1213 Conflict Resolution Jobs - Page 35

Description We are seeking a Senior Scrum Master to join our team in India. The ideal candidate will have extensive experience in facilitating Agile practices and leading teams to achieve their project goals. This role requires a strong understanding of Scrum methodologies and the ability to coach teams towards high performance. Responsibilities Facilitate Scrum ceremonies including daily stand-ups, sprint planning, sprint reviews, and retrospectives. Guide and coach teams in Agile practices and principles to enhance their performance and delivery. Assist in the removal of impediments and foster an environment for high-performing team dynamics. Collaborate with Product Owners to manage the product backlog and ensure clarity of requirements and priorities. Support the organization in adopting Agile methodologies and practices at scale. Monitor team performance metrics and provide feedback to enhance productivity. Act as a servant leader to the development team and stakeholders. Skills and Qualifications 11-13 years of experience in a Scrum Master role or similar Agile role. Strong understanding of Agile methodologies and Scrum framework. Certified Scrum Master (CSM) or equivalent certification. Experience in coaching teams and facilitating Agile ceremonies. Excellent communication, interpersonal, and mentoring skills. Ability to manage and prioritize multiple tasks in a fast-paced environment. Proficiency in Agile project management tools such as JIRA, Confluence, etc. Experience in working with cross-functional teams and stakeholder management.

Role purpose To provide the first line of support to customers, delivering quality customer service, issue triage and effective ticket management to ensure that enquiries regarding SAP SuccessFactors processes and data are answered/ addressed timely. As the front line of HR Services, this role is key in ensuring that customers know where and how to manage processes and that complex issues are assigned to the correct user group. Customer services Managing the day to day activities in the offices.

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Do RESPONSIBILITIES Populating the CMDB Ensuring the pre-defined activities are aligned with the Change Management process Ensuring the CMS provides accurate and up to date information. Ensuring regular snapshots and Configuration Baselines are taken and protected Triggering an auditing process on the CMDB Implementing a Communications plan upon changes in the CMDB, using the RACI model. Ensuring backups are taken as appropriate Considering the usage of a Definitive Media Library as appropriate. Making recommendations for Service Improvement Plans Ensuring the Service Asset and Configuration process is performed as designed. Developing a Service Asset and Configuration Management process m Ensuring the Service Asset and Configuration Management process is fit for purpose. Ensuring process description meets objectives Sponsorship, design, and continual improvement of the process and its metrics. F ollowing the organization's policies relating to employment ? KEY SKILLS AND COMPETENCIES Good analytic and decision-making skills. Good communication skills. Good presentation skills. Must have conflict resolution abilities. Technical background with demonstrated skills in at least one or multiple IT technologies / disciplines IT hardware and Software setup, management and troubleshooting capabilities Configuration Management experience on document control, source code management, and Defect Management tools Should be able to create a CMDB repository Should have understanding of the software development lifecycle Experience of working in a multi-site environment Extensive experience with SCM tools and with build automation software ? ? ? Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Role Purpose The Configuration co-ordinator is focused on managing and maintaining the Configuration Management System and the Configuration Management Database (CMDB). The Configuration Management co-ordinator watches over the integrity of the CMDB and associated libraries. As an assistant to the Configuration Management Process Manager they report directly to him. ? Do The roles and responsibilities defined below indicate the co-ordinator as well as the configuration managers roles, rolled into one. The Configuration Manager is responsible for maintaining information about Configuration Items required in delivering IT services. Maintains a logical model, containing the components of the IT infrastructure (CIs) and their associations. Ensuring that all CI’s are accurately registered Interfacing with other support organizations to ensure the effective use of the CMDB and Configuration Management System Maintaining and recommending improvements to facilitate effective use and integrity of the CMDB Creating reports and analyses the CMDB when requested by the Configuration Manager Ensuring that CI Owners maintain adequate Configuration Management process disciplines and systems for the CIs they own Ensuring that authorized procedures and work practices are followed Own the SACM process end to end Make sure all changes to the CIs and the CMS are controlled, audited and reported Make sure the CMS is up-to-date Define the naming conventions for the CIs Own the CMS All updates to the CMS go through the Configuration Manager Take control of both the software and hardware CIs Control of all assets and liaison with the procurement team is one of the key responsibilities Define the asset disposal policy along with the customer Work closely with the change and release team to make sure the CMS is up-to-date Conduct scheduled and also ad hoc audits of the CIs Define an audit policy and audit process covering local as well as remote CIs Handle discrepancies resulting out of the audits Maintain libraries or other storage areas to hold CIs Safeguard the integrity of the logic of the CMDB and associated libraries ? Configuration Librarian in particular will be responsible for the following activities Supervise and control receipt, identification, storage and withdrawal of all supported CIs Supervise the functional design and support of the CMDB and associated libraries Assist in the identification of products and CIs Maintain and provide information on the status of CIs Number, record, store and distribute Configuration Management issues Record the receipt of authorized new or revised configurations and archive superseded configurations to the appropriate library Hold master copies of documents, software, etc. Notify holders of any changes to their products or CIs Assist in conducting audits ? KEY SKILLS AND COMPETENCIES Good analytic and decision-making skills. Good communication skills. Good presentation skills. Must have conflict resolution abilities. Technical background with demonstrated skills in at least one or multiple IT technologies / disciplines IT hardware and Software setup, management and troubleshooting capabilities Configuration Management experience on document control, source code management, and Defect Management tools Should be able to create a CMDB repository Should have understanding of the software development lifecycle Experience of working in a multi-site environment Extensive experience with SCM tools and with build automation software ? Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The Configuration co-ordinator is focused on managing and maintaining the Configuration Management System and the Configuration Management Database (CMDB). The Configuration Management co-ordinator watches over the integrity of the CMDB and associated libraries. As an assistant to the Configuration Management Process Manager they report directly to him. ? Do The roles and responsibilities defined below indicate the co-ordinator as well as the configuration managers roles, rolled into one. The Configuration Manager is responsible for maintaining information about Configuration Items required in delivering IT services. Maintains a logical model, containing the components of the IT infrastructure (CIs) and their associations. Ensuring that all CI’s are accurately registered Interfacing with other support organizations to ensure the effective use of the CMDB and Configuration Management System Maintaining and recommending improvements to facilitate effective use and integrity of the CMDB Creating reports and analyses the CMDB when requested by the Configuration Manager Ensuring that CI Owners maintain adequate Configuration Management process disciplines and systems for the CIs they own Ensuring that authorized procedures and work practices are followed Own the SACM process end to end Make sure all changes to the CIs and the CMS are controlled, audited and reported Make sure the CMS is up-to-date Define the naming conventions for the CIs Own the CMS All updates to the CMS go through the Configuration Manager Take control of both the software and hardware CIs Control of all assets and liaison with the procurement team is one of the key responsibilities Define the asset disposal policy along with the customer Work closely with the change and release team to make sure the CMS is up-to-date Conduct scheduled and also ad hoc audits of the CIs Define an audit policy and audit process covering local as well as remote CIs Handle discrepancies resulting out of the audits Maintain libraries or other storage areas to hold CIs Safeguard the integrity of the logic of the CMDB and associated libraries ? Configuration Librarian in particular will be responsible for the following activities Supervise and control receipt, identification, storage and withdrawal of all supported CIs Supervise the functional design and support of the CMDB and associated libraries Assist in the identification of products and CIs Maintain and provide information on the status of CIs Number, record, store and distribute Configuration Management issues Record the receipt of authorized new or revised configurations and archive superseded configurations to the appropriate library Hold master copies of documents, software, etc. Notify holders of any changes to their products or CIs Assist in conducting audits ? KEY SKILLS AND COMPETENCIES Good analytic and decision-making skills. Good communication skills. Good presentation skills. Must have conflict resolution abilities. Technical background with demonstrated skills in at least one or multiple IT technologies / disciplines IT hardware and Software setup, management and troubleshooting capabilities Configuration Management experience on document control, source code management, and Defect Management tools Should be able to create a CMDB repository Should have understanding of the software development lifecycle Experience of working in a multi-site environment Extensive experience with SCM tools and with build automation software ? Mandatory Skills: ITIL - IT Hardware Asset Management. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Collaborate with relevant stakeholders to drive and execute successful delivery of all HR programs including performance management, management excellence programs, and compensation reviews that attract and retain top tech talent Coach and advise managers on complex leadership and HR matters including navigating sensitive employee relations issues with expertise and empathy. Empower managers with guidance and resources to facilitate clear career pathing and leveling frameworks, fostering continuous skill enhancement and professional development opportunities for their teams Provides change management counsel and proactive support to ensure seamless adoption of organizational shifts and initiatives Assess manager and employee development training needs and conduct 1:1/group sessions as needed within a dynamic landscape Serve as a point of contact for employees; helping them navigate professional or personal issues that impact their work and career growth Work closely with other members of the global People team and cross-functional teams to ensure alignment and effective delivery of HR programs and initiatives Lead day-to-day activities related to HR policies, processes and programs Track and analyze key indicators of organizational health and recommend ways to improve Champion employee engagement initiatives, working with leaders to foster a positive and inclusive work environment. 5+ years of prior experience in the role of an HR Business Partner for a high tech company Deep understanding of HR processes, especially hands-on experience in management/leadership development, performance management and employee relations Previous experience in management/leadership development programs and/or learning and development function Strong interpersonal, communication, and presentation skills, with the ability to build rapport and trust at all levels. Strong problem-solving, conflict resolution, and decision-making abilities Able to operate at a tactical as well as strategic level Strong emotional intelligence Assertive and humble; can overcome resistance and effectively manage change Business savvy; can quickly develop the business sense to offer relevant HR solutions Fast-paced and action-oriented; can comfortably operate in ambiguity with minimal guidance A positive can-do attitude; can navigate through the challenges and find solutions Analytical thinking; can dig into data as needed to inform decisions Experience our comprehensive benefits with family medical, vision and dental coverage, a competitive base salary, and eligibility for equity awards and discretionary bonuses or commissions.

