging Qualifications Education: BE/B.Tech in Computer Science, IT, or a related field. Experience: 4 years of experience in a technical support, QA, or IT services role, preferably supporting SaaS or XR products. Foundational Knowledge: Strong understanding of support operations, basic technical troubleshooting, and customer engagement.

Requisition ID: 59378 Position Type: FT Permanent Workplace Arrangement: #LI-Onsite About Kerry Kerry is the worlds leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment. About the role Food Service sits as a key strategic growth platform for Kerry Group, significantly impacting our business and helping us deliver our strategy and vision. You will be responsible for driving growth through the marketing deliverables across Middle East and Africa Foodservice Customers whilst working in alignment with the Food Services General Manager (GM), and the wider Food Service commercial team. This role will develop relevant and proactive insights, Lead marketing initiatives and execute the foodservice business plan across the Middle East and Africa (MEA), focusing on our Da Vinci Gourmet (DVG) brand. You will partner with the teams to ensure best in class customer engagement. You will be adept at harvesting insights to create a clearly defined go-to-market plan aligned to business strategy and growth opportunities. Key responsibilities Strategy/ Opportunity management / Customer Management: Own the develop and execute a localized MEA foodservice plan for the region Support with execution of Best-in-class customer engagement experience Support the opportunity pipeline for both new and existing customers, aligning and prioritizing to strategic focus and plans. Review success of marketing activation plans for FS across MEA against key KPIs. Drive demand creation and performance aligned to account plans. Consumer Insights : Stay well-informed of changes in competitive landscape and to enable design differentiated strategies and positioning Develop and own a comprehensive understanding of current channel / dynamics, consumer trends, key customers positions and strategies, etc. Partner with regional insights team to deliver compelling proprietary market and consumer insights that drive and support channel / Sub-Region strategic commercial decisions Use data to assess success of previous campaigns/ initiatives and recommend corrective action where necessary Qualifications and skills Related Bachelor s Degree & strong passion for marketing and food/food technology Min 12 years of experience in either FMCG/ Food & Beverage marketing/ product management in a multi-national company environment Excellent presentation and communications skills Strong analytical skills analyzing consumer / marketing / sales data - Ability to anticipate customer (internal and external) needs Strong project time management skills; ability to manage multiple details and deadlines in a matrix organizations Strong consulting and facilitation skills (diplomatic and collaborative). High energy, can-do approach, high level of emotional intelligence A passion for actively engaging across the business, building partnerships based on trust and integrity. Beware of scams online or from individuals claiming to represent us. A Kerry employee will not solicit candidates through a non-Kerry email address or phone number. In addition, Kerry does not currently utilise video chat rooms (e.g., Google Hangouts) to conduct interviews. Refuse any request that asks you to provide payment to participate in the hiring process (e.g., purchasing a starter kit, investing in training, or something similar). Kerry will not ask you to pay any money at any point in the hiring process with the exception of reimbursable travel expenses. In addition, any payments made by Kerry will be from official firm accounts bearing the Kerry name. Recruiter: Posting Type: DNI

In this Role, Your Responsibilities Will Be: Review of Customer specifications/inputs and identify scope Follow the departmental and PMO Processes Generate Project documents and Drawings Engineering Design, a freeze of project basic design (Finalize P&ID, Mechanical equipment, General Arrangement Drawing or equivalent experience, and bills of materials) Perform Piping & Structural Analysis and liaise with Mechanical Designer / Mechanical Engineer for design changes. Customer Engagement which includes customer KOM, Customer Queries, resolving deviations to specifications Ensure the Quality of the project documentation. Prepare Enquiry Datasheets / Material Requisition (MR) for Long Lead Mechanical items. Sub Vendor offer review and Sub Vendor drawings/documents review. Sub Vendor handling (follow-up, design review meetings, customer concerns) Responsible for maintaining Quality records. Monitor Mechanical work progress on the project. Perform Pre-FAT and FAT with Customer As Build Documentation and handover to services Perform Pressure Drop / Head Loss Calculation, Pipe Wall Thickness Calculation, Lifting Lug Calculation, etc. Provide Engineering technical support to E&I, Quality, Purchasing, and Project Managers Report project status updates, and variations in scope to the Project Manager Participate in internal and external audits and Kick-off meetings when required. Who You Are: You Deliver messages in a clear, compelling, and concise manner. You model collaboration across the organization. You anticipate customer needs and provides services that are beyond customer expectations. For This Role, You Will Need: Bachelor s Degree or equivalent experience in Mechanical Engineering Validated experience in the fields of Piping, Oil and Gas, and Process Industries. Good knowledge of Oil and gas Industry equipment, Instruments, Piping, and structural work Good knowledge in the application of various types of meters for Gas and liquids Measurement, good, validated understanding of ASME, ANSI, API, API MPMS, ISO & other industry standards related to Oil and Gas measurement services. Familiar with Piping & Structural Welding and Non-destructive testing Good experience of Meter and Prover Sizing Ability to do stress analysis using CAESER-II / STAAD or equivalent packages. Excellent analytical skills and results-oriented Excellent Communication skills (Verbal and Written) Excellent drawing skills in AutoCAD / Micro Station Proficient with Microsoft Office Crucial, drive and ability to deliver effective and innovative solutions. Preferred Qualifications that Set You Apart: Mechanical Senior Engineer shall be responsible for Mechanical work on projects, control it concerning Quality, efficiency, and schedule. Guide the team on technical issues. Prioritize project results, focus on ordering and resolving issues/concerns with Vendors. Proactive actions such as inspections/critical issues to ensure the quality of results and accurate completion of the project. Passionate about the project work youre doing, ordering and issues/ concerns and results. Provide ideas/suggestions to improve on budgets and cost. Our Culture & Commitment to You . .

