1213 Conflict Resolution Jobs - Page 34

Position Summary Passionate about complex Program Management, execution and Agile Processes (SAFE). You want to see empowered teams that develop high quality software in an efficient manner. You see the world a little differently than your peers. Everywhere you look, there s possibility and opportunity for improvement. You don t see problems, you see boundaries to push and challenges to solve. You believe agile teams provide the best opportunity for teams to succeed. You enjoy being part of a team that is building software solutions that make life easier, and you enjoy helping others grow and develop - making the team successful. Position responsibilities: Own the Agile process (Release Train Engineer, Scrum, Kanban, Squad etc), ensuring that it is adhered to Protects the Team, keeping their execution and delivery focused on the committed sprint work Remove impediments in a timely manner and detect hidden problems Provide training for new members and refresher sessions for existing teams. Schedule and facilitate all scrum ceremonies Generate and analyze metrics to monitor and improve the team s velocity, software quality and efficiency Encourage self-organization and empowerment of the Team, making sure other parties do not make commitments on behalf of the team Assist the Product Owner (PO) and delivery leads with backlog maintenance and grooming. Enact change & continuous improvement to increase the productivity and efficiency of the team and quality of deliverables Work with other Release Train Engineers, POs and Agile Coaches to increase the effectiveness of scrum across the organization Support team building and development by utilizing the abilities and skills of individuals and fostering a Feedback culture Use social media and blogs to keep abreast of emerging tools and techniques within the Scrum/Agile/Scaled Agile domain Basic Requirements Passionate about Agile; You understand the benefits of the agile process and empowered teams and share that passion with the team. Never content; While you celebrate team accomplishments, you are always helping the teams to find opportunities to improve. Energetic and creative; Always looking at ways to keep ceremonies interesting and interactive A bit of a perfectionist, but in all the best ways; People trust you to make the right call quickly and confidently. The one everyone wants on their team; You simply bring out the best in other people A Bachelor s Degree in Computer Science or related field A minimum of 6 years of experience in the software field with a minimum of 3 years experience in an agile environment Experience as a Scrum Master for a software development team that was diligently applying Agile principles, practices, theory and Scrum Values; CSM certification is a plus Experience with Jira or other tools utilized in an agile development environment. Strong use of MS Office Tools (Word, Excel, MS Project or equivalent, PowerPoint) Ability to effectively manage time, prioritize work, multi-task across many assignments and delegate to team members; including cross functional team members. Good skills and knowledge of openness, servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency Previous experience as a traditional Project Manager/coordinator Experience generating Metrics and Report Strong analytic and problem-solving skill Excellent written and verbal communication skills Exceptional teamwork and collaboration skills Preferred Requirements Experience or exposure to either Site Reliability Engineering or ITIL Experience working in a scaled Agile environment, such as SAFe, is a huge bonus Additionally, Cloud/SAAS, PaaS development experience especially with cloud technologies such as Docker, Kubernetes and Google Cloud would be helpful Experience working with high volume transaction systems Experience with developing software for Financial Institutions

At PowerSchool, we are a dedicated team of innovators guided by our shared purpose of powering personalized education for students around the world. From the central office to the classroom to the home, PowerSchool supports the entire educational ecosystem as the global leader of cloud-based software for K-12 education. Our employees make it all possible, and a career with us means you re joining a successful team committed to engaging, empowering, and improving the K-12 education experience everywhere. Team Overview Our Success and Renewals team ensures our partners in educational technology achieve their desired outcomes, serving as champions of our customers needs. Through collaboration, strong relationships, and advocacy, the Success team positively impacts customer retention through proactive engagement and delivering excellence to our customers. Job Purpose The Senior Associate Renewals Manager role is responsible for overseeing, forecasting, and closing subscription renewals in their assigned book of business. You will have direct engagement with customers, work collaboratively with the overall account team consisting of Sales, Customer Success, Services and Support. Your primary goals will be to maximize retention, minimize churn, and uncover upsell/cross-sell opportunities for new products and services. Responsibilities Description Essential duties and responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Oversee a high volume, transactional book of business Engage with customers approx 120 days prior to expiration Propose Services and training credits and Premium Support Evaluate coterm opportunities to streamline transaction processes Understand negotiation tactics Identify upsell/cross-sell/expansion opportunities Develop understanding of customer s approval processes and budget cycle Know how to identify risks and collaborate with overall account team and leadership to mitigate such risks Maintain consistent updates of Salesforce CRM tool for pipeline management Ensure accurate forecast of renewals pipeline as defined by the business Other duties as assigned Qualifications Minimum Qualifications To be considered for and to perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Qualifications include: 4-6 years prior experience in Renewals Management Proficient in Microsoft Office suite with an intermediate knowledge of Excel Salesforce or prior CRM experience required Ability to multi-task and meet metric deadlines Strong problem solving, reasoning skills and an eye for details Strong oral, written and interpersonal skills Strong customer service and conflict resolution skills Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes Associate degree or equivalent work experience, Bachelor s degree preferred EEO Commitment EEO Commitment