About the Job The Senior Manager, Global Service Desk is responsible for overseeing the strategic and operational delivery of IT support services, ensuring alignment with business objectives, customer satisfaction, and operational excellence. This leadership role drives continuous improvement, enhances service performance, and ensures compliance with ITIL best practices and organizational standards. The GSD Senior Manager will take on a pivotal leadership role, overseeing a potentially large team of support agents while ensuring the seamless operation of the service desk, making sure issues and service requests are addressed on time, and ensure the staff are meeting and exceeding expectations in regards to performance, defined metrics/benchmarks, and ensure that standards and processes are followed to provide effective customer service and meet requirements. They would also serve as the service-desk liaison to major business-impacting initiatives. As Senior Manager, Global Service Desk, You Will Lead and manage the day-to-day operations of a 24/7 Global Service Desk with teams working across multiple geographical locations, providing phone, email, and live chat support in line with the agreed Service Level Agreements. Demonstrate in-depth expertise in process, delivery, and operations management to ensure efficient and effective execution of operations. Provide and manage service delivery best practices, managing tickets, chats, escalations, and client expectations. Monitor metrics to ensure continual improvement on all processes, as well as to identify problem trends to reduce future service incidents. Oversee team schedules and resource capacity for each shift to ensure balancing to prevent burnout. Develop SLAs and OLAs to set expectations and measure the performance of the Global Service Desk team. Serve as an escalation point for incident resolution, providing conflict resolution to drive project quality. Own and monitor key measurements and service levels for Global Service Desk services. Responsible for ensuring all KPIs and metrics are measured and adhered to. Provide data and reporting of KPIs and trends to the IT department and others in ad-hoc, weekly, monthly, and as needed. Deep dive into processes to identify gaps and develop strategies for improvement. Responsible for mentoring and coaching the Global Service Desk leads and teams with their career plans. Focus on delivery and can direct their team to deliver Service Level Agreements that enable the business to meet its objectives. Conduct regular check-ins with all direct reports to monitor performance, track progress on the completion of work duties, and discuss successes and challenges. Conduct annual performance evaluations for all direct reports. Regularly connect with leadership and management to review Global Service Desk performance and ongoing issues. Maintain a close working relationship with internal and external stakeholders to meet Service Level Agreements. Supervise the team, manage team conflicts, and demonstrate quick decision-making capabilities to maintain sound team health. Review the teams performance regularly and provide necessary feedback and guidance for improvements. Plan, coordinate, and manage ad-hoc projects for the GSD team as needed. Serve as a key liaison between GSD and other IT and support departments. As Senior Manager, Global Service Desk, You Need Full-time Technical Graduate or relevant post-secondary degree preferred. 5+ years of experience in IT service management. 7+ years of relevant experience in managing IT Help Desk Operations or Technical Service Desk. Understand processes, delivery, and operations management. 10+ years of experience working in the Service Desk under various roles. Subject matter expert in ITIL V3 or V4 service management with a proven background in various technical disciplines and technologies. ITIL certification is desired. Additional technical certifications are an asset. Must have good logical probing, understanding, and troubleshooting skills. Must have exceptional written and oral communication skills. Technical proficiency with hands-on experience in a wide range of technologies that support and impact the Global Service Desk (GSD) operations. Positive attitude towards solving customer problems. Ability to accurately prioritize tasks and accomplish them in a timely fashion. Ability to review various processes and procedures to keep them up to date at regular intervals. Self-motivated and able to work in a fast-paced environment with the ability to think and act independently. Strong analytical and problem-solving skills. Strong relationship-building skills, can network and work well with remote stakeholders. Excellent reporting and presentation skills. Must have an eye for details and fine print. ,

Our story At Alight, we believe a company s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to Be Alight. Our Values: Champion People - be empathetic and help create a place where everyone belongs. Grow with purpose - Be inspired by our higher calling of improving lives. Be Alight - act with integrity, be real and empower others. It s why we re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com. Job Description Manager - HR Job Overview: We are seeking an experienced HR Manager with 10 years of expertise in human resources management. The ideal candidate will have a strong background in implementing HR strategies and initiatives, managing talent acquisition, employee relations, performance management, and ensuring compliance with legal and regulatory requirements. This role will be key to building and fostering a high-performance culture, to enhance the overall employee experience and contribute to the organizations success. Key Responsibilities: HR Strategy and Planning: Develop and implement HR strategies aligned with the company s business objectives. Support senior management on HR issues, including workforce management Lead the development of HR policies, procedures, and best practices. Employee Relations: Act as the primary point of contact for employee concerns, resolving issues promptly and effectively. Promote a positive work environment and support the implementation of employee engagement initiatives. Develop and maintain strong relationships with employees at all levels to address their needs and concerns. Administer legal cases and coordinate with Legal Performance Management and Development: Support business in CPM Provide support to managers on performance issues and employee development Compensation and Benefits: Manage payroll, statutory and payroll related matters along with team members Manage POSH related compliances Managing absence and leave management and tardiness. Manage employee life cycle in Alight. Compliance and Risk Management: Ensure compliance with labor laws and regulations in all HR-related processes. Advise the organization on changes to labor laws and HR best practices. Handle and resolve any legal issues related to employee relations, terminations, or HR compliance. HR Metrics and Reporting: Analyse and report on key HR metrics such as turnover, retention, and employee engagement. Use data-driven insights to propose initiatives aimed at improving workforce efficiency and satisfaction. Qualifications: Bachelors degree in Human Resources, Business Administration, or related field (Master s degree or HR certification preferred). 10+ years of experience in HR management Strong knowledge of HR best practices, employment law, and regulatory requirements. Proven ability to manage HR functions, employee relations, performance management. Excellent interpersonal, communication, and problem-solving skills. Strong managerial capabilities and team-building capabilities. Ability to work effectively in a fast-paced and dynamic environment Key Competencies: Sound managerial skills, unbiased and willingness to learn Conflict Resolution and Negotiation Data Analysis and Reporting Employee Engagement Alight requires all virtual interviews to be conducted on video. Flexible Working So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and Top 100 Company for Remote Jobs 5 years in a row. Benefits We offer programs and plans for a healthy mind, body, wallet and life because it s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Inclusion We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact alightcareers@alight.com. Equal Opportunity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ, disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting their recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict managements right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