Overview Expleo is seeking a dynamic and forward-thinking Global Practice Head Retail Industry to spearhead our next wave of innovation and growth in the retail sector. This is a strategic, high-impact leadership role focused on driving AI-led retail transformation , building future-ready solutions, and scaling our global presence. We are looking for a visionary leader with deep retail domain expertise and a strong understanding of emerging technologies , especially AI/ML, automation, and data-driven retail models. Responsibilities Strategic Practice Leadership: Define and evolve a future-ready vision for the global Retail practice, aligning closely with Expleogrowth strategy and technology roadmap. AI-Driven Retail Innovation: Lead the development of AI/ML, data science, and predictive analytics solutions for critical retail use cases like personalization, demand forecasting, inventory optimization, and autonomous operations. Drive the creation of differentiated offerings and IP that empower clients to modernize their software, enhance customer experiences, optimize costs, and reduce dependency on third-party aggregators. Business Growth & Market Impact: Collaborate with Sales, Pre-Sales, and Account Teams to win strategic deals, open new market segments, and expand our footprint across global retail clients. Solution & IP Development: Lead the creation of next-gen retail solutions, frameworks, and IP that showcase Expleodifferentiation in digital commerce, AI-driven CX, and smart supply chains. QSR and E-commerce Expertise: Develop industry-specific solutions for QSR chains and e-commerce platforms, focusing on areas like order management, digital storefronts, last-mile delivery, and omnichannel customer engagement. Thought Leadership: Represent Expleo at global forums and webinars, publish insightful content on disruptive trends, and shape our voice on AI-led retail evolution. Practice Building: Attract, mentor, and scale a high-performing global team of domain consultants, solution architects, and retail innovation specialists. Cross-functional Collaboration: Work seamlessly with delivery, technology, AI, data, and design teams across geographies to craft integrated value propositions. Qualifications 15+ years of experience in the Retail industry, with proven leadership in driving domain-led consulting and digital transformation initiatives. Prior experience as a Practice Head, Industry SME, or Digital Leader in a consulting, tech, or innovation-driven services firm. Essential skills 15+ years of experience in the Retail industry, with proven leadership in driving domain-led consulting and digital transformation initiatives. Prior experience as a Practice Head, Industry SME, or Digital Leader in a consulting, tech, or innovation-driven services firm. Deep domain knowledge in digital commerce, AI/ML applications in retail, omnichannel strategy, customer experience, and modern supply chains. Strong grasp of retail tech innovation trends generative AI, intelligent automation, data-driven merchandising, and CX engineering. Demonstrated ability to conceptualize and commercialize industry solutions, drive pipeline, and enable go-to-market success. Excellent global stakeholder management and leadership skills. Exposure to multi-geography delivery models and ability to lead cross-cultural teams Benefits A global stage to lead innovation in AI-powered retail transformation . Opportunity to work with visionary clients and cutting-edge platforms . High visibility with Expleosenior leadership and the chance to shape global retail strategy. A culture that values bold ideas, speed of execution, and impactful delivery

Select with space bar to view the full contents of the job information. Director - II -Engineering Job Details | TATA Digital Select how often (in days) to receive an alert: Director - II -Engineering Overview TATA Digital is seeking a seasoned and visionary Director of Engineering to lead the development of our Core Loyalty, Marketing, and Financial Risk Management Platforms. This role is critical to scaling our digital commerce ecosystem and delivering transformative customer experiences across TATA brands. The ideal candidate brings deep e-commerce expertise, a proven track record of leading high-impact engineering teams, and a strong orientation towards business outcomes. This leader will own a 50+ member engineering organization, including Engineering Managers, TPMs, Developers, and QA Engineers spanning on-roll and partner teams. In this high-impact role, you will be responsible for building scalable platforms, driving technical strategy, and mentoring the next generation of engineering leaders. Key Details Total Experience: 15+ years Education: B.E./ B.Tech/ M.Tech/ M.S. in Computer Science or a related field Industry Experience: Deep leadership experience in top-tier e-commerce or cloud-native companies, delivering complex platform programs such as Loyalty, Grocery, Fashion, or Electronics. Technical and Leadership Expertise Strong foundation in software engineering best practices, SDLC, technical program execution, and operational excellence. Proficient in modern programming languages (e.g., Java, Python) and architecture principles. Demonstrated hands-on leadership with a deep technical background. Experience building scalable, resilient platforms with a focus on long-term maintainability and performance. Driving Scalable Programs Lead large-scale initiatives such as Loyalty, NeuCoins, NeuPass, Gamification, Geo-Fenced Coupons, TSSS, and Marketing Solutions. Architect and scale foundational services including Golden Records, Customer Identity, and Financial Risk Management to support business-critical operations across brands. Work closely with strategic partners like Capillary and MoEngage to deliver frugal, high-performance, customer-centric solutions. Organizational Leadership & Delivery Excellence Lead and shape a 50+ strong engineering organization, driving speed of execution and consistently high delivery quality. Establish clear technical direction and investment strategies (e.g., build vs. buy decisions). Implement strategic frameworks that align with evolving business goals and ensure measurable outcomes. Stakeholder and Cross-Functional Influence Operate with high autonomy, managing cross-functional stakeholders across engineering, product, and business functions. Align technical strategies with key leaders across TATA Digital and participating TATA Brands to influence platform direction and business priorities. Build trust and maintain momentum through transparent progress updates and proactive issue resolution. People Leadership 4+ years of experience managing teams, including 2+ years of managing engineering managers. Passionate about team development set high performance standards, give actionable feedback, and mentor future tech leaders. Build a culture of ownership, innovation, and continuous learning across the organization. Business Impact Deliver resilient, scalable platforms that power the next generation of customer engagement across Loyalty, Marketing Tech, and Financial Risk Management. Drive alignment between engineering execution and strategic business outcomes. Foster operational excellence, technical innovation, and leadership depth within the team.

