Service Dealer management for the daily complaint progress and closure with in SLA, and maintain MTTR Technical assistance to filed team in case of critical complaints, Customer handling Training to filed team at state level or on site training, and training to Key customers Failure analysis of warranty, Zero hrs. failures and other critical complaints and input to Quality team AMC/CAMC Service execution through dealers in time, and monthly invoicing to customer, provisioning for expenses, Payment collection from customer for direct service/Supplies. Offer preparation for new AMCs/Services/Supplies, and converting them into business Spares business through dealer by increasing the consumption of dealer by utilizing the potentials, a generation of business for spares/service and overhauling from corporate and institutional customers Service order and Claim approvals after due verification & FOC order tracking for timely material delivery to dealer/Customer DG Sets Pre commissioning and commissioning through service network as per SLA, Customer relationship development by visit key customer Service Dealer Development- increase technical competency of service engineer, Spares management at dealer level, support to business development through increase of AMC base, Overhauling, timely release of payment to dealer
Role & responsibilities Evaluate loan applications and assess creditworthiness to determine loan eligibility and appropriate interest rates Verify and analyse financial data, credit reports, and other relevant information to make informed loan decisions Ensure compliance with regulatory requirements and company policies Communicate with customers, dealerships, and financial institutions to gather necessary information and facilitate the loan process Monitor loan performance and take appropriate action to manage risk and minimize losses Provide exceptional customer service throughout the loan process Stay up-to-date on industry trends, market conditions, and regulatory changes that may impact the loan process Preferred candidate profile Bachelor's degree in finance, business administration, or a related field Minimum of 6 years of experience in underwriting loans, preferably in the automotive or financial services industry Knowledge of electric vehicle market trends and financing options Strong analytical and problem-solving skills Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Attention to detail and accuracy. Strong organizational and time-management skills. Proficiency in Microsoft Office and loan processing software. Perks and benefits
Role & responsibilities Review purchase requisitions (PRs), assess current purchase needs, obtain supplier quotations, compare offers, and initiate negotiation proposals. Maintain a record of all received PRs and ensure accurate tracking of purchase order (PO) data. Create POs in SAP after getting necessary approvals. Follow up daily with suppliers based on the issued POs. Identify, initiate, and implement new cost-saving initiatives. Monitor and track all POs approved by the Finance team. Issue delivery schedules to suppliers as per the production plan. Monitor and track deliveries made by suppliers. Preferred candidate profile Candidate should have min 4-6 yrs of experience in Indirect purchase Knowledge of SAP-MM Module and MS Office.
Role & responsibilities : Handling machines like VMC, HMC, Turning, Grinding, Gear Cutting, Induction Hardening, Lapping & SPM machines etc. Working with programmable logic controllers (PLCs) and CNC control systems. Diagnosing electrical problems and implementing effective solutions, including repairing, or replacing faulty components of machines as mentioned above. Regularly inspecting electrical systems, components, and equipment for safety and functionality. Installing and maintaining electrical equipment, such as motors, transformers, Generator, Compressor, and circuit breakers. Performing preventative, predictive & periodic maintenance on Machines & Electrical systems. Ensuring all electrical work complies with safety regulations. Planning and execution of shutdowns or outages. Maintaining spare parts and drawings. Maintaining records and logs of maintenance and repair activities. Collaborating with other maintenance team members and contractors. Communicating effectively with supervisors and other personnel. Responding to emergency repair requests promptly. Preferred candidate profile : Knowledge of breakdown/ preventive maintenance of machines like VMC, HMC, Turning, Grinding, Gear cutting, Induction Hardening, Lapping & SPM machines etc. Operation & Maintenance of HT & LT electrical systems & switch gears. Troubleshooting and problem-solving of CNC controls like Fanuc, Siemens etc. Troubleshooting and problem-solving of PLC controls like Mitsubishi, Delta, Alen Bradly etc. Maintaining PM records, Checklist (Daily/Weekly/Monthly) Maintenance of utility equipments like generator, air compressor, cooling tower, dryer, chiller, pump house etc. Spare part management. Effective Communication skills. Collaboration with team.
Role & responsibilities : 1) CNC & OTHER EQUIPMENT MAINTENANACE: Fair experience of Preventive, breakdown maintenance of Siemens, Fanuc & PLCs for manufacturing equipment & Utility equipment with prompt spare Planning, improvement & kaizens, MTTR, MTBF and condition monitoring etc. 2) Through PM planning & execution of Electrical & CNC controls. Machine Automation practices. Multi plant horizontal deployment of improvements, Kaizens & Poka-Yoke. 3) ENERGY MANAGEMENT: Sound knowledge of energy conservation with upgraded maintenance practices by monitoring cell wise consumption, energy audit, power quality management. 4) SAP PM/MM: Exposure to PM module and material module for maintaining daily & monthly reporting. As a System user - Updating PM & breakdown record, machine history card, spare & consumable consumption monitoring, Making PR/PO etc. 5) MIS: Data management for all maintenance measurables (MTTR, MTBF, BD %, power Units, kaizens, maintenance cost etc., prepare IATF, IMS docs. and process measurable monitoring. Training subordinates to improve skill level will be a part of the responsibilities. Preferred candidate profile : Thorough knowledge of CNC/PLC maintenance (Siemens, Fanuc & others), Machine shop management, Utility maintenance. Experience of handling machine control, breakdowns, up-gradation, Reconditioning and life enhancement. Experience of Plant maintenance Objectives & best practices Exposure to SAP PM & MM modules for making Vendor code, Part code, PR, PO, various report generation etc. Hands on 5S &TPM practices.