RadicalStart InfoLab is looking for Human Resources Executive to join our dynamic team and embark on a rewarding career journey. The Human Resource Executive is responsible for supporting various human resource functions and initiatives within the organization They will assist in recruitment and selection, employee onboarding, benefits administration, employee relations, performance management, and HR compliance The Human Resource Executive plays a critical role in promoting a positive work culture and ensuring the smooth operation of HR processes Key Responsibilities:Assist in the recruitment and selection process, including job postings, resume screening, scheduling interviews, and conducting background checks Coordinate and facilitate new employee onboarding and orientation programs, ensuring a smooth transition for new hires Maintain accurate employee records and HR databases, including personnel files, benefits information, and performance evaluations Support benefits administration, including enrollment, changes, and inquiries related to employee health insurance, retirement plans, and other employee benefits Assist in the implementation and administration of performance management processes, including goal-setting, performance appraisals, and employee development plans Handle employee inquiries and provide guidance on HR policies, procedures, and benefits programs Support employee relations initiatives, including resolving employee complaints, conducting investigations, and assisting with disciplinary actions when necessary Assist in the coordination of training and development programs, including identifying training needs, scheduling sessions, and tracking attendance Stay updated on employment laws, regulations, and HR best practices to ensure compliance and make recommendations for policy updates as needed Support HR projects and initiatives, such as employee engagement programs, diversity and inclusion efforts, and culture-building activities Qualifications and Requirements:Bachelor's degree in human resources, business administration, or a related field Additional HR certifications or coursework is advantageous Proven experience in human resources or related roles, with a strong understanding of HR processes and practices Knowledge of employment laws, regulations, and HR compliance Familiarity with HRIS (Human Resource Information System) and other HR software tools Strong interpersonal and communication skills, with the ability to build rapport and establish effective working relationships with employees at all levels Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines Detail-oriented with a high level of accuracy in handling HR records and data Ability to maintain confidentiality and handle sensitive information with discretion Strong problem-solving and conflict resolution skills, with the ability to address employee concerns and issues effectively Ability to work independently and as part of a team, collaborating with colleagues to achieve HR goals and objectives Proficiency in MS Office applications, particularly Excel, Word, and PowerPoint Continuous learning mindset, staying updated on HR trends, best practices, and industry advancements

HYKON INDIA LIMITED is looking for Manager -R&D EV to join our dynamic team and embark on a rewarding career journey. Delegating responsibilities and supervising business operations Hiring, training, motivating and coaching employees as they provide attentive, efficient service to customers, assessing employee performance and providing helpful feedback and training opportunities. Resolving conflicts or complaints from customers and employees. Monitoring store activity and ensuring it is properly provisioned and staffed. Analyzing information and processes and developing more effective or efficient processes and strategies. Establishing and achieving business and profit objectives. Maintaining a clean, tidy business, ensuring that signage and displays are attractive. Generating reports and presenting information to upper-level managers or other parties. Ensuring staff members follow company policies and procedures. Other duties to ensure the overall health and success of the business.

" About the Job The Service Desk Manager (SDM) plays a critical role in the IntouchCX Global Service Desk team and will oversee the day-to-day activities of service-desk operations, ensuring users and business teams receive the support they require. The role is a combination of general management, service operations, and special projects. The Service Desk Manager will wear many hats - in addition to managing a potentially large team of support agents, they will also monitor operations to make sure issues and service requests are addressed on time, and ensure the staff are meeting and exceeding expectations in regards to performance, defined metrics/benchmarks, and ensure that standards and processes are followed to provide effective customer service and meet requirements. They would also serve as the service-desk liaison to major business-impacting initiatives. As Global Service Desk Manager, You Will Manage the day-to-day operations of a 24/7 Global Service Desk with teams working across multiple geographical locations, providing phone, email, and live chat support in line with the agreed Service Level Agreements. Demonstrate a strong understanding of process, delivery, and operations management to ensure efficient and effective execution of operations. Provide and manage service delivery best practices, managing tickets, chats, escalations, and client expectations. Monitor metrics to ensure continual improvement on all processes, as well as to identify problem trends to reduce future service incidents. Oversee team schedules and resource capacity for each shift to ensure balancing to prevent burnout. Develop SLAs and OLAs to set expectations and measure the performance of the Global Service Desk team. Serve as an escalation point for incident resolution, providing conflict resolution to drive project quality. Owner of key measurements and service levels for Global Service Desk services. Responsible for ensuring all KPIs and metrics are measured and adhered to. Provide data and reporting of KPIs and trends to the IT department and others in ad-hoc, weekly, monthly, and as needed. Deep dive into processes to identify gaps and develop strategies for improvement. Responsible for mentoring and coaching the Global Service Desk leads and teams with their career plans. Focus on delivery and can direct their team to deliver Service Level Agreements that enable the business to meet its objectives. Conduct regular check-ins with all direct reports to monitor performance, track progress on the completion of work duties, and discuss successes and challenges. Conduct annual performance evaluations for all direct reports. Regularly connect with leadership and management to review Global Service Desk performance and ongoing issues. Maintain a close working relationship with internal and external stakeholders to meet Service Level Agreements. Responsible for supervising the team, managing team conflicts, and demonstrating quick decision-making capabilities to maintain sound team health. Review the teams performance regularly and provide necessary feedback and guidance for improvements. Plan, coordinate, and manage ad-hoc projects for the GSD team as needed. Act as a liaison between GSD and other IT and support departments. As Global Service Desk Manager, You Need Full-time Technical Graduate or relevant post-secondary degree preferred. Must have 12+ years of experience in IT service management. 5+ years of relevant experience in managing IT Help Desk Operations or Technical Service Desk. Understand processes, delivery, and operations management. 7 + years of experience working in the Service Desk under various roles. Subject matter expert in ITIL V3 or V4 service management with a proven background in various technical disciplines and technologies. ITIL certification is desired. Additional technical certifications are an asset. Must have good logical probing, understanding, and troubleshooting skills. Must have exceptional written and oral communication skills. Technical awareness with hands-on knowledge and experience on various technologies. Positive attitude towards solving customer problems. Ability to accurately prioritize tasks and accomplish them in a timely fashion. Ability to review various processes and procedures to keep them up to date at regular intervals. Self-motivated and able to work in a fast-paced environment with the ability to think and act independently. Strong analytical and problem-solving skills. Strong relationship-building skills, can network and work well with remote stakeholders. Excellent reporting and presentation skills. Superior attention to detail with an eye for accuracy. ","

