CRM Executive

Job Title: CRM Executive

Location: Goregaon, Mumbai
Employment Type: Full-Time

MIN 1YR EXP AS CRM EXECUTIVE

CALL OR SEND CV @7893677269

Key Responsibilities:

• CRM Data Management:
• Maintain and update the customer database with accurate and relevant information.
• Monitor and manage customer segmentation to ensure that each customer group is targeted appropriately.
• Campaign Execution:
• Assist in the execution of email, SMS, push notifications, and WhatsApp campaigns.
• Support in the development and execution of personalized communication strategies for customer retention.
• Customer Engagement:
• Monitor customer interactions to identify opportunities for improving engagement.
• Use customer feedback and behavior data to personalize communication and enhance the customer journey.
• Automation:
• Collaborate with the marketing automation team to implement and optimize automated workflows and processes.
• Execute customer lifecycle email programs (e.g., welcome emails, post-purchase follow-ups, re-engagement campaigns).
• Reporting & Analytics:
• Track and analyze campaign performance, customer data, and key metrics (open rates, CTR, conversion rates).
• Provide regular reports and insights to the CRM Systems Manager to refine and optimize CRM strategies.
• Collaboration:
• Work with cross-functional teams (sales, marketing, customer support) to ensure CRM activities align with broader business objectives.
• Collaborate with the design team to create email and SMS templates that adhere to branding guidelines.
• CRM System Support:
• Support the CRM Systems Manager in ensuring that the CRM platform is fully functional and optimized.
• Assist in troubleshooting and resolving issues related to CRM system performance or data accuracy.
• Customer Feedback:
• Manage and respond to customer queries or complaints received via CRM tools, ensuring timely and professional resolution.
• Gather insights from customer feedback to improve CRM strategies and customer experience.
• Continuous Improvement:
• Stay up-to-date with trends in CRM practices, marketing automation, and data management to improve strategies.
• Suggest improvements to processes, workflows, and the CRM system to streamline operations.

Qualifications:

• Experience:
• 1-3 years of experience in CRM or related fields such as marketing automation, customer service, or data analysis.
• Educational Background:
• Bachelor’s degree in Marketing, Business Administration, Information Technology, or related fields.
• Technical Skills:
• Familiarity with CRM platforms like Leadsquared, Salesforce, HubSpot, or Zoho CRM.
• Analytical Skills:
• Strong analytical abilities with the ability to use CRM and marketing data to make data-driven decisions.
• Communication Skills:
• Excellent written and verbal communication skills, with the ability to craft compelling and customer-centric messages.
• Attention to Detail:
• Strong attention to detail, especially when it comes to managing customer data and tracking campaigns.
• Problem-Solving Skills:
• Ability to identify and resolve issues in CRM workflows or data discrepancies in a timely manner.

This role is an excellent opportunity for someone who is passionate about customer relationship management, data analysis, and making meaningful improvements in customer engagement through technology.

Job Types: Full-time, Permanent

Pay: ₹323,013.42 - ₹600,000.00 per year

Benefits:

• Provident Fund

Schedule:

• Morning shift

Supplemental Pay:

• Performance bonus

Education:

• Bachelor's (Preferred)

Experience:

• CRM EXECUTIVE: 1 year (Preferred)

Location:

• Goregaon, Mumbai, Maharashtra (Required)

Work Location: In person