Grade H - Office/ CoreResponsible for providing advice, support and coaching on HS&E related matters in support of safe, reliable and compliant operations, taking accountability for the performance of HS&E activities and driving the right safety behaviours amongst staff and partners to enable prevention, correction and control of conditions and mitigation of any adverse consequences. Entity: Customers & Products HSSE Group Are you ready to join a team that s driving the future of lubricants & beyond and setting new industry standardsDiscover how our diverse and passionate people at Castrol are shaping the industry and how you can be part of this journey. We re seeking talented experts who share our passion for innovation and excellence. Bring your unique perspective, collaborative spirit, and challenge our thinking as we continue to lead the way in the lubricants market & build businesses beyond lubricants. This is your chance to learn, grow, and thrive in a dynamic and inclusive organization. Apply now! Castrol is a global leader in lubricants and part of the bp Group, one of the world s largest energy companies. In India, Castrol is a publicly listed company, leading in the Automotive, Industrial, and Marine lubricant sectors. With iconic brands, steadfast innovation, strong customer relationships, and a team of highly motivated employees, we have maintained our market leadership in India for over a century. Our robust manufacturing and distribution network in India helps us reach consumers through more than 135,000 outlets. At Castrol, success knows no bounds. We offer a fast-paced learning environment where you can develop your career, whether in specialized functions or on a general management track. Castrol India has a proud legacy of cultivating top talent for leadership roles, both locally and globally. We are currently looking for HSE&C Advisor and details mentioned below: Let me tell you about the role ! This role serves as a key enabler of Castrol India PUs HSE&C (Health, Safety, Environment & Carbon) agenda, ensuring alignment with bp s Operating Management System (OMS) and regulatory expectations. The position leads the implementation of HSE & C compliance processes, risk management frameworks, and Extended Producer Responsibility (EPR) initiatives, while driving performance tracking and continuous improvement. Acting as the focal point for HSE systems, training, and customer engagement, the role supports safe, compliant, and sustainable operations contributing directly to bp s broader strategy of delivering safe, efficient, and low-carbon energy solutions. Roles & Responsibilities: 1. Focal point for transitioning of HSE&C processes and launching new bp tools/ applications to ensure alignment with OMS 4.1 requirements and GDPs on Control of Work, Risk, Crisis & Continuity Management. 2. Coordinate Extended Producer Responsibility (EPR) initiatives for Used oil and used Plastic in Castrol India with Base oil management and Planning team. 3. Coordinate with relevant customers to retain EPR registration, compliance to regulatory requirements, filing annual returns, interpreting evolving regulations and working with PMCs to ensure compliance and sustainability. 4. Coordinate with India PU HSE Manager, Road Safety team & Plant HSE advisors to track progress against the HSE&C Plans and key performance indicators (critical metrics) and prepare MIS reports based on analyses. 5. Focal Point for review and analysis of the self-verification reports and share insights to India PU HSE&C Manager for developing HSE plan. 6. Provide inputs for employee and customer communication programs to enhance awareness and engagement with HSE&C initiatives. 7.Coordinate with the global flow to work teams to maintain HSE&C related proficiencies as per OMS and provide insights on gaps in proficiencies for safety critical roles. 8. Support PU HSE&C Manager in launching targeted safety campaigns and programs to improve workforce awareness and to ensure compliance with requisite proficiencies. 9. Facilitate HSE&C training programs on Situational awareness, Process Safety Fundamentals for Castrol India, ensuring their effective integration across operations. 10. Provide HSE&C support to Castrol India s Corporate and Regional Offices as the Control of Work Authority, ensuring safe execution of office site-related repair, service, maintenance, and refurbishment projects. 11. Focal point for HSE related information for external reports e.g. Annual report etc. Experience and Qualifications: 1. Graduate in Engineering stream. Formal HSSE&C qualification ADIS or NEBOSH. 2. Minimum 10-12 years experience in manufacturing and leading/ working on world class manufacturing techniques. Prior experience of working in Industrial, B2B, OEM Set up will be desirable, not mandatory. 3. This position requires good people management, leadership and influencing skills. 4. Experience in communicating and interfacing with all levels of the organization 5. Demonstrate ability to manage multiple activities concurrently and developing process enhancing strategies 6. Travel Requirement: 10% (Across the India PU site occasionally). You will work with: Internal: Castrol India PU HSSE&C Team, Castrol "Flow to work" team, India PU Blending plant leadership teams, Office employees, Site and Office leadership, Base oil management team and planning team managing plastic packaging for Castrol India PU External: Regulators, which is mainly CPCB and State pollution control boards, PMC companies charted by CIL to manage Credits of used oil and plastics, Finance - Industrial Customers- CMS, External Trainers Travel Requirement Up to 25% travel should be expected with this role Relocation Assistance: This role is eligible for relocation within country Remote Type: This position is not available for remote working Skills: HSSE auditing and self-verification, Industry knowledge and advocacy, OMS and bp requirements, Process safety culture, Process Safety Management, Risk Management, Safety Leadership

