3639 Customer Engagement Jobs - Page 17

About Branch Banking The branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and services. About the Role As a part of the branch banking team, Branch Relationship Officers (BROs) are responsible for providing financial solutions to customer by offering bank s products, providing service to existing and New To bank customers in the branch and adding new customers through referral generation activities and customer visits. They will be required to use their communication skills to add new customers and Cross Sell of Bank products. As part of daily cadence, BROs are required to engage with existing customers of Bank which are mapped to their portfolio for offering additional products of the bank as per the need of the customer. BROs are expected to process customer transactions and Service requests within defined turnaround time (TAT) and ensure end to end closure. BROs may also be posted as teller as per organization s requirements for processing cash transactions of customers. BROs shall introduce customers to alternate channels of banking such as Internet Banking, mobile banking, Whatsapp banking wherever possible Key Skills Customer Service Skills Excellent communication and interpersonal skills to interact effectively with customers Regulatory Knowledge Familiarity with KYC (Know Your Customer), AML (Anti-Money Laundering), and other compliance requirements Sales and negotiation - Ability to sell financial products and services Attention to detail High level of accuracy in handling cash transactions and financial documents Key Responsibilities Offering solutions and Cross selling Bank s retail banking and third party products as per assigned budgets. (Eg. Life insurance, General insurance, Mutual Funds, Loans etc.) Achieve Business budgets as assigned by the organization on a monthly basis consistently. Generating referrals and leads of new customers for sale of bank s products. Promoting bank s products by taking part in marketing activities and customer visits outside the branch. Contact existing customers for bringing in more deposits and cross selling of bank s products. Timely and accurate processing of customer transactions and requests. Handle customer queries and provide correct solutions to ensure there are no customer complaints. Follow all compliance guidelines (regulatory and legislative) for each activity released from time to time. Ensure that all audit requirements of the bank are met optimum audit rating. Complete all mandatory certifications required for the role (EUIN, SP Certification etc.) Complete all learning activities/ trainings conducted by the bank from time to time. Daily entry of interaction with customers in bank s CRM system. Participate and follow all initiatives/ Campaigns/ Drives that are undertaken by the bank from time to time Qualifications Graduation/ Post-Graduation from a recognized institute Role Proficiencies Knowledge of banking regulations and norms Maintain a high level of knowledge of banking products and services Good communication (both verbal and written) skill in both English and the local language Ability to handle pressure and meet deadlines Good networking and relationship building skills.

About the Company e.l.f. Beauty, Inc. stands with every eye, lip, face and paw. Our deep commitment to clean, cruelty free beauty at an incredible value has fueled the success of our flagship brand e.l.f. Cosmetics since 2004 and driven our portfolio expansion. Today, our multi-brand portfolio includes e.l.f. Cosmetics, e.l.f. SKIN, pioneering clean beauty brand Well People, Keys Soulcare, a groundbreaking lifestyle beauty brand created with Alicia Keys and Naturium, high-performance, biocompatible, clinically-effective and accessible skincare. In our Fiscal year 24, we had net sales of $1 Billion and our business performance has been nothing short of extraordinary with 24 consecutive quarters of net sales growth. We are the #2 mass cosmetics brand in the US and are the fastest growing mass cosmetics brand among the top 5. Our total compensation philosophy offers every full-time new hire competitive pay and benefits, bonus eligibility (200% of target over the last four fiscal years), equity, and a hybrid 3 day in office, 2 day at home work environment. We believe the combination of our unique culture, total compensation, workplace flexibility and care for the team is unmatched across not just beauty but any industry. Visit our Career Page to learn more about our team: https: / / www.elfbeauty.com / work-with-us At e.l.f. Beauty, we disrupt norms, shape culture, and connect communities through positivity, inclusivity, and accessibility. We re on the hunt for a detail-loving, digital-obsessed Manager of Commerce to help us level up content and campaigns across our site, app, and social shopping channels. This role sits at the heart of our digital ecosystem and is a key player in bringing our brand stories to life across all the places our community shops. Youll be the go-to person for building and managing our content calendar, briefing creative for commerce campaigns, and driving growth across revenue, conversion, and engagement. This is a highly collaborative role, working across Creative, Brand, Growth, Tech, and our new e.l.f. India team. Bonus: theres potential to grow this role into a people manager, building out the team as we scale. Responsibilities: Own and lead the digital content and commerce calendar across site, app, and social commerce (like TikTok Shop, IG Shop, and more). Manage content updates and assist with the strategy for the mobile app to create a seamless, on-brand, and engaging experience. Brief creative on everything from campaign launches to surprise-and-delight moments making sure every asset works hard and looks good doing it. Partner with cross-functional teams to execute flawlessly across all touchpoints collaboration is your superpower. Identify and drive levers to grow conversion, AOV, revenue, and customer engagement. Stay ahead of commerce trends and consumer behaviors especially across Gen Z and beauty culture. You will work across the team to impact personalization and growth on the channels Data and Analytics will be a big part of what you do and you will be responsible for reporting performance on the content and be hands on to use data and change Requirements: Passionate about eCommerce, beauty, and digital innovation you live for scroll-stopping content and seamless shopping experiences. Highly organized and detail-obsessed, with experience managing timelines, calendars, and content workflows. A strong cross-functional partner who thrives in a fast-paced, high-growth environment. Experienced 5+ years in digital commerce, content strategy, or performance marketing; beauty or lifestyle a plus. Comfortable with data and KPIs youre always thinking about the "why" behind the "what." A team builder who s excited by the opportunity to lead and develop talent across global teams. Preferred skills: Experience with Shopify, Salesforce Commerce Cloud Hands-on with social commerce platforms and digital campaign execution. Familiarity with creative briefing and marketing operations. This job description is intended to describe the general nature and level of work being performed in this position. It also reflects the general details considered necessary to describe the principal functions of the job identified, and shall not be considered, as detailed description of all the work required inherent in the job. It is not an exhaustive list of responsibilities, and it is subject to changes and exceptions at the supervisors discretion. e.l.f. Beauty respects your privacy. Please see our Job Applicant Privacy Notice ( www.elfbeauty.com / us-job-applicant-privacy-notice ) for how your personal information is used and shared.