About Us Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount . With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery. WHY JOIN CAPCO? You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry. MAKE AN IMPACT Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services. #BEYOURSELFATWORK Capco has a tolerant, open culture that values diversity, inclusivity, and creativity. CAREER ADVANCEMENT With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands. DIVERSITY & INCLUSION We believe that diversity of people and perspective gives us a competitive advantage. MAKE AN IMPACT Job Title: PMO - Transition Manager Location: Pune Educational Qualification: MBA from a recognized institute (preferred). Experience: Minimum of 8 years of total experience. At least 6 to 8 years of relevant experience in Transition/Program Management. Experience with corporate governance, legal entity transitions, or subsidiary setups is highly desirable. Essential Experience: Proven ability to manage multiple teams and complex project scopes. Experience with managing insourcing/out scoping transitions from third-party vendors. Strong background in stakeholder management across global and regional functions. Experience in working across virtual teams and geographies. Demonstrated success in fast-paced, delivery-oriented environments. Experience in business case creation, vendor management, and change control procedures. Key Responsibilities: Define scope, goals, and deliverables aligned with business objectives. Plan and lead transition activities including documentation, risk assessments, and readiness planning. Collaborate with leadership on recruitment, team setup, and resource alignment. Identify and mitigate risks and issues, escalating when necessary. Maintain governance standards and ensure accurate project reporting. Lead knowledge transfer and handover to ensure BAU (Business as Usual) is established. Communicate project status and progress clearly to all stakeholders. Ensure projects are delivered on time and within budget. Facilitate lessons learned and recommendations post-transition. Skills: Core Skills: Excellent knowledge of project lifecycle, transition methodologies, and tools. Strong communication, interpersonal, and stakeholder influence skills. Proficiency in MS Office applications (MS Project, PowerPoint, Excel, etc.). Analytical thinking, conflict resolution, and problem-solving ability. Soft Skills: Self-motivated with a proactive mindset. Ability to adapt to changing environments and handle ambiguity. Excellent time and priority management. Fluency in English; other regional languages are a plus. Knowledge of local regulations and compliance standards. Understanding of the Pune service center ecosystem and local business environment. Key Challenges: Managing highly diversified stakeholders. Working across geographies and business functions. Aligning transitions with standardized global process design. Ensuring cost-effective and timely transitions while maintaining quality.

Essential Duties: Guiding the team and organization on how to use Agile/Scrum practices and values to delight customers. Guiding the team on how to get the most of out self-organization. Guiding the team on self-organizing to fill in the intentional gaps left in the Agile/Scrum frameworks. Removing impediments or guiding the team to remove impediments by finding the right personnel to remove the impediment . Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on healing and problem-solving. Making sure team is focused on the sprint goals and PI objectives and support the team in achieving it Facilitating getting the work done without coercion, assigning, or dictating the work. Facilitating discussion, decision making, and conflict resolution. Assisting with internal and external communication, improving transparency, and radiating information. Supporting and educating the Product Owner, especially on grooming and maintaining the product backlog. Providing all support to the team using a servant leadership style whenever possible, and leading by example. Proficient in Agile Metrices and able to coach team in gauging the deliveries. Required Skills/Experience: Total 6-8 years of IT industry experience Experience in playing the Scrum Master role for at least two year for a software development team that was diligently applying Scrum principles, practices, and theory. Good skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency. Knowledge of various techniques of doing Scrum events. Able to perform as an individual contributor. Excellent communication and mentoring skills. Experienced in collaboration and coordination with multiple agile teams Any Agile Toolset expertise Preferred Skills/Experience: Experience is playing the Scrum Master role for at least two years for a software development team that was diligently applying Scrum principles, practices, and theory. (Adjust based on your necessity) Knowledge of other Agile approaches: XP, Kanban, Crystal, FDD, etc. Certified Scrum Master Certification Awareness and experience with widely successful Agile techniques: User Stories, ATDD, TDD, Continuous Integration, Continuous Testing, Pairing, Automated Testing, Agile Games. Applicable knowledge of the technologies used by the team. Experience working in Jira We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. ."