Job Title: Video Editor Location: Gurugram, Haryana Employment Type: Full-Time Experience Required: 2-5 Years Objective of the Role: The Video Editor will be responsible for producing high-quality, engaging, and visually impactful videos that drive customer engagement and conversion. This role focuses on overseeing the entire video production process from start to finish, ensuring timely delivery, high-quality standards, and optimizing content for performance marketing. You will contribute to process optimization and collaborate across departments to deliver exceptional video content. Job Responsibilities: End-to-End Video Production: Independently manage the video production process from concept to final delivery, ensuring deadlines and quality standards are met. Content Creation: Convert ad scripts into compelling video content that engages the target audience and drives conversions. Collaboration: Work closely with marketing teams, copywriters, and business development to ensure video content aligns with project goals, brand guidelines, and audience needs. Quality Assurance: Maintain high-quality production standards through a rigorous quality control process and ensure videos are delivered on time. Industry Awareness: Stay up-to-date with the latest trends, tools, and best practices in video production and performance marketing to continually improve production quality. Process Optimization: Identify areas for improvement in production workflows and implement solutions to enhance efficiency and output. Asset Management: Organize and manage video assets, project files, and backups for easy access and future use. Creative Input: Contribute creative ideas and innovative approaches to enhance video projects and ensure they align with client goals and brand identity. AI Integration: Leverage AI tools and technologies to streamline the video editing process, improve workflows, and maintain high production quality. Required Skills and Qualifications: Experience: 2-5 years of experience in video editing and production, preferably in a performance marketing or agency environment. Proficiency: Strong knowledge of industry-standard video editing software (e.g., CapCut, Filmora). Creative Skills: Strong visual storytelling abilities and a creative mindset to produce engaging video content. Project Management: Ability to independently manage video projects from concept

About Branch Banking The branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and services About the Role As a part of the branch banking team, Branch Relationship Officers (BROs) are responsible for providing financial solutions to customer by offering bank s products, providing service to existing and New-To-bank customers in the branch and adding new customers through referral generation activities and customer visits. They will be required to use their communication skills to add new customers and Cross Sell of Bank products. As part of daily cadence, BROs are required to engage with existing customers of Bank which are mapped to their portfolio for offering additional products of the bank as per the need of the customer. BROs are expected to process customer transactions and Service requests within defined turnaround time (TAT) and ensure end to end closure. BROs may also be posted as teller as per organization s requirements for processing cash transactions of customers. BROs shall introduce customers to alternate channels of banking such as Internet Banking, mobile banking, WhatsApp banking wherever possible Key Responsibilities Offering solutions and Cross selling Bank s retail banking and third party products as per assigned budgets. (Eg. Life insurance, General insurance, Mutual Funds, Loans etc.) Achieve Business budgets as assigned by the organization on a monthly basis consistently. Generating referrals and leads of new customers for sale of bank s products. Promoting bank s products by taking part in marketing activities and customer visits outside the branch. Contact existing customers for bringing in more deposits and cross selling of bank s products. Timely and accurate processing of customer transactions and requests. Handle customer queries and provide correct solutions to ensure there are no customer complaints. Follow all compliance guidelines (regulatory and legislative) for each activity released from time to time. Ensure that all audit requirements of the bank are met optimum audit rating. Complete all mandatory certifications required for the role (EUIN, SP Certification etc.) Complete all learning activities/ trainings conducted by the bank from time to time. Daily entry of interaction with customers in bank s CRM system. Participate and follow all initiatives/ Campaigns/ Drives that are undertaken by the bank from time to time Qualifications Graduation/ Post-Graduation from a recognized institute Role Proficiencies Knowledge of banking regulations and norms Maintain a high level of knowledge of banking products and services Good communication (both verbal and written) skill in both English and the local language Ability to handle pressure and meet deadlines Good networking and relationship building skills

About Affluent Business Affluent Business caters to a segment of customers who are High Net Worth Individuals with a range of customizable offerings in wealth management, personal banking and business and lending solutions. It gives a highly personalized services with an expertise driven approach of an investment house with the great stability and immaculate execution. Affluent Business offer a gamut of different product offerings tailor-made to its customers with seamless touch-points About the Role The NRI Relationship Manager will be responsible for nurturing NRI client relationships through continuous client engagements and risk profiling. The NRI RM will be responsible for identification of potential customers and providing them customized solutions as per their requirements. The position entails client management and acquisition with a key focus on expanding the Asset under Management. Key capabilities include working in a dynamic and fast-paced environment with cross-functional teams to design, collaborate with multiple stakeholders and provide tailored investment products aligned to customer needs. The center of all client engagements will be to ensure superior customer experience. Key Skills Client relationship management : Strong interpersonal skills to build and maintain high trust and long term relationship with clients Communication : Excellent verbal and communication skills for conveying complex concepts clearly Sales and Negotiation Skills : Proven track record in sales, with the ability to meet and exceed targets. Financial Acumen : In-depth understanding of banking products, services, and financial markets. Ability to analyse financial statements and provide sound financial advice. Problem-Solving Abilities : Strong analytical and problem-solving skills to address needs and challenges. Key Responsibilities Provide financial solutions to the NRI customers while maintaining high service standards Maintain complete customer profile including the risk profile, demographics and assets in the bank Maintain relationships with the existing customers through mailers and phone calls and share insights on the fluctuations in interest rates, exchange rates and various product offerings Enrich relationships and garner higher wallet share through customer engagement activities Deepen the existing relationships by cross selling the Banks products and services/ third party investment products Review the inflows and outflows in the mapped NRI accounts and also proactively track NRI visits to India Identify potential customers who can be sold tailored products to enhance product penetration Acquire new customers by converting referral leads generated through existing clients, NRI brokers, stock brokers, expats of shipping companies and overseas branches Achieve targets as assigned by the organization on a monthly basis Record and track all engagement activities through the CRM system Comply with KYC/SEBI rules, regulations, and legislation governing the Bank Qualifications Graduation from a recognized institute AMFI and NCFM certifications Role Proficiencies Knowledge of banking products and services Ability to manage complex client situations Good communication (both verbal and written) skill in both English and the local language Ability to multitask, adaptive and responsive towards evolving customer and organization asks. Good networking and relationship building skills