About Highspot About the Role We are seeking a proactive, detail-oriented Accounts Receivable (AR) Lead to join our global AR team. This role will support core accounts receivable functions including invoicing, cash application, collections, and AR-related month-end close serving as a key partner to our AR Manager and the broader Billings and Accounting teams. The ideal candidate has a strong foundation in accounting, excellent communication skills, and a desire to grow into a more senior leadership role over time. This person will play a vital role in helping scale our AR processes as the business continues to evolve and will contribute to cross-functional collaboration across the Order-to-Cash lifecycle. This role will report to the Accounting and Financial Operations Director in India, with day-to-day oversight and functional leadership provided by the AR Manager (India), with functional alignment with the Senior Manager of Revenue Accounting (US). Responsibilities Support global AR reporting tasks, invoicing, cash application, and collections Prepare key AR close deliverables including reconciliations, bad debt reserves, and journal entries. Support continuous improvement of AR operations, including automation and onboarding enhancements. Assist with maintenance and improvements of AR policies (Billings, Dunning, Collections). Support internal and external audit requests related to AR processes. Monitor aging reports and escalate at-risk accounts to the AR Manager. Help meet monthly cash collection and DSO targets. Coordinate with third-party collections agencies on aged accounts. Monitor ZoneBilling to ensure accurate billing sync with NetSuite; escalate sync errors as needed. Partner with the Billings team and Rev Ops to validate contract terms and billing schedules. Collaborate with Sales, Deal Desk, Revenue, and Legal to resolve billing and payment issues. Liaise with Sales and customer AP teams to ensure timely payments and issue resolution. Maintain and validate customer master data in coordination with Revenue and Billings. Contribute to ad hoc projects supporting the Order-to-Cash cycle. Required Qualifications 5+ years of experience in Accounts Receivable or Order-to-Cash operations, preferably in a global or SaaS environment. Strong foundational understanding of accounting principles and their application to AR. Familiarity with billing systems (ZoneBilling), ERP systems (NetSuite), and reporting tools. Proficient in Microsoft Excel; able to manage reconciliations and reporting with accuracy. Strong attention to detail, problem-solving skills, and a willingness to take ownership of tasks. Collaborative and communicative mindset able to work cross-functionally with teams like Billings, RevOps, and Accounting. Experience with process improvement, documentation, or automation projects is a plus. Bachelors degree in Accounting, Finance, or a related field (Master s or certification a plus). #LI-SG1 Equal Opportunity Statement Did you read the requirements as a checklist and not tick every box? Dont rule yourself out! If this role resonates with you, hit the apply button.

About Branch Banking The branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and services. About the Role The Relationship Manager will be responsible for nurturing client relationships through continuous client engagements and risk profiling. The RM will be responsible for identification of potential customers and providing them customized solutions as per their requirements. The position entails client management and acquisition with a key focus on expanding the Asset under Management. Key capabilities include working in a dynamic and fast-paced environment with cross-functional teams to design, collaborate with multiple stakeholders and provide tailored investment products aligned to customer needs. The center of all client engagements will be to ensure superior customer experience Key Skills Client relationship management : Strong interpersonal skills to build and maintain high trust and long term relationship with clients Communication : Excellent verbal and communication skills for conveying complex concepts clearly Sales and Negotiation Skills : Proven track record in sales, with the ability to meet and exceed targets. Financial Acumen : In-depth understanding of banking products, services, and financial markets. Ability to analyse financial statements and provide sound financial advice. Problem-Solving AbilitiesStrong analytical and problem-solving skills to address needs and challenges. Key Responsibilities Provide financial solutions to the Priority customers while maintaining high service standards Maintain complete customer profile including the risk profile, demographics and assets in the bank Enrich relationships and garner higher wallet share through customer engagement activities Deepen the existing relationships by cross selling the Banks products and services/ third party investment products Identify potential customers who can be sold tailored products to enhance product penetration Acquire new customers by converting referral leads Achieve targets as assigned by the organization on a monthly basis Record and track all engagement activities through the CRM system Comply with KYC/SEBI rules, regulations, and legislation governing the Bank Qualifications Graduation/ Post graduation from a recognized institute 6-10 years managing High Net worth clients Role Proficiencies Knowledge of banking products and services Ability to manage complex client situations Good communication (both verbal and written) skill in both English and the local language Ability to handle pressure and meet deadlines Good networking and relationship building skills.