The Human Resource Manager will lead and direct the routine functions of the Human Resources (HR) department including hiring and interviewing staff, administering pay, benefits, and leave, and enforcing company policies and practices. Responsibilities and duties: Managing employee onboarding, briefing, and off-boarding Developing, implementing, and defining hiring strategies for different positions within the company Handling employee relations, grievances, demands, as well as conflict resolution Overseeing recruitment and selecting suitable candidates Creating, managing employee policies, and maintaining personnel records and associated data Conducting employee training, assignments, and scheduling Ensuring all policies within the company are legally sound Taking disciplinary actions when required, documenting all actions Requirements Understanding of Recruitment techniques and hiring processes Knowledge of law pertaining to employment Prior experience in performance management Employee wage structure and classifications Workforce management Policy research, creation, and management Conflict de-escalation and resolution Benefits Fair compensation will be provided as per market standards Experience rapid growth and start-up culture Flexible Working Hours Open to explore, discuss and implement new ideas and processes Opportunity to work closely with the Founding Team at GalaxEye Get a chance to work with Advisors holding senior positions and decades of experience

About Us We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead. Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today! Employee Relations Lead - India, Middle East & Africa Location: India Reports to: Employee Relations Director Job Summary The Employee Relations Lead - IMEA oversees the execution of Copelands Employee Relations (ER) strategy within the IMEA region. They serve as the primary point of contact for all ER matters across India, the Middle East, and Africa, ensuring consistent policy application, effective case management, and strong partnership with HR and site leadership teams. This includes addressing region-specific labor/industrial relations issues such as union strategy, statutory consultation procedures, and other ER-related regulatory or socio-political considerations, in partnership with Legal and local HR where appropriate. The Lead drives centralized ER service delivery, maintaining direct ownership of case management activities, performance improvement support, and policy compliance across the region. In countries with minimal headcount or specialized local requirements, the Lead may partner with Business-Facing HR (BFHR) to deliver hybrid support. They collaborate closely with the global ER COE to maintain standardized processes, reporting, and service levels. Key Responsibilities Lead and manage employee relations activities within the IMEA region, ensuring timely and fair case resolution in alignment with global ER policies and practices. Provide direct ER leadership over the India business in particular, as the largest business in the region. Support labor/industrial relations strategy across the region, including union engagement, worker committee processes, and required consultation protocols under local law. Serve as the primary escalation point for complex and high-risk ER cases, partnering with Legal and other stakeholders as needed. Directly manage ER case intake, investigation, resolution, and closure, ensuring a consistent, professional colleague experience across the region. Partner with regional Business-Facing HR teams to deliver hybrid ER support where needed, especially in countries with minimal headcount or unique legal complexity. Provide day-to-day direction and mentorship to regional ER Advisors, ensuring professional service delivery, skill development, and workload balance. Monitor case trends, emerging risks, and workforce issues, delivering actionable insights and recommendations to regional and global leadership. Execute the Employee Relations annual governance cycle within the region, including quarterly campaign delivery, stakeholder reporting, and process audits. Ensure full adoption of ER case management protocols in ServiceNow, including accurate logging, escalation, documentation, and timely case closure. Deliver coaching and education to site leaders on performance management, conflict resolution, workplace expectations, and policy application. Collaborate on global ER projects and initiatives, bringing IMEA-specific insights to shape global practices, policies, and processes. Support leaders to foster a fair, consistent, and compliant employee experience aligned with Copeland s People Plan. Qualifications: Education: Bachelor s degree in Human Resources, Business Administration, or a related field; Master s degree preferred. Experience: 7+ years of experience in employee relations or HR, including regional or global support experience. 5+ years of employee relations or HR experience in India 3+ years managing complex employee relations cases required. Experience working in a centralized Employee Relations delivery model preferred. Skills: Strong leadership and delegation skills, excellent problem-solving and conflict resolution skills, team leadership experience, and expertise in handling escalated cases and performance improvement processes. Proficiency in English and Marathi required; additional languages based on region are a plus (e.g., Arabic, Hindi, French). Additional Requirements: Knowledge of regional labor laws, experience with metrics and reporting, and strong communication and interpersonal skills. Willingness to travel regionally within IMEA and occasionally globally as needed to support sites and stakeholders. Ability to work across time zones and cultural contexts. Preferred Location: Pune, India Our Commitment to Our People Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That s why everything we do is geared toward a sustainable future for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial. Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally. Flexible and competitive benefits plans offer the right options to meet your individual/family needs . We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave. Together, we have the opportunity - and the power - to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team! Our Commitment to Inclusion & Belonging At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.