About Affluent Business Affluent Business caters to a segment of customers who are High Net Worth Individuals with a range of customizable offerings in wealth management, personal banking and business and lending solutions. It gives a highly personalized services with an expertise driven approach of an investment house with the great stability and immaculate execution. Affluent Business offer a gamut of different product offerings tailor-made to its customers with seamless touch-points About the Role The NRI Relationship Manager will be responsible for nurturing NRI client relationships through continuous client engagements and risk profiling. The NRI RM will be responsible for identification of potential customers and providing them customized solutions as per their requirements. The position entails client management and acquisition with a key focus on expanding the Asset under Management. Key capabilities include working in a dynamic and fast-paced environment with cross-functional teams to design, collaborate with multiple stakeholders and provide tailored investment products aligned to customer needs. The center of all client engagements will be to ensure superior customer experience. Key Skills Client relationship management : Strong interpersonal skills to build and maintain high trust and long term relationship with clients Communication : Excellent verbal and communication skills for conveying complex concepts clearly Sales and Negotiation Skills : Proven track record in sales, with the ability to meet and exceed targets. Financial Acumen : In-depth understanding of banking products, services, and financial markets. Ability to analyse financial statements and provide sound financial advice. Problem-Solving Abilities : Strong analytical and problem-solving skills to address needs and challenges. Key Responsibilities Provide financial solutions to the NRI customers while maintaining high service standards Maintain complete customer profile including the risk profile, demographics and assets in the bank Maintain relationships with the existing customers through mailers and phone calls and share insights on the fluctuations in interest rates, exchange rates and various product offerings Enrich relationships and garner higher wallet share through customer engagement activities Deepen the existing relationships by cross selling the Banks products and services/ third party investment products Review the inflows and outflows in the mapped NRI accounts and also proactively track NRI visits to India Identify potential customers who can be sold tailored products to enhance product penetration Acquire new customers by converting referral leads generated through existing clients, NRI brokers, stock brokers, expats of shipping companies and overseas branches Achieve targets as assigned by the organization on a monthly basis Record and track all engagement activities through the CRM system Comply with KYC/SEBI rules, regulations, and legislation governing the Bank Qualifications Graduation from a recognized institute AMFI and NCFM certifications Role Proficiencies Knowledge of banking products and services Ability to manage complex client situations Good communication (both verbal and written) skill in both English and the local language Ability to multitask, adaptive and responsive towards evolving customer and organization asks. Good networking and relationship building skills

About Affluent Business Affluent Business caters to a segment of customers who are High Net Worth Individuals with a range of customizable offerings in wealth management, personal banking and business & lending solutions. It gives a highly personalized services with an expertise driven approach of an investment house with the great stability and immaculate execution. Affluent Business offer a gamut of different product offerings tailor-made to its customers with seamless touch-points. About the Role The Relationship Manager will be responsible for nurturing HNI client relationships through continuous client engagements and risk profiling. The RM will be responsible for identification of potential customers and providing them customized solutions as per their requirements. The position entails client management and acquisition with a key focus on expanding the Asset under Management. Key capabilities include working in a dynamic and fast-paced environment with cross-functional teams to design, collaborate with multiple stakeholders and provide tailored investment products aligned to customer needs. The center of all client engagements will be to ensure superior customer experience Key Skills Client relationship management : Strong interpersonal skills to build and maintain high trust and long term relationship with clients Communication : Excellent verbal and communication skills for conveying complex financial concepts clearly Sales and Negotiation Skills : Proven track record in sales, with the ability to meet and exceed targets. Financial AcumenIn-depth understanding of banking products, services, and financial markets. Ability to analyse financial statements and provide sound financial advice. Problem-Solving AbilitiesStrong analytical and problem-solving skills to address needs and challenges. Key Responsibilities Provide financial solutions to the Burgundy customers while maintaining high service standards Maintain complete customer profile including the risk profile, demographics and assets in the bank Enrich relationships and garner higher wallet share through customer engagement activities Deepen the existing relationships by cross selling the Banks products and services/ third party investment products Identify potential customers who can be sold tailored products to enhance product penetration Acquire new customers by converting referral leads Achieve targets as assigned by the organization on a monthly basis Record and track all engagement activities through the CRM system Comply with KYC/SEBI rules, regulations, and legislation governing the Bank Qualifications Graduation/ Post graduation from a recognized institute AMFI and NCFM certifications 6-10 years managing High Net worth clients Role Proficiencies Knowledge of banking products and services Ability to manage complex client situations Good communication (both verbal and written) skill in both English and the local language Ability to multitask, adaptive and responsive towards evolving customer and organization asks. Good networking and relationship building skills.