" About the Job The Senior Manager, Global Service Desk is responsible for overseeing the strategic and operational delivery of IT support services, ensuring alignment with business objectives, customer satisfaction, and operational excellence. This leadership role drives continuous improvement, enhances service performance, and ensures compliance with ITIL best practices and organizational standards. The GSD Senior Manager will take on a pivotal leadership role, overseeing a potentially large team of support agents while ensuring the seamless operation of the service desk, making sure issues and service requests are addressed on time, and ensure the staff are meeting and exceeding expectations in regards to performance, defined metrics/benchmarks, and ensure that standards and processes are followed to provide effective customer service and meet requirements. They would also serve as the service-desk liaison to major business-impacting initiatives. As Senior Manager, Global Service Desk, You Will Lead and manage the day-to-day operations of a 24/7 Global Service Desk with teams working across multiple geographical locations, providing phone, email, and live chat support in line with the agreed Service Level Agreements. Demonstrate in-depth expertise in process, delivery, and operations management to ensure efficient and effective execution of operations. Provide and manage service delivery best practices, managing tickets, chats, escalations, and client expectations. Monitor metrics to ensure continual improvement on all processes, as well as to identify problem trends to reduce future service incidents. Oversee team schedules and resource capacity for each shift to ensure balancing to prevent burnout. Develop SLAs and OLAs to set expectations and measure the performance of the Global Service Desk team. Serve as an escalation point for incident resolution, providing conflict resolution to drive project quality. Own and monitor key measurements and service levels for Global Service Desk services. Responsible for ensuring all KPIs and metrics are measured and adhered to. Provide data and reporting of KPIs and trends to the IT department and others in ad-hoc, weekly, monthly, and as needed. Deep dive into processes to identify gaps and develop strategies for improvement. Responsible for mentoring and coaching the Global Service Desk leads and teams with their career plans. Focus on delivery and can direct their team to deliver Service Level Agreements that enable the business to meet its objectives. Conduct regular check-ins with all direct reports to monitor performance, track progress on the completion of work duties, and discuss successes and challenges. Conduct annual performance evaluations for all direct reports. Regularly connect with leadership and management to review Global Service Desk performance and ongoing issues. Maintain a close working relationship with internal and external stakeholders to meet Service Level Agreements. Supervise the team, manage team conflicts, and demonstrate quick decision-making capabilities to maintain sound team health. Review the teams performance regularly and provide necessary feedback and guidance for improvements. Plan, coordinate, and manage ad-hoc projects for the GSD team as needed. Serve as a key liaison between GSD and other IT and support departments. As Senior Manager, Global Service Desk, You Need Full-time Technical Graduate or relevant post-secondary degree preferred. 5+ years of experience in IT service management. 7+ years of relevant experience in managing IT Help Desk Operations or Technical Service Desk. Understand processes, delivery, and operations management. 10+ years of experience working in the Service Desk under various roles. Subject matter expert in ITIL V3 or V4 service management with a proven background in various technical disciplines and technologies. ITIL certification is desired. Additional technical certifications are an asset. Must have good logical probing, understanding, and troubleshooting skills. Must have exceptional written and oral communication skills. Technical proficiency with hands-on experience in a wide range of technologies that support and impact the Global Service Desk (GSD) operations. Positive attitude towards solving customer problems. Ability to accurately prioritize tasks and accomplish them in a timely fashion. Ability to review various processes and procedures to keep them up to date at regular intervals. Self-motivated and able to work in a fast-paced environment with the ability to think and act independently. Strong analytical and problem-solving skills. Strong relationship-building skills, can network and work well with remote stakeholders. Excellent reporting and presentation skills. Must have an eye for details and fine print. ","

Company Overview At Fulfil, were on a mission to transform how high-growth e-commerce and retail brands operate at scale Our modern ERP platform unifies purchasing, manufacturing, fulfillment, invoicing, and financial management?powering the operational backbone for leading merchants like Mejuri, HexClad, Ekster and The Ridge With locations in Toronto, Miami, and Bangalore, our global team tackles complex, real-world challenges, ensuring our merchants can operate seamlessly as they grow Role: ERP Associate Consultant As an ERP Associate Product Consultant, youll take end-to-end ownership of a module within our ERP ecosystem?tracking KPIs, driving continuous improvement, and delivering high-impact solutions across e-commerce, supply chain, and finance Youll be the go-to expert for complex merchant problems, adept at reading code, analyzing APIs with tools like Postman, and leveraging AI for advanced troubleshooting Unlike a standard support role, youll collaborate deeply with product, engineering, and operations to design and refine workflows Youre not just solving issues; youre shaping how our merchants adapt to changing e-commerce trends, proactively introducing and iterating on new features or processes Youll also coach Associate Consultants?ensuring that basic tickets never become repetitive, and the entire team continually raises its game What Youll do: Own Issues from Start to Finish: Investigate, diagnose, and solve complex operational problems?escalating only with thorough root cause analysi Apply Deep System Thinking: Understand how a single change impacts the entire system?tracing issues across modules, code snippets, logs, and merchant workflow Read and Interpret Code: Dive into relevant sections of code or scripts (mostly Python) to pinpoint issues, confirm assumptions, and identify root cause Improve Processes & Workflows: Spot patterns, initiate process enhancements, and collaborate with Product to reduce recurring issue Drive Projects & Outcomes: Plan and manage smaller-scale projects or initiatives that streamline merchant operations, ensuring clear timelines and deliverable Collaborate & Communicate: Build strong internal partnerships?working closely with engineering, product, and ops?and provide clear, concise updates to merchant Lead & Execute as a Manager of One: Take ownership of the new and unassigned queue Proactively manage priorities, ensure SLAs are met, and hold peers accountabl Document & Scale Knowledge: Turn solutions into repeatable frameworks and knowledge-base articles that accelerate future resolution What You Bring 35 years of experience in e-commerce operations, ERP/SaaS consulting, or related fields System & Dot-Connecting Mindset?you see how changes in one area cascade through an entire workflow Ability to Read Code & Debug?comfortable navigating code bases (preferably Python) and analyzing logs Strong Critical Thinking & Problem-Solving?you excel at breaking down complex issues and connecting the dots Excellent Communication & Facilitation?youre adept at presenting, leading meetings, and building consensus Proven Project Management?organizing tasks, managing timelines, and delivering results AI & Prompt Engineering?comfortable leveraging modern AI tools to streamline problem-solving and gather insights Leadership Mindset?taking initiative, maintaining accountability, and demonstrating strong conflict resolution skills Eager Learner?quick to pick up new technologies, tools, and processes Shifts & Compensation Base Compensation: ??16LPA Shift: 5:30 PM 2:30 AM IST (North American overlap North American Shift Bonus: ??2 LPA (??16,000/month) for 9:30 PM 6:30 AM IST shift Why Join us Drive High-Impact Solutions: Work on critical issues for fast-growing global brands Elevate Your Skills: Hone leadership, conflict management, and cross-functional project management daily Collaborate in a Global Environment: Partner with talented peers across Bangalore, Toronto, and Miami Accelerate Your Growth: Own outcomes end-to-end, document lessons learned, and shape best practices Onsite, High-Accountability Culture: Thrive in a dynamic environment that rewards initiative and responsibilities You Shouldnt Apply If?Youre not willing to work onsite in our Bangalore office You prefer routine tasks over end-to-end ownership of solutions Youre uncomfortable with fast-paced environments where accountability is high You avoid digging deeply into systems, APIs, or code You arent ready to lead projects or help others Show more Show less

