Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home

Jobs

Home
>
Jobs in Gurgaon
>
Salad Days
>
Customer Care Executive

Customer Care Executive

Salad Days

2 - 4 years

2 - 4 Lacs

Gurgaon

Posted:8 hours ago| Platform: GlassDoor logo

Apply

Skills Required

sustainability scaling network service resolve efficiency customization management reports communication excel

Work Mode

On-site

Job Type

Part Time

Job Description

Company Overview

We're Salad Days, and we're on a mission to make healthy eating delicious and convenient! Since 2014, we've been revolutionizing India's food scene with our gourmet salads. We're passionate about helping people integrate healthy, nourishing meals into their daily lives, all while upholding the highest standards of quality and sustainability. Now, we're in hyper-growth mode! We're scaling up our operations across Delhi NCR, Bengaluru, and Mumbai, and we're looking for rockstars to join our Customer Experience Team. We operate through a network of cloud kitchens and our own organic farm, so you'll get to experience the full farm-to-table journey. This is an exciting time to join Salad Days! Get ready to make a real impact on the future of healthy eating in India.

Job Overview

The Customer Care Executive at Salad Days will be responsible for providing exceptional customer service, ensuring customer satisfaction, and resolving any issues efficiently. This role involves managing customer interactions across various platforms, handling complaints, and ensuring the smooth functioning of customer care processes.

Key Responsibilities

Provide product/services information and resolve any emerging problems that our customers might face with accuracy, efficiency, and quality.
Identify and assess customers’ needs to achieve satisfaction through customization or special requests.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
Ensure the company page on all aggregators and the website is always on during operational hours.
Switch on/off products as per availability.
Attend to calls from customers & aggregators.
Check and update issues related to aggregators.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Provide accurate, valid, and complete information to management using the right methods/tools (Closing reports/Complaint matrix/Feedbacks).
Provide regular feedback for new and regular customers (daily 5 customers per unit).

Requirements

Bachelor's Degree
2 to 4 years of experience in customer service, preferably in the food service or hospitality industry.
Fluent in English & Hindi with excellent communication skills.
Strong soft skills and people skills.
Patient, empathetic, and passionately communicative.
Problem-solving attitude.
Telephone etiquette.
Proficiency in MS Excel and Google Sheets.
Thorough knowledge of the menu.

More Jobs at Salad Days

Trainee

Mumbai

Experience: Not specified

Salary: Not disclosed

Store Manager

Bengaluru

4 - 5 yrs

INR 6 - 7 Lacs

Shift Manager

Gurugram

2 - 5 yrs

INR 4 - 7 Lacs

Manager, SCM

Bengaluru

5.0 - 6.0 yrs

INR 7 - 8 Lacs

Store Manager

Bengaluru, Karnataka, India

4.0 - 4.0 yrs

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Salad Days

Food & Beverage

Greenville

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Customer Care Executive