Clinic Manager

Job Title: Clinic Head – Aesthetic & Wellness Center
(Designation: Center Manager – Aesthetic, Slimming, Dermatology & Wellness Division)

Position Overview:

We are looking for a results-driven, people-oriented, and operationally sound professional to join our team as a Clinic Head – Aesthetic & Wellness Center. This role is pivotal in managing the end-to-end operations of a busy medical aesthetic clinic offering services in dermatology, slimming, beauty, laser hair reduction, and wellness therapies. The Clinic Head will oversee a team of doctors, therapists, counsellors, and front office executives to deliver high-quality client experiences, drive business results, and maintain compliance with brand and medical protocols.

Key Responsibilities:1. Operational & Administrative Leadership

• Ensure daily operational excellence across all service areas including dermatology, laser, slimming, beauty, and wellness.
• Coordinate staffing, scheduling, and workflow to ensure efficient clinic operations.
• Monitor adherence to Standard Operating Procedures (SOPs) and ensure implementation of quality standards across departments.
• Conduct regular audits of hygiene, infrastructure, consumables, and client zones to maintain top-tier clinic presentation.

2. Client Management & Service Quality

• Act as the escalation point for client grievances, especially VIPs and high-value customers.
• Monitor client treatment journeys, ensuring timely reviews, follow-ups, and satisfaction scores.
• Implement client retention programs and ensure collection of regular feedback for service improvements.
• Promote a culture of customer delight through consistent service excellence and personalization.

3. Sales & Business Development

• Drive the achievement of monthly revenue targets for the center through upselling, renewals, and referrals.
• Allocate individual sales targets to counsellors and track daily/weekly performance.
• Conduct regular team huddles and sales reviews to improve conversion rates.
• Collaborate with Marketing and Doctors to launch promotional offers and organize in-clinic events or wellness drives.

4. People Management & Team Development

• Manage a team of 10–20 members including doctors, therapists, sales counsellors, and front desk staff.
• Recruit, train, and groom team members with support from HR and R&D.
• Build leadership succession within the center by mentoring high-potential staff for future Clinic Head roles.
• Maintain a motivating and compliant work culture aligned with organizational values.

5. Financial, Inventory & Reporting Oversight

• Manage cash and billing processes; ensure cash register accuracy and reconciliation.
• Monitor stock of consumables and raise indents timely; reduce wastage and pilferage.
• Send daily/weekly reports covering cash summary, client footfall, staff attendance, escalations, and complaints to the corporate office.
• Prepare monthly performance reviews, budget forecasts, and client satisfaction dashboards.

6. Policy Compliance & Corporate Coordination

• Ensure compliance with all internal policies, government norms (if applicable), and clinical safety guidelines.
• Act as a liaison between the center and the corporate office for all operational, HR, and marketing matters.
• Participate in pre-opening projects for new clinics – including layout finalization, equipment procurement, and staff hiring.

Qualifications & Experience:

• Graduate or Postgraduate in Healthcare, Hospitality, Management, or Wellness-related discipline.
• 4–7 years of experience in a clinic/spa/hospital/wellness center, with at least 2 years in a leadership role.
• Experience in Aesthetics, Dermatology, Slimming, or Cosmetic Wellness sector is highly preferred.
• Proficient in MS Office, CRM systems, and billing software.
• Strong interpersonal, organizational, and problem-solving abilities.

Key Competencies:

• Leadership & Team Management
• Client Relationship Management
• Operational Excellence
• Sales & Business Acumen
• Compliance & Discipline
• Communication & Conflict Resolution
• Grooming, Etiquette & Professionalism

Working Conditions:

• Schedule: 6 days a week, Day Shift (9:30 AM – 6:30 PM)
• Weekly Off: 1 rotational weekday off
• May be required to travel for corporate meetings or support new center launches

Benefits:

• Paid Sick Leave
• Monthly Performance Bonus
• Incentive Programs
• Staff Wellness Programs
• Training & Career Development Opportunities

Job Types: Full-time, Permanent

Job Types: Full-time, Permanent

Pay: ₹40,000.00 - ₹50,000.00 per month

Benefits:

• Provident Fund

Work Location: In person