About Branch Banking The branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and services. About the Role As a part of the branch banking team, Branch Relationship Officers (BROs) are responsible for providing financial solutions to customer by offering bank s products, providing service to existing and New To bank customers in the branch and adding new customers through referral generation activities and customer visits. They will be required to use their communication skills to add new customers and Cross Sell of Bank products. As part of daily cadence, BROs are required to engage with existing customers of Bank which are mapped to their portfolio for offering additional products of the bank as per the need of the customer. BROs are expected to process customer transactions and Service requests within defined turnaround time (TAT) and ensure end to end closure. BROs may also be posted as teller as per organization s requirements for processing cash transactions of customers. BROs shall introduce customers to alternate channels of banking such as Internet Banking, mobile banking, Whatsapp banking wherever possible Key Skills Customer Service Skills Excellent communication and interpersonal skills to interact effectively with customers Regulatory Knowledge Familiarity with KYC (Know Your Customer), AML (Anti-Money Laundering), and other compliance requirements Sales and negotiation - Ability to sell financial products and services Attention to detail High level of accuracy in handling cash transactions and financial documents Key Responsibilities Offering solutions and Cross selling Bank s retail banking and third party products as per assigned budgets. (Eg. Life insurance, General insurance, Mutual Funds, Loans etc.) Achieve Business budgets as assigned by the organization on a monthly basis consistently. Generating referrals and leads of new customers for sale of bank s products. Promoting bank s products by taking part in marketing activities and customer visits outside the branch. Contact existing customers for bringing in more deposits and cross selling of bank s products. Timely and accurate processing of customer transactions and requests. Handle customer queries and provide correct solutions to ensure there are no customer complaints. Follow all compliance guidelines (regulatory and legislative) for each activity released from time to time. Ensure that all audit requirements of the bank are met optimum audit rating. Complete all mandatory certifications required for the role (EUIN, SP Certification etc.) Complete all learning activities/ trainings conducted by the bank from time to time. Daily entry of interaction with customers in bank s CRM system. Participate and follow all initiatives/ Campaigns/ Drives that are undertaken by the bank from time to time Qualifications Graduation/ Post-Graduation from a recognized institute Role Proficiencies Knowledge of banking regulations and norms Maintain a high level of knowledge of banking products and services Good communication (both verbal and written) skill in both English and the local language Ability to handle pressure and meet deadlines Good networking and relationship building skills.

About Branch Banking The branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and services. About the Role As a part of the branch banking team, Branch Relationship Officers (BROs) are responsible for providing financial solutions to customer by offering bank s products, providing service to existing and New To bank customers in the branch and adding new customers through referral generation activities and customer visits. They will be required to use their communication skills to add new customers and Cross Sell of Bank products. As part of daily cadence, BROs are required to engage with existing customers of Bank which are mapped to their portfolio for offering additional products of the bank as per the need of the customer. BROs are expected to process customer transactions and Service requests within defined turnaround time (TAT) and ensure end to end closure. BROs may also be posted as teller as per organization s requirements for processing cash transactions of customers. BROs shall introduce customers to alternate channels of banking such as Internet Banking, mobile banking, Whatsapp banking wherever possible Key Skills Customer Service Skills Excellent communication and interpersonal skills to interact effectively with customers Regulatory Knowledge Familiarity with KYC (Know Your Customer), AML (Anti-Money Laundering), and other compliance requirements Sales and negotiation - Ability to sell financial products and services Attention to detail High level of accuracy in handling cash transactions and financial documents Key Responsibilities Offering solutions and Cross selling Bank s retail banking and third party products as per assigned budgets. (Eg. Life insurance, General insurance, Mutual Funds, Loans etc.) Achieve Business budgets as assigned by the organization on a monthly basis consistently. Generating referrals and leads of new customers for sale of bank s products. Promoting bank s products by taking part in marketing activities and customer visits outside the branch. Contact existing customers for bringing in more deposits and cross selling of bank s products. Timely and accurate processing of customer transactions and requests. Handle customer queries and provide correct solutions to ensure there are no customer complaints. Follow all compliance guidelines (regulatory and legislative) for each activity released from time to time. Ensure that all audit requirements of the bank are met optimum audit rating. Complete all mandatory certifications required for the role (EUIN, SP Certification etc.) Complete all learning activities/ trainings conducted by the bank from time to time. Daily entry of interaction with customers in bank s CRM system. Participate and follow all initiatives/ Campaigns/ Drives that are undertaken by the bank from time to time Qualifications Graduation/ Post-Graduation from a recognized institute Role Proficiencies Knowledge of banking regulations and norms Maintain a high level of knowledge of banking products and services Good communication (both verbal and written) skill in both English and the local language Ability to handle pressure and meet deadlines Good networking and relationship building skills.