Role Purpose The Configuration co-ordinator is focused on managing and maintaining the Configuration Management System and the Configuration Management Database (CMDB). The Configuration Management co-ordinator watches over the integrity of the CMDB and associated libraries. As an assistant to the Configuration Management Process Manager they report directly to him. Do The roles and responsibilities defined below indicate the co-ordinator as well as the configuration managers roles, rolled into one. The Configuration Manager is responsible for maintaining information about Configuration Items required in delivering IT services. Maintains a logical model, containing the components of the IT infrastructure (CIs) and their associations. Ensuring that all CIs are accurately registered Interfacing with other support organizations to ensure the effective use of the CMDB and Configuration Management System Maintaining and recommending improvements to facilitate effective use and integrity of the CMDB Creating reports and analyses the CMDB when requested by the Configuration Manager Ensuring that CI Owners maintain adequate Configuration Management process disciplines and systems for the CIs they own Ensuring that authorized procedures and work practices are followed Own the SACM process end to end Make sure all changes to the CIs and the CMS are controlled, audited and reported Make sure the CMS is up-to-date Define the naming conventions for the CIs Own the CMS All updates to the CMS go through the Configuration Manager Take control of both the software and hardware CIs Control of all assets and liaison with the procurement team is one of the key responsibilities Define the asset disposal policy along with the customer Work closely with the change and release team to make sure the CMS is up-to-date Conduct scheduled and also ad hoc audits of the CIs Define an audit policy and audit process covering local as well as remote CIs Handle discrepancies resulting out of the audits Maintain libraries or other storage areas to hold CIs Safeguard the integrity of the logic of the CMDB and associated libraries Configuration Librarian in particular will be responsible for the following activities Supervise and control receipt, identification, storage and withdrawal of all supported CIs Supervise the functional design and support of the CMDB and associated libraries Assist in the identification of products and CIs Maintain and provide information on the status of CIs Number, record, store and distribute Configuration Management issues Record the receipt of authorized new or revised configurations and archive superseded configurations to the appropriate library Hold master copies of documents, software, etc. Notify holders of any changes to their products or CIs Assist in conducting audits KEY SKILLS AND COMPETENCIES Good analytic and decision-making skills. Good communication skills. Good presentation skills. Must have conflict resolution abilities. Technical background with demonstrated skills in at least one or multiple IT technologies / disciplines IT hardware and Software setup, management and troubleshooting capabilities Configuration Management experience on document control, source code management, and Defect Management tools Should be able to create a CMDB repository Should have understanding of the software development lifecycle Experience of working in a multi-site environment Extensive experience with SCM tools and with build automation software Mandatory Skills: Software Asset Management. Experience: 3-5 Years.

Key Responsibilities 7 to 8 years of experience as a Scrum Master, with expertise in scaling Agile frameworks Agile Leadership: Provide strategic guidance on Agile best practices and frameworks. Facilitate Scrum Events: Lead daily stand-ups, sprint planning, reviews, and retrospectives. Mentorship & Coaching: Train and mentor Scrum Masters and Agile teams. Remove Impediments: Identify and eliminate obstacles that hinder project progress. Stakeholder Management: Collaborate with executives, product owners, and cross-functional teams. Process Optimization: Continuously refine Agile processes to enhance efficiency. Risk Management: Identify potential risks and implement mitigation strategies. Scaling Agile: Support Agile adoption across multiple teams and departments. Roles and Responsibilities Required Experience & Qualifications Proven track record of leading Agile transformations. Technical Knowledge: Strong understanding of software development life cycle (SDLC) and Agile tools (JIRA, Confluence, etc.). Leadership & Communication: Exceptional ability to coach teams and facilitate discussions. Problem-Solving: Expertise in conflict resolution and removing roadblocks. Certifications: Certified Scrum Master (CSM) or Professional Scrum Master (PSM)

Key Responsibilities Operational Oversight : Serve as the in charge for assigned operations, managing end-to-end CSC services and initiatives. Target Achievement : Collaborate closely with the team to ensure targets are met or exceeded. Team Coordination : Work with cross-functional teams to ensure that service operations are conducted efficiently and in alignment with strategic goals. Local Language Proficiency : Communicate fluently in the local language (Assamese) to support effective operations and engagement with state stakeholders. Stakeholder Management : Foster relationships with internal and external stakeholders, including local authorities and partners. Continuous Improvement : Identify and implement process improvements to enhance service delivery and operational efficiency within the assigned state. Qualifications & Skills Educational Background : B.Tech, B.E., Bachelors degree in Business Management or Engineering (CS, ECE, IT); MBA preferred. Experience : Minimum of 5 years in an operations, management, or related role, preferably with exposure to multi-state projects or regional management. Leadership Skills : Strong leadership and team management capabilities, with a proven track record of meeting operational targets. Analytical Skills : Strong analytical skills, with the ability to solve complex problems and make strategic decisions. Language Proficiency : Marathi, Assamese , Kannada, Malyalam, Marathi, Tamil, Hindi and English Candidates Willing to Relocate South India will be preferred. Location : New Delhi (Head Office) initially later on in the states