Role & responsibilities Monitor overdue vehicle finance accounts and initiate recovery efforts through calls, emails, and digital platforms. Analyze repayment behaviour and trends to identify high-risk accounts. Collaborate with the field collections team and legal department for follow-ups, repossession, and legal action as needed. Maintain detailed records of all collection activities in the loan management system (LMS). Prepare and present collection performance reports (DPD buckets, roll rates, flow-through) to management. Recommend payment restructuring or settlements for distressed accounts as per policy. Ensure adherence to regulatory norms (RBI guidelines) and internal risk policies. Support automation and digitization of collection processes through tools like dialers, bots, or customer apps. Work closely with cross-functional teams including Risk, Sales, Legal, and Tech to improve collection outcomes. Preferred candidate profile Bachelors degree in finance, Business, or related field (MBA preferred) 2–5 years of relevant experience in vehicle finance / NBFC / fintech collections Familiarity with credit bureau reports (CIBIL, Equifax) and RBI collections framework Interested candidates can send their resume to hr@evfin.co
AM (COE ) Electrical and Electronics - Should know the working principles of automotive sensors, actuators, EGR valve, ECU / ECM, Controllers interface, dashboard cluster. - Should know Starter motor and alternator validation process. - Understanding of Automotive wiring harness drawing. - Trouble shooting Electronic Fuel Injection system. - Software awareness INCA, VISU, Peak CAN, CALTERM. - DTC (Diagnostics Trouble Code) calibration / verification / validation. - Awareness of microcontroller and its interfaces with sensors and actuators. - Should know CAN bus protocol. - Awareness if CRDi and MPFI fuel injection system.
Role & responsibilities To achieve assigned DG sets/ Genset sales targets in units & value in the assigned areas. To create awareness about GCL DG sets/Genset in assigned areas across all business segments. To ensure good presales, during sales & post sales response to keep customers delighted with GCL services. Regional sales experience preferably in DG sets/Genset industry in relevant region will be essential Preferred candidate profile Same Region Good written & verbal communication
Role & responsibilities Study and analysis of component / assembly drawings, 3D models, GD&T received from R& D /Suppliers & preparation of conceptual fixture /tools layouts for machining as well as assembly parts. Preparation & release of various QMS documents like SOP, Control Plan, Process flow chart, PFMEA. Design of Position Gauges (conceptually) required for Assembly /machining parts on Auto cad/Pro E as per process requirement. Preparation & releases of semi finish drawings of 5C components as per requirements/strategy. Preparation of shop/cell layout for various improvement projects like of capacity expansion, reduction in material handling, fatigue reduction & improvement of ergonomics. Preferred candidate profile Should have knowledge of various machining processes on VMC & HMC's, knowledge of Assembly processes. Knowledge of Auto cad, 3D modeling on Pro E. Well versed with Auto Cad, Pro E. Strong experience in process/fixture design and machining shop & assembly. Knowledge of materials, cutting tools, cutting parameters, clamping/fixturing principles
Ability to explain complicated concepts clearly Role & responsibilities Provide technical support and troubleshooting assistance for electronic systems & parts like sensors, actuators, display boards, wire harness, motors, controllers etc. at supplier end. Conduct PPAP audit, Process audit, Product audit for electronic systems parts. Working knowledge about IATF / ISO 9000 QMS including core tools FMEA / SPC/ MSA/ PPAP/ APQP. Work closely with other departments such as R&D, manufacturing, and quality control to ensure seamless integration of electronic systems. Manage the lifecycle of electronic products, from concept through to production and maintenance. Including failure analysis through 8D Approach. Ensuring adherence to product safety & quality standards, driving the innovation & efficiency of electronic systems in our operations. Preferred candidate profile B.E. Electrical/ Electronics with min. 10 yrs of experience. Engine and electronic part knowledge , circuit design, microcontrollers, and embedded systems.,Sensors, starters & generators, Control panel basics and troubleshooting & Proprietary Electrical system. Hands on experience of electronics parts quality trouble shooting. Knowledge of Quality Warranty management system. Strong Communication skill. Ability to explain complicated concepts clearly. Proficiency in creating and delivering training materials / quick check SOP . Perks and benefits