As an HR Executive , you will be responsible for handling the entire spectrum of HR activities from recruitment and onboarding to employee engagement, payroll coordination, and compliance. This role is ideal for someone who thrives in a dynamic, fast-paced startup environment and is passionate about building strong, people-first cultures. 1. Recruitment Talent Acquisition Source, screen, and interview candidates across departments. Coordinate with hiring managers to define job descriptions and hiring needs. Manage job postings on various portals and social platforms. Facilitate seamless onboarding and induction programs. 2. Employee Lifecycle Management Maintain employee records and HR documentation. Handle onboarding, confirmations, transfers, exits, and full-and-final settlements. Develop and maintain HR policies in alignment with company goals. 3. Payroll Compliance Collate attendance and leave data for payroll processing. Ensure timely processing of salary and reimbursements. Coordinate with finance/payroll partners and handle statutory compliance (PF, ESI, PT, etc). 4. Performance Management Drive periodic goal-setting and appraisal processes. Maintain performance records and support managers with performance reviews. 5. Employee Engagement Culture Plan and execute engagement initiatives, team-building activities, and events. Act as a bridge between employees and leadership to foster transparent communication. Promote a positive and inclusive workplace culture. 6. HR Operations Generalist Support Implement and maintain HRIS or tools to streamline operations. Support in training development initiatives. Handle grievance redressal and conflict resolution with empathy and professionalism. Required Skills Qualifications: Bachelor/Masterdegree in Human Resource Management or related field. 1 to 3 years of experience in a similar HR generalist/executive role. Familiarity with labor laws and HR best practices. Excellent interpersonal, communication, and organizational skills. High ownership, adaptability, and a self-starter attitude a must for startup life. Hands-on experience with HR software/tools is a plus. What We Offer: Opportunity to shape the HR function in a growing startup. Freedom to bring your ideas to life and grow professionally. A collaborative and transparent work environment. perks like flexible work, learning opportunities, etc

The Senior Associate Renewals Manager role is responsible for overseeing, forecasting, and closing subscription renewals in their assigned book of business. You will have direct engagement with customers, work collaboratively with the overall account team consisting of Sales, Customer Success, Services and Support. Your primary goals will be to maximize retention, minimize churn, and uncover upsell/cross-sell opportunities for new products and services. Responsibilities Description Oversee a high volume, transactional book of business Engage with customers approx 120 days prior to expiration Propose Services and training credits and Premium Support Evaluate coterm opportunities to streamline transaction processes Understand negotiation tactics Identify upsell/cross-sell/expansion opportunities Develop understanding of customer s approval processes and budget cycle Know how to identify risks and collaborate with overall account team and leadership to mitigate such risks Maintain consistent updates of Salesforce CRM tool for pipeline management Ensure accurate forecast of renewals pipeline as defined by the business Other duties as assigned Qualifications include: 0-2 years prior experience in Renewals Management Proficient in Microsoft Office suite with an intermediate knowledge of Excel Salesforce or prior CRM experience required Ability to multi-task and meet metric deadlines Strong problem solving, reasoning skills and an eye for details Strong oral, written and interpersonal skills Strong customer service and conflict resolution skills Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes Associate degree or equivalent work experience, bachelors degree preferred

The Partner Sales Manager drives incremental revenue by executing a country-level partner strategy, developing executive relationships with key partners, enabling them to independently sell Nokia solutions, ensuring they are equipped with the right tools and knowledge, and actively supporting pipeline development and deal closures. You have: Over 10 years of sales experience, including sales management responsibilities. Minimum of 5 years of experience in partner development, partner management, and partner-led sales. Proven ability to build trust and rapport with C-level executives, partners, and internal stakeholders. Demonstrated success in managing and expanding channel partnerships. Consistent track record of exceeding annual targets and driving growth through new services and product introductions. Capable of independently developing and executing comprehensive sales strategies to achieve revenue objectives. Strong passion for and deep understanding of value-added channel sales. Excellent negotiation, analytical, and problem-solving skills. Proven experience in delivering recurring annual revenue growth of USD 510 million over a 24 year period. Extensive experience in closing large, complex deals and navigating long sales cycles. Drive Partner-Led SalesOwn and execute sales quotas for assigned partner-led accounts, ensuring monthly, quarterly, and annual revenue targets are achieved. Joint Business PlanningDevelop and implement joint business plans with channel partners, conduct quarterly business reviews (QBRs), and align on KPIs and growth strategies. Pipeline & Forecast ManagementMaintain accurate forecasts and pipeline updates via CRM tools like Salesforce, while providing regular market feedback to internal leadership. Partner Performance OversightMonitor and manage partner performance across sales targets, training milestones, and engagement levels to ensure consistent revenue growth. Channel Strategy ExecutionCollaborate with internal sales, marketing, and operations teams to execute regional and country-specific channel strategies aligned with business objectives. Partner Enablement & OnboardingIdentify, recruit, and onboard new partners; deliver comprehensive training programs to equip them for effective product positioning and sales. Relationship ManagementBuild and maintain strong relationships with C-level executives and key stakeholders within partner organizations, acting as the primary point of contact. Conflict Resolution & ComplianceProactively address partner-related issues, manage sales conflicts, negotiate agreements, and ensure healthy, compliant, and productive partner engagements.

SENIOR ENGINEER - PROJECT Gross Monthly Salary: Rs. 60,000 to Rs. 70,000 (based on focused experience and proven competence) Male Candidates Only, in the age group of 35-40 years This is a challenging yet rewarding role that offers the opportunity to contribute to prestigious projects and lead cross-functional teams in a dynamic environment. As a Project Manager at VINTON, the successful candidate will oversee the seamless execution of high-end architectural metal works projects across India. This role involves leading and coordinating efforts across multiple departments, including Technical Detailing, Procurement, Shop Fabrication and Operations, and Finance, ensuring all teams work in harmony toward project goals. The incumbent will act as the primary liaison with HNI clients and renowned architects, addressing their needs with precision and professionalism. Additionally, he will facilitate back-to-back sales by bridging the efforts of the Business Development, Sales, and Marketing divisions, ensuring alignment and momentum in client relationships and project acquisition. Qualifications and Experience: • Education: Bachelor's degree or equivalent in Mechanical Engineering. Formal education in Project Management • Experience: Minimum 7+ years of experience in end-to-end Project Management. • Proven experience handling HNW clients, architects, and high-end business owners. • Demonstrated expertise in preparing and delivering high-quality presentations. • Proficient in managing variation claims, including negotiation and documentation. Technical Skills: • Strong knowledge of project management tools, dashboards, and reporting mechanisms. Soft Skills: • Exceptional communication and interpersonal skills. • Strong problem-solving, negotiation, and conflict-resolution abilities. • Travel: Willingness to travel extensively across India to meet clients and oversee project execution. Key Competencies: • Ability to handle high-pressure situations and meet tight deadlines. • Adept at multitasking and managing multiple projects simultaneously. • Client-centric approach with a focus on delivering exceptional customer satisfaction. The position demands strong organizational skills to manage multiple projects, frequent travel to meet clients and resolve on-site challenges, and the ability to handle high-pressure situations. KEY RESPONSIBILITIES :- Client Management: • Act as the primary point of contact for HNI clients, architects, and business owners, maintaining a high level of professionalism and customer service. • Conduct regular client meetings to provide updates, address concerns, and ensure alignment with project goals. • Prepare and deliver impactful presentations tailored to high-end clients and stakeholders, showcasing project progress, design updates, and value propositions. • Build and sustain strong client relationships, ensuring client satisfaction and retention. Project Execution & Coordination: • Oversee end-to-end project management for multiple small and medium-sized projects. • Ensure projects are executed within agreed timelines, budgets, and quality standards, aligning with client expectations and company goals. • Coordinate between internal teams, subcontractors, and vendors to ensure seamless project delivery. • Manage project scope changes effectively, negotiating variation claims and ensuring proper documentation and client approvals. PMO and Monitoring: • Establish and manage the Project Management Office (PMO), creating structured reporting mechanisms, dashboards, and performance monitoring tools. • Implement processes to track the project lifecycle, including planning, execution, monitoring, and closure. • Define and monitor project success KPIs, ensuring accurate and timely reporting to both clients and internal stakeholders. • The selected candidate also has to establish robust reporting systems, monitor KPIs, and ensure projects are completed within budget and to the highest quality standards. Risk Management and Issue Resolution: • Identify potential risks and challenges across project phases, developing and executing risk mitigation strategies. • Address and resolve project-related issues promptly, keeping clients and management informed throughout the process. Team Leadership: • Lead and mentor project teams, fostering collaboration and accountability across all project phases. • Ensure the team adheres to project standards, client requirements, and contractual obligations. • Conduct regular progress reviews and performance evaluations of team members. Disclaimer : VINTON operates in a highly dynamic business environment and hence the Job Description and Key result areas as outlined above, should not be taken as exhaustive but only as indicative, subject to changes/modifications from time to time, based on exigencies of work.