Description We are seeking experienced Customer Support Professionals with a BPO background to join our dynamic team in India. The ideal candidates will have a proven track record of providing outstanding customer service and will be equipped to handle a variety of customer inquiries effectively. Responsibilities Provide exceptional customer service to clients via phone, email, and chat. Resolve customer inquiries and issues in a timely and efficient manner. Document all customer interactions and maintain accurate records. Collaborate with team members to improve customer experience and service processes. Follow up with customers to ensure their issues are resolved and satisfaction is achieved. Skills and Qualifications 1-7 years of experience in a customer support role, preferably in a BPO environment. Strong verbal and written communication skills in English and Hindi. Proficient in using customer service software and CRM systems. Ability to handle challenging customer interactions with patience and professionalism. Strong problem-solving skills and attention to detail. Familiarity with common customer service metrics and KPIs. For Further Details, Reach Tejaswini N 9381454093

Description We are seeking a dedicated Student Counselor to provide support and guidance to students in a school environment. The ideal candidate will help students navigate their academic and personal challenges, fostering a positive and healthy learning atmosphere. Responsibilities Conduct one-on-one counseling sessions with students to address academic, personal, and social issues. Develop and implement programs to promote student well-being and mental health. Provide guidance on educational and career planning, including course selection and college applications. Collaborate with teachers, parents, and administrative staff to support student needs. Organize workshops and seminars on stress management, study skills, and time management. Maintain accurate records of counseling sessions and student progress. Skills and Qualifications A degree in Psychology, Counseling, Social Work, or a related field. Strong interpersonal and communication skills. Ability to empathize and connect with students from diverse backgrounds. Knowledge of counseling techniques and mental health resources. Familiarity with educational systems and career counseling. Strong organizational skills and attention to detail.

Description We are looking for a motivated Team Development Executive to join our team. This role is ideal for freshers or entry-level candidates who are eager to learn and grow within a dynamic work environment. Responsibilities Assist in the development and implementation of team strategies to enhance performance. Collaborate with team members to identify areas for improvement and develop training programs. Monitor team performance and provide feedback to ensure goals are met. Coordinate team-building activities and workshops to foster a positive work environment. Support the recruitment process by participating in interviews and onboarding new team members. Skills and Qualifications Strong communication and interpersonal skills. Ability to work collaboratively in a team environment. Basic knowledge of team dynamics and development strategies. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint). Strong organizational and time management skills.

Job Description Spearheaded end-to-end recruitment and on boarding processes, ensuring a seamless and efficient integration of new hires into the organization. Accurately tracked and maintained employee attendance records, ensuring compliance with organizational policies and industry standards. Designed and delivered impactful training programs to enhance employee skills, performance, and professional growth. Provided employee support through counselling and conflict resolution, fostering a positive and productive work environment. Led the daily operations of the HR department, overseeing administrative functions and ensuring alignment with organizational goals. Conducted comprehensive HR audits and managed meticulous documentation to ensure compliance with legal and regulatory requirements. Orchestrated employee engagement events and conferences, promoting team cohesion and enhancing organizational culture. Developed and implemented innovative HR policies, ensuring alignment with industry best practices and legal compliance. Addressed workplace safety concerns, managed complaints, and ensured a secure, compliant, and harmonious work environment. Led exit interviews and managed the employee separation process, ensuring a smooth transition while gathering valuable feedback for continuous improvement.

Hiring Customer Relationship Manager THIS IS AN ON-ROLL OPPORTUNITY WITH ICICI LOMBARD** Designation : - Customer Relationship Manager Role : - Handling inbound calls Shift Timing: - Male: 7:00 AM TO 12:30 PM + (Night Shifts) any 9.30 hrs shift Female: 7:00 AM TO 8:30 PM any 9.30 hrs. Week-Off : - 5 Days working 2 days rotational off Job Description : - Identifying, Handling and resolving customer queries and concerns while maintaining expected quality as per ICICI Lombard on call. Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs. Understanding multiple products and processes. Influencing customers to buy or retain product or service by following a prepared script to give product reference information Skills Require: - Graduate Mandatory Good Communication in English Max Age Criteria: 32

Description We are seeking a dedicated Customer Service Representative to join our team in India. The ideal candidate will be responsible for providing exceptional service to our customers, addressing their queries, and ensuring a positive customer experience. Responsibilities Provide accurate information and assistance to customers regarding products and services. Handle customer inquiries, complaints, and feedback in a professional manner. Maintain customer records and document interactions in the CRM system. Collaborate with team members to improve customer service processes. Stay updated on product knowledge and company policies to effectively assist customers. Skills and Qualifications 1-3 years of experience in customer service or a related field. Excellent verbal and written communication skills in English and Hindi. Strong problem-solving abilities and a customer-oriented mindset. Proficiency in using CRM software and Microsoft Office Suite. Ability to work in a fast-paced environment and manage multiple tasks.

