Client Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers' outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today's fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what's next for you.What you'll do:Job Description:
Experience - 5+ years
Engineer will be part of a 24/7 IT backup operations team and will be directly responsible for Backuprelated processes. The position involves taking a leadership role with customer teams and internal teams to resolveproblems, maintain managed Commvault operations and, when necessary, to return systems tooperational status. The job also involves leading communication between technical teams, customer and internalorganization to fulfill customer needs and accomplish customer satisfaction. Job specific responsibilities include maintaining complex Backup Solutions which may involve Virtuallibraries, Disk to Disk Backup systems, physical Tape Libraries, OS, Backup Software, Switch, SAN or Librarycomponents. Supporting and troubleshooting backup, recovery and archiving in a large, complex and widely distributedenvironment. Analyzing daily backup failures, identifying root cause and resolving issues systematically to bring Backupsuccess rate close to 100% Provide status and progress reports for backup environment related activities and tasks onregular/periodic basis. Plan and implement best practices for backup solutions. Proactive measures to ensure adequate storage capacity is available. Create and update documentation for backup procedures, solutions, licensing and applicable projectartifacts. Perform configuration changes as per design and build. Capability to upgrade backup software across different versions and regular patching in backupenvironment.Experience:Required: Professional degree or equivalent experience and 5+ years related IT experience. Hands on experience, at least 5+ years, in Operations and Support on Backup applications: Commvault. Aptitude towards problem solving and troubleshooting skills on Tape Libraries, Library Management software,SAN connectivity, backup software etc., including log analysis. General knowledge of networking concepts and iSCSI protocol. Familiarity with different types of Zerto, Veeam, Data Protector. Backup failures, resolving them in collaboration with Commvault support. Understanding of engaging OEM support and escalation on Zerto, Veeam, Data Protector, Commvaultissues.Must Have At least 05 years of Enterprise Backup Commvault troubleshooting or Administration experience Network fundamental Concepts of Enterprise Backup solution: Job scheduling, automation, reporting, Backup Performance, BasicBackup failure troubleshooting. Understanding of Tape rotation and Tape management on Physical Tap Libraries in Backup environment. D2d and/or Physical Library Backup Products - StoreOnce, MSL Tape Libraries or equivalent. At least one Operating systemPreferable: Knowledge of Remote Support and Remote monitoring processes and concepts Tools Knowledge on Service Now ITIL Certified.Certifications: Ideal candidate will be trained & certified in Commvault or any Enterprise Backup application.Technical Skills:S/he will demonstrate an in depth understanding of several products in more than one functional area involvingusage, configuration, and interaction with other products.S/he must possess a balance of very well developed troubleshooting, technical communication and writtenskills along with extensive product knowledge and skills.Candidate should have excellent technical communication skills both verbal and written.Interpersonal Skills: Self-Starter - Takes independent action to identify and solve problems. Seeks out relevant information neededto make decisions. Gets involved with new initiatives. Exceptional Customer service skills, mindset & attitude. Be professional in all modes of interaction with our internal & external customers. Success/Achievement Orientation - Delivers quality results consistently. Targets, achieves (or exceeds)measurable results. Sets challenging goals, focuses on critical priorities, and is accountable. Problem Solving - Recognizes problems and responds with a systematic assessment that identifies andaddresses cause of issue. Practical, realistic, and resourceful. Innovative - Builds and improves key business processes that enhance the effectiveness of HPE. Generatesnew ideas, challenges the status quo, and solves problems creatively. The candidate must collaborate with other teams and individuals within the organization Be capable of making well founded decisions in high pressure situations & exercising diplomacy whenoperating in politically charged environments. Actively listen and confirm problem details showing empathy for urgent situations Utilize effective negotiation skills which will lead to satisfactory issue resolutions.Requirements
Benefits
Talworx is an emerging recruitment consulting and services firm, we are hiring for our client whichis an American multinational information technology company based in Spring, Texas. It is a business-focused organization which works in servers, storage, networking, containerization software and consulting and support. HPE was ranked No. 107 in the 2018 Fortune 500 list of the largest United States corporations by total revenue