PROJECT MANAGER Gross Monthly Salary: Rs. 80,000 to Rs. 1,00,000 (based on focused experience and proven competence) Male Candidates Only, in the age group of 35-40 years This is a challenging yet rewarding role that offers the opportunity to contribute to prestigious projects and lead cross-functional teams in a dynamic environment. As a Project Manager at VINTON, the successful candidate will oversee the seamless execution of high-end architectural metal works projects across India. This role involves leading and coordinating efforts across multiple departments, including Technical Detailing, Procurement, Shop Fabrication and Operations, and Finance, ensuring all teams work in harmony toward project goals. The incumbent will act as the primary liaison with HNI clients and renowned architects, addressing their needs with precision and professionalism. Additionally, he will facilitate back-to-back sales by bridging the efforts of the Business Development, Sales, and Marketing divisions, ensuring alignment and momentum in client relationships and project acquisition. Qualifications and Experience: • Education: Master's or equivalent in Mechanical Engineering. Formal education in Project Management • Experience: Minimum 12+ years of experience in end-to-end Project Management. • Proven experience handling HNW clients, architects, and high-end business owners. • Demonstrated expertise in preparing and delivering high-quality presentations. • Proficient in managing variation claims, including negotiation and documentation. Technical Skills: • Strong knowledge of project management tools, dashboards, and reporting mechanisms. Soft Skills: • Exceptional communication and interpersonal skills. • Strong problem-solving, negotiation, and conflict-resolution abilities. • Travel: Willingness to travel extensively across India to meet clients and oversee project execution. Key Competencies: • Ability to handle high-pressure situations and meet tight deadlines. • Adept at multitasking and managing multiple projects simultaneously. • Client-centric approach with a focus on delivering exceptional customer satisfaction. The position demands strong organizational skills to manage multiple projects, frequent travel to meet clients and resolve on-site challenges, and the ability to handle high-pressure situations. KEY RESPONSIBILITIES :- Client Management: • Act as the primary point of contact for HNI clients, architects, and business owners, maintaining a high level of professionalism and customer service. • Conduct regular client meetings to provide updates, address concerns, and ensure alignment with project goals. • Prepare and deliver impactful presentations tailored to high-end clients and stakeholders, showcasing project progress, design updates, and value propositions. • Build and sustain strong client relationships, ensuring client satisfaction and retention. Project Execution & Coordination: • Oversee end-to-end project management for multiple small and medium-sized projects. • Ensure projects are executed within agreed timelines, budgets, and quality standards, aligning with client expectations and company goals. • Coordinate between internal teams, subcontractors, and vendors to ensure seamless project delivery. • Manage project scope changes effectively, negotiating variation claims and ensuring proper documentation and client approvals. PMO and Monitoring: • Establish and manage the Project Management Office (PMO), creating structured reporting mechanisms, dashboards, and performance monitoring tools. • Implement processes to track the project lifecycle, including planning, execution, monitoring, and closure. • Define and monitor project success KPIs, ensuring accurate and timely reporting to both clients and internal stakeholders. • The selected candidate also has to establish robust reporting systems, monitor KPIs, and ensure projects are completed within budget and to the highest quality standards. Risk Management and Issue Resolution: • Identify potential risks and challenges across project phases, developing and executing risk mitigation strategies. • Address and resolve project-related issues promptly, keeping clients and management informed throughout the process. Team Leadership: • Lead and mentor project teams, fostering collaboration and accountability across all project phases. • Ensure the team adheres to project standards, client requirements, and contractual obligations. • Conduct regular progress reviews and performance evaluations of team members. Disclaimer : VINTON operates in a highly dynamic business environment and hence the Job Description and Key result areas as outlined above, should not be taken as exhaustive but only as indicative, subject to changes/modifications from time to time, based on exigencies of work.Role & responsibilities Preferred candidate profile

Academic Welfare Officer is to provide comprehensive support for students academic and personal well-being throughout their academic journey. This includes Student Support Mental Health Support Academic Advising Conflict Resolution Student Advocacy Crisis Response Community Outreach Documentation and Reporting Collaboration Educational Qualification A bachelors degree in education, counseling, psychology, social work, or a related field is typically required

The role of Product Owner is to work with end users from country teams, regional and group teams to gather/ solicit requirements, eliciting requirement by identifying gaps in current process vs target, analyze the requirements, communicate them to technology teams and write user stories. Aside to it, plan and help implementing parallel roll-outs, monitor and track test execution, defect management and post implementation activities in countries as SME. Support in developing a strategy that identifies critical success factors, measurable milestones, potential obstacles and recommended plan of action during the Implementation Phase Key Responsibilities Strategy Define product vision, road-map and growth opportunities Assist in the definition of project scope and objectives, involving all relevant stakeholders. Effectively communicating insights and plans to cross-functional team members and management Evaluate existing and proposed business processes with respect to proposed solution and share feedback with process owners Ensuring solutions meet business needs and requirements. Research and analyse market, the users, and the roadmap for the product Business Manage dress rehearsals with end users, technology teams for successful completion of user verification and conversion verification tests Co-ordinate and manage the various stages of end user testing such as UAT [User acceptance testing), UVT CVT (User Verification Test Conversion Verification Test) Serves as the SME for dress rehearsals and conversion related activities Supports pre- post Implementation activities in countries as business champion Processes Assess value, develop cases, and prioritize stories, epics and themes to ensure work focuses on those with maximum value that are aligned with product strategy Requirement gathering, analysing and documenting it in Azure DevOps(ADO) Write the corresponding user stories and provide feedback on areas of improvements/ gaps to technology team Manage change requests with respect to scope and timeline by following change control process and maintain the product backlog in Azure DevOps (ADO) Manage conversion user acceptance testing with respect to execution, defect management with technology teams for timely closure Develop spreadsheets, diagrams and process maps to document needs People Talent Act as a knowledge broker by representing the Product backlog between the development team and stakeholders. Should be able to enable collaboration and empower the developers by finding the right people for them to talk to fulfil the requirements gathering Act as a conflict resolver for securing resources, drive solutions and act as a mediator to fast track value based delivery Risk Management Identify risk/ issues, report and escalate to management as appropriate Governance Facilitate project team meetings and status review meetings Conduct meetings and presentations to end users/ management teams Coordinate with internal resources and third parties/vendors for the flawless execution of projects Ensure adherence to the organization s governance framework Keep abreast with Agile/Scrum best practices and new trends Regulatory Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead the WRB to achieve the outcomes set out in the Bank s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment. ] Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key stakeholders ITO Process teams Group Country stakeholders comprising of Products Operations Operations Risk Legal and compliance Audit Credit and Risk Operations Policy Finance Skills and Experience Qualifications A bachelor s degree in business or related field or an MBA. Experience in Banking Domain CBAP, CSPO/ Agile certification preferred Strong understanding of business analysis principles. Fundamental analytical and conceptual thinking skills. The ability to influence stakeholders and work closely with them to determine acceptable solutions. Excellent Microsoft excel, PowerPoint and Microsoft Project skills Logical approach to problem solving and an excellent eye for detail Good communicator, exceptional verbal and written communication skills Be a leader, self-motivated, and demonstrate the ability to influence across functional lines to ensure all participants and stakeholders deliver according to schedule Excellent planning, organizational, and time management skills. Excellent facilitating and moderating skills Exposure to Azure DevOps (ADO), Clarity and Confluence is preferred Ability to multi-task and manage various project elements simultaneously Should possess high levels of the skills such as, attention to detail and conflict resolution Academic Qualification: Bachelor of Engineering, MBA is preferred Professional Certifications: CSPO, CBAP is highly preferred Bank training; mandatory developmental - role specific, and regulatory/compliance bank wide role specific About Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 170 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we cant wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. www. sc. com/careers 28676