HR Executive Roles and Responsibilities: **Looking candidates from Real estate industry** Salary: Based upon your performance and current CTC Looking for immediate joiners Coordinate end-to-end recruitment processes for site, sales, admin, and technical roles. Develop and post job descriptions, screen resumes, schedule interviews, and assist in final selection. Maintain a strong pipeline of qualified candidates for various ongoing and upcoming projects. Conduct new employee onboarding including documentation, orientation, and induction sessions. Ensure all employees are familiar with company policies, organizational culture, and compliance standards. Act as a point of contact for employee grievances and resolve issues professionally. Promote a positive work environment through employee engagement activities. Support conflict resolution, disciplinary actions, and terminations when necessary. Monitor attendance and punctuality, especially for field and site staff. Coordinate with accounts department to ensure accurate salary processing. Maintain leave records and handle leave-related queries. Identify training needs and coordinate with management to implement skill enhancement programs. Organize compliance, safety, and soft skills training relevant to the real estate sector. Ensure adherence to labor laws, PF, ESI, and other statutory compliances. Maintain up-to-date employee records including contracts, IDs, certificates, etc. Assist with audits and provide necessary HR documentation. Support implementation of appraisal systems and performance tracking. Coordinate performance reviews, goal setting, and feedback sessions. Assist in managing office administrative functions like facility management, vendor coordination, etc. Support logistics for events, meetings, and company functions. Interested candidate can share your resume to the below mentioned number Contact: Lavanya HR - 9150308303

Description We are seeking an experienced and motivated Team Leader II Domestic to join our dynamic team. The ideal candidate will have 1-2 years of experience in a supervisory role and will be responsible for leading a team to achieve operational excellence. The Team Leader will play a crucial role in developing team capabilities, driving performance, and ensuring that the team meets its goals. Responsibilities Oversee daily operations and ensure team performance meets company standards. Develop and implement strategies to improve team efficiency and productivity. Conduct regular team meetings to provide updates and gather feedback. Provide training and support to team members to enhance their skills and knowledge. Monitor and analyze team metrics to identify areas for improvement. Collaborate with other departments to ensure alignment of goals and objectives. Prepare reports for management on team performance and progress. Skills and Qualifications Bachelor's degree in Business Administration, Management, or related field. 1-2 years of experience in a team leadership or supervisory role. Strong understanding of operational processes and performance metrics. Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and project management tools. Excellent communication and interpersonal skills to manage team dynamics. Ability to analyze data and make informed decisions based on metrics. Strong problem-solving skills and ability to handle conflicts effectively.

Process - International (Chat+Upselling) Shift - Rotational Working Days - 5 days working, 2 days rotational week off Education - Graduate / Undergraduate Experience required - Fresher CTC - Around 23k in hand + annual incentives ONLY IMMEDIATE JOINERS Candidates must be good in English communication . Requirement Should be comfortable with rotational shifts. Must be good with English communication. Benefits Provident Funds Cab facilities Incentives Medical benefits

Description We are looking for a dedicated and enthusiastic Customer Service Executive with 1-5 years of experience in an international voice process to join our dynamic team. The ideal candidate will possess exceptional communication skills, a strong customer service orientation, and the ability to resolve issues effectively. You will be responsible for providing outstanding support to our global clientele and ensuring customer satisfaction at all times. Responsibilities Handle incoming customer calls and provide assistance regarding product inquiries, complaints, and technical support. Resolve customer issues and queries effectively and efficiently. Maintain a high level of professionalism and customer service during each interaction. Document customer interactions in the CRM system accurately and promptly. Work collaboratively with team members and other departments to enhance customer satisfaction. Participate in training sessions and meetings to improve skills and knowledge. Skills and Qualifications 1-5 years of experience in a customer service role, preferably in an international voice process. Proficient in English with excellent verbal and written communication skills; knowledge of additional languages is a plus. Strong problem-solving skills and the ability to think critically under pressure. Familiarity with CRM systems and practices. Ability to handle high call volumes and manage multiple tasks simultaneously. Excellent interpersonal skills and a positive attitude towards customer interaction. Basic understanding of computer systems and applications.

