Key Responsibilities: Respond promptly to customer complaints and ensure effective resolution within defined timelines. Handle customer queries professionally across multiple channels phone, email, and chat. Coordinate with internal departments to streamline processes and enhance overall service delivery. Maintain accurate records of customer interactions and document necessary follow-up actions. Prepare and update daily MIS reports related to customer service performance and feedback. Monitor recurring issues and suggest process improvements for better customer experience. Ensure a high level of customer satisfaction through quality support and proactive communication. Preferred Candidate Profile: Excellent communication skills both verbal and written. Strong problem-solving and interpersonal abilities. Proficiency in MS Office, especially Excel for report generation. Ability to multitask and manage time effectively in a fast-paced environment. Experience in customer service or support roles will be an added advantage.
Responsibilities: * Resolve complaints promptly * Manage customer queries via phone, email & chat * Co-ordination with inter office Dept.for process improvements and enhance service parameters * Preparation of daily MIS for the customers