About Us : We are SVKM s NMIMS Centre for Distance and Online Education (NCDOE) - India s Premier Institution for with core focus on Distance Online learning. Visit us at https://online. nmims. edu/about-us/ for more information. Job Title Secretary Reports to Pro Vice Chancellor Location Mumbai Job Purpose: This role is responsible for delivering high-level administrative and operational support to the Pro Vice Chancellor, including efficient management of calendar, travel, correspondence, reports, petty cash, office supplies, and internal coordination. The position ensures seamless execution of academic and administrative activities across the Centre for Distance and Online Education. Key Responsibilities: Executive Secretarial Support: Manage domestic travel logistics including flight bookings, ground transport, and accommodation arrangements. Prepare and organize materialsfor meetings, including agendas, presentations, minutes, and follow-up action items. Draft, review, and manage professional correspondence, reports, and internal communications on behalf of the PVC. Coordinate HRMS-related approvals (e. g. , leave, OD, appraisals, separation clearances). Facilitate review and execution of agreements and important documents. Organize and support internal/external meetings, including vendor and client visits, with arrangements for hospitality and parking. Assist in planning and coordinating institutional events and festive celebrations. Manage the PVC s calendar, schedule appointments, coordinate internal and external meetings, and handle rescheduling or conflicts efficiently. Operations Coordination - Non-Campus NCDOE Locations: Oversee lease registration and renewals for non-campus centres. Coordinate repairs, maintenance, and procurement of equipment and services. Manage relationships and service contracts with housekeeping and security vendors. Process PRs/POs for facility management staff (security, housekeeping, peons). Support IT team roster planning, conflict resolution, and vendor coordination. Sales Operations - Authorized Enrollment Partner (AEP): Review and verify documentation for onboarding new partners or changes in existing partner details. Issue program and community licenses to AEPs. Draft and maintain agreements with AEPs. Empowered Committee (EC) Meeting Coordination: Schedule meetings by coordinating with committee members. Prepare agendas, collate approval notes, and draft minutes of meetings. Maintain documentation and records of all EC meetings. Internal Communication Liaison: Act as the central point of contact for coordination with internal departments and central teams. Track task progress, follow up on pending items, and ensure timely closure. Track pending tasks and ensure timely follow-ups and closure on key issues and projects. Support the PVC in document reviews, reporting, project updates, and general administrative oversight. Key Interactions: Internal Stakeholders: HODs at NCDOE University Depts Offices of Chancellor/VC/PVC External Stakeholders: Vendors Dimensions: Manage team of IT Support, admin housekeeping staff. Requirements- Skills Competencies: Excellent interpersonal, communication, and multitasking skills. Ability to maintain confidentiality and handle high-pressure situations with tact and professionalism. Extremely proficient with Microsoft Office Suite, handling office equipment documentation Ability to work independently and reliably. Flexible and adaptable in various situations and when interacting with many different personalities. Ability to organize, Excellent time management and multi-tasking ability. Requirements- Education work experience: Bachelor s degree in business administration, Management, or related field. 7 to 10 years of experience in a secretarial or executive support role, preferably within an academic or institutional setting

About the Job The Service Desk Manager (SDM) plays a critical role in the IntouchCX Global Service Desk team and will oversee the day-to-day activities of service-desk operations, ensuring users and business teams receive the support they require. The role is a combination of general management, service operations, and special projects. The Service Desk Manager will wear many hats - in addition to managing a potentially large team of support agents, they will also monitor operations to make sure issues and service requests are addressed on time, and ensure the staff are meeting and exceeding expectations in regards to performance, defined metrics/benchmarks, and ensure that standards and processes are followed to provide effective customer service and meet requirements. They would also serve as the service-desk liaison to major business-impacting initiatives. As Global Service Desk Manager, You Will Manage the day-to-day operations of a 24/7 Global Service Desk with teams working across multiple geographical locations, providing phone, email, and live chat support in line with the agreed Service Level Agreements. Demonstrate a strong understanding of process, delivery, and operations management to ensure efficient and effective execution of operations. Provide and manage service delivery best practices, managing tickets, chats, escalations, and client expectations. Monitor metrics to ensure continual improvement on all processes, as well as to identify problem trends to reduce future service incidents. Oversee team schedules and resource capacity for each shift to ensure balancing to prevent burnout. Develop SLAs and OLAs to set expectations and measure the performance of the Global Service Desk team. Serve as an escalation point for incident resolution, providing conflict resolution to drive project quality. Owner of key measurements and service levels for Global Service Desk services. Responsible for ensuring all KPIs and metrics are measured and adhered to. Provide data and reporting of KPIs and trends to the IT department and others in ad-hoc, weekly, monthly, and as needed. Deep dive into processes to identify gaps and develop strategies for improvement. Responsible for mentoring and coaching the Global Service Desk leads and teams with their career plans. Focus on delivery and can direct their team to deliver Service Level Agreements that enable the business to meet its objectives. Conduct regular check-ins with all direct reports to monitor performance, track progress on the completion of work duties, and discuss successes and challenges. Conduct annual performance evaluations for all direct reports. Regularly connect with leadership and management to review Global Service Desk performance and ongoing issues. Maintain a close working relationship with internal and external stakeholders to meet Service Level Agreements. Responsible for supervising the team, managing team conflicts, and demonstrating quick decision-making capabilities to maintain sound team health. Review the teams performance regularly and provide necessary feedback and guidance for improvements. Plan, coordinate, and manage ad-hoc projects for the GSD team as needed. Act as a liaison between GSD and other IT and support departments. As Global Service Desk Manager, You Need Full-time Technical Graduate or relevant post-secondary degree preferred. Must have 12+ years of experience in IT service management. 5+ years of relevant experience in managing IT Help Desk Operations or Technical Service Desk. Understand processes, delivery, and operations management. 7 + years of experience working in the Service Desk under various roles. Subject matter expert in ITIL V3 or V4 service management with a proven background in various technical disciplines and technologies. ITIL certification is desired. Additional technical certifications are an asset. Must have good logical probing, understanding, and troubleshooting skills. Must have exceptional written and oral communication skills. Technical awareness with hands-on knowledge and experience on various technologies. Positive attitude towards solving customer problems. Ability to accurately prioritize tasks and accomplish them in a timely fashion. Ability to review various processes and procedures to keep them up to date at regular intervals. Self-motivated and able to work in a fast-paced environment with the ability to think and act independently. Strong analytical and problem-solving skills. Strong relationship-building skills, can network and work well with remote stakeholders. Excellent reporting and presentation skills. Superior attention to detail with an eye for accuracy. ,