About Branch Banking The branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and services. About the Role As a part of the branch banking team, Branch Relationship Officers (BROs) are responsible for providing financial solutions to customer by offering bank s products, providing service to existing and New To bank customers in the branch and adding new customers through referral generation activities and customer visits. They will be required to use their communication skills to add new customers and Cross Sell of Bank products. As part of daily cadence, BROs are required to engage with existing customers of Bank which are mapped to their portfolio for offering additional products of the bank as per the need of the customer. BROs are expected to process customer transactions and Service requests within defined turnaround time (TAT) and ensure end to end closure. BROs may also be posted as teller as per organization s requirements for processing cash transactions of customers. BROs shall introduce customers to alternate channels of banking such as Internet Banking, mobile banking, Whatsapp banking wherever possible Key Skills Customer Service Skills Excellent communication and interpersonal skills to interact effectively with customers Regulatory Knowledge Familiarity with KYC (Know Your Customer), AML (Anti-Money Laundering), and other compliance requirements Sales and negotiation - Ability to sell financial products and services Attention to detail High level of accuracy in handling cash transactions and financial documents Key Responsibilities Offering solutions and Cross selling Bank s retail banking and third party products as per assigned budgets. (Eg. Life insurance, General insurance, Mutual Funds, Loans etc.) Achieve Business budgets as assigned by the organization on a monthly basis consistently. Generating referrals and leads of new customers for sale of bank s products. Promoting bank s products by taking part in marketing activities and customer visits outside the branch. Contact existing customers for bringing in more deposits and cross selling of bank s products. Timely and accurate processing of customer transactions and requests. Handle customer queries and provide correct solutions to ensure there are no customer complaints. Follow all compliance guidelines (regulatory and legislative) for each activity released from time to time. Ensure that all audit requirements of the bank are met optimum audit rating. Complete all mandatory certifications required for the role (EUIN, SP Certification etc.) Complete all learning activities/ trainings conducted by the bank from time to time. Daily entry of interaction with customers in bank s CRM system. Participate and follow all initiatives/ Campaigns/ Drives that are undertaken by the bank from time to time Qualifications Graduation/ Post-Graduation from a recognized institute Role Proficiencies Knowledge of banking regulations and norms Maintain a high level of knowledge of banking products and services Good communication (both verbal and written) skill in both English and the local language Ability to handle pressure and meet deadlines Good networking and relationship building skills.

About Branch Banking The branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and services. About the Role As a part of the branch banking team, Branch Relationship Officers (BROs) are responsible for providing financial solutions to customer by offering bank s products, providing service to existing and New To bank customers in the branch and adding new customers through referral generation activities and customer visits. They will be required to use their communication skills to add new customers and Cross Sell of Bank products. As part of daily cadence, BROs are required to engage with existing customers of Bank which are mapped to their portfolio for offering additional products of the bank as per the need of the customer. BROs are expected to process customer transactions and Service requests within defined turnaround time (TAT) and ensure end to end closure. BROs may also be posted as teller as per organization s requirements for processing cash transactions of customers. BROs shall introduce customers to alternate channels of banking such as Internet Banking, mobile banking, Whatsapp banking wherever possible Key Skills Customer Service Skills Excellent communication and interpersonal skills to interact effectively with customers Regulatory Knowledge Familiarity with KYC (Know Your Customer), AML (Anti-Money Laundering), and other compliance requirements Sales and negotiation - Ability to sell financial products and services Attention to detail High level of accuracy in handling cash transactions and financial documents Key Responsibilities Offering solutions and Cross selling Bank s retail banking and third party products as per assigned budgets. (Eg. Life insurance, General insurance, Mutual Funds, Loans etc.) Achieve Business budgets as assigned by the organization on a monthly basis consistently. Generating referrals and leads of new customers for sale of bank s products. Promoting bank s products by taking part in marketing activities and customer visits outside the branch. Contact existing customers for bringing in more deposits and cross selling of bank s products. Timely and accurate processing of customer transactions and requests. Handle customer queries and provide correct solutions to ensure there are no customer complaints. Follow all compliance guidelines (regulatory and legislative) for each activity released from time to time. Ensure that all audit requirements of the bank are met optimum audit rating. Complete all mandatory certifications required for the role (EUIN, SP Certification etc.) Complete all learning activities/ trainings conducted by the bank from time to time. Daily entry of interaction with customers in bank s CRM system. Participate and follow all initiatives/ Campaigns/ Drives that are undertaken by the bank from time to time Qualifications Graduation/ Post-Graduation from a recognized institute Role Proficiencies Knowledge of banking regulations and norms Maintain a high level of knowledge of banking products and services Good communication (both verbal and written) skill in both English and the local language Ability to handle pressure and meet deadlines Good networking and relationship building skills.

About Branch Banking The branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and services. About the Role As a part of the branch banking team, Branch Relationship Officers (BROs) are responsible for providing financial solutions to customer by offering bank s products, providing service to existing and New To bank customers in the branch and adding new customers through referral generation activities and customer visits. They will be required to use their communication skills to add new customers and Cross Sell of Bank products. As part of daily cadence, BROs are required to engage with existing customers of Bank which are mapped to their portfolio for offering additional products of the bank as per the need of the customer. BROs are expected to process customer transactions and Service requests within defined turnaround time (TAT) and ensure end to end closure. BROs may also be posted as teller as per organization s requirements for processing cash transactions of customers. BROs shall introduce customers to alternate channels of banking such as Internet Banking, mobile banking, Whatsapp banking wherever possible Key Skills Customer Service Skills Excellent communication and interpersonal skills to interact effectively with customers Regulatory Knowledge Familiarity with KYC (Know Your Customer), AML (Anti-Money Laundering), and other compliance requirements Sales and negotiation - Ability to sell financial products and services Attention to detail High level of accuracy in handling cash transactions and financial documents Key Responsibilities Offering solutions and Cross selling Bank s retail banking and third party products as per assigned budgets. (Eg. Life insurance, General insurance, Mutual Funds, Loans etc.) Achieve Business budgets as assigned by the organization on a monthly basis consistently. Generating referrals and leads of new customers for sale of bank s products. Promoting bank s products by taking part in marketing activities and customer visits outside the branch. Contact existing customers for bringing in more deposits and cross selling of bank s products. Timely and accurate processing of customer transactions and requests. Handle customer queries and provide correct solutions to ensure there are no customer complaints. Follow all compliance guidelines (regulatory and legislative) for each activity released from time to time. Ensure that all audit requirements of the bank are met optimum audit rating. Complete all mandatory certifications required for the role (EUIN, SP Certification etc.) Complete all learning activities/ trainings conducted by the bank from time to time. Daily entry of interaction with customers in bank s CRM system. Participate and follow all initiatives/ Campaigns/ Drives that are undertaken by the bank from time to time Qualifications Graduation/ Post-Graduation from a recognized institute Role Proficiencies Knowledge of banking regulations and norms Maintain a high level of knowledge of banking products and services Good communication (both verbal and written) skill in both English and the local language Ability to handle pressure and meet deadlines Good networking and relationship building skills.