Role & responsibilities 1. Process planning & control Assembly Testing, Packing of Engine Manufacturing 2. Capacity planning & Expansion & budgeting, layout approval, Scope of supply [SOS], Request for quotation [RFQ], Operation Picture Sheet [OPS], Machine selection, procurement, as per capacity & process requirement, expense budgets, capital forecasts and expenditures 3. Equipment ordering with detail Technical & commercial negotiation with vendor for Revenue & capital items, PO creation, follow-up as per time plan, 4. Pre dispatch machine inspection at supplier end. Checking m/c as per test charts & conducts trial as per SOS, on-time delivery, 5. Assessment, installation & commissioning of new equipment/ assembly line / Plant, Process, Store layout design, changes with excellent process capabilities, 6. Improve productivity, to reduce operator fatigue, reduce takt time, improve tool life & quality from tool room & external suppliers, Establishes standards of Toolings, Process, documentations, 7. Design, developing, modification & timely availability of fixture, tools & Gauges, 8. Support for Smooth manufacturing operation for Transmission & Engine assembly with product design & process requirements, Process Digitalization, 9. To update, develop & release Process flow chart [PFC], Process failure mode effective analysis [PFMEA], and Control Plan (CP), Standard operation sheet (SOP), 10. Basic knowledge of Kaizen, PQCDSM, Lean manufacturing & Just in time [JIT], OHSE (Occupational Safety and Health Administration), First Time Right, World class manufacturing, 11. De-Skilling of Critical Processes by providing trainings, automation, Digital Displays, tools & gauges, 12. Improve Material Handling Flow in ATP, Motion Study. 13. Hand on Experience of ISO & IATF, OHAS documentations & audits Preferred candidate profile Possess experience in the field of Engine Assembly Process with planning new assembly line, machines, fixture, tooling, and gauges with Automation. Knowledge in the field of Engine Testing Process, Data Acquisitions. Should have exposure in setting up Green field Project / Brownfield Project. Knowledge of Industry 4.0, World class manufacturing, new product developments with Digital & Electronic systems Knowledge of Benchmarking & Process innovation. Should have done Cost Reduction / Saving projects. Experience in doing APQP & PPAP certification for New & exiting Product. Should have hands on Experience in Process Flow Chart, Control Plan, SOP, PFMEA, DAP, etc. Should have handled Capital procurement projects for capacity enhancement & improvements. Good analytical and Equipment & Process problem solving skills having CFT approach Should be able to deliver training to plant operators/engineers. Knowledge of SAP is must. Perks and benefits
Role & responsibilities Technical Issue Resolution & Troubleshoot customer-reported problems (Engine parts , electrical system-related). Diagnose and resolve customer complaints related to engine performance, defects, or service. Coordinate with technical teams, dealerships, or service centres to resolve complex issues. Warranty and Service Management Lead team for Process warranty claims and communicate warranty policies clearly to customers. Schedule warranty receipt material , SAP inwarding and payment processing. Documentation and Reporting Maintain detailed records of customer interactions, complaints, and service requests. Generate reports on warranty MIS issues to improve products and services. Customer Feedback Collect and analyse customer feedback to identify areas for improvement. Work with product development and quality teams to enhance customer satisfaction. Product Knowledge Stay updated on new vehicle models, technologies, recalls, and industry standards. Train and assist new support staff on product details and customer handling protocols. Communication Clearly and professionally communicate with customers plant & service teams. Manage situations to maintain customer satisfaction. Knowledge/ Experience : Automotive Product Knowledge Understanding of engine models, features, and specifications. Familiarity with automotive parts, maintenance procedures, and warranty terms. Customer Service Principles Techniques for effective communication, problem-solving, and conflict resolution. Knowledge of customer relationship management. Technical Understanding Basic mechanical and electrical concepts related to Engines and vehicles. Ability to interpret technical documents, service manuals, and diagnostic reports. Company Policies and Procedures Knowledge of companys warranty, service, and recall policies. Awareness of safety regulations and industry compliance standards. IT and Software Skills Proficiency in Microsoft Office and SAP QM module Familiarity with Diagnostic software is a plus Experience : BE Mech : 6 to 10 years experience in Auto industries. Customer Support Experience Prior experience in a customer-facing role, preferably in automotive or technical support. Handling customer inquiries, complaints, and service requests efficiently. Problem-Solving and Issue Resolution Experience troubleshooting customer problems and coordinating solutions. Managing escalation processes and follow-ups to ensure customer satisfaction. Cross-Functional Collaboration Working with sales teams, service technicians, and product engineers. Coordinating between customers and internal departments for smooth resolution. Handling multiple customers Experience managing multiple customer cases simultaneously. Ability to work by meeting response time targets. Use of Support Tools & Practical experience to track and manage customer interactions. Familiarity with documenting cases, generating reports, and analyzing customer data.
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