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CRM Executive

CRM Executive

PinnacleU

2 - 3 years

4 Lacs

farīdābād

Posted:21 hours ago| Platform: GlassDoor logo

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Skills Required

crm support resolve service logistics communication management documentation

Work Mode

On-site

Job Type

Part Time

Job Description

Position: CRM Executive

Location: Faridabad

Working Days: Monday to Saturday

Experience Required: 2-3 years

Client: Personal Care brand

Responsibilities

Handle inbound and outbound support calls to resolve customer queries related to product usage, warranty, service, and troubleshooting

Ensure timely follow-up and closure of all customer concerns.

Maintain a professional and empathetic approach while dealing with escalations.

Log and track customer complaints, queries, and resolutions through the CRM system.

Assign and coordinate cases with service centers/operations teams where required.

Ensure all cases are updated with correct status and closed within defined timelines.

Assist customers with product replacements, returns, or repairs under warranty/service policy.

Coordinate with logistics/service partners for smooth handling of customer requests.

Build strong customer relationships by providing consistent, courteous, and effective support.

Proactively inform customers about resolution timelines and next steps.

Key Skills & Requirements:

1–3 years of experience in customer support / CRM operations / call handling.

Strong communication skills (English & Hindi).

Familiarity with CRM/call management tools (e.g., Zoho, Freshdesk).

Ability to multitask and manage customer expectations effectively.

Problem-solving attitude with customer-first thinking.

Organized and detail-oriented with proper call documentation skills

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CRM Executive