Role & responsibilities Handle customer inquiries, resolve issues, and provide solutions in a timely and professional manner. Utilize strong communication skills to build rapport with customers and understand their needs effectively. Work independently with minimal supervision while maintaining high levels of productivity and accuracy. Collaborate with team members to achieve common goals and objectives. Provide exceptional chat support to customers through various platforms (e.g., WhatsApp, Facebook Messenger). Preferred candidate profile Empathetic interpersonal skills: ability to understand diverse perspectives and respond appropriately. Strong time management skills; ability to prioritize tasks efficiently under pressure. Proficiency in using technology for work purposes (e.g., typing speed, computer literacy). Excellent written communication skills in English; ability to communicate clearly via text-based channels. 0-5 years of experience in non-voice process or similar role. Only Mohali and nearby candidates are eligible. Candidate must be an immediate joiner. NO PURSUING CANDIDATES. Perks and benefits PF Gratuity Health Insurance Job Details 5.5 days working Shift- 9 hours (Including 1 Hour break) Rotational Shifts/ Week-off Vaccinated double dose. Salary -25kCTC/ In-Hand 21k Location- Mohali (WFO)

Candidate should apply HRBP/BHR experience with English and South Regional Language proficiency only 1. To be the first level of Interface between HR & Operations for all HR related Initiatives and Query handling 2. Handle all queries, grievances and escalations from agents on the floor and ensure the same are resolved within committed timelines 3. Assist the L&D team in the co-ordination for JUMP / L&D initiatives 4. Assist IC team in carrying out employee engagement activities across floor 5. Support Operations in any Ad-hoc / calendarized engagement activity / R&R /etc. 6. Support HR Operations team in any compliance related activity 7. Provide HR Policy guidance and Interpretation to employees for resolution to queries on existing policies, salary, Mediclaim, insurance claims etc. 8. Support operations in conducting Regular Rewards & Recognition programs on floor 9. Co-ordinate with Training team to carry out induction program with new Joiners up to Grade II 10. Support supervisor in coordinating / execution of Induction program defined for new joining at TL & TM 11. Support / Guide operations in usage of CCMS tool for all process flows defined 1. Handle all queries, grievances and escalations from agents on the floor and ensure the same are resolved within committed timelines 2. Responsible for the roll-out and closure of Internal Job Posting (IJPs) on the floor within specific time-lines; Identifying tools of assessment/ selection in co-ordination with the OD team and implementing the same for IJP selection 3. Implementation of HR initiatives on the floor such as Early Life Intervention, HR Forums, PMS, Employee Satisfaction surveys, etc. 4. Ensure timely communication & completion of Appraisals for all teams on the floor; KRO and Appraisal Audits and Performance Awareness sessions conducted for all employees TL and above 5. Ensure Employee listening activities are planned, organized & conducted every quarter 6. Ensure closure of action planning jointly with Operations within timelines and prepare Communication pack reports for cascades to the floor. 7. Ensure Confirmation process is run efficiently in the process; meet up with all employees (E01/E02) on an EDP and effectively manage the process 8. Conduct regular refresher training on HR policies for both agents and Team Leaders to ensure clarity/awareness on HR policies and procedures 9. Own, Ideate and devise Engagement activities for the Floor 10. Organize and Conduct Employee Engagement initiatives like Fun at work activities, CSR, etc. 11. Conduct Exit Interviews for resigned employees (Grade II) and escalate issues, if any, arising of the interview. 12. Investigate and issue DAP (Disciplinary Action Plan) to employees found in violation of process/ company policies post appropriate approvals. 13. Maintain database and trackers for all BHR activities on a real time basis. 14. Ensure consistent and regular usage of BMS wrt all BHR activities on real time basis. 15. Ensure consistent usage of CCMS tool by employees across operations 16. Preparation of various BHR Reports within timelines 17. Highlight any anomalies / deviations noted within the process to Reporting Supervisor for necessary action 1. To be accessible when anyone a CSE/TL has any grievance that requires HR intervention. 2. Handle all queries, grievances and escalations from agents on the floor and ensure the same are resolved within committed timelines 3. Ensure adherence to disciplinary policies existing in the organization by employees on floor 4. Need based escalation of non-adherence to respective supervisors and operations stakeholders 5. Provide adequate support and guidance to employee in case of any medical requirements / emergencies in co-ordination with respective departments 1. Ensuring that engagement activities / listening sessions are carried out in a manner which does not impact Operations SLAs 2. Ensure clearance formalities for resigned employees are completed within committed timelines by operations. 3. Timely settlement of any advance taken from finance with regards to R&R / Fun @Work activities carried out 4. Timely issuance of Final Level CAP & Closure of Refer to BHR by operations to training team to ensure No Impact on business on account of non-performance of an individual. 5. Highlight any anomalies / deviations noted within the process to Reporting Supervisor for necessary action Domain /functional skills - Awareness of the TP Values and HR Policies - Knowledge of MS Office - Good Communication skills Critical competencies: - Delivers Customer Service - Engaging Communication - Builds Collaborative Relationships - Takes initiative to deliver team objectives - Maintains Composure - Prior HR experience preferred two years Kindly share your updated CVs and cover letter with your application

