Home
Jobs

Customer Care Executive

2 - 7 years

4 - 9 Lacs

Posted:2 hours ago| Platform: Naukri logo

Apply

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job_Description":"
We are looking for enthusiastic folks with aget-it-done mindset to join us in this mission. For us, hard work is important,but even more important is keeping our promises, delivering on our commitments.Being a hero is good at Alike but being a team player is priceless. Andfinally, making the right choice usually mean going the difficult path, andthat is the Alike way.
The role
As a Customer Care Executive, youllserve as the bridge between our customers and their next great adventure. Yourexpertise will guide travelers, ensuring they have a seamless, exciting, andpersonalised experience. If youre passionate about exploring the world andhelping others do the same, this role is for you!
Key responsibilities
Provide prompt,text-based support (chat, email, messaging apps) to tourists for a wide rangeof services, including SIM cards, experience tickets, travel bookings, andother tourist essentials.
Occasionally handlecustomer queries via voice calls when required.
Guide customers inselecting and purchasing suitable services based on their needs andpreferences.
Assist with bookingmanagement, troubleshooting, and real-time problem resolution during thecustomer\u2019s stay.
Maintain up-to-dateknowledge of all products, services, and promotions relevant to tourists.
Ensure high levels ofcustomer satisfaction by delivering friendly, accurate, and efficient service.
Collect and relaycustomer feedback to improve service quality and offerings.
Collaborate with teammembers to achieve service targets and maintain smooth operations.
Adhere to shiftschedules, company policies, and standard operating procedures.
Keep digital records of customer interactions andtransactions accurately.

Requirements
At least 2 years\u2019experience in a customer service role in the services industry.
Experience of workingin the travel industry will be an added advantage.
Good knowledge ofpopular travel destinations, culture, and trends.
Comfortable working inshifts
Proficiency in using CRMsystems and software.
Excellent communication(both written and verbal) and negotiation skills.
Ability to work in afast-paced environment and manage multiple tasks simultaneously.
Problem-solving skillsand the ability to handle challenging customer situations with empathy and grace.


Benefits
Competitive salary and benefits
A supportive and ambitious team to help you grow

","

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
Alike Io
Alike Io

Technology / Artificial Intelligence

Silicon Valley

RecommendedJobs for You