Customer Care Executive

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About the Opportunity

We’re looking for enthusiastic and customer-focused individuals to join our team as Customer Care Executives. This is an excellent opportunity for freshers who are passionate about helping people, solving problems, and creating positive customer experiences. You’ll be part of a supportive and dynamic environment where communication, empathy, and teamwork are key to success.

Key Responsibilities

• Handle customer inquiries and resolve issues through calls, emails, and chat support.
• Provide accurate information about products and services.
• Process orders, returns, and exchanges efficiently.
• Maintain and update customer records in the system.
• Identify and escalate high-priority issues to relevant departments.
• Follow up with customers to ensure complete resolution.
• Contribute ideas to improve customer satisfaction and service efficiency.
• Ensure compliance with company policies and service standards.

Requirements

• High school diploma or equivalent (Bachelor’s degree preferred).
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency in computers and customer service software.
• Patience, empathy, and active listening skills.
• Ability to work independently and in a team.
• Flexibility to work rotational shifts, weekends, and holidays if required.

Perks & Benefits

• Competitive salary package.
• Remote work flexibility.
• Comprehensive training and mentorship.
• Growth opportunities in a customer-centric environment.