Cluster Manager

The Cluster Manager – F&B is responsible for overseeing multiple outlets or properties within the cluster, ensuring operational excellence, profitability, and guest satisfaction. This role focuses on strategic planning, team leadership, and consistent execution of brand standards across all assigned locations.
(Food & Beverage (F&B) experience).

Key Responsibilities

Operational Excellence

• Oversee day-to-day operations of all F&B outlets within the cluster to ensure smooth, efficient, and consistent performance.
• Implement and maintain brand standards, quality control, and service consistency across all locations.
• Monitor operational performance through regular site visits, audits, and reports.

Financial Management

• Develop and manage budgets, P&L statements, and financial forecasts for each outlet.
• Drive revenue growth through upselling, promotions, and new business opportunities.
• Analyze costs and implement strategies to optimize profitability and minimize waste.

Team Leadership & Development

• Lead, mentor, and support outlet managers and their teams to achieve operational goals.
• Conduct performance reviews, training, and succession planning to build strong, capable teams.
• Foster a positive and high-performance work culture focused on guest satisfaction and accountability.

Guest Experience & Quality

• Ensure exceptional guest experiences by maintaining high service standards and addressing feedback promptly.
• Monitor guest satisfaction metrics (e.g., feedback forms, online reviews) and implement action plans for improvement.

Strategic Planning

• Collaborate with senior management to develop and execute short- and long-term operational strategies.
• Identify market trends, customer preferences, and competitive opportunities to enhance business performance.

Compliance & Safety

• Ensure compliance with all food safety, hygiene, and health regulations.
• Maintain safety standards and ensure all staff follow company policies and legal requirements.

Reporting & Communication

• Provide regular operational and financial updates to senior leadership.
• Serve as the primary point of contact between property-level management and corporate teams.

Qualifications

• Bachelor’s degree in Hospitality Management or related field (preferred).
• 5–8 years of progressive experience in F&B management, including multi-outlet or cluster-level roles.
• Strong leadership, financial acumen, and communication skills.
• Proven track record of achieving operational excellence and guest satisfaction.

Job Type: Full-time

Pay: ₹50,000.00 - ₹60,000.00 per month

Benefits:

• Health insurance

Application Question(s):

• Working Experience in the F&B industry over the past 5–7 years?
• What specific responsibilities did you have in your most recent F&B role?
• What are the most important health and safety regulations in F&B operations, and how do you ensure compliance?
• Current CTC?
• Expected CTC?

Work Location: In person