Laundryheap is a global on-demand laundry and dry cleaning service operating across 14 markets, including the UK, the US, and the Middle East. We are a fast-growing, tech-led scale-up offering on-demand laundry & dry cleaning services via web and app to consumers in the cities we service. About the role We re looking for a strategic, data-driven Head of Retention Marketing to lead our global customer retention efforts. You will be responsible for improving customer engagement, increasing lifetime value and driving frequency through lifecycle marketing, loyalty programmes, as well as behaviour-led or predictive-led communications across channels including email, push, SMS, in-app and WhatsApp. Reporting into the CMO, you will lead a small but growing team, starting with our Customer Lifecycle Manager, and work cross-functionally with brand and performance marketing, product and customer success. Key Responsibilities Evolve & own CRM strategy to drive customer retention, engagement and lifetime value Test and scale new messaging and channels for customer lifecycle management Lead on the design and work with Product on the delivery of a global loyalty programme, with clear business goals and test-and-learn roadmap Manage and mentor the Customer Lifecycle Manager, setting clear KPIs and fostering a culture of experimentation Build and optimise customer lifecycle journeys Develop audience segmentation strategies based on behavioural, demographic and transactional data Define and track CRM performance metrics, regularly reporting impact and insights to the wider business Partner with product and data teams to ensure robust CRM data infrastructure Collaborate with content and brand teams to ensure campaigns are engaging, on-brand and customer-centric Champion CRM and retention to the business, making a case where needed for investment and focus in this area Work with the wider marketing team and analytics to build data sharing loops across CRM and acquisition channels Stay ahead of trends in retention marketing, personalisation, and customer data usage Ensure compliance with data protection laws and privacy best practices in all Laundryheap s markets Lead on localisation of campaigns for different languages Required Skills & Experience 8 12 years experience in CRM and retention marketing roles, ideally in high-growth, consumer businesses Strong understanding of customer lifecycle marketing, loyalty programmes, and behavioural or predictive targeting Hands-on experience with enterprise CRM platforms such as Braze, Iterable or similar Proven track record of improving retention metrics and driving customer loyalty Skilled in turning data into actionable insights, with strong grasp of lifecycle KPIs & cohort analysis Experience managing and developing marketing talent Ability to work cross-functionally and communicate clearly with technical and non-technical stakeholders Comfortable working in a fast-paced, test-and-learn environment Global or multi-market experience is a plus Work Schedule: Mon- Fri: 5-day workweek. UK shift: 9-hour (8 working hours + 1-hour break) Office-based role in Bengaluru

Redefine the future of customer experiences. One conversation at a time. We re changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans. Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service , our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication. If you re ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you re in the right place. Build Amazing - Deliver Amazing - Live Amazing - Be Amazing The Technical Lead is a senior individual contributor who combines deep technical expertise with hands-on execution. They actively write code, take ownership of end-to-end feature delivery, and are involved in architectural and design discussions. They also conduct code reviews, mentor engineers, and collaborate closely with cross-functional teams to deliver scalable, high-quality solutions aligned with the product vision and goals. As a key technical leader within the team, this role offers a strong pathway for professional growth, whether deepening expertise as a highly skilled individual contributor or evolving into engineering management. We are seeking a Technical Lead to drive the evolution of the Simplify360 suite and contribute to Nextivas mission of enhancing customer engagement. In this role, you will be instrumental in designing and implementing cutting-edge features and modules, collaborating with cross-functional teams, and shaping the future of our products. Responsibilities: Communicate regularly with stakeholders, project managers, quality assurance teams, and other developers regarding progress on tasks assigned. Create and maintain workflows with teams to provide visibility and to ensure workload balance for consistent visual designs Develop and oversee testing schedules in client server environment, addressing various browsers and devices to ensure that content is displayed as intended Produce quality code, raising the bar for team performance and speed Write code and tests, build prototypes, resolve issues, and profile and analyze bottlenecks Design robust APIs Optimize code for performance and scalability Requirements Basic Qualifications 9+ Years of relevant experience in building Java, Springboot, Microservices based applications from scratch Excellent foundation in computer science, algorithms Excellent in writing loosely coupled code in Java, Spring, Springboot, Service Oriented Architecture (SOA) designs/ Microservices Knowledge of Docker and K8 is a plus Database (SQL & NoSQL) Knowledge on CICD Additional Qualities: Project ownership Self-motivation and dedication Ability to work with deadlines Multi-tasking, managing multiple tasks Attention to detail Team player as well as individual contributor Willing to develop new projects, debug, and fix issues in existing projects Nextiva DNA (Core Competencies) Nextiva s most successful team members share common traits and behaviors: Drives Results: Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations, challenge the status quo, and ask what can be done differently. They lead and drive change, celebrating success to build more success. Critical Thinker: Understands the "why" and identifies key drivers, learning from the past. They are fact-based and data-driven, forward-thinking , and see problems a few steps ahead. They provide options, recommendations, and actions, understanding risks and dependencies. Right Attitude : They are team-oriented, collaborative, competitive, and hate losing. They are resilient, able to bounce back from setbacks, zoom in and out, and get in the trenches to help solve important problems. They cultivate a culture of service, learning, support, and respect, caring for customers and teams. Total Rewards Our Total Rewards offerings are designed to allow our employees to take care of themselves and their families so they can be their best, in and out of the office. Our compensation packages are tailored to each role and candidates qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses. Medical - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity. Group Term & Group Personal Accident Insurance - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means. Coverage Type - Employee Only Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000 Free Cover Limit - 1.5 Crore Work-Life Balance - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays Financial Security - Provident Fund & Gratuity Wellness - Employee Assistance Program and comprehensive wellness initiatives Growth - Access to ongoing learning and development opportunities and career advancement At Nextiva, were committed to supporting our employees health, well-being, and professional growth. Join us and build a rewarding career! Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B.To check out what s going on at Nextiva, check us out on Instagram , Instagram (MX) , YouTube , LinkedIn , and the Nextiva blog . #LI-MK1 #LI-Hybrid

