CRM Executive

Job Title: Customer Care Executive

Department: Customer Support / CRM

Location: Bangalore ( kamakshipalaya)

Reporting To: Customer Care Manager / CRM Head

Job Summary

The Customer Care Executive will be the first point of contact for customers, responsible for handling inquiries, resolving complaints, processing orders, and ensuring overall customer satisfaction. The role requires excellent communication, problem-solving skills, and a customer-first approach.

Key Responsibilities

• Handle inbound and outbound calls, emails, and chats in a professional and timely manner.
• Resolve product/service-related queries and provide accurate information to customers.
• Coordinate with internal teams (Sales, Operations, Accounts, Logistics) for order status, delivery updates, and issue resolution.
• Record customer interactions and feedback accurately in the CRM system.
• Follow up with customers to ensure issues are resolved and satisfaction is maintained.
• Assist with order punching, amendments, cancellations, and escalations as per CRM guidelines.
• Ensure adherence to company policies, service quality standards, and turnaround times (TAT).
• Escalate complex issues to senior management where necessary.
• Maintain a positive, empathetic, and professional attitude towards customers at all times.
• Contribute to process improvement and suggest ways to enhance customer experience.

Qualifications & Skills

• Graduate in any discipline (preferably Business/Commerce/Communications).
• 1–3 years of experience in customer support / CRM / telecalling (FMCG, Retail, or Food industry experience preferred).
• Excellent verbal and written communication skills in English and regional languages.
• Strong listening and problem-solving skills.
• Proficiency in MS Office and CRM software.
• Ability to handle high-pressure situations with patience and empathy.
• Strong multitasking and organizational skills.

Key Competencies

• Customer-centric approach
• Team player with interpersonal skills
• Attention to detail and accuracy
• Time management and ability to meet deadlines
• Positive attitude and adaptability

Employment Type: Full-time
Compensation: As per industry standards

Job Type: Full-time

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits:

• Food provided
• Health insurance
• Provident Fund

Application Question(s):

• need good commination they most should speck Kannada English & Hundi

Experience:

• 1 to 2: 1 year (Preferred)

Language:

• Kannad English & Hindi (Preferred)

Location:

• Bangalore, Karnataka (Preferred)

Shift availability:

• Day Shift (Preferred)

Work Location: In person