Job Summary We are looking for an experienced and motivated Mid-Level Manager to oversee the implementation and operational excellence of CSC services. The ideal candidates will bring strong fluency in the local language and deep familiarity with the region. Based in New Delhi, each Manager will be responsible for supervising the achievement of targets, improving service delivery, and ensuring the smooth execution of CSC projects. Key Responsibilities Operational Oversight : Serve as the in charge for assigned operations, managing end-to-end CSC services and initiatives. Target Achievement : Collaborate closely with the team to ensure targets are met or exceeded. Team Coordination : Work with cross-functional teams to ensure that service operations are conducted efficiently and in alignment with strategic goals. Local Language Proficiency: Communicate fluently in the local language to support effective operations and engagement with state stakeholders. Stakeholder Management : Foster relationships with internal and external stakeholders, including local authorities and partners. Continuous Improvement : Identify and implement process improvements to enhance service delivery and operational efficiency within the assigned state. Qualifications & Skills Educational Background: Bachelors degree in Business Management or Engineering (CS, ECE, IT); MBA preferred. Experience : Minimum of 5 years in an operations, management, or related role, preferably with exposure to multi-state projects or regional management. Leadership Skills: Strong leadership and team management capabilities, with a proven track record of meeting operational targets. Analytical Skills: Strong analytical skills, with the ability to solve complex problems and make strategic decisions. Language Proficiency: Malyalam, Telugu, Marathi, Assamese, Kannada, Tamil, Hindi and English Candidates Willing to Relocate ins South India will be preferred. Location : New Delhi (Head Office) initially later on in the states

Roles and Responsibilities Provide exceptional customer support through phone calls, emails, and chat sessions to resolve client queries and concerns. Handle incoming calls, respond to emails, and address chat queries in a timely and professional manner. Manage help desk operations by prioritizing tasks, escalating complex issues when necessary, and maintaining accurate records of all interactions. Maintain high levels of product knowledge to effectively address client questions about products/services. Desired Candidate Profile 1-6 years of experience in a similar role (help desk or call center). Excellent communication skills for effective query handling over various channels (phone, email, chat). Strong issue resolution skills with ability to troubleshoot common problems independently. Proficiency in helpdesk management software/tools for efficient ticket tracking & reporting.

Roles and Responsibilities Identify new opportunities for financial inclusion initiatives through e-governance platforms. Collaborate with internal teams to develop strategies for effective communication with clients across various sectors (public sector). In FI vertical have to manage AEPS Transactions and target achievement . Responsible for Maintenance of data base at project level and controlling and coordinating the activities at the various stages of the project Implementing and Management IT Infrastructure and Monitor & manage the project schedules Partner public & private sector banks i.e. SBI, BOB, BRKGB,CBI, PNB , HDFC bank, ICICI bank , Axis bank, INDUSIND bank Desired Candidate Profile 4-8 years of experience in FI Banking or related fields such as E-governance, Government Projects, Govt Liasoning, PSU/Public Sector/Private Banking. Strong understanding of financial inclusion concepts and their application in the banking industry. Proven track record of successfully managing multiple projects simultaneously while meeting deadlines. Excellent relationship management skills with ability to build strong connections with key stakeholders including government officials.

Key Responsibilities Operational Oversight : Serve as the in charge for assigned operations, managing end-to-end CSC services and initiatives. Target Achievement : Collaborate closely with the team to ensure targets are met or exceeded. Team Coordination : Work with cross-functional teams to ensure that service operations are conducted efficiently and in alignment with strategic goals. Local Language Proficiency : Communicate fluently in the local language (Assamese) to support effective operations and engagement with state stakeholders. Stakeholder Management : Foster relationships with internal and external stakeholders, including local authorities and partners. Continuous Improvement : Identify and implement process improvements to enhance service delivery and operational efficiency within the assigned state. Qualifications & Skills Educational Background : B.Tech, B.E., Bachelors degree in Business Management or Engineering (CS, ECE, IT); MBA preferred. Experience : Minimum of 5 years in an operations, management, or related role, preferably with exposure to multi-state projects or regional management. Leadership Skills : Strong leadership and team management capabilities, with a proven track record of meeting operational targets. Analytical Skills : Strong analytical skills, with the ability to solve complex problems and make strategic decisions. Language Proficiency : Marathi, Assamese , Kannada, Malyalam, Marathi, Tamil, Hindi and English Candidates Willing to Relocate South India will be preferred. Location : New Delhi (Head Office) initially later on in the states

Job Purpose The FI Head will be responsible for overseeing and managing the Financial Inclusion (FI) vertical, with a focus on Government Bank Business Correspondent (BC) operations. The role requires strong leadership in monitoring, operations, and effective liaison with PSU Banks, ensuring seamless execution of FI initiatives and achievement of business targets. Role & responsibilities : Business Correspondent Operations: Oversee end-to-end operations of Government Bank BC activities, ensuring compliance with regulatory guidelines and organizational policies. Monitoring & Reporting: Develop and implement monitoring mechanisms for BC channel performance, transaction volumes, and service quality. Prepare and present periodic reports with analytics to the management. Stakeholder Management: Build and maintain strong relationships with PSU Banks, government officials, and other stakeholders to drive FI initiatives. Business Development: Identify new business opportunities, design growth strategies, and ensure achievement of financial targets for the FI vertical. Team Leadership: Lead, mentor, and motivate a team of professionals to achieve operational excellence and business objectives. Process Improvement: Continuously evaluate and enhance operational processes to improve efficiency, customer experience, and compliance. Risk & Compliance: Ensure adherence to all regulatory and compliance requirements related to BC operations. Training & Capacity Building: Organize regular training programs for BC agents and internal teams to enhance productivity and service delivery. Preferred candidate profile : Education: Graduate/Postgraduate in Business Administration, Finance, Economics, or related field. MBA preferred. Experience Minimum 5-10 years of experience in managing Government Bank BC operations, with a proven track record in monitoring, operations, and business development. Liaison Skills: Demonstrated ability to build and sustain strong relationships with PSU Banks and government agencies. Business Acumen: Sound understanding of financial inclusion products, banking operations, and rural banking ecosystem. Leadership: Experience in leading teams, driving performance, and managing large-scale projects. Interested candidates can share there resume at dolly.ahuja@csc.gov.in

Role & responsibilities: A. Tender Participation : 1. Identify relevant tenders from various government and private sources. 2. Analyze tender requirements, eligibility criteria, and technical specifications. 3. Prepare, compile, and submit tender documents, ensuring compliance with all terms and conditions. 4. Coordinate with internal departments (finance, legal, technical, and procurement) for document preparation. 5. Maintain records of all tenders, bid submissions, and results. 6. Conduct market research and competitor analysis to enhance bid strategies. 7. Manage tender queries, clarifications, and liaise with tendering authorities. B. Project Management : 1. Oversee the execution of awarded projects, ensuring adherence to contractual obligations. 2. Develop project plans, timelines, and resource allocation strategies. 3. Monitor project progress, mitigate risks, and resolve any operational challenges. 4. Ensure cost control, budget adherence, and optimal resource utilization. 5. Communicate effectively with clients, vendors, and internal teams to ensure smooth project execution. 6. Prepare and present project status reports, highlighting key milestones and risks. 7. Ensure compliance with quality, safety, and regulatory standards.