Role Overview:We are looking for a strategic and hands-on Senior Director/AVP Data & AI to lead the vision, design, and execution of LeadSquared s data platform and AI roadmap. This leader will be responsible for building scalable infrastructure, driving productized AI capabilities, and empowering teams with data insights that fuel decisions and automation across the company and platform. This role will work closely with product, engineering, customer success, and GTM teams to transform how data and AI power our products and internal decisions Key Responsibilities: Data Platform & Infrastructure Define and execute the strategy for LeadSquared s next-generation enterprise data platform to support reporting, analytics, and ML use cases Own end-to-end data engineering: real-time pipelines, data lakes, transformation workflows (ClickHouse, Spark, Kafka, Airflow) Improve observability, quality, and governance of customer data at scale across tenants and domains AI & ML Strategy Lead the development of ML/AI features in LeadSquared products e.g, lead scoring, predictive workflows, agent assist, and generative AI features Build a scalable MLOps framework to take models from experimentation to production seamlessly Ensure responsible, explainable, and secure use of AI aligned with regulatory and ethical standards Analytics & BI Enablement Partner with business and product teams to deliver dashboards, insights, and self-serve data capabilities Define and drive KPIs for product usage, GTM success, customer health, and internal efficiency Leadership & Collaboration Build and lead a cross-functional team of data engineers, ML engineers, and analysts Collaborate with engineering to embed data capabilities into the core platform architecture Evangelize a data-driven culture across LeadSquared from leadership to product teams to customer-facing roles Ideal Profile: 15+ years of experience in data/AI roles with at least 5 years in senior leadership Proven experience leading data platforms and AI productization in a B2B SaaS environment Strong understanding of multi-tenant SaaS, customer engagement data, and large-scale analytics systems Deep expertise in data architecture, streaming systems, warehousing, and AI/ML lifecycle management Experience with modern data stack: ClickHouse (preferred), Snowflake/BigQuery, dbt, Kafka, Python, Spark, Airflow, etc Strong business acumen and ability to work cross-functionally with product, business, marketing, and sales Nice to Have: Experience with AI in CRM or sales automation platforms (eg, lead intelligence, conversation insights) Exposure to personalization engines, customer data platforms (CDP), or predictive customer engagement

Career Category Marketing Job Description Role Summary The Senior Manager, Marketing Operations will lead the development and execution of core marketing operations capabilities within Amgen India. This role is responsible for driving operational excellence, supporting general marketing operations enablement, and ensuring strategic coordination with GCC teams. The position plays a key role in scaling high-value marketing operations functions and supporting enterprise-wide initiatives. Key Responsibilities Lead and manage marketing operations processes to support global brand and customer engagement teams. Oversee operations workflows including intake, localization, and deployment Coordinate cross-functional workstreams to ensure alignment with enterprise priorities and timelines. Implement standard operating procedures and governance frameworks to ensure quality and compliance. Drive continuous improvement initiatives to enhance operational efficiency and stakeholder satisfaction. Build and lead a high-performing team, fostering a culture of accountability and collaboration. Qualifications Bachelor s degree in Business, Marketing, Communications, or related field; advanced degree preferred. 12+ years of experience in marketing operations or related functions. 8+ years people management experience Proven experience managing cross-functional operations in a global matrixed organisation. Strong understanding of compliance, content workflows, and operational governance. Excellent communication, stakeholder management, and project leadership skills. Preferred Attributes Demonstrated experience leading multiple operational workstreams across marketing enablement functions. Experience supporting large-scale insourcing or capability buildouts in global delivery centres. Ability to work across time zones and collaborate with global teams. .

Career Category Marketing Job Description Role Summary The Senior Manager, Marketing Operations will lead the development and execution of core marketing operations capabilities within Amgen India. This role is responsible for driving operational excellence, supporting general marketing operations enablement, and ensuring strategic coordination with GCC teams. The position plays a key role in scaling high-value marketing operations functions and supporting enterprise-wide initiatives. Key Responsibilities Lead and manage marketing operations processes to support global brand and customer engagement teams. Oversee operations workflows including intake, localization, and deployment Coordinate cross-functional workstreams to ensure alignment with enterprise priorities and timelines. Implement standard operating procedures and governance frameworks to ensure quality and compliance. Drive continuous improvement initiatives to enhance operational efficiency and stakeholder satisfaction. Build and lead a high-performing team, fostering a culture of accountability and collaboration. Qualifications Bachelor s degree in Business, Marketing, Communications, or related field; advanced degree preferred. 12+ years of experience in marketing operations or related functions. 8+ years people management experience Proven experience managing cross-functional operations in a global matrixed organisation. Strong understanding of compliance, content workflows, and operational governance. Excellent communication, stakeholder management, and project leadership skills. Preferred Attributes Demonstrated experience leading multiple operational workstreams across marketing enablement functions. Experience supporting large-scale insourcing or capability buildouts in global delivery centres. Ability to work across time zones and collaborate with global teams. .

About Branch Banking The branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and services. About the Role As a part of the branch banking team, Branch Relationship Officers (BROs) are responsible for providing financial solutions to customer by offering bank s products, providing service to existing and New To bank customers in the branch and adding new customers through referral generation activities and customer visits. They will be required to use their communication skills to add new customers and Cross Sell of Bank products. As part of daily cadence, BROs are required to engage with existing customers of Bank which are mapped to their portfolio for offering additional products of the bank as per the need of the customer. BROs are expected to process customer transactions and Service requests within defined turnaround time (TAT) and ensure end to end closure. BROs may also be posted as teller as per organization s requirements for processing cash transactions of customers. BROs shall introduce customers to alternate channels of banking such as Internet Banking, mobile banking, Whatsapp banking wherever possible Key Responsibilities Offering solutions and Cross selling Bank s retail banking and third party products as per assigned budgets. (Eg. Life insurance, General insurance, Mutual Funds, Loans etc. ) Achieve Business budgets as assigned by the organization on a monthly basis consistently. Generating referrals and leads of new customers for sale of bank s products. Promoting bank s products by taking part in marketing activities and customer visits outside the branch. Contact existing customers for bringing in more deposits and cross selling of bank s products. Timely and accurate processing of customer transactions and requests. Handle customer queries and provide correct solutions to ensure there are no customer complaints. Follow all compliance guidelines (regulatory and legislative) for each activity released from time to time. Ensure that all audit requirements of the bank are met optimum audit rating. Complete all mandatory certifications required for the role (EUIN, SP Certification etc. ) Complete all learning activities/ trainings conducted by the bank from time to time. Daily entry of interaction with customers in bank s CRM system. Participate and follow all initiatives/ Campaigns/ Drives that are undertaken by the bank from time to time Qualifications Graduation/ Post-Graduation from a recognized institute Role Proficiencies Knowledge of banking regulations and norms Maintain a high level of knowledge of banking products and services Good communication (both verbal and written) skill in both English and the local language Ability to handle pressure and meet deadlines Good networking and relationship building skills #ComeAsYouAre "We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply"

