Branch Manager

Job Overview:

1. Staff Management & Leadership

   :

• Oversee and manage ABM/Manager/Executive-Sales, ABM/Manager/Executive -Loans, Agents and Operations staff ensuring they meet their daily, weekly, and monthly targets.
• Conduct regular team meetings to review progress, provide updates and set new goals for the team.
• Monitor staff performance and provide continuous feedback, training, and development opportunities.
• Ensure that each department works in a collaborative manner to achieve overall branch goals.
• Monitor daily field activities of ABM/Manager/Executive-Sales, ABM/Manager/Executive -Loans, Agents to ensure their activities align with branch goals and are being executed effectively.
• Accompany ABM/Manager/Executive-Sales in the field for conducting sales activities and meeting customers to close the business.
• Accompany ABM/Manager/Executive-Loans to verify loan customers before sanctioning loans, ensuring that the loan disbursement process adheres to society policies and standards.
• Ensure that ABM/Manager/Executive are conducting regular follow-ups and closing calls to drive business growth.
• Provide field support and direct involvement in sales campaigns, ensuring that branch sales targets are met.

2. Recruitment & Team Development

• Assist ABM/Manager in recruiting local Agents for Deposits and loan sourcing and collections to expand the branch's customer base and improve loan collections.
• Ensure that the recruited agents are trained and equipped with the necessary skills and knowledge to succeed in their roles.
• Regularly assess the performance of Agents and verification has to be done regularly w.r.t Agents collections.

3. Customer Service & Relationship Management

• Handle customer service and relationship issues, ensuring timely resolution to maintain high levels of customer satisfaction.
• Ensure that customer inquiries and complaints are addressed professionally and efficiently.
• Build and maintain strong relationships with customers to encourage repeat business and positive referrals.

4. Branch Performance & Target Achievement

• Contribute actively to increasing the branches overall performance, ensuring that sales, loan disbursements, and collections targets are consistently met.
• Track branch performance against KPIs and take corrective action as needed to ensure targets are achieved.

5. Operations Department Management

• Oversee the operations department's daily activities, ensuring that all transactions, paperwork are completed accurately and in a timely manner as guided from the head-office.
• Ensure that all daily transactions and reports are concluded before the end of the day to maintain smooth operations and compliance with internal processes.
• Work with the clerical staff to ensure that customer documentation, loan paperwork, and other administrative tasks are handled effectively.

6. Reporting & Administrative Tasks

• Provide regular updates and reports to senior management on branch performance, sales progress, loan portfolio, collections and customer service metrics.
• Review and ensure accuracy in branch-related documentation and reports.
• Perform other administrative tasks as required by senior management.

Qualifications & Skills:

• Education

  : Bachelor's degree in Business, Finance, or a related field. A Masters degree or additional certifications in banking and finance is a plus.

Experience

• Minimum 3+ years of experience in banking, with at least 1-2 years in a branch management role.
• Proven experience managing teams in sales, loans, collections, agents and operations.
• In-depth understanding of deposit schemes, loan products and banking operations.