Cluster Head

Role Overview:

Key Responsibilities:

• Develop and implement strategies for regional agency acquisition and revenue growth.
  
• Drive expansion of existing business and oversee retention efforts across the cluster.
  
• Lead business development and customer success teams to deliver seamless onboarding, upselling, and relationship management.
  
• Supervise cross-functional teams, ensuring alignment with sales goals and service excellence.
  
• Foster a performance-driven culture through consistent guidance, motivation, and team development.
  
• Manage end-to-end cluster P&L with a focus on profitability and operational efficiency.
  
• Set and monitor revenue targets, track KPIs, and take corrective actions as needed.
  
• Conduct regular market and competitor analysis to identify emerging trends and new opportunities.
  
• Collaborate with senior leadership to align cluster strategies with broader organizational goals.
  
• Build and maintain strong relationships with agencies, clients, and key stakeholders through in-person engagements.
  
• Represent a strong leadership presence within the cluster to drive visibility and accountability.
  
• Provide regular business updates, forecasts, and performance reports to the Regional Head.
  
• Ensure clear, timely communication of cluster challenges, wins, and future growth plans.
  

Qualifications:

• 7+ years of experience in sales or business development, preferably in SaaS, service sales, or marketplaces.

  OR

• 8+ years of experience in collections with a strong understanding of recovery operations.
  

Key Skills:

• Proven sales, negotiation, and leadership abilities.
  
• Strong communication and stakeholder management skills.
  
• Ability to build and maintain extensive industry networks.
  
• Entrepreneurial mindset with ownership of outcomes and operational excellence.
  

Personal Traits:

• Goal-oriented with a demonstrated history of exceeding performance metrics.
  
• Comfortable with regional travel and managing large, diverse teams.