Cluster Head Sales_Noida_B2B Market place Company

Shortlisting Criteria

• Academic:
• 10th & 12th: 70%
• Graduation & Post-Graduation: 60%
• MBA: 

  Mandatory

• Experience & Profile:
• Minimum 2 years in each organization (stable career track)
• Not more than 3 months as unemployment currently
• No employment gap >2 years in entire career
• Team Handling Must

Were looking for a Cluster Servicing Manager, you will be responsible for

overseeing and nurturing a team of 50-60 direct and indirect members, while

also taking ownership of revenue generation from a substantial customer

base. Your primary focus will be on fostering a best-in-class client servicing

environment, driving revenue growth, and ensuring the team operates at

optimal efficiency.

• Client Experience: Lead the servicing cluster to deliver outstanding

client experiences, ensuring every touchpoint reinforces trust and

satisfaction.

• Revenue Ownership: Own the cluster's P&L by identifying revenue

growth opportunities and driving strategic upselling initiatives.

• Team Development: Build, mentor, and empower high-performing

teams in a culture of continuous growth, collaboration, and

excellence.

• Client Insight & Feedback: Conduct meaningful client interactions

to extract actionable insights on services and products, and

channel this feedback to internal teams for improvement.

• Innovative Solutions: Leverage data-driven insights to design and

implement innovative, scalable servicing models that boost

operational efficiency and elevate customer satisfaction.

• Client Engagement & Tele-Sales Expertise: Skilled in handling

clients with a consultative approach and applying effective telesales techniques to drive business outcomes.

• Analytical Thinking & Problem Solving: Quick thinker with strong

problem-solving abilities to address challenges efficiently.

• Effective Communication: Excellent verbal communication

paired with active listening to ensure clear understanding and

impactful interactions.

• Strategic Vision: Forward-thinking with the ability to anticipate

customer needs and identify new business opportunities.

• Team Leadership & Interpersonal Skills: Proven ability to lead,

motivate, and collaborate with teams while fostering a positive and

productive work environment.

• Data Analysis & Reporting: Competent in interpreting data and

managing reports to support strategic decisions and performance

tracking.

• MBA graduate with strong academics
• 5+ yrs. of experience in Sales / Servicing / Retention
• Preference for candidates with team handling experience of 25+

team members in last 3yrs