About Branch Banking The branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and services. About the Role As a part of the branch banking team, Branch Relationship Officers (BROs) are responsible for providing financial solutions to customer by offering bank s products, providing service to existing and New To bank customers in the branch and adding new customers through referral generation activities and customer visits. They will be required to use their communication skills to add new customers and Cross Sell of Bank products. As part of daily cadence, BROs are required to engage with existing customers of Bank which are mapped to their portfolio for offering additional products of the bank as per the need of the customer. BROs are expected to process customer transactions and Service requests within defined turnaround time (TAT) and ensure end to end closure. BROs may also be posted as teller as per organization s requirements for processing cash transactions of customers. BROs shall introduce customers to alternate channels of banking such as Internet Banking, mobile banking, Whatsapp banking wherever possible Key Responsibilities Offering solutions and Cross selling Bank s retail banking and third party products as per assigned budgets. (Eg. Life insurance, General insurance, Mutual Funds, Loans etc. ) Achieve Business budgets as assigned by the organization on a monthly basis consistently. Generating referrals and leads of new customers for sale of bank s products. Promoting bank s products by taking part in marketing activities and customer visits outside the branch. Contact existing customers for bringing in more deposits and cross selling of bank s products. Timely and accurate processing of customer transactions and requests. Handle customer queries and provide correct solutions to ensure there are no customer complaints. Follow all compliance guidelines (regulatory and legislative) for each activity released from time to time. Ensure that all audit requirements of the bank are met optimum audit rating. Complete all mandatory certifications required for the role (EUIN, SP Certification etc. ) Complete all learning activities/ trainings conducted by the bank from time to time. Daily entry of interaction with customers in bank s CRM system. Participate and follow all initiatives/ Campaigns/ Drives that are undertaken by the bank from time to time Qualifications Graduation/ Post-Graduation from a recognized institute Role Proficiencies Knowledge of banking regulations and norms Maintain a high level of knowledge of banking products and services Good communication (both verbal and written) skill in both English and the local language Ability to handle pressure and meet deadlines Good networking and relationship building skills #ComeAsYouAre "We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply"

About Branch Banking The branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and services. About the Role As a part of the branch banking team, Branch Relationship Officers (BROs) are responsible for providing financial solutions to customer by offering bank s products, providing service to existing and New To bank customers in the branch and adding new customers through referral generation activities and customer visits. They will be required to use their communication skills to add new customers and Cross Sell of Bank products. As part of daily cadence, BROs are required to engage with existing customers of Bank which are mapped to their portfolio for offering additional products of the bank as per the need of the customer. BROs are expected to process customer transactions and Service requests within defined turnaround time (TAT) and ensure end to end closure. BROs may also be posted as teller as per organization s requirements for processing cash transactions of customers. BROs shall introduce customers to alternate channels of banking such as Internet Banking, mobile banking, Whatsapp banking wherever possible Key Responsibilities Offering solutions and Cross selling Bank s retail banking and third party products as per assigned budgets. (Eg. Life insurance, General insurance, Mutual Funds, Loans etc. ) Achieve Business budgets as assigned by the organization on a monthly basis consistently. Generating referrals and leads of new customers for sale of bank s products. Promoting bank s products by taking part in marketing activities and customer visits outside the branch. Contact existing customers for bringing in more deposits and cross selling of bank s products. Timely and accurate processing of customer transactions and requests. Handle customer queries and provide correct solutions to ensure there are no customer complaints. Follow all compliance guidelines (regulatory and legislative) for each activity released from time to time. Ensure that all audit requirements of the bank are met optimum audit rating. Complete all mandatory certifications required for the role (EUIN, SP Certification etc. ) Complete all learning activities/ trainings conducted by the bank from time to time. Daily entry of interaction with customers in bank s CRM system. Participate and follow all initiatives/ Campaigns/ Drives that are undertaken by the bank from time to time Qualifications Graduation/ Post-Graduation from a recognized institute Role Proficiencies Knowledge of banking regulations and norms Maintain a high level of knowledge of banking products and services Good communication (both verbal and written) skill in both English and the local language Ability to handle pressure and meet deadlines Good networking and relationship building skills #ComeAsYouAre "We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply"

About Branch Banking The branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and services. About the Role As a part of the branch banking team, Branch Relationship Officers (BROs) are responsible for providing financial solutions to customer by offering bank s products, providing service to existing and New To bank customers in the branch and adding new customers through referral generation activities and customer visits. They will be required to use their communication skills to add new customers and Cross Sell of Bank products. As part of daily cadence, BROs are required to engage with existing customers of Bank which are mapped to their portfolio for offering additional products of the bank as per the need of the customer. BROs are expected to process customer transactions and Service requests within defined turnaround time (TAT) and ensure end to end closure. BROs may also be posted as teller as per organization s requirements for processing cash transactions of customers. BROs shall introduce customers to alternate channels of banking such as Internet Banking, mobile banking, Whatsapp banking wherever possible Key Responsibilities Offering solutions and Cross selling Bank s retail banking and third party products as per assigned budgets. (Eg. Life insurance, General insurance, Mutual Funds, Loans etc. ) Achieve Business budgets as assigned by the organization on a monthly basis consistently. Generating referrals and leads of new customers for sale of bank s products. Promoting bank s products by taking part in marketing activities and customer visits outside the branch. Contact existing customers for bringing in more deposits and cross selling of bank s products. Timely and accurate processing of customer transactions and requests. Handle customer queries and provide correct solutions to ensure there are no customer complaints. Follow all compliance guidelines (regulatory and legislative) for each activity released from time to time. Ensure that all audit requirements of the bank are met optimum audit rating. Complete all mandatory certifications required for the role (EUIN, SP Certification etc. ) Complete all learning activities/ trainings conducted by the bank from time to time. Daily entry of interaction with customers in bank s CRM system. Participate and follow all initiatives/ Campaigns/ Drives that are undertaken by the bank from time to time Qualifications Graduation/ Post-Graduation from a recognized institute Role Proficiencies Knowledge of banking regulations and norms Maintain a high level of knowledge of banking products and services Good communication (both verbal and written) skill in both English and the local language Ability to handle pressure and meet deadlines Good networking and relationship building skills #ComeAsYouAre "We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply"