Deputy General Manager and Assistant Vice President Key Responsibilities Primary responsibilities will include liaising with existing employees, executing human resource programs including but not limited to compensation, benefits, and leave; performance and talent management; recognition; health and safety; and training and development. Statutory Compliance knowledge of Employee Database Management, Issuance of Various Letters, Leaves & Attendance Management, Payroll, EPF-ESIC & Legal Compliance, Performance Review & Management, Training & Development activities, Employee Engagement Activities, CSR, Generalist role Handling End-to-End Recruitment. Help in formulating personnel policy and procedure guidance to employees and management. Facilitates the hiring of qualified job applicants for open positions; collaborates with departmental Heads to understand skills and competencies required for openings. Identify future staffing needs. Handles employment-related inquiries from applicants, employees, and supervisors, referring complex and/or sensitive matters to the Head of Human Resources. Conducts or acquires background checks and employment eligibility verifications. Manage the organizations employee database and prepare reports/personnel records by recording new hires, transfers, terminations, changes in job classifications, merit increases; and tracking vacation, sick, and personal time. Administer new employee onboarding and orientation. Email follow-up from employers Recruitment and Selection, JoiningFormalities, Statutory Compliance, Exit Formalities, EmployeeEngagement, Payroll, Attendance and Leave Management Prepare paperwork, schedule, and facilitate smooth new hire onboardingprocess, coordinating with cross-functional departments to deliver anexceptional first-day experience Handle all administrative tasks for onboarding, new hire orientation, andexit interviews, including entering data into HR information systems andauditing for accuracy and compliance Be the primary backup for payroll processing, including; bi-weekly andsemi-monthly updates to employee files, bonus/incentive pay, tracking vacation/sick pay, importing expense reimbursements, inputting exceptions, hourly employee validations, and benefit changes Performs other duties as assigned by the Head Human Resource Qualification Any graduate or postgraduate in Human Resources Technical Expertise Excellent understanding and knowledge of regional statutory compliances and employment-related / labour laws and regulations. br Sound working knowledge of SPINE HR Software. Experience Minimum: 5 Years br Maximum: 8+ Years Location of Posting Mumbai H.O. IT Skills Sets MS Office applications Competencies Excellent verbal and written communication skills. Excellent interpersonal, negotiation, and conflict-resolution skills. Excellent organizational skills and attention to detail. Strong analytical and problem-solving skills. Ability to prioritize tasks and to delegate them when appropriate. Ability to act with integrity, professionalism, and confidentiality. Presentable, Mature & Confident Possesses patience, determination and active listening skills. Key Skills Competence to build and effectively manage interpersonal relationships at all levels of the company. Manage a large number of people. Display process-oriented approach. Keywords Human Resources, Human Resource Management, People Manager Target Industries Any corporate Compensation Depending upon candidature and market standards Confidentiality This document is confidential and strictly meant for internal use.

Job Description Manager - HR Our story At Alight, we believe a company s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to Be Alight. Our Values: Champion People - be empathetic and help create a place where everyone belongs. Grow with purpose - Be inspired by our higher calling of improving lives. Be Alight - act with integrity, be real and empower others. It s why we re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com. Job Description Manager - HR Job Overview: We are seeking an experienced HR Manager with 10 years of expertise in human resources management. The ideal candidate will have a strong background in implementing HR strategies and initiatives, managing talent acquisition, employee relations, performance management, and ensuring compliance with legal and regulatory requirements. This role will be key to building and fostering a high-performance culture, to enhance the overall employee experience and contribute to the organizations success. Key Responsibilities: HR Strategy and Planning: Develop and implement HR strategies aligned with the company s business objectives. Support senior management on HR issues, including workforce management Lead the development of HR policies, procedures, and best practices. Employee Relations: Act as the primary point of contact for employee concerns, resolving issues promptly and effectively. Promote a positive work environment and support the implementation of employee engagement initiatives. Develop and maintain strong relationships with employees at all levels to address their needs and concerns. Administer legal cases and coordinate with Legal Performance Management and Development: Support business in CPM Provide support to managers on performance issues and employee development Compensation and Benefits: Manage payroll, statutory and payroll related matters along with team members Manage POSH related compliances Managing absence and leave management and tardiness. Manage employee life cycle in Alight. Compliance and Risk Management: Ensure compliance with labor laws and regulations in all HR-related processes. Advise the organization on changes to labor laws and HR best practices. Handle and resolve any legal issues related to employee relations, terminations, or HR compliance. HR Metrics and Reporting: Analyse and report on key HR metrics such as turnover, retention, and employee engagement. Use data-driven insights to propose initiatives aimed at improving workforce efficiency and satisfaction. Qualifications: Bachelors degree in Human Resources, Business Administration, or related field (Master s degree or HR certification preferred). 10+ years of experience in HR management Strong knowledge of HR best practices, employment law, and regulatory requirements. Proven ability to manage HR functions, employee relations, performance management. Excellent interpersonal, communication, and problem-solving skills. Strong managerial capabilities and team-building capabilities. Ability to work effectively in a fast-paced and dynamic environment Key Competencies: Sound managerial skills, unbiased and willingness to learn Conflict Resolution and Negotiation Data Analysis and Reporting Employee Engagement Alight requires all virtual interviews to be conducted on video. Flexible Working So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and Top 100 Company for Remote Jobs 5 years in a row. Benefits We offer programs and plans for a healthy mind, body, wallet and life because it s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Inclusion We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. . Equal Opportunity Policy Statement Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state, or local law. In addition, we take affirmative action to employ, disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting their recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict managements right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. ."

Job Description Senior Manager - HR Our story At Alight, we believe a company s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to Be Alight. Our Values: Champion People - be empathetic and help create a place where everyone belongs. Grow with purpose - Be inspired by our higher calling of improving lives. Be Alight - act with integrity, be real and empower others. It s why we re so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com . Job Description Senior Manager - HR Job Overview: We are seeking an experienced HR Manager with 15 years of expertise in human resources management. The ideal candidate will have a strong background in implementing HR strategies and initiatives, managing talent acquisition, employee relations, performance management, and ensuring compliance with legal and regulatory requirements. This role will be key to building and fostering a high-performance culture, to enhance the overall employee experience and contribute to the organizations success. Key Responsibilities: HR Strategy and Planning: Develop and implement HR strategies aligned with the company s business objectives. Support senior management on HR issues, including workforce management Lead the development of HR policies, procedures, and best practices. Employee Relations: Act as the primary point of contact for employee concerns, resolving issues promptly and effectively. Promote a positive work environment and support the implementation of employee engagement initiatives. Develop and maintain strong relationships with employees at all levels to address their needs and concerns. Administer legal cases and coordinate with Legal Performance Management and Development: Support business in CPM Provide support to managers on performance issues and employee development Compensation and Benefits: Manage payroll, statutory and payroll related matters along with team members Manage POSH related compliances Managing absence and leave management and tardiness. Manage employee life cycle in Alight. Compliance and Risk Management: Ensure compliance with labor laws and regulations in all HR-related processes. Advise the organization on changes to labor laws and HR best practices. Handle and resolve any legal issues related to employee relations, terminations, or HR compliance. HR Metrics and Reporting: Analyse and report on key HR metrics such as turnover, retention, and employee engagement. Use data-driven insights to propose initiatives aimed at improving workforce efficiency and satisfaction. Qualifications: Bachelors degree in Human Resources, Business Administration, or related field (Master s degree or HR certification preferred). 15+ years of experience in HR management Strong knowledge of HR best practices, employment law, and regulatory requirements. Proven ability to manage HR functions, employee relations, performance management. Excellent interpersonal, communication, and problem-solving skills. Strong managerial capabilities and team-building capabilities. Ability to work effectively in a fast-paced and dynamic environment Key Competencies: Sound managerial skills, unbiased and willingness to learn Conflict Resolution and Negotiation Data Analysis and Reporting Employee Engagement Alight requires all virtual interviews to be conducted on video. Flexible Working So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and Top 100 Company for Remote Jobs 5 years in a row. Benefits We offer programs and plans for a healthy mind, body, wallet and life because it s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as several voluntary benefit options. By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Our commitment to Inclusion We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. . In addition, we take affirmative action to employ, disabled persons, disabled veterans and other covered veterans. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting their recruiter. Authorization to work in the Employing Country Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict managements right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. ."