Corporate System Support Manager

Corporate System Support Manager

As a cybersecurity company, we prioritize strong security posture and compliance in every aspect of our IT operations. The ideal candidate brings a balance of technical expertise, team leadership, and a proactive approach to continuous improvement.

Key Responsibilities:

• Lead, mentor, and manage the

  Corporate System Support team

  , ensuring effective resolution of service desk requests, incidents, and escalations.
• Own the end-to-end support lifecycle for

  internal systems

  , including user endpoints, collaboration tools (e.g., Slack, Zoom, Office 365), and SaaS platforms.
• Ensure high levels of

  service quality, user satisfaction

  , and compliance with SLAs.
• Collaborate with InfoSec and IT Infrastructure teams to enforce

  security best practices

  , including endpoint protection, access control, patching, and device encryption.
• Oversee

  onboarding and offboarding processes

  , ensuring access is provisioned and revoked according to policy.
• Manage and optimize

  IT service management (ITSM)

  tools and workflows (e.g., Jira Service Management, ServiceNow).
• Analyze support trends and metrics to identify

  root causes, recurring issues, and opportunities for automation

  or self-service improvements.
• Support

  compliance and audit readiness

  (e.g., SOC 2, ISO 27001) by maintaining accurate system documentation and process adherence.
• Maintain inventory of hardware and software assets across the organization.
• Partner with internal stakeholders to improve the

  employee technology experience

  , especially in hybrid and remote work environments.

Requirements:

• 5+ years of experience in corporate IT support or systems administration, including

  2+ years in a team leadership or managerial role

  .
• Strong technical background supporting

  macOS, Windows, and cloud-based SaaS platforms

  (e.g., Google Workspace, Microsoft 365, Okta, Zoom).
• Familiarity with

  security best practices

  for corporate environments, including encryption, MFA, and access management.
• Experience managing

  ITSM systems

  and building workflows to streamline operations.
• Excellent communication, leadership, and customer service skills.
• Proven ability to thrive in fast-paced,

  security- and compliance-driven organizations

  .

Preferred Qualifications:

• Experience in a

  cybersecurity, SaaS, or regulated industry

  .
• Knowledge of compliance frameworks (e.g.,

  SOC 2, ISO 27001, NIST, GDPR

  ).
• Experience with

  endpoint management tools

  (e.g., Jamf, Intune, Kandji) and scripting (e.g., PowerShell, Bash, Python).
• Certifications such as

  ITIL, CompTIA Security+, or Microsoft Certified: Modern Desktop Administrator Associate

  .

What We Offer:

• A leadership opportunity in a mission-driven, security-focused company.
• A collaborative environment where technology and security are central to our success.
• Competitive compensation, equity options, and benefits.
• The chance to make a meaningful impact on the

  efficiency and security

  of our global workforce.