About Branch Banking The branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and services. About the Role As a part of the branch banking team, Branch Relationship Officers (BROs) are responsible for providing financial solutions to customer by offering bank s products, providing service to existing and New To bank customers in the branch and adding new customers through referral generation activities and customer visits. They will be required to use their communication skills to add new customers and Cross Sell of Bank products. As part of daily cadence, BROs are required to engage with existing customers of Bank which are mapped to their portfolio for offering additional products of the bank as per the need of the customer. BROs are expected to process customer transactions and Service requests within defined turnaround time (TAT) and ensure end to end closure. BROs may also be posted as teller as per organization s requirements for processing cash transactions of customers. BROs shall introduce customers to alternate channels of banking such as Internet Banking, mobile banking, Whatsapp banking wherever possible Key Responsibilities Offering solutions and Cross selling Bank s retail banking and third party products as per assigned budgets. (Eg. Life insurance, General insurance, Mutual Funds, Loans etc. ) Achieve Business budgets as assigned by the organization on a monthly basis consistently. Generating referrals and leads of new customers for sale of bank s products. Promoting bank s products by taking part in marketing activities and customer visits outside the branch. Contact existing customers for bringing in more deposits and cross selling of bank s products. Timely and accurate processing of customer transactions and requests. Handle customer queries and provide correct solutions to ensure there are no customer complaints. Follow all compliance guidelines (regulatory and legislative) for each activity released from time to time. Ensure that all audit requirements of the bank are met optimum audit rating. Complete all mandatory certifications required for the role (EUIN, SP Certification etc. ) Complete all learning activities/ trainings conducted by the bank from time to time. Daily entry of interaction with customers in bank s CRM system. Participate and follow all initiatives/ Campaigns/ Drives that are undertaken by the bank from time to time Qualifications Graduation/ Post-Graduation from a recognized institute Role Proficiencies Knowledge of banking regulations and norms Maintain a high level of knowledge of banking products and services Good communication (both verbal and written) skill in both English and the local language Ability to handle pressure and meet deadlines Good networking and relationship building skills #ComeAsYouAre "We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply"

About Branch Banking The branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and services. About the Role As a part of the branch banking team, Branch Relationship Officers (BROs) are responsible for providing financial solutions to customer by offering bank s products, providing service to existing and New To bank customers in the branch and adding new customers through referral generation activities and customer visits. They will be required to use their communication skills to add new customers and Cross Sell of Bank products. As part of daily cadence, BROs are required to engage with existing customers of Bank which are mapped to their portfolio for offering additional products of the bank as per the need of the customer. BROs are expected to process customer transactions and Service requests within defined turnaround time (TAT) and ensure end to end closure. BROs may also be posted as teller as per organization s requirements for processing cash transactions of customers. BROs shall introduce customers to alternate channels of banking such as Internet Banking, mobile banking, Whatsapp banking wherever possible Key Responsibilities Offering solutions and Cross selling Bank s retail banking and third party products as per assigned budgets. (Eg. Life insurance, General insurance, Mutual Funds, Loans etc. ) Achieve Business budgets as assigned by the organization on a monthly basis consistently. Generating referrals and leads of new customers for sale of bank s products. Promoting bank s products by taking part in marketing activities and customer visits outside the branch. Contact existing customers for bringing in more deposits and cross selling of bank s products. Timely and accurate processing of customer transactions and requests. Handle customer queries and provide correct solutions to ensure there are no customer complaints. Follow all compliance guidelines (regulatory and legislative) for each activity released from time to time. Ensure that all audit requirements of the bank are met optimum audit rating. Complete all mandatory certifications required for the role (EUIN, SP Certification etc. ) Complete all learning activities/ trainings conducted by the bank from time to time. Daily entry of interaction with customers in bank s CRM system. Participate and follow all initiatives/ Campaigns/ Drives that are undertaken by the bank from time to time Qualifications Graduation/ Post-Graduation from a recognized institute Role Proficiencies Knowledge of banking regulations and norms Maintain a high level of knowledge of banking products and services Good communication (both verbal and written) skill in both English and the local language Ability to handle pressure and meet deadlines Good networking and relationship building skills #ComeAsYouAre "We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply"