About Branch Banking The branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and services. About the Role As a part of the branch banking team, Branch Relationship Officers (BROs) are responsible for providing financial solutions to customer by offering bank s products, providing service to existing and New To bank customers in the branch and adding new customers through referral generation activities and customer visits. They will be required to use their communication skills to add new customers and Cross Sell of Bank products. As part of daily cadence, BROs are required to engage with existing customers of Bank which are mapped to their portfolio for offering additional products of the bank as per the need of the customer. BROs are expected to process customer transactions and Service requests within defined turnaround time (TAT) and ensure end to end closure. BROs may also be posted as teller as per organization s requirements for processing cash transactions of customers. BROs shall introduce customers to alternate channels of banking such as Internet Banking, mobile banking, Whatsapp banking wherever possible Key Skills Customer Service Skills Excellent communication and interpersonal skills to interact effectively with customers Regulatory Knowledge Familiarity with KYC (Know Your Customer), AML (Anti-Money Laundering), and other compliance requirements Sales and negotiation - Ability to sell financial products and services Attention to detail High level of accuracy in handling cash transactions and financial documents Key Responsibilities Offering solutions and Cross selling Bank s retail banking and third party products as per assigned budgets. (Eg. Life insurance, General insurance, Mutual Funds, Loans etc.) Achieve Business budgets as assigned by the organization on a monthly basis consistently. Generating referrals and leads of new customers for sale of bank s products. Promoting bank s products by taking part in marketing activities and customer visits outside the branch. Contact existing customers for bringing in more deposits and cross selling of bank s products. Timely and accurate processing of customer transactions and requests. Handle customer queries and provide correct solutions to ensure there are no customer complaints. Follow all compliance guidelines (regulatory and legislative) for each activity released from time to time. Ensure that all audit requirements of the bank are met optimum audit rating. Complete all mandatory certifications required for the role (EUIN, SP Certification etc.) Complete all learning activities/ trainings conducted by the bank from time to time. Daily entry of interaction with customers in bank s CRM system. Participate and follow all initiatives/ Campaigns/ Drives that are undertaken by the bank from time to time Qualifications Graduation/ Post-Graduation from a recognized institute Role Proficiencies Knowledge of banking regulations and norms Maintain a high level of knowledge of banking products and services Good communication (both verbal and written) skill in both English and the local language Ability to handle pressure and meet deadlines Good networking and relationship building skills.

About Branch Banking The branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and services. About the Role As a part of the branch banking team, Branch Relationship Officers (BROs) are responsible for providing financial solutions to customer by offering bank s products, providing service to existing and New To bank customers in the branch and adding new customers through referral generation activities and customer visits. They will be required to use their communication skills to add new customers and Cross Sell of Bank products. As part of daily cadence, BROs are required to engage with existing customers of Bank which are mapped to their portfolio for offering additional products of the bank as per the need of the customer. BROs are expected to process customer transactions and Service requests within defined turnaround time (TAT) and ensure end to end closure. BROs may also be posted as teller as per organization s requirements for processing cash transactions of customers. BROs shall introduce customers to alternate channels of banking such as Internet Banking, mobile banking, Whatsapp banking wherever possible Key Skills Customer Service Skills Excellent communication and interpersonal skills to interact effectively with customers Regulatory Knowledge Familiarity with KYC (Know Your Customer), AML (Anti-Money Laundering), and other compliance requirements Sales and negotiation - Ability to sell financial products and services Attention to detail High level of accuracy in handling cash transactions and financial documents Key Responsibilities Offering solutions and Cross selling Bank s retail banking and third party products as per assigned budgets. (Eg. Life insurance, General insurance, Mutual Funds, Loans etc.) Achieve Business budgets as assigned by the organization on a monthly basis consistently. Generating referrals and leads of new customers for sale of bank s products. Promoting bank s products by taking part in marketing activities and customer visits outside the branch. Contact existing customers for bringing in more deposits and cross selling of bank s products. Timely and accurate processing of customer transactions and requests. Handle customer queries and provide correct solutions to ensure there are no customer complaints. Follow all compliance guidelines (regulatory and legislative) for each activity released from time to time. Ensure that all audit requirements of the bank are met optimum audit rating. Complete all mandatory certifications required for the role (EUIN, SP Certification etc.) Complete all learning activities/ trainings conducted by the bank from time to time. Daily entry of interaction with customers in bank s CRM system. Participate and follow all initiatives/ Campaigns/ Drives that are undertaken by the bank from time to time Qualifications Graduation/ Post-Graduation from a recognized institute Role Proficiencies Knowledge of banking regulations and norms Maintain a high level of knowledge of banking products and services Good communication (both verbal and written) skill in both English and the local language Ability to handle pressure and meet deadlines Good networking and relationship building skills.