Credit Manager
Key Result Areas Supporting Actions 4) Key Result Areas: Write the key results expected from the job and the supporting actions for each of these key result areas (For a majority of jobs typically there could be 4- 7 key result areas) To Assess and conduct detailed credit analysis & evaluation of lending proposals for approval / decision at the local level or further recommendation for approval/ decision at the Regional / National / Credit Committee levels To scrutinize the credit proposals by analyzing the client creditworthiness, business strength, market credibility, Financial statements, Income Tax returns, cash flow statements, repayment track record, average bank balance & adherence to other internal credit norms To perform direct and thorough investigation and obtain relevant credit information through personal interaction with customer. To undertake detailed external research and market feedback including banker, Suppliers, customers on the loan proposal and evaluate the proposal in accordance To interact with the Legal and Technical agencies to ensure that property risk have been understood and mitigated. To submit Credit Appraisal Memo to the Regional Credit Manager for each proposal highlighting the key risks associated with the borrower to enable a prudent credit lending decision. Ensuring no loss of revenue – by issuing proper sanction letter as per approvals are being issued, Key Result Areas Supporting Actions capturing the right deviation while assessing the case To ensure document execution from RMs & the handover of complete documentation to MOG for disbursement of loans. Ensuring proper mortgage is created in favour of ABFL. Ensuring the underlying security mortgaged is marketable and having a clear title. Significant Credit Delegation and deviation authority. Area Credit Manager have the financial delegation of up to 1.50 Crs. Introduction of high risk products like funding on industrial, warehouse and Plots properties as well as significant increase in the threshold limits of non-income base surrogate products which make experience and required skill set of person handling the portfolio extremely critical. This is unlike many banks and NBFCs which are into pure residential and commercial completed properties only. To monitor the existing portfolios based on designed formats and parameters To monitor the Mortgages portfolio performance by continual analysis of changes in fundamentals & reviewing the ratings change, analyze covenants for deviations and evaluate industry performance norms in that sector To monitor the overdue position and take appropriate steps to support the recovery process for the same. Follow up for the pending OTC and PDD documents for the location, Critical review of the pending documents. Key Result Areas Supporting Actions Monitoring and keeping an eye on loans by tracking various covenants and monitoring sanction condition put in the proposals at the time of approvals. To maintain network with other financial institutions and able to take independent local industry references for customers if required With increased delinquency and stressed levels, requirement of driving consistent monitoring of the accounts has increased the complexity of the role. Area Credit Manager and his team below plays important role in overall framework of monitoring policy whether it is identification of stressed accounts or timely exit of identified stressed account. Risk Team along with collection and business is equally responsible for resolution of delinquent account and it is critical part of their KRAs. June 2017 ending mortgage Portfolio (Ticket Size below 25 Crs and Construction finance cases) is INR 4200 Crs with average ticket Size of INR 3 Crs. Every 10 accounts going delinquent increases delinquency by 70 Basis point in the given portfolio. To adhere to compliance policies in proposal evaluation To ensure that each proposal complies with credit policies; internal & external norms of lending To be involved in continual revision of credit norms by giving requisite inputs to the management To support development of new credit policies and evaluation norms To ensure compliance with robust documentation mechanism To maintain thorough documentation process for effective tracking of proposal documents and TAT monitoring To prepare regular MIS for areas under risk management and give presentation to various stakeholders To prepare MIS & trend charts on portfolio progress/variances/defaults for all the loans during their credit life cycle & send them to the team leader/CRO Key Result Areas Supporting Actions Process Management Ensuring that end to end processes are followed as per the SOPs as defined for Mortgages at the local assessment level Ensuring proper distributor network is being followed – to avoid future fraud’s Continuous improvement in credit approval process to meet the dynamic business needs and instituting mechanisms for adherence of risk associated with the product s, safety of financed amount and customer satisfaction. Proper capturing of data in the requisite system to ensure proper MIS generation for business decisions Training implementation for Local Credit Process team, Sales team on product, processes, legal and technical aspects. Handling customer escalations and complaints during and post disbursements – replies to mailers, correspondences with co-ordination with the legal team Team Management Managing the Credit Analyst to ensure that TAT, Process and Credit Quality are adhered to. Managing team of CPAs to ensure that TAT, Process and Credit Quality are adhered to. The role also includes training and nurturing CPA’s. Training in underwriting, legal and technical. Coordinating with internal teams in case of structured transactions. Vendor Management Identifying and recommendation for Appointment of vendors at local levels including valuation, Key Result Areas Supporting Actions legal, Field Investigation Agencies, Fraud Containment Agencies. Managing TAT with various vendors – a) Field investigation, b) Lawyers, c) Technical Valuers, d) RCU agency to ensure Customer Delight Regular Training and reviewing the performance of the vendors with regular interaction and keeping eye on the other financial institution association.