About Branch Banking The branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and services. About the Role As a part of the branch banking team, Branch Relationship Officers (BROs) are responsible for providing financial solutions to customer by offering bank s products, providing service to existing and New To bank customers in the branch and adding new customers through referral generation activities and customer visits. They will be required to use their communication skills to add new customers and Cross Sell of Bank products. As part of daily cadence, BROs are required to engage with existing customers of Bank which are mapped to their portfolio for offering additional products of the bank as per the need of the customer. BROs are expected to process customer transactions and Service requests within defined turnaround time (TAT) and ensure end to end closure. BROs may also be posted as teller as per organization s requirements for processing cash transactions of customers. BROs shall introduce customers to alternate channels of banking such as Internet Banking, mobile banking, Whatsapp banking wherever possible Key Responsibilities Offering solutions and Cross selling Bank s retail banking and third party products as per assigned budgets. (Eg. Life insurance, General insurance, Mutual Funds, Loans etc. ) Achieve Business budgets as assigned by the organization on a monthly basis consistently. Generating referrals and leads of new customers for sale of bank s products. Promoting bank s products by taking part in marketing activities and customer visits outside the branch. Contact existing customers for bringing in more deposits and cross selling of bank s products. Timely and accurate processing of customer transactions and requests. Handle customer queries and provide correct solutions to ensure there are no customer complaints. Follow all compliance guidelines (regulatory and legislative) for each activity released from time to time. Ensure that all audit requirements of the bank are met optimum audit rating. Complete all mandatory certifications required for the role (EUIN, SP Certification etc. ) Complete all learning activities/ trainings conducted by the bank from time to time. Daily entry of interaction with customers in bank s CRM system. Participate and follow all initiatives/ Campaigns/ Drives that are undertaken by the bank from time to time Qualifications Graduation/ Post-Graduation from a recognized institute Role Proficiencies Knowledge of banking regulations and norms Maintain a high level of knowledge of banking products and services Good communication (both verbal and written) skill in both English and the local language Ability to handle pressure and meet deadlines Good networking and relationship building skills #ComeAsYouAre "We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply"

About Branch Banking The branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and services. About the Role The Relationship Manager will be responsible for nurturing client relationships through continuous client engagements and risk profiling. The RM will be responsible for identification of potential customers and providing them customized solutions as per their requirements. The position entails client management and acquisition with a key focus on expanding the Asset under Management. Key capabilities include working in a dynamic and fast-paced environment with cross-functional teams to design, collaborate with multiple stakeholders and provide tailored investment products aligned to customer needs. The center of all client engagements will be to ensure superior customer experience Key Skills Client relationship management : Strong interpersonal skills to build and maintain high trust and long term relationship with clients Communication : Excellent verbal and communication skills for conveying complex concepts clearly Sales and Negotiation Skills : Proven track record in sales, with the ability to meet and exceed targets. Financial Acumen : In-depth understanding of banking products, services, and financial markets. Ability to analyse financial statements and provide sound financial advice. Problem-Solving AbilitiesStrong analytical and problem-solving skills to address needs and challenges. Key Responsibilities Provide financial solutions to the Priority customers while maintaining high service standards Maintain complete customer profile including the risk profile, demographics and assets in the bank Enrich relationships and garner higher wallet share through customer engagement activities Deepen the existing relationships by cross selling the Banks products and services/ third party investment products Identify potential customers who can be sold tailored products to enhance product penetration Acquire new customers by converting referral leads Achieve targets as assigned by the organization on a monthly basis Record and track all engagement activities through the CRM system Comply with KYC/SEBI rules, regulations, and legislation governing the Bank Qualifications Graduation/ Post graduation from a recognized institute 6-10 years managing High Net worth clients Role Proficiencies Knowledge of banking products and services Ability to manage complex client situations Good communication (both verbal and written) skill in both English and the local language Ability to handle pressure and meet deadlines Good networking and relationship building skills.

Branch Gold Loan Officer INTERNAL USAGE: (to be removed before publishing externally) No. of Vacancies Manager Branch Operations Head Is a Team leader N Team Size 0 Grade Officer, AM, DM Business Rural Lending Department Rural Lending Gold Sub - Department NA Location - About Branch Banking With branches spread across the country, the branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and services About the Role Gold Loan Officer is responsible for Gold Loan Operations in the branch. Portfolio Profitability - by maintaining Pricing and Fee of the assigned territory. Productivity - To ensure the minimum benchmark ASL productivity by way of choosing right people and minimal attrition. Process and Compliance To achieve the highest level of operational and compliance superiority along with top line numbers. ---- --------------------- --------------------- Key Responsibilities To maintain relation with branch banking team in order to have smooth processing of Gold Loan cases To recruit, train, induct ASL executive in the system and motivate them to increase gold loan portfolio in association with the Branch Banking channel. To ensure that all the compliance/operational process are being followed by ASL and branch banking team, Keep providing training and constant support for a healthy and hygiene portfolio To ensure that Top line numbers are met and required productivity level is also achieved as provided and guided by Central Team. Qualifications Graduate/ MBA (Marketing) preferred from a recognized institute. 2-4 years of relevant work experience (preferably NBFC). Role Proficiencies For successful execution of the job, a candidate should possess: Proven work experience in branch banking or channel sales Solid Relationship Building Skills with experince of channel sales, team management Strong problem solving skills and willingness to roll up one s sleeves to get the job Skilled at working effectively with cross functional teams in a matrix organization Excellent written and verbal communication skills"-----------------

About Branch Banking With branches spread across the country, the branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank s customer engagement strategy across products and services About the Role Gold Loan Officer is responsible for Gold Loan Operations in the branch. Portfolio Profitability - by maintaining Pricing and Fee of the assigned territory. Productivity - To ensure the minimum benchmark ASL productivity by way of choosing right people and minimal attrition. Process and Compliance To achieve the highest level of operational and compliance superiority along with top line numbers. Key Responsibilities To maintain relation with branch banking team in order to have smooth processing of Gold Loan cases To recruit, train, induct ASL executive in the system and motivate them to increase gold loan portfolio in association with the Branch Banking channel. To ensure that all the compliance/operational process are being followed by ASL and branch banking team, Keep providing training and constant support for a healthy and hygiene portfolio To ensure that Top line numbers are met and required productivity level is also achieved as provided and guided by Central Team. Qualifications Graduate/ MBA (Marketing) preferred from a recognized institute. 2-4 years of relevant work experience (preferably NBFC). Role Proficiencies: For successful execution of the job, a candidate should possess: Proven work experience in branch banking or channel sales Solid Relationship Building Skills with experince of channel sales, team management Strong problem solving skills and willingness to roll up one s sleeves to get the job Skilled at working effectively with cross functional teams in a matrix organization Excellent written and verbal communication skills

