Content Development Manager

ROLE : Content Development Manager

LOCATION : Bangalore / Gurgaon

YEARS OF EXPERIENCE : 8+ Years

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

Role and Key Responsibilities:

* Develop and implement a learning content strategy aligned with business and operational goals.

* Identify training needs based on process changes, client requirements, and performance data, TNA/TNIs

* Plan and manage the content development roadmap and deliver

* Collaborate with operations, quality, HR, and client teams to gather inputs and validate content.

* Ensure team productivity, skill development, and adherence to timelines.

* Oversee the creation of engaging, process-specific, and role-based learning content.

* Ensure use of instructional design models (e.g., ADDIE, Bloom’s Taxonomy) and adult learning principles.

* Promote the use of interactive formats like e-learning modules, simulations, videos, and job aids.

* Review and approve content to ensure accuracy, consistency, and compliance with client and regulatory standards.

* Maintain version control and documentation of all learning materials.

* Ensure content is accessible and inclusive for diverse learner groups.

* Leverage Learning Management Systems (LMS) and authoring tools (e.g., Articulate, Captivate, Vyond, Synthesia).

* Integrate AI, analytics, and gamification to enhance learner engagement and track effectiveness.

* Stay updated with emerging learning technologies and trends.

* Use Kirkpatrick’s model or similar frameworks to evaluate training effectiveness.

* Analyze learner feedback, performance metrics, and business outcomes to refine content.

* Drive a culture of continuous learning and innovation.

* Act as a point of contact for client regarding training content.

* Present content strategies, updates, and impact reports to internal and external stakeholders.

* Ensure alignment with Service Level Agreements (SLAs) and client expectations.

Key Skills and knowledge:

• Minimum Eight years experience of leading a team of Content Developers, creating E-Learning /ILT / Video based learning

• Minimum three years experience of developing content strategy collaborating to solve complex challenges

• Experienced in creating constructive learning module for training needs.

• Evaluate, proofread, measure content effectiveness.

• Working knowledge of content authoring tools – Articulate, Captivate, etc, image and video creating and editing tools, Adobe Creative Cloud, etc and audio and voice over platforms

• Proficient in MS office and Google Suites,

• Knowledge of AI based content authoring tools

• Good understanding of LMS

• Able to front end client meeting via good presentations skills

• Understanding of SCORM, AICC, and xAPI standards for e-learning content.

• Basic understanding of HTML5/CSS will be beneficial.

Educational qualification: Graduate