Cluster Manager

Key Responsibilities:

Primary Responsibilities:

Team Coordination:

Supervise daily operations of 2–3 Project Owners and 6–8 Project Coordinators. Define daily targets, track performance, and provide regular updates.

Operational Management:

Use tools like software or Excel to monitor and streamline execution processes.

Cross-functional Coordination:

Collaborate with internal teams such as Design and Customer Delight for smooth project execution.

BOM Review:

Analyze and validate Solar Bill of Materials.

Project TAT & Profitability:

Support the Customer Success Owner in achieving timely project delivery and maximizing profit margins.

Follow-ups & Escalations:

Ensure rigorous tracking of project milestones and stakeholder follow-ups.

Customer Relationship Management:

Handle queries, ensure smooth communication, and achieve customer delight.

Installation Monitoring:

Offer support to on-ground installation teams—both locally and across cities via remote monitoring tools.

KPI Management:

Set performance KPIs and ensure team adherence.

Team Development:

Encourage learning and development for continuous upskilling of the team.

Secondary Responsibilities:

InC (Installation Crew) Onboarding & Training

Material Management:

Track procurement needs in coordination with the Purchase team.

Recruitment:

Support the hiring process for Project Coordinators when needed.

Key Competencies:

Behavioral (Must-Have):

Positive attitude & problem-solving approach

Ability to make tactical decisions under pressure

Strong communication skills (English, Hindi, and local language)

Team leadership and collaborative mindset

Behavioral (Good-to-Have):

Experience with statutory compliance work

Technical (Must-Have):

Proficiency in verbal/written communication

Expertise in solar technology & rooftop systems

Advanced MS Office skills (Excel, Word, PowerPoint)

Prior experience with operational monitoring software/tools

Technical (Good-to-Have):

Experience in large C&I rooftop solar projects

Travel & Accommodation:

Daily in-city travel required (own two-wheeler mandatory)

Occasional intercity travel based on project needs

Must arrange own accommodation