Roles and Responsibilities Manage cash handling activities, including cash deposits, withdrawals, and reconciliations. Perform backend operations tasks such as data entry into Excel sheets and maintain accurate records. Assist with branch operations by providing support to customers and resolving queries efficiently. Ensure compliance with banking regulations and internal policies regarding cashier activities. Maintain a high level of accuracy in all financial transactions.
Roles and Responsibilities Manage branch operations, including sales, customer service, and team handling. Oversee daily activities of the branch office to achieve targets and goals. Develop and implement strategies to increase revenue growth and improve profitability. Ensure effective communication with headquarters, regional teams, and other stakeholders. Identify areas for improvement and take corrective action to address them.
Roles and Responsibilities Conduct audits of branches, including physical verification of assets and liabilities. Review branch operations to identify areas for improvement and provide recommendations for enhancement. Verify compliance with regulatory requirements, internal policies, and procedures. Analyze financial data to detect frauds, errors, or irregularities. Identify gaps in processes and suggest changes to improve efficiency.
Key Responsibilities: Onboarding: Conduct employee onboarding and orientation programs. Attendance & Leave Management: Monitor employee attendance and leave records using HRMS (e.g., Keka). Follow up on regularization and leave approvals. Employee Records & HRIS: Maintain and update employee data in the HR management system. Ensure all personnel files and documents are accurately filed and maintained. Employee Engagement & Communication: Act as a point of contact for employee queries related to HR policies and procedures. Compliance & Policy Implementation: Assist in ensuring HR policies are implemented and followed. Help with statutory compliance documentation and audits as required(PF,PT & ESI) General Administration: Support payroll processing by providing attendance and leave data.
Roles and Responsibilities Identify potential customers for gold loan products through lead generation activities such as cold calling, networking, and referrals. Conduct field sales visits to meet with clients and understand their financial needs. Provide expert advice on various gold loan options available in the market. Process loan applications from start to finish, ensuring timely disbursement of funds. Maintain accurate records of customer interactions, transactions, and follow-ups.
Company Overview: We are a fast-growing NBFC engaged in offering a wide range of financial products, including Deposits, Mortgage Loans, Fixed Deposits, Group Loans, and Housing Loans/LAP. We are seeking a detail-oriented
Job Overview: The Branch Manager (BM) is responsible for overseeing the day-to-day operations of the branch, ensuring that the teams of ABM/Manager/Executive-Sales, ABM/Manager/Executive -Loans, Agents and Operations staff are meeting their daily targets and commitments. The BM will lead by example, supporting the ABMs/Managers in their respective departments, ensuring the delivery of exceptional customer service and maintaining the overall efficiency and profitability of the branch. The role requires active field involvement, staff management and continuous performance monitoring to ensure branch objectives are met. Key Responsibilities: Staff Management & Leadership : Oversee and manage ABM/Manager/Executive-Sales, ABM/Manager/Executive -Loans, Agents and Operations staff ensuring they meet their daily, weekly, and monthly targets. Conduct regular team meetings to review progress, provide updates and set new goals for the team. Monitor staff performance and provide continuous feedback, training, and development opportunities. Ensure that each department works in a collaborative manner to achieve overall branch goals. Monitor daily field activities of ABM/Manager/Executive-Sales, ABM/Manager/Executive -Loans, Agents to ensure their activities align with branch goals and are being executed effectively. Accompany ABM/Manager/Executive-Sales in the field for conducting sales activities and meeting customers to close the business. Accompany ABM/Manager/Executive-Loans to verify loan customers before sanctioning loans, ensuring that the loan disbursement process adheres to society policies and standards. Ensure that ABM/Manager/Executive are conducting regular follow-ups and closing calls to drive business growth. Provide field support and direct involvement in sales campaigns, ensuring that branch sales targets are met. 2. Recruitment & Team Development : Assist ABM/Manager in recruiting local Agents for Deposits and loan sourcing and collections to expand the branch's customer base and improve loan collections. Ensure that the recruited agents are trained and equipped with the necessary skills and knowledge to succeed in their roles. Regularly assess the performance of Agents and verification has to be done regularly w.r.t Agents collections. 3. Customer Service & Relationship Management : Handle customer service and relationship issues, ensuring timely resolution to maintain high levels of customer satisfaction. Ensure that customer inquiries and complaints are addressed professionally and efficiently. Build and maintain strong relationships with customers to encourage repeat business and positive referrals. 4. Branch Performance & Target Achievement : Contribute actively to increasing the branches overall performance, ensuring that sales, loan disbursements, and collections targets are consistently met. Track branch performance against KPIs and take corrective action as needed to ensure targets are achieved. 5. Operations Department Management : Oversee the operations department's daily activities, ensuring that all transactions, paperwork are completed accurately and in a timely manner as guided from the head-office. Ensure that all daily transactions and reports are concluded before the end of the day to maintain smooth operations and compliance with internal processes. Work with the clerical staff to ensure that customer documentation, loan paperwork, and other administrative tasks are handled effectively. 6. Reporting & Administrative Tasks : Provide regular updates and reports to senior management on branch performance, sales progress, loan portfolio, collections and customer service metrics. Review and ensure accuracy in branch-related documentation and reports. Perform other administrative tasks as required by senior management. Qualifications & Skills: Education : Bachelor's degree in Business, Finance, or a related field. A Masters degree or additional certifications in banking and finance is a plus. Experience : Minimum 3+ years of experience in banking, with at least 1-2 years in a branch management role. Proven experience managing teams in sales, loans, collections, agents and operations. In-depth understanding of deposit schemes, loan products and banking operations.
Roles and Responsibilities Manage branch operations, ensuring efficient handling of fixed deposits, mortgage loans, gold loan, home loans, LAP (Loan Against Property), and other financial products. Oversee branch sales performance and lead generation strategies to achieve targets. Develop and implement effective marketing plans to increase brand awareness and drive business growth. Ensure compliance with regulatory requirements and internal policies at the branch level. Foster strong relationships with customers through excellent customer service.
1. Sales & Business Development Achieve monthly, quarterly, and annual sales targets for various products (Gold Loans, Mortgage Loans, DEposits, etc.).Team Management 3. Customer Relationship Management 4. Operations & Compliance
Roles and Responsibilities Manage key accounts, ensuring timely completion of financial statements, tax returns, and statutory audits. Oversee corporate accounting functions, including budgeting, forecasting, and financial reporting. Conduct audits (statutory & tax) to ensure compliance with regulatory requirements. Provide expert advice on banking and finance matters to clients. Ensure accurate finalization of accounts and adherence to NBFC regulations.
Roles and Responsibilities Identify potential customers for gold loan products and services. Conduct market research to understand customer needs and preferences. Develop sales strategies to meet targets and achieve business goals. Build relationships with existing clients to increase repeat business and referrals. Collaborate with internal teams to resolve customer queries and issues.
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