Customer Care Executive

SME Cargo

0 - 3 years

1 - 2 Lacs

Ahmedabad

Posted:1 hour ago| Platform:

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Skills Required

Customer Service Client Satisfaction Client Support Customer Support Customer Care Handling Customer Queries Query Handling Inbound Calls Customer Satisfaction Complaint Handling Outbound Calling Calls Handling Customer Complaints Customer Queries Client Handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

Respond promptly to customer complaints and ensure effective resolution within defined timelines.
Handle customer queries professionally across multiple channels phone, email, and chat.
Coordinate with internal departments to streamline processes and enhance overall service delivery.
Maintain accurate records of customer interactions and document necessary follow-up actions.
Prepare and update daily MIS reports related to customer service performance and feedback.
Monitor recurring issues and suggest process improvements for better customer experience.
Ensure a high level of customer satisfaction through quality support and proactive communication.

Preferred Candidate Profile:

Excellent communication skills both verbal and written.
Strong problem-solving and interpersonal abilities.
Proficiency in MS Office, especially Excel for report generation.
Ability to multitask and manage time effectively in a fast-paced environment.
Experience in customer service or support roles will be an added advantage.

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