We Are Hiring for Teleperformance Position:Customer Support Associate (CSA) CONTRACTUAL FOR 3 MONTHS ONLY Qualification:Graduates/Post graduates/Undergrad either experience (Freshers and experience can also apply) Working Days & Hours: 5 days working, 2 rotational week-offs Office Location: Mansaovar Jaipur ,Rajasthan INDIA( Work from office only) Salary: 25K to 28k CTC ; ( ONLY FOR RELOCATED CANDIDATES : 10K RELOCATION BONUS ; Accomodation for 14 days Only ) Shift timings: Rotational shifts

Requirements: Fresher can apply. Should have1 Year of experience in voice process. BothUnder Graduates/Graduate and Post Graduates can apply. Should have excellent communication skills. Should be Fluent in bothEnglish and Hindi. Job Details: Experience-25 K TH 25 CTC Work From Office Virtual Interview Immediate joiners preferable Day Shifts 6 days working, 1 day rotational off Work Location: Marathahalli, Bangalore. Candidate can apply from PAN INDIA - Accommodation - 14 Days (Relocation Bonus post joining)

Role & responsibilities Strategic Business Partnership : Collaborate with business leaders to develop HR strategies that support business goals and drive organizational success. Organizational Development : Implement initiatives to improve organizational effectiveness, including change management, culture building, and employee engagement. Talent Management : Oversee talent acquisition, development, and retention strategies to ensure the organization has the right talent to meet its objectives. HR Functional Expertise : Provide expertise in areas such as performance management, compensation and benefits planning, and compliance with employment laws and regulations. Employee Relations : Address complex employee relations issues, mediate conflicts, and ensure a positive work environment. Executive Partnership : Act as a trusted advisor to senior leaders, providing insights and recommendations on HR-related matters. Data Analysis : Utilize HR analytics to make data-driven decisions that improve efficiency and guide strategic direction.

Department : OperationLocation: Pune (Need to look after PAN India sites)Designation: Key Account ManagerSalary: Upto 11.5LPA Areas of Responsibility:Security Program Development: Spearheaded the creation and management of a robustsecurity program to protect organizational assets from various threats.Risk Assessment: Conducted comprehensive security risk assessments, collaborating withinternal and external teams to identify vulnerabilities and continuously improve securitymeasures through audits and reviews.Incident Investigation: Led investigations into reported crimes, injuries, theft, and unusualincidents, ensuring thorough analysis and case management on an individual basis. Resource Management: Determined and allocated investigative resources effectively to meet case objectives, ensuring optimal outcomes.Surveillance Operations: Utilized physical, behavioral, and electronic surveillance methods togather pertinent information for investigations.Patrol and Observation: Performed regular security patrols to deter theft, embezzlement, sabotage, and trespassing while observing and reporting any unlawful activities. Access Control: Managed access to protected premises, ensuring only authorized individualswere permitted entry.Crowd Control: Executed effective crowd control measures in public areas to maintain safetyand order.Incident Response: Investigated and took lawful action on accidents, incidents, trespassing, andsuspicious activities, maintaining compliance with Security Protocols.Crisis Management: Neutralized situations calmly and tactfully, utilizing common sense andsound judgment to protect individuals and property.Safety Monitoring: Monitored for safety hazards, fire risks, and other security-relatedsituations, proactively addressing concerns.Customer Assistance: Provided assistance to customers, employees, and visitors, ensuring theirsafety and addressing any concerns.Reporting: Prepared detailed reports outlining critical findings, identifying process gaps, andproviding strategic recommendations to senior management and stakeholders.Mitigation Strategies: Recommended and implemented security protocols, policies, andprocedures to prevent future incidents.Database Management: Maintained an accurate database of fraud incidents, security breaches,threats, and accidents to inform ongoing risk management efforts.Process Improvement: Identified and implemented opportunities for investigative processimprovements, enhancing efficiency and effectiveness. Candidate must have:. Presentable, having very good communication skill,.Thorough security knowledge.. Technology and electronic security knowledge. Access control system.. Risk assessment. Vendor management.. Stakeholder engagement.. Conflict resolution skill.. People management. Crisis Management.. Emergencing handling management. Good knowledge in Ms. Office. Expert in report preparation for MBR & QBR ,etc. High in Moral and ethics Eligibility Criteria:Graduation from any streamCandidiates from Pune Preferred