Corporate System Support Manager

5 years

0 Lacs

Posted:4 weeks ago| Platform: Linkedin logo

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Work Mode

Remote

Job Type

Full Time

Job Description

Corporate System Support Manager

As a cybersecurity company, we prioritize strong security posture and compliance in every aspect of our IT operations. The ideal candidate brings a balance of technical expertise, team leadership, and a proactive approach to continuous improvement.


Key Responsibilities:

  • Lead, mentor, and manage the

    Corporate System Support team

    , ensuring effective resolution of service desk requests, incidents, and escalations.
  • Own the end-to-end support lifecycle for

    internal systems

    , including user endpoints, collaboration tools (e.g., Slack, Zoom, Office 365), and SaaS platforms.
  • Ensure high levels of

    service quality, user satisfaction

    , and compliance with SLAs.
  • Collaborate with InfoSec and IT Infrastructure teams to enforce

    security best practices

    , including endpoint protection, access control, patching, and device encryption.
  • Oversee

    onboarding and offboarding processes

    , ensuring access is provisioned and revoked according to policy.
  • Manage and optimize

    IT service management (ITSM)

    tools and workflows (e.g., Jira Service Management, ServiceNow).
  • Analyze support trends and metrics to identify

    root causes, recurring issues, and opportunities for automation

    or self-service improvements.
  • Support

    compliance and audit readiness

    (e.g., SOC 2, ISO 27001) by maintaining accurate system documentation and process adherence.
  • Maintain inventory of hardware and software assets across the organization.
  • Partner with internal stakeholders to improve the

    employee technology experience

    , especially in hybrid and remote work environments.




Requirements:

  • 5+ years of experience in corporate IT support or systems administration, including

    2+ years in a team leadership or managerial role

    .
  • Strong technical background supporting

    macOS, Windows, and cloud-based SaaS platforms

    (e.g., Google Workspace, Microsoft 365, Okta, Zoom).
  • Familiarity with

    security best practices

    for corporate environments, including encryption, MFA, and access management.
  • Experience managing

    ITSM systems

    and building workflows to streamline operations.
  • Excellent communication, leadership, and customer service skills.
  • Proven ability to thrive in fast-paced,

    security- and compliance-driven organizations

    .


Preferred Qualifications:

  • Experience in a

    cybersecurity, SaaS, or regulated industry

    .
  • Knowledge of compliance frameworks (e.g.,

    SOC 2, ISO 27001, NIST, GDPR

    ).
  • Experience with

    endpoint management tools

    (e.g., Jamf, Intune, Kandji) and scripting (e.g., PowerShell, Bash, Python).
  • Certifications such as

    ITIL, CompTIA Security+, or Microsoft Certified: Modern Desktop Administrator Associate

    .


What We Offer:

  • A leadership opportunity in a mission-driven, security-focused company.
  • A collaborative environment where technology and security are central to our success.
  • Competitive compensation, equity options, and benefits.
  • The chance to make a meaningful impact on the

    efficiency and security

    of our global workforce.

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