Manage customer relationships using CRM software Ensure accurate customer data and records Coordinate with sales and customer service teams Analyze customer data and develop CRM strategies

Join Truein as a Customer Success Manager to drive product adoption, client retention, and revenue growth for enterprise and mid-market customers. Lead onboarding, training, upselling, and customer advocacy. 5+ yrs SaaS experience required. Health insurance

Key Responsibilities: - Driving the fast growing business of e-commerce and delivering the overall business for the channel - Engaging with the Key Customers by building strong business relationship to develop and deliver JBP - Planning and implementing the 6P Strategy with the customers - Engaging with Brand and Digital teams to integrate and implement the brand strategies online - Engaging with the field/ operations team to ensure business deliveries - Explore Potential business formats and stay on trend on ever evolving trends - Identifying impactful insights through engagement with platforms and using analytics tools Job Context & Challenges (Indicate type and complexity of the challenges) : eCommerce is a fast growing Channel and very dynamic, Dabur is taking ambitious goals on eCommerce and want to develop it as the fastest growing business to reach two digit % contribution in next few years. The role requires strong cross functional engagement within CP and with the Platform to be able to create new opportunities. Critical to build understanding of eCommerce understanding for the larger teams so that they can support the business. Functional linkages (Indicate the frequency and nature of linkage ) Internal: Brand Managers, Regional Managers, Customer development managers, commercial team, Area Managers, Analysts, eCommerce team, Digital Marketing, etc. External: Customers ( all functions), Stockists, Vendors/ 3P Agencies, Marketing agencies, ecommerce agencies Key Accountabilities (A collection of duties and/or responsibilities assigned) : Accountability : - Related Activities - Sales and Shares Targets - Achieving Customer Level and category-level sales values to deliver the Net Sales planned for the year - Deliver higher share than offline for all our categories - Customer Engagement - Continuous engagement with the customers, driving JBP and T2T engagement with them. Managing Customer Claims and processing them in timely manner. Executing the 6P Strategy - Ensuring all the 6P's are implemented as aligned in the quarterly Grids including Promotions, activations, Content, pricing, visibility implementation - Analytics and Sharing Best Practices - Sharing of learning's and best practices to build Future ready organization - Using the Offtakes and results of activations to build a strong CP Learning on what works and what doesn't - Using tools to identify insights to build long term plans - Identify new models that are developing in the ecommerce market and share with larger organization - Promo & Budget Planning - Planning Customer level spends and ensuring P&L at customer level is maintained - Operational efficiencies - Owning Customer level Commercial business planning(CBP) to ensure stock planning is done - Engaging with Field / operations team to ensure smooth delivery of business - Working with CSNL for transition to Direct and managing Direct deliveries Qualification: MBA in Marketing/Sales from a Tier 1 Institute Engineer from Tier 1 /Tier 2 Institute with practical exposure, experience and knowledge of the Sales (P&L). Location: Kaushambi Ghaziabad, Noida, Delhi

Role & responsibilities Managing office administration assets and upkeep of the same. Agents Contracting New Business Processing Banking of Initial & Renewal Premium Managing Petty cash & vendor payments Retention of Surrender Requests Execution of all Service Requests - Post Policy Issuance Reverting on customer queries and complaints Maintaining high NPS Scores Life and Health Claims processing Handling compliance issues Audit Rating Preferred candidate profile Graduate / Post-Graduate in any discipline. 2-3 years experience handling front end customer services Knowledge of service quality is required Language's Required English Hindi Punjabi

Job Summary We are hiring an energetic and motivated Inside Sales Associate for a leading data analytics startup with global operations. The role involves generating qualified leads, conducting research, and developing customized sales pitches to support business development efforts in analytics and technology services. Key Responsibilities Generate qualified leads for assigned analytics business unit or product Conduct detailed research on companies to identify key decision-makers and build prospect lists Customize sales pitches based on company profile and product relevance Work in collaboration with sales and marketing teams to optimize lead generation strategies Should be willing to work in the US time zone to connect with global prospects Maintain accurate records of outreach, communications, and lead statuses Candidate Profile Bachelor's degree in any stream 24 years of experience in inside sales or lead generation roles Previous experience in selling analytics, SaaS, or tech solutions is preferred Excellent communication skills both written and verbal Strong multitasking, research, and organizational skills Startup experience is a plus

We are seeking a driven and detail-oriented Inside Sales Executive to join a fast-growing B2B mobile commerce platform. The ideal candidate will have prior experience in SaaS sales, with a proven ability to generate leads, deliver product demos, and close deals in international markets like the US and Europe. Key Responsibilities Perform outbound cold calls and email campaigns to prospective customers in the US and Europe Identify prospects, plan calls, manage accounts, and work toward deal closure Deliver online product demos and sales presentations effectively Use CRM, email marketing, and analytical tools to track and optimize engagement Collaborate with the customer success team when required Contribute to customer support and account management as part of a cross-functional team Adopt a results-driven approach with meticulous attention to detail Participate in a dissent-friendly and agile work culture Embrace iterative processes, lean startup methodologies, and quick experimentation Candidate Profile Minimum 2 years of direct inside sales experience, preferably in a SaaS environment Comfortable working in a startup culture with dynamic goals Strong oral and written communication skills Self-motivated and adaptable, with a willingness to take ownership Believer in innovation, quick iteration, and customer-centric selling